Oculeus' AI-driven capabilities identify suspicious communications traffic within milliseconds, elaborates founder and CEO, Arnd Baranowski

Arnd Baranowski, CEO and Founder at Oculeus, takes us through innovative software solutions that Oculeus provides its clients in the telecommunications industry around the world. Read on to find out how Oculeus, as a strategic technology partner, helps mitigate risks in the telecommunications industry.



PBX hacking and toll fraud attacks involve cybercriminals injecting expensive telecommunications traffic into telephonic systems.

MEDIA 7: You have a profound professional experience of over 30 years. What was the inspiration behind founding Oculeus?
ARND BARANOWSKI:
Oculeus actually began as a consulting project for a telecommunications operator. We were originally contracted to develop an OSS/BSS software package for an interconnect wholesale operator in Central Europe. This project was a great success, and we then, began getting more business with other telecommunication operators in this region. Fast forward to nearly twenty years, and today we are a global company. We now offer a complete portfolio of technology solutions that help telecommunication operators better manage their service operations. We currently have over 120 customers around the world in a range of telecommunication verticals.


M7: Oculeus has been serving customers worldwide for almost two decades. How do you anticipate what your customers want? Would you like to share your preferred strategies to attain the best results?
AB:
We are very proud of the fact that most of our customers consider Oculeus as a strategic technology partner and not just another vendor. At the same time, we have been in this business for nearly twenty years, and that is a long time. We meet with our customers on an ongoing basis to hear their feedback, and we are constantly incorporating the latest technologies into our products to meet their current and upcoming requirements. For example, recently, we have increased our investments to add more automation into our solutions. This R&D effort has enabled our telecommunication customers to keep their voice business relevant and profitable.

Read More: 'Don’t just sell a product - use content to establish yourself as an authentic thought leader,' advises AdDaptive Intelligence's Laura Goldstone


Leading by example and making good decisions – especially the difficult ones – are how a manager can become a successful business leader.



M7: Could you please tell us more about the innovative software solutions that Oculeus offers?
AB:
Our flagship product is a telecommunication interconnect wholesale management system that we call Captura. We originally developed Captura for voice services, and today it is also available for SMS services, where the A2P messaging business is enjoying massive growth. Captura is currently used by Tier 1, 2 and 3 telecommunication companies around the world. In addition, we have strategic plans to extend the solution to support retail voice and MVNO services. We also offer a product line for telecoms fraud protection. In addition to solutions for telecommunication companies to improve their fraud prevention practices, we also provide solutions for enterprises to directly protect their PBX and telephony systems against fraudulent traffic. Our solutions for telecoms fraud protection overcome the existing approaches and can stop traffic before any significant damage is caused. Both product lines include extensive automation tools and leverage AI technologies.


M7: What are the challenges that you face regarding handling and maintaining such highly developed AI technologies?
AB:
Our solution for telecoms fraud protection is designed to prevent PBX hacking and toll fraud. These are the two most common and damaging forms of telecoms fraud. PBX hacking and toll fraud attacks involve cybercriminals injecting expensive telecommunications traffic into telephonic systems. Executing such an attack compromises the security credentials of a PBX system, which is not much of a challenge for experienced cyber criminals using the latest technologies. We apply AI to learn about an enterprise's regular communications traffic and patterns  and to monitor exceptions of a baseline of network activities continually. With AI-driven capabilities, suspicious communications traffic can be identified, investigated, and blocked within milliseconds before any significant financial damage is caused to the enterprise.

Read More: ABM perfectly complements sales and marketing strategies, says Tim Kopp, CEO at Terminus


We meet with our customers on an ongoing basis to hear their feedback, and we are constantly incorporating the latest technologies into our products to meet their current and upcoming requirements.



