Black Swan Data

AI Tech, General AI, Software

Prnewswire | July 20, 2023

SupportLogic, the world's first Support Experience (SX™) management platform, today begins the rollout of its first two generative AI features for Agent SX customers. Available today, Response Assist and Translation Assist solidify SupportLogic's dedication to delivering the most advanced tech stack for empowering customer support teams or any customer-facing functions within the organization. SupportLogic's predictive AI has been integral in automatically extr...

General AI

Zenarate | May 25, 2022

Zenarate , the industry's leading AI conversation simulation solution, today launched Concurrent Chat Simulation in Zenarate's AI Coach platform. It is the first AI simulation solution that allows contact center agents to practice handling multiple incoming chats from customers simultaneously. Training leaders can now empower agents to master high-impact chat topics with their personal unbiased Zenarate AI Coach simulating a customer while providing in-the-moment coaching. ...

Prnewswire | August 18, 2020

Logically, an established social enterprise bringing credibility and confidence to news and social discourse, today launched its Logically app in the U.S., enabling users to receive personalized, verified and in-depth information on any storyline in order to restore digital trust. With the widespread and divisive use of misinformation so prevalent in the world today, Logically created the app to empower readers by providing credible and contextualized news, while cutting out toxic claims and sou...

VentureBeat | March 08, 2020

Venture capitalists investing in AI and robotics startups suggest they reassess their business plan amid economic uncertainty spreading alongside COVID-19. Jocelyn Goldfein, managing director of Zetta Venture Partners, said the current climate might mean startups have to achieve higher proof points to raise their next round. Her company is helping startups think about whether to raise money now, make the money they have last longer, cut costs, or sprint to profitability. “I think our advic...