CSW-IT

AI TECH

Strategy Analytics | October 27, 2020

The development of conversational agents or chatbots that can engage in empathetic conversation with ‘real people’ has long been a goal of artificial intelligence (AI). But the majority of current mainstream chatbots used to increase customer engagement and reduce costs, are inflexible, prescriptive and unable to work outside of their scope. The inability to express emotion, attitude, or opinion, especially if the chatbot cannot solve a customer’s problem, leads to user frustra...

AI TECH

Adapdix | May 21, 2021

Adapdix, the industry leader in adaptive enterprise software, today announced EdgeOps DataMesh™, the primary software-only product based upon its Adapdix EdgeOps™ platform, delivering mass data virtualization, analysis, and AI inference at the sting in milliseconds. The EdgeOps platform offers a growing suite of software products that begins with DataMesh, enabling enterprises to leverage their data to get operational performance improvements through intelligent analyt...

FUTURE TECH

Salesforce | June 09, 2022

Salesforce Connections — Salesforce, the world's leading CRM company, announced new Customer 360 innovations that connect marketing, commerce, and service data on a single platform, allowing businesses to connect, automate, and personalize every interaction and build trusted relationships scale. We live in a new world, where businesses are under increasing pressure to accomplish more with less while navigating a difficult labor market, all while satisfying rising custome...

SOFTWARE

OnRobot | November 12, 2021

OnRobot, the One Stop Shop for collaborative robot applications, makes its software debut with the launch of WebLytics, a unique production monitoring, device diagnostics, and data analytics solution designed to enhance productivity and minimize downtime. Capable of monitoring the performance of multiple collaborative applications simultaneously and in real-time, WebLytics gathers equipment data from both robots and tools and transforms it into easy-to-understand, visualized devic...