Q&A with Neel Pandya, CEO - APAC at Pyxis One

For Neel Pandya, CEO - APAC at Pyxis One, the biggest leap is to put India on the global map for AI and innovation in marketing and business growth. He aspires to equip brands and marketers with robust AI capabilities to help them effortlessly scale their growth. Having had extensive experience working in digital with global brands such as Loreal, Vodafone and Unilever, Neel is able to accurately identify pressing brand pain points that can be alleviated with AI.

This simple approach is what brands are rapidly beginning to gravitate towards. With Artificial Intelligence, this approach becomes easy, quick and accurate.



MEDIA 7: Firstly, congrats on your new role. What areas would you like to focus on initially, to begin with?
NEEL PANDYA:
Thank you! Thank you so much. I will initially be focussing quite a bit on expanding our marketing, sales and operations teams to cater to our growing APAC customer base. In addition to that, we’re building a community of AI experts within Pyxis One, and work on that will consume most of my time. Apart from these, a substantial amount of my time will go into equipping our customers with knowledge about AI infrastructure. When you really get to the bottom of it, the problem is not one of adoption but one of education and awareness.


M7: You have been associated with global brands like L'Oreal and Vodafone. How do you see your new role different from your earlier responsibilities?
NP:
You know, I’ve given this a lot of thought! For over 13 years, I have worked in the media and digital space and have been a part of the evolution in this ecosystem. So I now find myself equipped with a profound understanding of the gaps that can be closed with AI and technology. It’s exciting because I am now at the forefront of the AI revolution that is happening in the business growth landscape. While the nature of responsibilities may differ, the intensity has only gotten stronger with my responsibility of heading and strengthening APAC expansions at Pyxis.


The media space requires an onerous amount of data to take any form of decision. With AI, the margin of errors is lower.



M7: Many industries have started AI adoption and the technology is gaining momentum. How do you see AI penetration in the near future? 
NP:
This is something with the possibility of endless discussions so let me pick brevity here. At Pyxis One, we design AI products that enable our customers to eliminate saying, “I think," and start saying “data shows, therefore." This simple approach is what brands are rapidly beginning to gravitate towards. With Artificial Intelligence, this approach becomes easy, quick and accurate. Considering that it’s humanly impossible to ingest and analyze the gigantic amounts of data brands generate, AI adoption is only going to increase multifold.


M7: Would you like to share some of your strategic ideas for Pyxis One?
NP:
We believe in playing smart, and to our strengths. Pyxis has an unbelievably talented, strong and passionate team. One of our main concentrations is to continue to innovate never-seen-before features that solve extremely crucial and complex roadblocks. Seemingly small but a profoundly powerful strategy. The idea is to nurture our teams and continue giving them opportunities to excel, and the results, believe me, are astonishing!


M7: Is there any particular sector and geography that you are targeting?
NP:
While APAC expansions are in full swing, we have also started garnering a lot of attention in North America and Europe. So all efforts are divided between meeting demands and growing awareness about AI and its impact on business growth efficiency. As I said, what we realised is that brands already know AI can help greatly. It’s just about really understanding how deeply it can actually help to fully leverage its benefits.


Recognizing the power of data and what the same type of data can do for another team is essential. This is what differentiates products of Pyxis One from others.



M7: You have been associated with the media domain very closely throughout your career. How do you assess AI penetration in the media domain?
NP:
AI can collect, dissect and analyze data at speeds that are dizzying for humans. The media space requires an onerous amount of data to take any form of decision. With AI, the margin of errors is lower. There is enormous space for quick AB testing with results being seen almost overnight. All these are direct contributors to ROAS and overall business growth. Having said that, AI tools and penetration is still quite low in this domain, as of now. Most of the offerings are focused on tools and not infrastructure as a whole that can use data efficiently. So while the current use may be low, the potential for adoption and benefits thereof are immense.


