Oculeus' AI-driven capabilities identify suspicious communications traffic within milliseconds, elaborates founder and CEO, Arnd Baranowski

Arnd Baranowski, CEO and Founder at Oculeus, takes us through innovative software solutions that Oculeus provides its clients in the telecommunications industry around the world. Read on to find out how Oculeus, as a strategic technology partner, helps mitigate risks in the telecommunications industry.



PBX hacking and toll fraud attacks involve cybercriminals injecting expensive telecommunications traffic into telephonic systems.

MEDIA 7: You have a profound professional experience of over 30 years. What was the inspiration behind founding Oculeus?
ARND BARANOWSKI:
Oculeus actually began as a consulting project for a telecommunications operator. We were originally contracted to develop an OSS/BSS software package for an interconnect wholesale operator in Central Europe. This project was a great success, and we then, began getting more business with other telecommunication operators in this region. Fast forward to nearly twenty years, and today we are a global company. We now offer a complete portfolio of technology solutions that help telecommunication operators better manage their service operations. We currently have over 120 customers around the world in a range of telecommunication verticals.


M7: Oculeus has been serving customers worldwide for almost two decades. How do you anticipate what your customers want? Would you like to share your preferred strategies to attain the best results?
AB:
We are very proud of the fact that most of our customers consider Oculeus as a strategic technology partner and not just another vendor. At the same time, we have been in this business for nearly twenty years, and that is a long time. We meet with our customers on an ongoing basis to hear their feedback, and we are constantly incorporating the latest technologies into our products to meet their current and upcoming requirements. For example, recently, we have increased our investments to add more automation into our solutions. This R&D effort has enabled our telecommunication customers to keep their voice business relevant and profitable.

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Leading by example and making good decisions – especially the difficult ones – are how a manager can become a successful business leader.



M7: Could you please tell us more about the innovative software solutions that Oculeus offers?
AB:
Our flagship product is a telecommunication interconnect wholesale management system that we call Captura. We originally developed Captura for voice services, and today it is also available for SMS services, where the A2P messaging business is enjoying massive growth. Captura is currently used by Tier 1, 2 and 3 telecommunication companies around the world. In addition, we have strategic plans to extend the solution to support retail voice and MVNO services. We also offer a product line for telecoms fraud protection. In addition to solutions for telecommunication companies to improve their fraud prevention practices, we also provide solutions for enterprises to directly protect their PBX and telephony systems against fraudulent traffic. Our solutions for telecoms fraud protection overcome the existing approaches and can stop traffic before any significant damage is caused. Both product lines include extensive automation tools and leverage AI technologies.


M7: What are the challenges that you face regarding handling and maintaining such highly developed AI technologies?
AB:
Our solution for telecoms fraud protection is designed to prevent PBX hacking and toll fraud. These are the two most common and damaging forms of telecoms fraud. PBX hacking and toll fraud attacks involve cybercriminals injecting expensive telecommunications traffic into telephonic systems. Executing such an attack compromises the security credentials of a PBX system, which is not much of a challenge for experienced cyber criminals using the latest technologies. We apply AI to learn about an enterprise's regular communications traffic and patterns  and to monitor exceptions of a baseline of network activities continually. With AI-driven capabilities, suspicious communications traffic can be identified, investigated, and blocked within milliseconds before any significant financial damage is caused to the enterprise.

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We meet with our customers on an ongoing basis to hear their feedback, and we are constantly incorporating the latest technologies into our products to meet their current and upcoming requirements.



M7: What marketing channels do you use, and which ones do you see as the most promising given your target customers?
AB:
We have always taken a practical approach to our marketing activities. We have a corporate website. We keep it informative and factual. In general, we avoid overloading our customers and partners with unnecessary marketing content. We have also begun using LinkedIn. We are using our Oculeus company page on LinkedIn as a platform to broadcast our news and achievements. Lately, we have been participating in in-person telecommunication industry events. As an example, I recently gave a presentation on modernizing the efforts for protecting against telecoms fraud at a telco conference in London.


M7: Oculeus also means sharp-sighted or ‘visionary’. How crucial is this virtue for a successful business leader, and what message would you like to give people who aspire to be one?
AB:
Yes, this is correct. The name Oculeus is derived from Latin, and the word does indeed mean sharp-sighted. It is an attribute that we have applied in all areas of our company. From product management to customer and partner engagements to how we manage our business affairs, Oculeus endeavors to be visionary and forward-thinking. A company and its business leaders have no need to make a lot of noise or movement to be considered visionary. Leading by example and making good decisions – especially the difficult ones – are how a manager can become a successful business leader.