M7: What marketing channels do you use, and which ones do you see as the most promising given your target customers?
AB:
We have always taken a practical approach to our marketing activities. We have a corporate website. We keep it informative and factual. In general, we avoid overloading our customers and partners with unnecessary marketing content. We have also begun using LinkedIn. We are using our Oculeus company page on LinkedIn as a platform to broadcast our news and achievements. Lately, we have been participating in in-person telecommunication industry events. As an example, I recently gave a presentation on modernizing the efforts for protecting against telecoms fraud at a telco conference in London.


M7: Oculeus also means sharp-sighted or ‘visionary’. How crucial is this virtue for a successful business leader, and what message would you like to give people who aspire to be one?
AB:
Yes, this is correct. The name Oculeus is derived from Latin, and the word does indeed mean sharp-sighted. It is an attribute that we have applied in all areas of our company. From product management to customer and partner engagements to how we manage our business affairs, Oculeus endeavors to be visionary and forward-thinking. A company and its business leaders have no need to make a lot of noise or movement to be considered visionary. Leading by example and making good decisions – especially the difficult ones – are how a manager can become a successful business leader.

ABOUT OCULEUS

Oculeus is a leading provider of innovative OSS/BSS solutions for telecommunications service providers, network operators and other providers of voice and SMS services. Oculeus’ systems portfolio includes the company’s flagship Captura solution, a wholesale, routing, operations and billing system for managing a service provider’s interconnect business for voice and SMS. Oculeus also offers complete systems for fraud protection, network quality monitoring and dispute management, which can be deployed individually or as bundled solutions. Oculeus has been serving customers since 2004 as a technology partner and strategic vendor. Oculeus is a German GmbH company with offices in Germany and the United States. For more information, please visit www.oculeus.com.

More C-Suite on deck

Presidio’s Dan Lohrmann believes organizations without AI will not be able to keep up with the mounting cyberthreats in the future

Media 7 | November 29, 2021

We had the opportunity to learn more about the ever-evolving landscape of cybersecurity in connected techs and AI in this insightful conversation with Dan Lohrmann, Chief Information Security Officer (Public Sector) at Presidio. Read on as he shares some valuable tips for the prevention of e-crime and sheds light on his much-anticipated cybersecurity book, 'Cyber Mayday and the Day After.

Read More

‘Intelligent Automation has the potential to save over 10 million lives each year,’ says Aera Technology’s Pascal Bornet

Media 7 | April 5, 2022

Pascal Bornet, Chief Data Officer at Aera Technology sheds light on his first guide book ‘Intelligent Automation’ and Industry 4.0 revolution. Read on to know more about his thoughts on improving customer experience, the impact of automation on knowledge workers and IA transformations in his latest interview with Media 7.

Read More

'Over the next five years, the role of analytics and big data will become increasingly critical for businesses, says Dan Fiehn, COO at Incited.

Media 7 | March 28, 2022

Dan Fiehn, Chief Operating Officer at Incited, elaborates on how Incited is accelerating insurers' digital journeys with their platform IMMERSA365. Read on to know more about his thoughts on the impact of Big Data and navigating complex ESG agenda.

Read More

Presidio’s Dan Lohrmann believes organizations without AI will not be able to keep up with the mounting cyberthreats in the future

Media 7 | November 29, 2021

We had the opportunity to learn more about the ever-evolving landscape of cybersecurity in connected techs and AI in this insightful conversation with Dan Lohrmann, Chief Information Security Officer (Public Sector) at Presidio. Read on as he shares some valuable tips for the prevention of e-crime and sheds light on his much-anticipated cybersecurity book, 'Cyber Mayday and the Day After.

Read More

‘Intelligent Automation has the potential to save over 10 million lives each year,’ says Aera Technology’s Pascal Bornet

Media 7 | April 5, 2022

Pascal Bornet, Chief Data Officer at Aera Technology sheds light on his first guide book ‘Intelligent Automation’ and Industry 4.0 revolution. Read on to know more about his thoughts on improving customer experience, the impact of automation on knowledge workers and IA transformations in his latest interview with Media 7.