M7: Pyxis One has a wide portfolio consisting of products and services. How do you see their current positioning considering the growing AI market?
NP:
Most tools are concentrated on specific functions like performance marketing, or creative analysis or bid optimizing. However, what gets lost in the whole process is the wealth of data that can be exploited by every team - be it sales, marketing, R&D, product, digital marketing, etc. - that contributes to business growth. At Pyxis, we recognized this and have built an AI environment that is so robust that it caters to every team contributing to business growth. That is the essence of Pyxis’ AI infrastructure for business growth. Recognizing the power of data and what the same type of data can do for another team is essential. This is what differentiates products of Pyxis One from others.


M7: Apart from the existing focus of retail, eCommerce and automotive, would you be interested in tapping any other new domain?
NP:
It’s true (by no intentional design) that our existing focus has been retail, eCommerce, and automotive - because of the natural demand from these categories. However, our product offering largely is for any and every advertiser. As mentioned earlier, the focus is to ensure we continue educating our offering for the needs of the industry. Fortunately, the nature of our AI infrastructure is such that it caters to every industry. We want to work with all domains and create an ecosystem for marketers to use across industries.

ABOUT PYXIS ONE

Pyxis One is a global AI start-up that builds sophisticated AI infrastructure for marketing and business growth. The growing Pyxis One suite of AI products currently cater to the research and innovation, creative and design, performance and social media spheres of marketing and growth. The Pyxis One products are designed to enable all marketing processes to be executed within a robust AI environment, making data accumulation and analysis easy and efficient.

More C-Suite on deck

Q&A with Amit Shah, Chief Marketing Officer at Zycus

Media 7 | July 29, 2021

Amit Shah, Chief Marketing Officer at Zycus, is a tech marketer, passionate about high-growth organizations and building scale. He is an acclaimed revenue marketer, with a successful track record of building and transforming marketing organizations and leading strategic initiatives for outcome-driven execution. He is also known for mentoring high-performance teams.

Read More

Learn how to think about a problem, says Alain Briançon, Chief Technology Officer at Cerebri AI

Media 7 | October 22, 2021

Alain Briançon, Chief Technology Officer at Cerebri AI, in this interview breaks down his objective-based analytical strategies for identifying issues in processes and designing the right methodology that best meets desired goals and objectives. Read on to learn more about Cerebri AI’s CVX 3 that automates AI processes, its mission to help brands learn how to spend correctly on their ideas effectively, and the future of AI.

Read More

‘Intelligent Automation has the potential to save over 10 million lives each year,’ says Aera Technology’s Pascal Bornet

Media 7 | April 5, 2022

Pascal Bornet, Chief Data Officer at Aera Technology sheds light on his first guide book ‘Intelligent Automation’ and Industry 4.0 revolution. Read on to know more about his thoughts on improving customer experience, the impact of automation on knowledge workers and IA transformations in his latest interview with Media 7.

Read More

Q&A with Amit Shah, Chief Marketing Officer at Zycus

Media 7 | July 29, 2021

Amit Shah, Chief Marketing Officer at Zycus, is a tech marketer, passionate about high-growth organizations and building scale. He is an acclaimed revenue marketer, with a successful track record of building and transforming marketing organizations and leading strategic initiatives for outcome-driven execution. He is also known for mentoring high-performance teams.

Read More

Learn how to think about a problem, says Alain Briançon, Chief Technology Officer at Cerebri AI

Media 7 | October 22, 2021

Alain Briançon, Chief Technology Officer at Cerebri AI, in this interview breaks down his objective-based analytical strategies for identifying issues in processes and designing the right methodology that best meets desired goals and objectives. Read on to learn more about Cerebri AI’s CVX 3 that automates AI processes, its mission to help brands learn how to spend correctly on their ideas effectively, and the future of AI.