ABOUT OCULEUS

Oculeus is a leading provider of innovative OSS/BSS solutions for telecommunications service providers, network operators and other providers of voice and SMS services. Oculeus’ systems portfolio includes the company’s flagship Captura solution, a wholesale, routing, operations and billing system for managing a service provider’s interconnect business for voice and SMS. Oculeus also offers complete systems for fraud protection, network quality monitoring and dispute management, which can be deployed individually or as bundled solutions. Oculeus has been serving customers since 2004 as a technology partner and strategic vendor. Oculeus is a German GmbH company with offices in Germany and the United States. For more information, please visit www.oculeus.com.

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In parallel, admins maintain ultimate control over the quality of responses with the ability to monitor, edit, and fine-tune answers provided by the AI Chatbot enabled by a Monitor and Fine-Tune feature. AI Author enables the provision of consistently professional service by rephrasing replies, elaborating on answers, and breaking down information into simple steps with responses that are comprehensible and accessible for employees. This also exempts admins from the need to grapple with wording and grammar. Embedded into the channels that employees already use, SysAid Copilot facilitates quick adoption within the organization. For example, employees get service in a single click from the AI Chatbot (one-click ticket creation) or automatically via the AI Emailbot, delivering an immediate response even before an admin sees the ticket. Increasing productivity SysAid Copilot leverages cutting-edge generative AI technology, elevating admins to play a strategic role in the organization and improving IT productivity by over 20%. "The release of SysAid Copilot is a momentous milestone in our quest to lead organizations on a transformative journey toward AI-driven organizational processes and excellence," said Avi Kedmi, SysAid CEO. "Tapping into specialized data accumulated from thousands of customers and millions of users, SysAid Copilot enables employees to enjoy a fully conversational experience, freeing up admins to focus on more strategic work and become the catalyst for organizational productivity. SysAid Copilot orchestrates service management across the organization, embodying our commitment to infusing intelligence and ease into the workday, reshaping the landscape of service management. And this is only the beginning, as our dynamic roadmap promises a steady stream of groundbreaking features and capabilities ahead, ensuring the success of our customers." The General Availability of SysAid Copilot follows a 5-month design partner and beta program in which a diverse and engaged group of active customers played a pivotal role in refining and enhancing the product. The dedication and enthusiasm of the beta partners have been instrumental in shaping the product and ensuring that it is finely tuned to address the unique needs of SysAid's customer community, not only meeting but exceeding their expectations. Enhancing CSAT scores and slashing MTTR SysAid Copilot includes AI Intelligent Categorization automatically categorizing tickets submitted via the AI Chatbot for End Users and routes to the right people while making suggestions for more appropriate categories for tickets that come in through other channels, reducing human error in ticket categorizations by ~40%. In parallel, AI Case Summarization provides admins with a real-time summarization of the ticket content and employee sentiment (AI Emotion) so admins can understand the context, history, and end-user sentiment at a glance. "SysAid Copilot has helped our organization a great deal in providing support quicker. Since our department is oftentimes understaffed, wait times are higher than normal, and with SysAid Copilot we've witnessed those wait times plummeting," said Nathan Gleed, IT at the City of St George. "One of the most amazing aspects of this new technology is its continual learning, consistently improving performance and generating more accurate and sophisticated output." About SysAid SysAid is on a mission to liberate organizations by putting AI to work for them and their people. We orchestrate service management across organizations with generative AI that taps into specialized data accumulated from thousands of customers and millions of users. With zero setup requirements, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues. With intelligence and ease infused into the workday, productivity thrives so that employees can focus on what they're meant to do, and organizations are free to fulfill their purpose. With over 5,000 customers, SysAid partners with organizations ranging from small businesses to Fortune 500 enterprises across 140 countries. For more information, please visit www.sysaid.com

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Oculeus

Oculeus

Oculeus is a leading provider of innovative OSS/BSS solutions for telecommunications service providers, network operators and other providers of voice and SMS services. Oculeus’ systems portfolio includes the company’s flagship Captura solution, a wholesale, routing, operations and billing system fo...

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