New Relic | August 10, 2022
New Relic , the observability company, today announced it has joined the Atlassian Platform Partner Program as part of the Atlassian Open DevOps solution that integrates Jira Software with popular DevOps tools. New Relic has integrated errors inbox with Jira Software to empower developers to easily access and set up full stack error tracking and software performance monitoring from inside Jira Software, Atlassian’s issue and project management tool. With this integration, developers can create Jira Software issues directly within errors inbox, the New Relic platform functionality for error tracking. This announcement coincides with the launch of the Jira Software toolchain page, which helps developer teams to discover and install DevOps tools to improve DevOps practices across their software development lifecycle.
“As applications grow more complex, developers need a system in place to proactively fix errors before the customer experience is impacted,” said Peter Pezaris, SVP, Strategy and User Experience at New Relic. “Errors inbox for Jira Software, which builds on the strong history between New Relic and Atlassian, makes developers’ lives easier by allowing them to get to the root cause faster with full error details — including stack traces — and alerts whenever a critical, customer-impacting error arises. Ticketing is made easier, too, as teams can instantly create Jira Software issues with all the right information, without leaving their error management workflow.”
Key benefits and capabilities of the New Relic and Jira Software integration include:
Track, triage, and resolve errors in one place: Errors are grouped and displayed on a single screen for visibility and easy triaging. Tackle errors across the full application stack with APM, RUM, Mobile, and Serverless (Lambda Functions) data tracked.
Resolve errors before impacting customers: Proactively review and triage errors before they affect customers. Get to the root cause faster with full error details, including stack traces and logs in context, provided in the error inbox.
Collaborate across teams: Squash bugs as a team with shared error visibility, shared comments, and an integration with Slack.
Create Jira Software issues with a click: With the new integration, set up templates and quickly file Jira Software issues containing error details, associated issues, and direct links to the stack trace and entities in New Relic for easy debugging.
“Atlassian and New Relic share a vision to improve the developer experience by meeting users where they are and allowing them to use the tools they know and love. “We are excited to include New Relic errors inbox as an app in the Jira Software toolchain page, which makes it easier for millions of users to discover and connect DevOps apps used throughout the software development lifecycle to fill gaps in the toolchain as their DevOps practices evolve.”
Bryant Lee, VP of Partnerships and Developer Experience at Atlassian
“We have been really impressed with how New Relic errors inbox offers a single place to track all the errors for the entire stack," said Mudit Mehta, Software Engineer II at Postman. "Errors inbox helps developers save time instead of looking and jumping through multiple tools for cloud-based or external error tracking. With the integration for Jira Software, I can quickly view an error and notify the right team members by filing a templated Jira Software issue in seconds without even leaving the New Relic platform.”
The Jira Software toolchain page is the latest collaboration between New Relic and Atlassian. The integration builds on the recent launch of the Bitbucket quickstart in New Relic Instant Observability, which gives engineers visibility into the health and performance of their Bitbucket pipelines to continuously improve and optimize their deployments. Developers can also connect Jira Software to New Relic alerts to help the right teams get the right information in the software development life cycle.
Errors inbox for Jira Software is available for free to all New Relic full platform users and Jira Cloud users. For more information, visit www.newrelic.com. Additional integrations for Atlassian’s Connect applications with errors inbox and other capabilities will be available later this year.
About New Relic
As a leader in observability, New Relic empowers engineers with a data-driven approach to planning, building, deploying, and running great software. New Relic delivers the only unified data platform that empowers engineers to get all telemetry—metrics, events, logs, and traces—paired with powerful full stack analysis tools to help engineers do their best work with data, not opinions. Delivered through the industry’s first usage-based consumption pricing that’s intuitive and predictable, New Relic gives engineers more value for the money by helping improve planning cycle times, change failure rates, release frequency, and mean time to resolution. This helps the world’s leading brands including adidas Runtastic, American Red Cross, Australia Post, Banco Inter, Chegg, GoTo Group, Ryanair, Sainsbury’s, Signify Health, TopGolf, and World Fuel Services (WFS) improve uptime, reliability, and operational efficiency to deliver exceptional customer experiences that fuel innovation and growth.
Cycle.io | August 05, 2022
Cycle.io, a low-ops application deployment platform, recently announced the Cycle Partner Program, and today we are happy to add Dev.Pro as one of our new Development Agency Partners. Our partnership empowers Dev.Pro development teams to build and deploy advanced solutions, products, and services efficiently on the Cycle Platform.