Read More

‘Intelligent Automation has the potential to save over 10 million lives each year,’ says Aera Technology’s Pascal Bornet

Media 7 | April 5, 2022

Pascal Bornet, Chief Data Officer at Aera Technology sheds light on his first guide book ‘Intelligent Automation’ and Industry 4.0 revolution. Read on to know more about his thoughts on improving customer experience, the impact of automation on knowledge workers and IA transformations in his latest interview with Media 7.

Read More

Related News

AI Tech

PSPDFKit Leads the AI Revolution in Intelligent Document Processing with Release of XtractFlow

PSPDFKit | January 23, 2024

PSPDFKit, a leading document processing and manipulation platform, announces the release of XtractFlow – a groundbreaking intelligent document processing (IDP) engine powered by generative AI. XtractFlow provides advanced automation for large-scale document classification and data extraction across a broad range of formats, with human-level accuracy. Due to the vast and varied document landscape, traditional IDP platforms are inefficient to run, requiring more resources, time and complex processes. Developers and automation project managers may require several days for setup and deployment of document classification, as well as face complexities with data extraction workflows when working with a broad range of formats in order to achieve high levels of accuracy. This is exacerbated by the limitation of using templates and pre-set patterns to extract data. XtractFlow addresses these challenges by simplifying setup and deployment to a single day and using generative AI from OpenAI and Azure in the first release to intelligently identify the document format, classify the types of documents co-mingled in unstructured storage, and consistently extract data, regardless of its location in the document, with human-level accuracy. AI-Powered Features Supports Hundreds of Formats XtractFlow efficiently extracts data from hundreds of document formats, including PDF, JPEG, Office and CAD files, regardless of document complexity. Automate Document Classification With minimal setup, XtractFlow automatically categorizes documents including contracts, legal filings, lab reports, bank statements and more, in high-volume workflows. Developers can easily customize deployment with either the XtractFlow SDK or API. Extract Data Accurately and Effortlessly XtractFlow effortlessly interprets and retrieves the data users need, avoiding extensive coding and the strict rules for data extraction with a no-code approach, and enables a natural-language experience for the end users. "We've always felt we could go far beyond traditional IDP technology — more accuracy and more intelligence — along with less work spent setting and tuning it for specific workflows," says Miloš Đekić, Vice President of Product Management at PSPDFKit. "Generative AI has enabled us to deliver XtractFlow and bring human-level accuracy to document classification and data extraction in a way that significantly accelerates time to value for our customers." XtractFlow supports PSPDFKit customer data security standards with a strict non-storage policy and aligns with global data retention standards, ensuring integrity and security at every step of your applications and business processes. About PSPDFKit PSPDFKit is helping the world innovate beyond paper with its developer tools, API services, and low-code solutions covering the entire document lifecycle from creation, manipulation, real-time collaboration, signing and markup. The company's products cover all major platforms and support a wide range of programming languages and can be deployed on-premise or in the cloud with ease and at any scale. PSPDFKit has earned its developer first reputation by pioneering products that are easily integrated, completely customizable to fit any deployment and workflow, and trusted by startups, SMBs and some of the largest multinational enterprises.