Read More

'Over the next five years, the role of analytics and big data will become increasingly critical for businesses, says Dan Fiehn, COO at Incited.

Media 7 | March 28, 2022

Dan Fiehn, Chief Operating Officer at Incited, elaborates on how Incited is accelerating insurers' digital journeys with their platform IMMERSA365. Read on to know more about his thoughts on the impact of Big Data and navigating complex ESG agenda.

Read More

Related News

General AI

Springbrook Releases New AI Powered Customer Support Help Desk

PR Newswire | October 31, 2023

Springbrook Software, the leader in cutting-edge ERP platforms for local government agencies, has released a new modern AI-powered customer service solution: HelpDesk AI. The Springbrook HelpDesk AI empowers customers with lightning-fast access to vital product information, expediting their requests. This dynamic solution provides access to an extensive knowledge library covering all Springbrook Enterprise ERP modules, spanning Finance, HR, Payroll, Utility Billing, Payment Solutions, Tax Collection, Reporting, and Advanced Capital Budgeting. Springbrook's HelpDesk AI harnesses ChatGPT technology and taps into Springbrook's immense product content library, packed with terabytes of video and textual resources. We are committed to providing our customers with the most advanced and easy to use solutions to address their everyday needs. Utilizing Artificial Intelligence in customer service takes us one step further in making our customer's works easier. Our new HelpDesk AI continually evolves through each customer interaction, fine-tuning its content delivery. Expect more groundbreaking technology like this across our Cirrus cloud-based finance ERP platform, says Robert Bonavito, Springbrook CEO. Springbrook's HelpDesk AI boasts adaptive learning capabilities, expertly guiding customers to the right content using a series of questions and prompts. Backed by thousands of hours of customer service interactions, this solution is primed to handle virtually any request for training, guidance, or product details. About Springbrook Software Springbrook Software is the country's leading cloud-based finance and administration software provider designing solutions specifically for small to medium sized local government agencies. Over 2800 cities, towns and districts from coast to coast use our suite of modern, high-performance solutions to manage their finances, HR, payroll, utility billing, reporting and collect citizen payments. Springbrook is headquartered in Portland, Oregon with regional presence in over 40 states, and seven countries internationally. www.springbrooksoftware.com

Read More

General AI

Digital.ai Launches Denali, an Open, AI-Powered DevSecOps Platform Release Designed to Accelerate Enterprise Software Delivery at Scale

