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Snow Software | June 30, 2020
Snow Software, the global leader in technology intelligence, today announced it surpassed $100 million in annual recurring revenue (ARR). Fueled by skyrocketing cloud adoption, increasing security threats and the need to optimize IT budgets, Snow started the year with 40% year-over-year growth in total ACV bookings driven by 115% growth in subscription ACV bookings. These milestones were achieved as Snow successfully pivoted to a recurring revenue business model, now at 75% recurring revenue and...
Mash Viral | January 27, 2020
In the first part of 2020, Microsoft released initial information about some of the key features that it plans to add to Dynamics 365 CRM and ERP, as well as its Power Platform. Microsoft officials said there will be “hundreds” of new features in this Wave 1 set of updates, most of which should be ready for production between April and September this year. Microsoft’s January 27 blog post about the Wave 1 functions breaks them out for its Dynamics 365 applications: Marketing, S...
IBM | September 09, 2021
IBM today announced the launch of new AI and automation capabilities in IBM Watson Assistant designed to make it easier for businesses to create enhanced customer service experiences across any channel – phone, web, SMS and any messaging platform. This includes a new collaboration with IntelePeer, a leading Communications Platform-as-a-Service provider, to set up and test a voice agent, and a new agent app designed to enable a seamless hand-off to a live agent while maintaining the convers...
Cogito | June 15, 2022
Cogito, the leader in real-time coaching and guidance for the enterprise, today announced it has updated its Emotion AI software on Salesforce AppExchange, providing customers new ways to add real-time coaching and guidance cues to the Salesforce Lightning Experience, and to incorporate personalized coaching plans into Service Cloud Workforce Engagement. This integration creates a unified desktop, giving agents more freedom to navigate customer calls without the distraction of multiple tools and...
AI TECH, GENERAL AI, AI APPLICATIONS
GENERAL AI, AI APPLICATIONS, SOFTWARE
AI TECH, GENERAL AI
GENERAL AI, AI APPLICATIONS
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