Read More

AI Tech

AI and Big Data Expo North America announces leading Speaker Lineup

TechEx Events | March 07, 2024

AI and Big Data Expo North America announces new speakers! SANTA CLARA, CALIFORNIA, UNITED STATES, February 26, 2024 /EINPresswire.com/ -- TheAI and Big Expo North America, the leading event for Enterprise AI, Machine Learning, Security, Ethical AI, Deep Learning, Data Ecosystems, and NLP, has announced a fresh cohort of distinguishedspeakersfor its upcoming conference at the Santa Clara Convention Center on June 5-6, 2024. Some of the top industry speakers set to take the stage are: - Sam Hamilton - Head of Data & AI – Visa - Dr Astha Purohit - Director - Product (Tech) Ops – Walmart - Noorddin Taj - Head of Architecture and Design of Intelligent Operations - BP - Temi Odesanya - Director - AI Governance Automation - Thomson Reuters - Katie Sanders - Assistant Vice President – Tech - Union Pacific Railroad - Prasanth Nandanuru – SVP - Wells Fargo - Rodney Brooks - Professor Emeritus - MIT These esteemed speakers bring a wealth of knowledge and expertise to an already impressive lineup, promising attendees a truly enlightening experience. In addition to the speakers, theAI and Big Data Expo North Americawill feature a series of presentations covering a diverse range of topics in AI and Big Data exploring the latest innovations, implementations and strategies across a range of industries. Attendees can expect to gain valuable insights and practical strategies from presentations such as: How Gen AI Positively Augments Workforce Capabilities Trends in Computer Vision: Applications, Datasets, and Models Getting to Production-Ready: Challenges and Best Practices for Deploying AI Ensuring Your AI is Responsible and Ethical Mitigating Bias and Promoting Fairness in AI Systems Security Challenges in the Era of Gen AI and Data Science AI for Good: Social Impact and Ethics Selling Data Democratization to Executives Spreading Data Insights across the Business Barriers to Overcome: People, Processes, and Technology Optimizing the Customer Experience with AI Using AI to Drive Growth in a Regulated Industry Building an MLOps Foundation for AI at Scale The Expo offers a platform for exploration and discovery, showcasing how cutting-edge technologies are reshaping a myriad of industries, including manufacturing, transport, supply chain, government, legal sectors, financial services, energy, utilities, insurance, healthcare, retail, and more. Attendees will have the chance to witness firsthand the transformative power of AI and Big Data across various sectors, gaining insights that are crucial for staying ahead in today's rapidly evolving technological landscape. Anticipating a turnout of over 7000 attendees and featuring 200 speakers across various tracks, AI and Big Data Expo North America offers a unique opportunity for CTO’s, CDO’s, CIO’s , Heads of IOT, AI /ML, IT Directors and tech enthusiasts to stay abreast of the latest trends and innovations in AI, Big Data and related technologies. Organized by TechEx Events, the conference will also feature six co-located events, including the IoT Tech Expo, Intelligent Automation Conference, Cyber Security & Cloud Congress, Digital Transformation Week, and Edge Computing Expo, ensuring a comprehensive exploration of the technological landscape. Attendees can choose from various ticket options, providing access to engaging sessions, the bustling expo floor, premium tracks featuring industry leaders, a VIP networking party, and a sophisticated networking app facilitating connections ahead of the event. Secure your ticket with a 25% discount on tickets, available until March 31st, 2024. Save up to $300 on your ticket and be part of the conversation shaping the future of AI and Big Data technologies. For more information and to secure your place at AI and Big Data Expo North America, please visit https://www.ai-expo.net/northamerica/. About AI and Big Data Expo North America: The AI and Big Data Expo North America is a leading event in the AI and Big Data landscape, serving as a nexus for professionals, industry experts, and enthusiasts to explore and navigate the ever-evolving technological frontier. Through its focus on education, networking, and collaboration, the Expo continues to be a beacon for those eager to stay at the forefront of technological innovation. “AI and Big Data Expo North Americais a part ofTechEx. For more information regardingTechExplease see onlinehere.”

