AI TECH, SOFTWARE, FUTURE TECH
Prnewswire | March 28, 2023
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has launched the Vonage AI Acceleration Suite, a portfolio of AI-capable, low-code/no-code programmable components that speed and simplify the development of applications that deliver smarter solutions to drive business productivity and better experiences and engagements. Integrating Vonage Communications APIs for voice, video, SMS and messaging, the AI Acceleration Suite allows businesses and developers to rapidly deploy rich, omnichannel customer journeys that use the power of AI and customer data to incorporate intelligence and automation into their customer experience applications.
The need for new, intelligent applications is accelerating as organizations look to enhance digital engagement for every stakeholder (customer, agent, and employee) to address each unique use case. This, coupled with an overwhelming demand for developers in an increasingly competitive landscape, has resulted in the rise of a new community of non-developers or "citizen developers," who are looking to create applications easily and quickly - or turbo charge existing applications with real-time communications and seamless digital experiences.
"To meet evolving customer needs - and demand - for better ways to connect across channels of choice, enterprises today are looking for solutions that speed and simplify the development of intelligent, AI-powered customer experience applications," said Savinay Berry, EVP, Product & Engineering for Vonage. "Vonage AI Acceleration Suite enables businesses to create better outcomes and enhance productivity with AI processing and programmable solutions that are essential for developers and non-developers alike to meet this growing demand for simpler and faster methods of application development to create a better overall customer journey."
The Vonage AI Acceleration Suite includes:
AI Studio: Originally launched in September 2022, the award-winning AI Studio is a low-code/no-code solution that enables smart customer conversations in multiple languages, incorporating natural-language understanding (NLU) and machine learning (ML) capabilities using AI. Recent updates to AI Studio have expanded the scale of conversation building, with the ability to integrate with any web chat UI and to send and receive media images, video, files and more. Additional updates include a native Salesforce integration providing management of Salesforce records, while facilitating a 360-degree view of customers' history and preferences, an Audience API & UI where AI Studio integrates with additional CRM platforms in a frictionless manner, as well as live agent routing.
Proactive Connect: Announced in March 2023, Vonage Proactive Connect enables two-way, one-to-one, personalized omnichannel conversations at scale. With a low-code dashboard interface, this highly-scalable API for bulk two-way communications across SMS, MMS, social messaging and voice channels, enables personalized customer engagement supported by auto-responses, or connected through AI Studio conversation flows, or connection to live contact center agents, creating better engagement for enhanced customer journeys.
Meetings API: Also announced in March 2023, Vonage Meetings API delivers global, customizable video conferencing capabilities - including screen share, whiteboarding, chat, reactions, recording and more - in a low-code/no-code solution - enhancing interactions by integrating visual engagement directly into the user experience and workflows without the need for developer expertise.
"Consumers today are looking for seamless, simple and sensational communications experiences within their preferred applications and channels, but creating these from the ground up is costly, time-consuming and challenging – especially for businesses that don't have large teams of developers and AI experts to rely on," said Jim Lundy, Founder and CEO, Aragon Research. "With the capabilities enabled by the AI Acceleration Suite of products across omnichannel messaging, video conferencing, and more, Vonage is up for the challenge."
Lead management software company Interaktiv had a rapidly growing call center that required the use of bots and AI-powered virtual assistants to enable agents to make calls, and send personalized email and text messages across their social messaging application in real time. With the Vonage AI Acceleration Suite, Interaktiv leveraged the low-code/no-code components needed to provide a user-friendly interface through which anyone on their team can create useful apps and bots to help drive customer engagement.
"At Interaktiv, low-code/no-code solutions like Vonage AI Studio has enabled us to create bots to manage interactions with our customers on social messaging platforms, using a simple visual development approach instead of more complex route that can require thousands of lines of code," said Ernesto Orozco, CEO at Interaktiv. "With Vonage AI Acceleration Suite, onboarding of AI Studio was simple - my team did not need a lot of training time and could follow the documentation available online to experiment and scale up the conversation flow design, decreasing time to market and reducing costs."
Vonage AI Acceleration Suite solutions can be used together, or flexibly in different combinations, or individually according to application need. In addition, developers extend use cases and build specialized applications on top of AI Acceleration Suite solutions with open access to Vonage communications APIs for voice, video, SMS and messaging.
Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them "AS IS," without warranty of any kind.
Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems. The Vonage conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction. Vonage's fully programmable unified communications, contact center and conversational commerce applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely - providing the flexibility required to create meaningful engagements.
AI APPLICATIONS, SOFTWARE, FUTURE TECH
Businesswire | March 31, 2023
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of a self-service version of its industry-leading social media management solution Sprinklr Social. Social media teams can now access Sprinklr Social on a self-service basis by subscribing to its ‘Advanced’ Plan.” This out-of-the-box version of Sprinklr Social includes publishing, engagement, and reporting tools integrated with OpenAI’s generative AI models to help enterprise social media teams create better content, more quickly, with fewer resources.
"OpenAI has shown the potential for generative AI to change how brands operate," said Sprinklr Chief Technology Officer, Pavitar Singh. "Combining the power of OpenAI technologies with the focus of Sprinklr AI, we aim to change how enterprises interact with their customers. We are announcing the first integration with Sprinklr Social today. We will have much more to come across every product suite as we tap the power of generative AI across the industry's only Unified-CXM platform."
The Sprinklr Social Advanced Plan is pre-built with OpenAI GPT integrations enabling customers to leverage generative AI capabilities for content publishing, engagement, and reporting:
Content Publishing: Brainstorm content ideas and get creative, channel-specific copy for posts instantly; adjust tone, length, grammar and much more.
Engagement: Reword and simplify responses, modify length and tone, translate to multiple languages, and maintain quality with AI-enabled grammar check.