Business Wire | October 27, 2023

Digital.ai, the leading provider of AI-powered software delivery solutions for the enterprise, today announced the launch of Denali, the latest release of its AI-powered DevSecOps platform, exemplifying its commitment to delivering an open platform tailored to the needs of the modern enterprise. The platform allows companies to harness the potential of AI while effectively addressing the complexities organizations need to overcome to deliver high-quality and secure software, at scale. Denali ensures compatibility with the latest operating systems and development frameworks and optimizes performance of the most critical applications. With Denali, organizations can leverage the power of AI to further automate software delivery, orchestrate and govern code from AI-assisted development, and gain better insights across each phase of the software delivery lifecycle -- saving developers time and improving their access to knowledge. Additional enhancements such as self-guided workflows, templates and best practices create efficiencies and alignment around measurable goals. Denali also provides comprehensive support for cloud-native application development, and features additional integrations with Terraform by Hashicorp, Azure Biceps, Azure Key Vault, and AWS Secret Manager. As companies embark on their AI adoption journey, we are seeing exponential improvements in application development. But with the vast adoption of AI code-assist tools, the question becomes, can DevSecOps processes, teams, and tools keep up with developer improvements? Businesses need to support an enhanced developer experience while overcoming roadblocks in their release pipelines, toolchains, and security challenges. We have designed Denali to empower teams at every stage of the software development lifecycle (SDLC), helping to align developer outcomes with business strategy and accelerate innovation throughout the enterprise. Derek Holt, CEO of Digital.ai “Our partnership with Digital.ai is focused on enabling secure digital transformation at leading financial services companies,” said Jhonny Telles, Leadcomm’s Director of Digital Transformation. “Ongoing R&D is crucial for us, and Digital.ai continually reinvests in their solution so that together, we can meet the fast-evolving needs of banking customers and help them deliver innovative applications that work for their customers. The new ARM Protection feature is an example of how Digital.ai makes application protection significantly easier while also eliminating extra steps.” Denali enables enterprise teams to: Deliver high-quality, secure apps at scale by supporting more iOS development frameworks and by providing ARM protection for iOS applications running in these new environments Utilize the power of AI to further automate software delivery through improved access to product knowledge, expanded test coverage across teams, and better release orchestration and code governance from AI-assisted development Enhance the developer experience by aligning developer outcomes to business strategy, increasing developer efficiency, and improve cloud strategy & transformation across hybrid environments Greg Ellis, General Manager, Application Security, added, “Security risks are growing in quantity and complexity. Our new security enhancements for web applications, including the creation of a new proprietary language that is interpretable by a new virtual machine, exemplifies our commitment to continue to make the task of reverse engineering applications as frustrating as possible for threat actors.” About Digital.ai Digital.ai is an industry-leading technology company dedicated to helping Global 5000 enterprises achieve digital transformation goals. The company’s AI-powered DevSecOps platform unifies, secures, and generates predictive insights across the software lifecycle. Digital.ai empowers organizations to scale software development teams, and continuously deliver software with greater quality and security while uncovering new market opportunities and enhancing business value through smarter software investments. Additional information about Digital.ai can be found at https://digital.ai and on Twitter, LinkedIn, YouTube and Facebook.

Read More

AI Tech

Deloitte and ServiceNow Expand Alliance to Integrate Now Assist Generative AI Capabilities With Next-Generation Managed Services