Read More

Future Tech

Zendesk signs definitive agreement to acquire Klaus

Zendesk | January 08, 2024

Zendesk today announced it has signed a definitive agreement to acquire Klaus, the industry leading AI-powered quality management platform. AI is driving a rapid increase in customer interactions and radically transforming the world of customer service. Customer service teams are being asked to increase their ROI by managing a rising volume of interactions while providing quality service, and increasing their organization's efficiency in the process. With Klaus, Zendesk customers will be able to deliver consistent, high quality service across every channel and across both human and digital agents (bots) – all while unlocking the power of everyday customer interactions to increase loyalty. "As AI drives up the speed and frequency of customer engagement, only AI-powered quality assurance (QA) can keep up as companies work to identify and fix gaps in their customer service operations," said Adrian McDermott, chief technology officer, Zendesk. "The combination of Zendesk AI and Klaus' capabilities will help businesses navigate greater complexity and volume and ensure both digital and human agents deliver highly personal and empathetic service." "Zendesk and Klaus share a vision of AI-led, personalized CX with businesses fully anticipating and acting on their customers' needs," said Martin Kõiva, CEO and founder, Klaus. "QA software plays a critical role in this, ensuring consistency, assessing both human and digital agent performance and providing actionable insights for strategic planning. As part of Zendesk, we will continue to build and deliver these crucial capabilities, but now at an even greater scale." With digital agents resolving more service inquiries without human interaction, having a QA solution that analyzes both human and digital agent performance is crucial to maintaining quality control and providing best-in-class customer service. While most QA software is capable of only scoring 1 to 2 percent of interactions and cannot recognize systemic trends, Klaus' AI scores 100 percent of customer support interactions. It pinpoints conversations with positive or negative sentiment, identifies outliers, churn risk, escalations and follow-ups across all conversations – even those done by digital agents or outsourced teams. Klaus spots knowledge gaps and coaching opportunities that can be used to improve agent performance and productivity, all of which results in higher customer satisfaction. WEM is a critical capability for today's customer service leaders. The acquisition of Klaus will be the latest addition to the company's existing workforce engagement management (WEM) solutions which includes Tymeshift, a modern workforce management tool built exclusively for Zendesk. The company acquired Tymeshift in June 2023. The acquisition of Klaus is anticipated to close in the first quarter of 2024 upon receipt of required regulatory approvals and other customary closing conditions. About Zendesk Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. The company was conceived in Copenhagen, Denmark and today operates in more than 20 countries around the world. About Klaus Klaus is an AI-powered quality management platform that helps companies drive revenue through excellent customer service. Headquartered in Tallinn, Estonia, Klaus was founded in 2018 by Martin Kõiva, Kair Käsper and Egon Sale and has nearly 100 employees.

Read More

AI Tech

PSPDFKit Leads the AI Revolution in Intelligent Document Processing with Release of XtractFlow

PSPDFKit | January 23, 2024

PSPDFKit, a leading document processing and manipulation platform, announces the release of XtractFlow – a groundbreaking intelligent document processing (IDP) engine powered by generative AI. XtractFlow provides advanced automation for large-scale document classification and data extraction across a broad range of formats, with human-level accuracy. Due to the vast and varied document landscape, traditional IDP platforms are inefficient to run, requiring more resources, time and complex processes. Developers and automation project managers may require several days for setup and deployment of document classification, as well as face complexities with data extraction workflows when working with a broad range of formats in order to achieve high levels of accuracy. This is exacerbated by the limitation of using templates and pre-set patterns to extract data. XtractFlow addresses these challenges by simplifying setup and deployment to a single day and using generative AI from OpenAI and Azure in the first release to intelligently identify the document format, classify the types of documents co-mingled in unstructured storage, and consistently extract data, regardless of its location in the document, with human-level accuracy. AI-Powered Features Supports Hundreds of Formats XtractFlow efficiently extracts data from hundreds of document formats, including PDF, JPEG, Office and CAD files, regardless of document complexity. Automate Document Classification With minimal setup, XtractFlow automatically categorizes documents including contracts, legal filings, lab reports, bank statements and more, in high-volume workflows. Developers can easily customize deployment with either the XtractFlow SDK or API. Extract Data Accurately and Effortlessly XtractFlow effortlessly interprets and retrieves the data users need, avoiding extensive coding and the strict rules for data extraction with a no-code approach, and enables a natural-language experience for the end users. "We've always felt we could go far beyond traditional IDP technology — more accuracy and more intelligence — along with less work spent setting and tuning it for specific workflows," says Miloš Đekić, Vice President of Product Management at PSPDFKit. "Generative AI has enabled us to deliver XtractFlow and bring human-level accuracy to document classification and data extraction in a way that significantly accelerates time to value for our customers." XtractFlow supports PSPDFKit customer data security standards with a strict non-storage policy and aligns with global data retention standards, ensuring integrity and security at every step of your applications and business processes. About PSPDFKit PSPDFKit is helping the world innovate beyond paper with its developer tools, API services, and low-code solutions covering the entire document lifecycle from creation, manipulation, real-time collaboration, signing and markup. The company's products cover all major platforms and support a wide range of programming languages and can be deployed on-premise or in the cloud with ease and at any scale. PSPDFKit has earned its developer first reputation by pioneering products that are easily integrated, completely customizable to fit any deployment and workflow, and trusted by startups, SMBs and some of the largest multinational enterprises.