Dev.Pro, a US based software, custom development partner, works with customers across many industries using state of the art technologies. Dev.Pro enables their customers to grow by expediting time to market and delivering new products and features in a cost effective and efficient manner. This new partnership with Cycle expands the Dev.Pro portfolio and ensures that customers continue to have access to the latest solutions.
“The Cycle & Dev.Pro partnership is a natural fit for both organizations. Cycle offers a reliable, scalable, and feature rich platform; while Dev.Pro has the engineering expertise and experience to build and support even the most complex environments. ” Brian Agee, Chief Revenue Officer, Dev.Pro.
Cycle’s all-in-one platform has been used to deploy over a million containers, becoming the bridge between our partners' infrastructure and their code. The platform offers increased flexibility to scale their solutions utilizing Cycle’s rich set of features via the portal or through their powerful API.
“We are extremely excited to have Dev.Pro join our partner program. Dev.Pro has a reputation for having impressive engineering skills and outperforming customer expectations. Working with the Dev.Pro team over the course of the past six months indicates that this is only the tip of the iceberg”.
Karl Empey, Head of Sales, Cycle.io.
Cycle is the all-in-one low-ops platform built for deploying, scaling, and monitoring your websites, backends, and APIs. With automatic platform updates, standardized deployments, a powerful API, and bottleneck crushing automation—the platform offers batteries included, and no DevOps team required. Founded in 2015, the company is headquartered in Reno, NV.
Dev.Pro is a software development partner that allows innovative technology companies to amplify their growth ambitions and expedite time-to-market.Result-driven. Quality-obsessed. Dev.Pro builds teams that deliver a custom software development experience to meet any skillset, complexity, or scale. With a carefully curated staff of more than 850 highly skilled specialists, Dev.Pro offers a wide range of technical expertise including: Software Development, Cloud, DevOps, UI/UX Design, System Integration, Reporting/Analytics, and Manual/Automation Testing. Dev.Pro is a globally distributed company operating in 50+ countries spread across 5 continents.
WorkWave | August 04, 2022
WorkWave®, a leading provider of SaaS software solutions that support every stage of a service business's life cycle, has announced the launch of ServiceBot, a highly successful sales automation tool which makes e-commerce easy via an artificial intelligence (AI)-enabled chatbot that lives on a company's website. Formerly known as Lawnbot, ServiceBot will now be available for all service industries, from lawn care to pest control to cleaning, and more.
"At WorkWave, we have made a promise to propel the industries we lead forward, and this means continuing to deliver innovation that helps our customers win and outpace their competition — ServiceBot clearly does that. "ServiceBot is the first use of AI technology within WorkWave platforms and solutions, and opens the door across the entire portfolio to incorporate this type of technology into other areas that drive operational efficiency or improve the customer experience. Hundreds of our customers are already using ServiceBot to generate new customers 24 hours a day, 7 days a week."
WorkWave CEO David F. Giannetto
ServiceBot shows the power of WorkWave's business model, and its recent expansion to lead multiple industries, by bringing its greater resources to bear, helping Lawnbot to evolve into ServiceBot which can now support any home service business. ServiceBot automates the sales process and allows consumers to purchase, schedule and pay for service visits right on their website, through AI-driven, human-like interactions. ServiceBot is seamlessly integrated into WorkWave's industry-leading platforms including Real Green SA5 and is currently being integrated into PestPac, with ServMan and WinTeam soon to come.
With ServiceBot, customers can offer service to potential customers at any moment. As a mobile device-friendly, 24-hour, one-stop-shop sales automation tool, ServiceBot is able to sell to customers wherever they are, at any time.
For nearly 40 years, WorkWave has been building best practices into its market-leading field service and last mile software solutions to allow best-in-class companies to grow their business, service their customers and maximize their money. Its solutions empower service-oriented companies to reach their full potential through scalable, cloud-based software solutions that support every stage of a business life cycle, including marketing, sales, service delivery, customer interaction and financial transactions. WorkWave is a trusted partner for thousands of customers across a wide variety of industries, including pest control, lawn care, cleaning, HVAC, plumbing and electrical, and last mile delivery. WorkWave's award-winning culture and solutions have been recognized in the SaaS Awards, the Cloud Awards, the American Business Awards, the NJBIZ Best Places to Work Awards, and the Stevie Awards for Great Employers.