Business Wire | October 30, 2023

Deloitte and ServiceNow (NYSE: NOW) today announced an expansion to their alliance to integrate Now Assist generative AI capabilities with next-generation managed services. The alliance will provide end-to-end managed services and beyond, known in the industry as Operate services, through the combination of Deloitte’s domain and industry experience coupled with ServiceNow’s generative AI-enabled enterprise platform. Deloitte will also pioneer the use of ServiceNow’s platform to scale their client Operate services globally. In today's challenging market conditions, many organizations often face inefficiencies and loss of productivity due to siloed operations across enterprise functions, such as finance, HR, IT, supply chain and procurement. This lack of agility is causing many organizations to rethink how they can boost efficiencies across their businesses through evolving generative AI technology to gain a competitive advantage. Generative AI is number one on the list of C-suite emerging technology investment priorities over the next twelve months, and in the next 3 to 5 years, revenue growth is the top long-term business outcome executives are looking to achieve with generative AI initiatives, according to IDC. With generative AI at the heart of our expanded alliance, Deloitte and ServiceNow are positioned to help organizations realize their business transformation agendas through end-to-end Operate solutions, said Joe Ucuzoglu, Deloitte Global CEO. Leading organizations are seeking industry-tailored technology solutions to accelerate the time to value, which is exactly what our expanded alliance will deliver. “Deloitte’s commitment to enhance their service offerings with ServiceNow’s Now Assist generative AI capabilities demonstrates its market-leading innovation on behalf of customers around the world,” said ServiceNow Chairman and CEO Bill McDermott. “This kind of co-development creates a fly-wheel effect for businesses – more use cases drive more workflow automation. Together, ServiceNow and Deloitte can deliver superior digital transformation to help customers in every industry improve their business.” Deloitte’s Operate services are focused on helping customers manage their organizations’ ongoing operational and technology needs through strategically enhancing technology applications, cloud, and infrastructure, while also delivering ongoing advisory, data, and analytics services to help exceed customers’ business transformation agendas. OperateEdge, Deloitte’s proprietary Operate management and delivery platform, combines data, tools and knowledge driven by Deloitte’s methodologies, industry standards, and leading AI practices. Industries and business areas will see a dramatic change in outcomes via Deloitte’s industry experience—and by using ServiceNow as the platform to scale client Operate services globally. Examples include: Incident management allows for greatly improved productivity and experience through faster resolutions. The overall workload across the service delivery spectrum can improve efficiency by 20 to 30 percent. Customer Service Management can streamline the customer engagement process from beginning to end by rapidly generating summaries from cases and chats, reducing the overall manual work for agents. HR Service Delivery can enable generative AI capabilities for Case and Knowledge Management to boost agent productivity and deliver faster case resolution for employees, improving overall experience. Through Deloitte’s industry experience—and by using ServiceNow as the platform to scale client Operate services across the globe—the companies also plan on delivering transformation across industries and business areas. Examples include: Supply Chain: Can enable organizations to achieve sustained value across the supply chain and manufacturing functions, by operating client’s supply chain end-to-end, and leveraging AI-enabled assets to deliver value in quality, cycle times, asset efficiency and overall cost optimization. Financial Services: Deliver leading operations and technology capabilities, specialized talent, and advanced technologies to streamline, automate and operate multiple functions, by managing assets across the spectrum of specialists and technology solutions to accelerate the organization’s transformation goals. Life Sciences and Healthcare: Manage, run, reimagine, and transform core healthcare processes such as clinical operations, patient/clinician engagement, supply chain and administrative cost management, using analytics and AI-driven operations for patients, members, and clinicians to have a differentiated experience. Sustainability: Manage, visualize, report and mitigate on sustainability initiatives, policies, and compliance, by leveraging data and generative AI to unlock valuable insights that propel sustainable logistics, reduce carbon emissions, and drive progress towards an organization’s sustainability and climate goals. According to Deloitte Consulting’s latest Global Shared Services and Outsourcing Survey, 67% of executives indicate a budget increase for Operate services. In addition, Deloitte’s recent thought leadership with Harvard Business Review showcases how bringing in outside experience for core functions is changing the shape of business. Key benefits include replacing traditional outsourced service projects that focus on simple task completion and cost reduction with outcome-oriented engagements that allow organizations to operate with greater agility. Deloitte is also infusing generative AI applications and capabilities across its organization to help its professionals become more efficient and productive. As part of this ongoing commitment, Deloitte is rolling out purpose-specific Large Language Models (LLMs) to support specialized teams across its business, building on Deloitte’s proprietary and deep knowledge of industries and domains, enriched with other data and insights. Additionally, Deloitte is increasing AI fluency, training more than 120,000 professionals as part of the next generation of AI talent via the Deloitte AI Academy™, as well as investing more than $2 billion in global technology learning and development initiatives through the Deloitte Technology Academy program, to boost skills in AI as well as other key industries and functional areas. ‘’This is an exciting step in our combined Deloitte and ServiceNow AI journey where we are continuing to bring together leading, unique industry assets and services that help address complex challenges that clients need to overcome, with a dedicated ServiceNow Assets & Solutions group (ASG) of professionals, unlocking more value from their investments with speed, scale and insight,’’ said Asish Ramchandran, Deloitte’s Chief Commercial Officer for the ServiceNow alliance. Deloitte and ServiceNow are building on an eleven-year alliance. Most recently, Deloitte launched a dedicated ServiceNow Assets & Solutions Group (ASG), a team built to harness the power of the ServiceNow platform to deliver industry-specific outcomes for customers. Additionally, Deloitte has been presented with several ServiceNow awards in 2023, including: Americas Service Provider Partner of the Year, Worldwide Manufacturing Industry Partner of the Year, Worldwide Built with ServiceNow Offering Partner of the Year, Worldwide Employee Workflow Partner of the Year, APJ Customer Workflow Partner of the Year, and EMEA Transformation Partner of the Year.