Read More

AI Tech

AI and Big Data Expo North America announces leading Speaker Lineup

TechEx Events | March 07, 2024

AI and Big Data Expo North America announces new speakers! SANTA CLARA, CALIFORNIA, UNITED STATES, February 26, 2024 /EINPresswire.com/ -- TheAI and Big Expo North America, the leading event for Enterprise AI, Machine Learning, Security, Ethical AI, Deep Learning, Data Ecosystems, and NLP, has announced a fresh cohort of distinguishedspeakersfor its upcoming conference at the Santa Clara Convention Center on June 5-6, 2024. Some of the top industry speakers set to take the stage are: - Sam Hamilton - Head of Data & AI – Visa - Dr Astha Purohit - Director - Product (Tech) Ops – Walmart - Noorddin Taj - Head of Architecture and Design of Intelligent Operations - BP - Temi Odesanya - Director - AI Governance Automation - Thomson Reuters - Katie Sanders - Assistant Vice President – Tech - Union Pacific Railroad - Prasanth Nandanuru – SVP - Wells Fargo - Rodney Brooks - Professor Emeritus - MIT These esteemed speakers bring a wealth of knowledge and expertise to an already impressive lineup, promising attendees a truly enlightening experience. In addition to the speakers, theAI and Big Data Expo North Americawill feature a series of presentations covering a diverse range of topics in AI and Big Data exploring the latest innovations, implementations and strategies across a range of industries. Attendees can expect to gain valuable insights and practical strategies from presentations such as: How Gen AI Positively Augments Workforce Capabilities Trends in Computer Vision: Applications, Datasets, and Models Getting to Production-Ready: Challenges and Best Practices for Deploying AI Ensuring Your AI is Responsible and Ethical Mitigating Bias and Promoting Fairness in AI Systems Security Challenges in the Era of Gen AI and Data Science AI for Good: Social Impact and Ethics Selling Data Democratization to Executives Spreading Data Insights across the Business Barriers to Overcome: People, Processes, and Technology Optimizing the Customer Experience with AI Using AI to Drive Growth in a Regulated Industry Building an MLOps Foundation for AI at Scale The Expo offers a platform for exploration and discovery, showcasing how cutting-edge technologies are reshaping a myriad of industries, including manufacturing, transport, supply chain, government, legal sectors, financial services, energy, utilities, insurance, healthcare, retail, and more. Attendees will have the chance to witness firsthand the transformative power of AI and Big Data across various sectors, gaining insights that are crucial for staying ahead in today's rapidly evolving technological landscape. Anticipating a turnout of over 7000 attendees and featuring 200 speakers across various tracks, AI and Big Data Expo North America offers a unique opportunity for CTO’s, CDO’s, CIO’s , Heads of IOT, AI /ML, IT Directors and tech enthusiasts to stay abreast of the latest trends and innovations in AI, Big Data and related technologies. Organized by TechEx Events, the conference will also feature six co-located events, including the IoT Tech Expo, Intelligent Automation Conference, Cyber Security & Cloud Congress, Digital Transformation Week, and Edge Computing Expo, ensuring a comprehensive exploration of the technological landscape. Attendees can choose from various ticket options, providing access to engaging sessions, the bustling expo floor, premium tracks featuring industry leaders, a VIP networking party, and a sophisticated networking app facilitating connections ahead of the event. Secure your ticket with a 25% discount on tickets, available until March 31st, 2024. Save up to $300 on your ticket and be part of the conversation shaping the future of AI and Big Data technologies. For more information and to secure your place at AI and Big Data Expo North America, please visit https://www.ai-expo.net/northamerica/. About AI and Big Data Expo North America: The AI and Big Data Expo North America is a leading event in the AI and Big Data landscape, serving as a nexus for professionals, industry experts, and enthusiasts to explore and navigate the ever-evolving technological frontier. Through its focus on education, networking, and collaboration, the Expo continues to be a beacon for those eager to stay at the forefront of technological innovation. “AI and Big Data Expo North Americais a part ofTechEx. For more information regardingTechExplease see onlinehere.”

