AI Tech
Netcracker Technology | September 18, 2023
Netcracker Technology expands its partnership with Microsoft to support GenAI Telco Solution, aiming to deliver value to the telecom industry.
GenAI Telco Solution enhances ChatGPT with real-time telecom data and expertise to improve customer experience and productivity.
The solution offers CSPs tools to enhance call center efficiency, workforce productivity, sales conversions, and innovation.
Netcracker Technology has recently announced that it has expanded its partnership with Microsoft to bolster support for its recently unveiled GenAI Telco Solution. This innovative solution taps into the potential of generative AI technology, intending to deliver exceptional value to the telecommunications industry.
The Netcracker GenAI Telco Solution harnesses the formidable capabilities of OpenAI's ChatGPT via Azure OpenAI Service. This facilitates the creation of high-value use cases by leveraging valuable telecommunications data and insights. Drawing upon Netcracker's extensive telecom IT expertise, the solution enhances ChatGPT with real-time telecom data, context, and insights sourced from operators' BSS/OSS and data analytics platforms. The goal is to boost productivity and elevate the customer experience across all facets of the telecommunications business.
This comprehensive offering equips Communication Service Providers (CSPs) with a suite of readily deployable solutions poised to drive significant enhancements in call center efficiency, elevate workforce productivity, expedite sales conversions, and accelerate the rollout of innovative offerings.
Vice President Azure for Operators at Microsoft, Shawn Hakl, stated:
With generative AI like OpenAI's ChatGPT taking the world by storm and making inroads across industries, we are thrilled to bring this power to CSPs to deliver high-quality customer experiences.
[Source: Business Wire]
Bob Titus, the CTO at Netcracker, mentioned that the objectives of CSPs worldwide involve striving for higher productivity and providing exceptional customer care. He pointed out that achieving these goals, all the while ensuring a positive experience and cost efficiencies has proven to be quite challenging. He further explained that thanks to their continuous partnership with Microsoft, their GenAI Telco Solution would provide customers with the means to enhance the quality of services they can provide while simultaneously managing operational expenses and enhancing customer retention. He described this development as a win-win situation, particularly crucial in today's fiercely competitive environment.
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Software
Docupace | September 22, 2023
Docupace Technologies, renowned for its cloud-based fintech solutions tailored to the wealth management sector, has introduced the Developer Portal, a comprehensive hub designed to empower developers. It serves as a one-stop shop for developers to access and utilize Docupace's APIs and associated developer resources. It is set to facilitate innovation and collaboration within the financial technology industry.
The Developer Portal provides an extensive array of resources, including detailed API documentation, tutorials, widgets, and practical examples. Developers can also perform tasks such as creating accounts, generating API keys, and testing their applications with Docupace's live APIs through this portal.
Liz Pavlik, Executive of Product Management for Docupace, reportedly expressed excitement, stating,
We are excited to launch our Developer Portal and make it easier for developers to build innovative solutions using our APIs. Our goal is to provide developers with the resources they need to be successful, and we believe the Developer Portal will play a key role in achieving that goal.
[Source – Cision PR Newswire]
Key features of the Docupace API Developer Portal:
Comprehensive Documentation: In-depth insights into each API, including usage instructions, endpoints, parameters, authentication methods, and response formats.
Tutorials and Examples: Resources to assist developers in getting started with Docupace's APIs
Self-Service Account Management: Developers can create accounts, generate API keys, and manage subscriptions within the portal.
Live API Testing: A platform for developers to test their applications against live APIs
Interactive Code Samples: Real-world code samples in multiple programming languages to aid integration with the Docupace Platform.
Robust Testing Environment: Controlled sandbox environment for efficient code validation and troubleshooting.
Community Collaboration: A platform for developers to discuss, share knowledge, and collaborate on projects
Matt Fields, Vice President of Research and Development at Docupace, affirmed the company's commitment to ongoing development and encouraged developers to provide feedback and suggestions through the portal's AI chatbot.
About Docupace
Docupace, headquartered in Los Angeles, California, is a leading digital operations technology provider specializing in streamlining and digitizing processes for wealth management firms. Its secure, cloud-based Docupace Platform offers solutions for client onboarding, document management, advisor transitions, cybersecurity, and regulatory compliance. With a focus on efficiency and compliance, Docupace serves a diverse range of financial firms, including some of the industry's largest players. Its expertise lies in web-based solutions, imaging, workflow management, and SaaS offerings, making them a valuable partner for financial services organizations seeking operational enhancements.
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AI Applications
Anyscale | September 20, 2023
San Francisco-based AI infrastructure company Anyscale has unveiled a new service, Anyscale Endpoints, at Ray Summit 2023. The service enables application developers to seamlessly integrate open-source Large Language Models (LLMs) into their projects using popular LLM APIs. Anyscale claims that Endpoints is significantly more cost-effective than proprietary solutions, with costs up to 10 times lower for specific tasks.
Traditionally, developers faced challenges such as complex infrastructure, high compute costs, and time-consuming model development when working with open-source LLMs. Anyscale's Endpoints simplifies this process by offering easy API access to powerful GPUs at a competitive price, allowing developers to harness open-source LLM capabilities without the traditional complexity.
Robert Nishihara, the Co-Founder and CEO of Anyscale, reportedly mentioned that historically, obstacles such as infrastructure complexity, compute resources, and cost had limited AI application developers’ use of open-source LLMs.
The demand for generative AI and high-quality LLM applications is rapidly rising, with the generative AI market projected to grow from $40 billion in 2022 to $1.3 trillion over the next decade, according to Bloomberg Intelligence. Gartner notes the advantages of open-source models, including customizability, better deployment control, enhanced privacy and security, and the ability to leverage collaborative development.
Anyscale offers Endpoints at a competitive rate of $1 per million tokens for state-of-the-art open-source LLMs, making LLM services more accessible to application developers. Additionally, Anyscale can quickly add new models, ensuring users have access to the latest innovations from the open-source community.
Robert Nishihara, the Co-Founder and CEO of Anyscale, emphasized the significance of endpoints, stating,
With seamless access via a simple API to powerful GPUs at a market-leading price, Endpoints lets developers take advantage of open-source LLMs without the complexity of traditional ML infrastructure. As AI innovation continues to accelerate, Endpoints enables developers to harvest the latest developments of the open-source community and stay focused on what matters—building the next generation of AI applications.
[Source: Globe Newswire]
Furthermore, Anyscale offers the option to run and use the Endpoints service within the customer's existing AWS or GCP cloud accounts, improving security and enabling the reuse of security controls and policies. Customers can also upgrade to the full Anyscale AI Application Platform for more customization and control over their data, models, and app architecture.
Anyscale Endpoints integrates seamlessly with popular Python and machine learning libraries and frameworks, facilitating various use cases across different cloud platforms as AI applications evolve.
Early users of Anyscale Endpoints have reported significant benefits, such as faster service deployment and cost advantages over proprietary alternatives. Anyscale's new service aims to empower developers to leverage open-source LLMs for their AI applications while reducing complexity and costs.
About Anyscale
Anyscale is a leading AI application platform founded by the creators of Ray, an open-source framework for scalable computing. Based in San Francisco, California, the company empowers developers of all skill levels to build, run, and scale AI applications with ease, from individual laptops to extensive data centers. Anyscale's mission is to simplify AI development by eliminating the need for distributed systems’ expertise, ensuring that every developer and team can succeed with AI. The company has gained traction in the industry, with organizations like Uber, OpenAI, Shopify, and Amazon using Ray for their machine learning platforms.
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