Read More

General AI

Springbrook Releases New AI Powered Customer Support Help Desk

PR Newswire | October 31, 2023

Springbrook Software, the leader in cutting-edge ERP platforms for local government agencies, has released a new modern AI-powered customer service solution: HelpDesk AI. The Springbrook HelpDesk AI empowers customers with lightning-fast access to vital product information, expediting their requests. This dynamic solution provides access to an extensive knowledge library covering all Springbrook Enterprise ERP modules, spanning Finance, HR, Payroll, Utility Billing, Payment Solutions, Tax Collection, Reporting, and Advanced Capital Budgeting. Springbrook's HelpDesk AI harnesses ChatGPT technology and taps into Springbrook's immense product content library, packed with terabytes of video and textual resources. We are committed to providing our customers with the most advanced and easy to use solutions to address their everyday needs. Utilizing Artificial Intelligence in customer service takes us one step further in making our customer's works easier. Our new HelpDesk AI continually evolves through each customer interaction, fine-tuning its content delivery. Expect more groundbreaking technology like this across our Cirrus cloud-based finance ERP platform, says Robert Bonavito, Springbrook CEO. Springbrook's HelpDesk AI boasts adaptive learning capabilities, expertly guiding customers to the right content using a series of questions and prompts. Backed by thousands of hours of customer service interactions, this solution is primed to handle virtually any request for training, guidance, or product details. About Springbrook Software Springbrook Software is the country's leading cloud-based finance and administration software provider designing solutions specifically for small to medium sized local government agencies. Over 2800 cities, towns and districts from coast to coast use our suite of modern, high-performance solutions to manage their finances, HR, payroll, utility billing, reporting and collect citizen payments. Springbrook is headquartered in Portland, Oregon with regional presence in over 40 states, and seven countries internationally. www.springbrooksoftware.com

Read More

General AI

Digital.ai Launches Denali, an Open, AI-Powered DevSecOps Platform Release Designed to Accelerate Enterprise Software Delivery at Scale

Business Wire | October 27, 2023

Digital.ai, the leading provider of AI-powered software delivery solutions for the enterprise, today announced the launch of Denali, the latest release of its AI-powered DevSecOps platform, exemplifying its commitment to delivering an open platform tailored to the needs of the modern enterprise. The platform allows companies to harness the potential of AI while effectively addressing the complexities organizations need to overcome to deliver high-quality and secure software, at scale. Denali ensures compatibility with the latest operating systems and development frameworks and optimizes performance of the most critical applications. With Denali, organizations can leverage the power of AI to further automate software delivery, orchestrate and govern code from AI-assisted development, and gain better insights across each phase of the software delivery lifecycle -- saving developers time and improving their access to knowledge. Additional enhancements such as self-guided workflows, templates and best practices create efficiencies and alignment around measurable goals. Denali also provides comprehensive support for cloud-native application development, and features additional integrations with Terraform by Hashicorp, Azure Biceps, Azure Key Vault, and AWS Secret Manager. As companies embark on their AI adoption journey, we are seeing exponential improvements in application development. But with the vast adoption of AI code-assist tools, the question becomes, can DevSecOps processes, teams, and tools keep up with developer improvements? Businesses need to support an enhanced developer experience while overcoming roadblocks in their release pipelines, toolchains, and security challenges. We have designed Denali to empower teams at every stage of the software development lifecycle (SDLC), helping to align developer outcomes with business strategy and accelerate innovation throughout the enterprise. Derek Holt, CEO of Digital.ai “Our partnership with Digital.ai is focused on enabling secure digital transformation at leading financial services companies,” said Jhonny Telles, Leadcomm’s Director of Digital Transformation. “Ongoing R&D is crucial for us, and Digital.ai continually reinvests in their solution so that together, we can meet the fast-evolving needs of banking customers and help them deliver innovative applications that work for their customers. The new ARM Protection feature is an example of how Digital.ai makes application protection significantly easier while also eliminating extra steps.” Denali enables enterprise teams to: Deliver high-quality, secure apps at scale by supporting more iOS development frameworks and by providing ARM protection for iOS applications running in these new environments Utilize the power of AI to further automate software delivery through improved access to product knowledge, expanded test coverage across teams, and better release orchestration and code governance from AI-assisted development Enhance the developer experience by aligning developer outcomes to business strategy, increasing developer efficiency, and improve cloud strategy & transformation across hybrid environments Greg Ellis, General Manager, Application Security, added, “Security risks are growing in quantity and complexity. Our new security enhancements for web applications, including the creation of a new proprietary language that is interpretable by a new virtual machine, exemplifies our commitment to continue to make the task of reverse engineering applications as frustrating as possible for threat actors.” About Digital.ai Digital.ai is an industry-leading technology company dedicated to helping Global 5000 enterprises achieve digital transformation goals. The company’s AI-powered DevSecOps platform unifies, secures, and generates predictive insights across the software lifecycle. Digital.ai empowers organizations to scale software development teams, and continuously deliver software with greater quality and security while uncovering new market opportunities and enhancing business value through smarter software investments. Additional information about Digital.ai can be found at https://digital.ai and on Twitter, LinkedIn, YouTube and Facebook.