Read More

Future Tech

Zendesk signs definitive agreement to acquire Klaus

Zendesk | January 08, 2024

Zendesk today announced it has signed a definitive agreement to acquire Klaus, the industry leading AI-powered quality management platform. AI is driving a rapid increase in customer interactions and radically transforming the world of customer service. Customer service teams are being asked to increase their ROI by managing a rising volume of interactions while providing quality service, and increasing their organization's efficiency in the process. With Klaus, Zendesk customers will be able to deliver consistent, high quality service across every channel and across both human and digital agents (bots) – all while unlocking the power of everyday customer interactions to increase loyalty. "As AI drives up the speed and frequency of customer engagement, only AI-powered quality assurance (QA) can keep up as companies work to identify and fix gaps in their customer service operations," said Adrian McDermott, chief technology officer, Zendesk. "The combination of Zendesk AI and Klaus' capabilities will help businesses navigate greater complexity and volume and ensure both digital and human agents deliver highly personal and empathetic service." "Zendesk and Klaus share a vision of AI-led, personalized CX with businesses fully anticipating and acting on their customers' needs," said Martin Kõiva, CEO and founder, Klaus. "QA software plays a critical role in this, ensuring consistency, assessing both human and digital agent performance and providing actionable insights for strategic planning. As part of Zendesk, we will continue to build and deliver these crucial capabilities, but now at an even greater scale." With digital agents resolving more service inquiries without human interaction, having a QA solution that analyzes both human and digital agent performance is crucial to maintaining quality control and providing best-in-class customer service. While most QA software is capable of only scoring 1 to 2 percent of interactions and cannot recognize systemic trends, Klaus' AI scores 100 percent of customer support interactions. It pinpoints conversations with positive or negative sentiment, identifies outliers, churn risk, escalations and follow-ups across all conversations – even those done by digital agents or outsourced teams. Klaus spots knowledge gaps and coaching opportunities that can be used to improve agent performance and productivity, all of which results in higher customer satisfaction. WEM is a critical capability for today's customer service leaders. The acquisition of Klaus will be the latest addition to the company's existing workforce engagement management (WEM) solutions which includes Tymeshift, a modern workforce management tool built exclusively for Zendesk. The company acquired Tymeshift in June 2023. The acquisition of Klaus is anticipated to close in the first quarter of 2024 upon receipt of required regulatory approvals and other customary closing conditions. About Zendesk Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. The company was conceived in Copenhagen, Denmark and today operates in more than 20 countries around the world. About Klaus Klaus is an AI-powered quality management platform that helps companies drive revenue through excellent customer service. Headquartered in Tallinn, Estonia, Klaus was founded in 2018 by Martin Kõiva, Kair Käsper and Egon Sale and has nearly 100 employees.

Read More

Spotlight

Pyxis One

Pyxis One

Pyxis One is a global AI start-up that builds sophisticated AI infrastructure for marketing and business growth. The growing Pyxis One suite of AI products currently cater to the research and innovation, creative and design, performance and social media spheres of marketing and growth. The Pyxis One...

Events

Resources

Events