Reporting: Auto tag inbound messages to identify emerging themes and get performance insights in real-time.
Sprinklr Social (Formerly Sprinklr Social Engagement & Sales) has long served many of the world’s most iconic brands. However, smaller enterprise social media teams have expressed the need for out-of-the-box solutions that are quick to deploy and easy to use.
Sprinklr Social’s Advanced Plan integrated with OpenAI generative AI addresses these needs. This out-of-the-box version of Sprinklr Social is simpler, smarter, and better than competing enterprise tools. Product highlights include:
Quick and easy onboarding: Sprinklr Social’s Advanced Plan is completely out-of-the-box. Users can complete setup within minutes and go live instantly.
Social media management at scale on major channels: In-depth capabilities around listening, publishing, engagement, governance, and reporting across six social channels (Facebook, Instagram, TikTok, LinkedIn, Twitter, YouTube).
User-friendly interface: Social media teams can take advantage of Sprinklr’s simplest UI yet, designed for complete personalization and simple, intuitive navigation.
In-depth Listening: Sprinklr Social’s Advanced Plan leverages AI-powered social listening to transform unstructured data into actionable insights and give enterprises a more complete view of the customer, market, and competitors.
OpenAI GPT-enabled AI: Leverage OpenAI’s GPT capabilities to improve efficiency across publishing, engagement, and reporting - generate content faster, configure message workflows, and automate reporting to allow even smaller teams to manage social media at scale.
Scalability: Easily migrate to Sprinklr Social’s Enterprise Plan when scaling social media efforts across channel coverage, governance, reporting and analytics.
Affordability: At just $299 per user per month, Sprinklr Social’s Advanced Plan is an affordable solution for businesses looking to manage their social media presence, making it accessible to a broader range of businesses. The product also offers a 90-day Free Trial for teams to explore, learn and adopt the tool.
“2023 is the year that the enterprise finally puts AI to work at scale,” continued Singh. “For more than a decade Sprinklr has helped many of the most iconic brands process oceans of unstructured customer experience data from 30+ digital channels and millions of data sources to identify and understand trends, drive better-informed business decisions, and make their own customers happier. With an out-of-the-box, self-service option, we can bring the most powerful social media platform on the market to enterprise social teams of any size. Our new integration with OpenAI and ChatGPT brings our Sprinklr Social customers the power of generative AI to create better content more quickly, improve engagement, and drive better business results.”
“Generative AI has become table stakes as quickly as any technology in recent memory,” said Shep Hyken, customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. “However, differentiation is not through integration alone. Sprinklr is well positioned to help enterprises apply this technology effectively because they have built an architecture from the ground up to unify, centralize, and ensure the quality of all CX data on one platform. The quality of Sprinklr AI and data combined with generative AI is game changing.”
The self-service and enterprise versions of Sprinklr Social are powered by the same code base, which means that:
Teams can seamlessly opt for the enterprise offering as their requirements grow.
With the same code base, teams can experience easy portability and data migration.
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
GENERAL AI, SOFTWARE, FUTURE TECH
Prnewswire | March 30, 2023
Unqork, the leading Codeless as a Service platform, today announced its partnership with Rhino.ai, to launch its new Migration Factory solution. Rhino.ai's patented AI-driven software streamlines software migration by automatically extracting and converting workflows, schemas, data, APIs, and roles from legacy environments and platforms, seamlessly integrating them into modern PaaS platforms. With the new Migration Factory, customers will be able to easily migrate their low-code and legacy applications to Unqork's Codeless as a Service platform, allowing them to continue using their existing applications with the benefits of codeless.
Unqork's Codeless as a Service platform allows enterprises to build and run applications up to ten times faster by replacing subjective language – legacy code – with objective data. As a result, Unqork is the first data-defined software that relieves enterprises from technology legacy, providing unrivaled upgradability and security for technology, and speed and flexibility for business. With Unqork's Codeless as a Service, enterprises deploy complex, mission-critical applications that reduce the time and cost of legacy maintenance, reducing development costs and increasing developer productivity.
Migrating from legacy technology at scale is a resource intensive endeavor. As a solution, the Migration Factory offering from Rhino.ai enables clients to accelerate these migrations, while diverting resources to impactful modernization programs and new product builds. The Migration Factory will enable enterprises to quickly and easily migrate their legacy applications – whether they are built with low-code platforms or traditional coding languages – so enterprises can move their technology stack to a more modern, future-proof application architecture with the added benefits of Unqork's codeless platform.
This is the first time ever that organizations will be able to migrate their enterprise applications to a codeless architecture.
"As a former CIO, I experienced firsthand the many challenges leaders face today to maintain legacy code, with 80% of my budget spent just to maintain languages that were on their way to extinction," said Gary Hoberman, Founder and CEO, Unqork. "We're thrilled to partner with Rhino.ai as we take steps closer to a future that is free from legacy for applications that are future-proof and compatible with any technology so customers can spend time creating innovative projects and advancing their business."
"At Rhino.ai, we are dedicated to partnering with game-changing innovators that are pushing the boundaries of what you can do with technology," said Adam Branch, CEO, Rhino.ai. "Unqork is a major pioneer of no-code technology and we could not be more excited to partner with them as they build towards a future without the many hurdles of low-code and legacy software."
Unqork is the leading Codeless as a Service platform that helps leading organizations build, deploy and manage complex software without having to think about code. Unqork created the codeless architecture standard – the future of software development that frees the world's largest enterprises from the pitfalls of legacy code and allows them to focus on innovation to drive business and maintain a competitive edge. More than one third of Unqork's corporate customers are in the Fortune 500, with a customer roster that includes Goldman Sachs, Marsh, Maimonides Medical Center and the U.S. Department of Health and Human Services.