AI TECH,GENERAL AI,AI APPLICATIONS
Cognigy | January 18, 2023
On January 17, 2023, Cognigy, a leading Conversational AI automation provider, announced that its Cognigy.AI platform would be improved with Generative AI, or Large Language Models (LLMs) such as OpenAI's GPT-3, to supplement Conversational AI deployments. The adoption of Generative AI will contribute to further transforming enterprise customer service and contact centers through the creation of improved conversational experiences and increasing efficiency.
The prevalence of Generative AI solutions has escalated in recent months. ChatGPT, which was developed by OpenAI atop GPT-3 and made available for public testing on November 30, 2022, surpassed one million users within a week of its release.
“According to MarketsandMarkets, the global conversational AI market size is expected to grow at a CAGR of 21.8% during the forecast period, 2021-2026.”
As an AI business at the forefront of developing contact center solutions, Cognigy is already advancing the practical deployment of Generative AI. Conversational AI solutions driven by generative AI now enable bot authors to construct superior bots in a fraction of the time. Cognigy focuses on using Generative AI to assist bot developers and improve conversations.
Cognigy has identified three major areas wherein Generative AI has a significant impact when combined with Conversational AI:
Improving the user experience with advanced AI-powered discussions tailored to the individual's circumstances and preferences.
Improving agent performance by exploiting language model capabilities in natural language understanding and generation.
Increasing efficiency and cost savings by streamlining the creation and deployment of enterprise-level conversational bots.
With a range of products including Conversational IVR, Smart Self-Support, and Agent + Assist, the Cognigy.AI platform offers next-generation customer service. Cognigy.AI enables organizations to create personalized service experiences at scale, 24/7, both on voice and chat.
Founded in 2016, Cognigy is an enterprise software provider for Conversational AI automation that enables enterprise contact centers to exceed customer expectations, enhance agent satisfaction, and swiftly adapt to market changes. Since its inception, it has continued to be one of Europe's fastest-growing technology firms. Its platform, Cognigy.AI, automates customer and employee communications. Available in both on-premises and SaaS contexts, Cognigy.AI enables organizations to have natural language interactions with their users on any channel and in any language, including webchat, SMS, phone, and mobile apps. Over 500 organizations globally rely on Cognigy and its extensive network of partners to offer customer and staff service that all appreciate. Its global clientele consists of Bosch, Toyota, Mercedes-Benz, BioNTech, Fidelity Life, and Lufthansa Group, among others.
AI APPLICATIONS,SOFTWARE,FUTURE TECH
Emplifi | January 23, 2023
Emplifi, a renowned unified customer experience (CX) platform, recently announced the launch of Emplifi™ AI Composer, a tool that generates ready-to-publish social media copy to help brands improve social media efficiency. The new capability is incorporated into the Emplifi Social Marketing Cloud and reinforces the OpenAI GPT-3 architecture.
Modern customers are digital and social-first, engaging with brands in manner they desire, not necessarily through the channels preferred by the firm. In a competitive and congested marketplace, brands must not only keep up but also stand out.
Maintaining an omnichannel approach can be resource intensive, especially in times of fluctuating economic stability. Emplifi™ AI Composer is a cost-effective solution for enterprises seeking operational efficiency across teams and budgets, saving on the resources associated with traditional content creation methods.
Emplifi’s Chief Technology Officer Todd McCaslin commented, “Emplifi is leveraging AI technology to make it easier for marketers to curate relevant and engaging social media content tailored for their audiences.” He added, “OpenAI GPT-3 APIs have improved software performance and accuracy with iterative query and learning capabilities that streamline tasks and deliver insights to help professionals work more intelligently.”
(Source – Business Wire)
The solution prompts social media teams to enter their message instructions and select different customizations such as tone, emoticons, questions or hashtags. It then modifies and improves this content before generating the desired ready-to-publish social media copy with the OpenAI GPT-3 framework. In addition, campaign analytics and insights can also be utilized to assist in better decision-making and guide and improve social media strategy.
Headquartered in New York, Emplifi is a leading unified CX platform, bringing together marketing, care, and commerce to assist organizations in closing the customer experience gap. With a global presence and over 20 years of industry expertise, it has helped over 7,000 brands, such as Samsung, Delta Air Lines, and Ford Motor Company, provide exceptional customer experiences at every touchpoint on their customer journey. Emplifi gives organizations the knowledge they need to empathize with customers and amp up the right experiences. Additionally, its unified CX platform enables organizations to keep up with rapidly changing customer expectations.
GENERAL AI,AI APPLICATIONS,FUTURE TECH
Kore.ai | January 24, 2023
On January 23, 2023, Kore.ai, the leading conversational AI platform and solutions firm, announced the release of its Experience Optimization (XO) Platform Version 10.0. The upgrade makes integrating with global enterprise systems easier and more open, thereby allowing enterprises and individuals to employ intelligent virtual assistants with little to no training. In addition, it can be continually scaled and optimized for high performance.
The ability to support large language models (LLMs) like OpenAI's GPT-3 and other generative AI technologies is one of the primary features Kore.ai has added in this edition, greatly simplifying the design, management and development of virtual assistants.
The cutting-edge zero-shot and few-shot models take advantage of LLMs and generative AI and eliminate the initial training data requirement. These technologies reduce the efforts required to efficiently produce intelligent and intuitive virtual assistants by assisting in design conversations, creating training data and test data, and rewriting responses with emotion. Kore.ai is at the leading edge of this technology in this exciting new era for virtual assistants.
Additionally, the 10.0 version of the platform offers over 100 pre-built integrations with enterprise applications, as well as a new dashboard for conversation insights that can proactively uncover new opportunities for automation and flag training discrepancies. The addition of an enhanced feedback module tied to conversation interactions enables businesses to correlate insights with discussions better. Such capabilities facilitate the automation of procedures and the improvement of client interaction for large organizations.
Kore.ai provides a variety of AI-first industry solutions, such as HealthAssist, BankAssist, and the recently released RetailAssist, as well as function-specific assistants such as HR Assist and IT Assist, and contact center-focused AgentAssist and SmartAssist, all of which are built on its XO platform and inherit the enhanced features developed for this release.
Kore.ai is one of the first conversational AI companies to leverage LLMs for specialized knowledge AI use cases. The V10.0 release will help more than 350 Fortune 2,000 organizations and an expanding ecosystem of developers eager to create virtual assistants on the XO platform.
Founded in 2014, Kore.ai is a leading conversational AI-first platform and solutions provider, assisting organizations in automating business interactions in order to provide exceptional experiences for their customers, employees, and contact center agents. It provides an end-to-end, AI-powered "no-code" platform that serves as a secure foundation for enterprises to design, build, test, host and deploy AI-rich virtual assistants, process assistants and conversational digital apps across more than 30 different digital and voice channels. Over 350 Fortune 2000 organizations rely on Kore.ai's experience optimization (XO) platform and technology to automate their business interactions for over 100 million users worldwide, delivering extraordinary results.