Read More

AI Tech

Deloitte and ServiceNow Expand Alliance to Integrate Now Assist Generative AI Capabilities With Next-Generation Managed Services

Business Wire | October 30, 2023

Deloitte and ServiceNow (NYSE: NOW) today announced an expansion to their alliance to integrate Now Assist generative AI capabilities with next-generation managed services. The alliance will provide end-to-end managed services and beyond, known in the industry as Operate services, through the combination of Deloitte’s domain and industry experience coupled with ServiceNow’s generative AI-enabled enterprise platform. Deloitte will also pioneer the use of ServiceNow’s platform to scale their client Operate services globally. In today's challenging market conditions, many organizations often face inefficiencies and loss of productivity due to siloed operations across enterprise functions, such as finance, HR, IT, supply chain and procurement. This lack of agility is causing many organizations to rethink how they can boost efficiencies across their businesses through evolving generative AI technology to gain a competitive advantage. Generative AI is number one on the list of C-suite emerging technology investment priorities over the next twelve months, and in the next 3 to 5 years, revenue growth is the top long-term business outcome executives are looking to achieve with generative AI initiatives, according to IDC. With generative AI at the heart of our expanded alliance, Deloitte and ServiceNow are positioned to help organizations realize their business transformation agendas through end-to-end Operate solutions, said Joe Ucuzoglu, Deloitte Global CEO. Leading organizations are seeking industry-tailored technology solutions to accelerate the time to value, which is exactly what our expanded alliance will deliver. “Deloitte’s commitment to enhance their service offerings with ServiceNow’s Now Assist generative AI capabilities demonstrates its market-leading innovation on behalf of customers around the world,” said ServiceNow Chairman and CEO Bill McDermott. “This kind of co-development creates a fly-wheel effect for businesses – more use cases drive more workflow automation. Together, ServiceNow and Deloitte can deliver superior digital transformation to help customers in every industry improve their business.” Deloitte’s Operate services are focused on helping customers manage their organizations’ ongoing operational and technology needs through strategically enhancing technology applications, cloud, and infrastructure, while also delivering ongoing advisory, data, and analytics services to help exceed customers’ business transformation agendas. OperateEdge, Deloitte’s proprietary Operate management and delivery platform, combines data, tools and knowledge driven by Deloitte’s methodologies, industry standards, and leading AI practices. Industries and business areas will see a dramatic change in outcomes via Deloitte’s industry experience—and by using ServiceNow as the platform to scale client Operate services globally. Examples include: Incident management allows for greatly improved productivity and experience through faster resolutions. The overall workload across the service delivery spectrum can improve efficiency by 20 to 30 percent. Customer Service Management can streamline the customer engagement process from beginning to end by rapidly generating summaries from cases and chats, reducing the overall manual work for agents. HR Service Delivery can enable generative AI capabilities for Case and Knowledge Management to boost agent productivity and deliver faster case resolution for employees, improving overall experience. Through Deloitte’s industry experience—and by using ServiceNow as the platform to scale client Operate services across the globe—the companies also plan on delivering transformation across industries and business areas. Examples include: Supply Chain: Can enable organizations to achieve sustained value across the supply chain and manufacturing functions, by operating client’s supply chain end-to-end, and leveraging AI-enabled assets to deliver value in quality, cycle times, asset efficiency and overall cost optimization. Financial Services: Deliver leading operations and technology capabilities, specialized talent, and advanced technologies to streamline, automate and operate multiple functions, by managing assets across the spectrum of specialists and technology solutions to accelerate the organization’s transformation goals. Life Sciences and Healthcare: Manage, run, reimagine, and transform core healthcare processes such as clinical operations, patient/clinician engagement, supply chain and administrative cost management, using analytics and AI-driven operations for patients, members, and clinicians to have a differentiated experience. Sustainability: Manage, visualize, report and mitigate on sustainability initiatives, policies, and compliance, by leveraging data and generative AI to unlock valuable insights that propel sustainable logistics, reduce carbon emissions, and drive progress towards an organization’s sustainability and climate goals. According to Deloitte Consulting’s latest Global Shared Services and Outsourcing Survey, 67% of executives indicate a budget increase for Operate services. In addition, Deloitte’s recent thought leadership with Harvard Business Review showcases how bringing in outside experience for core functions is changing the shape of business. Key benefits include replacing traditional outsourced service projects that focus on simple task completion and cost reduction with outcome-oriented engagements that allow organizations to operate with greater agility. Deloitte is also infusing generative AI applications and capabilities across its organization to help its professionals become more efficient and productive. As part of this ongoing commitment, Deloitte is rolling out purpose-specific Large Language Models (LLMs) to support specialized teams across its business, building on Deloitte’s proprietary and deep knowledge of industries and domains, enriched with other data and insights. Additionally, Deloitte is increasing AI fluency, training more than 120,000 professionals as part of the next generation of AI talent via the Deloitte AI Academy™, as well as investing more than $2 billion in global technology learning and development initiatives through the Deloitte Technology Academy program, to boost skills in AI as well as other key industries and functional areas. ‘’This is an exciting step in our combined Deloitte and ServiceNow AI journey where we are continuing to bring together leading, unique industry assets and services that help address complex challenges that clients need to overcome, with a dedicated ServiceNow Assets & Solutions group (ASG) of professionals, unlocking more value from their investments with speed, scale and insight,’’ said Asish Ramchandran, Deloitte’s Chief Commercial Officer for the ServiceNow alliance. Deloitte and ServiceNow are building on an eleven-year alliance. Most recently, Deloitte launched a dedicated ServiceNow Assets & Solutions Group (ASG), a team built to harness the power of the ServiceNow platform to deliver industry-specific outcomes for customers. Additionally, Deloitte has been presented with several ServiceNow awards in 2023, including: Americas Service Provider Partner of the Year, Worldwide Manufacturing Industry Partner of the Year, Worldwide Built with ServiceNow Offering Partner of the Year, Worldwide Employee Workflow Partner of the Year, APJ Customer Workflow Partner of the Year, and EMEA Transformation Partner of the Year.

Read More

Spotlight

Oculeus

Oculeus

Oculeus is a leading provider of innovative OSS/BSS solutions for telecommunications service providers, network operators and other providers of voice and SMS services. Oculeus’ systems portfolio includes the company’s flagship Captura solution, a wholesale, routing, operations and billing system fo...

Events

Resources