What Is the Dark Web and Why Should You Care?

If you hang out online long enough—particularly in cybersecurity circles—you will eventually hear the term “dark web”. The term is becoming more and more pervasive as sort of a catch-all “bogeyman” for everything shady or malicious online, so it may not even seem like a real thing, but it is. So, what exactly is the dark web and why does it matter to you? Layers of the Web:Let’s start with what the dark web is. I will use an analogy to explain.

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SupplyOn is the shared supply chain collaboration platform that connects you with your global business partners and ensures the long-term success of your supply chain. This dynamic company network connecting more than 65,000 businesses worldwide enables companies to quickly adapt to market changes and supply chain dynamics.

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Best Advanced Application Development Tools in 2024

Article | March 19, 2024

Learn the secrets of advanced application development tools usage with this toolkit. Get to know more on top tools, expert insights, and future trends to elevate software engineering skills. Contents 1. Introduction to Advanced Application Development 2. Planning and Design 3. Top 10 Tools for Advanced Application Development 3.1. Netcall Liberty Create 3.2. AgilePoint NX 3.3. Ionic 3.4. Rocket Uniface 3.5. 4D 3.6. Knack 3.7. Qt 3.8. Kony Quantum 3.9. Betty Blocks 3.10. Alpha Anywhere 4. Final Thoughts 1. Introduction to Advanced Application Development Advanced application development explores the complexities of crafting high-performance and sophisticated software solutions that surpass basic standards. It goes beyond simple programming, diving into complex concepts, architectures, and technologies essential for designing robust, scalable applications tailored to modern demands. Advanced developers leverage languages like Java, C, Python, or JavaScript, along with frameworks like Angular or Spring Boot, to streamline development. They grasp architectural patterns such as MVC or microservices for organizing code effectively. The proficiency in database management, security protocols, and performance optimization is crucial. Additionally, understanding deployment pipelines and DevOps principles ensure smooth operations. 2. Planning and Design Effective planning and meticulous design are the foundations of successful software development projects. These initial stages ensure that all aspects of the project are well-structured and aligned with business objectives, setting the stage for streamlined execution. Below are the importance, primary requirements, architecture and interface and experience for users in planning and designing phase. • Importance of Proper Planning Proper planning is the cornerstone of any successful application development project. It ensures that the project goals are clearly defined, risks are identified and mitigated, and resources are effectively allocated. Without meticulous planning, projects are prone to delays, budget overruns, and scope creep. In advanced application development, where complexity and innovation are often at their peak, robust planning is crucial to align technical capabilities with business objectives. • Requirements Gathering and Analysis Requirements gathering and analysis involve systematically capturing the needs and expectations of stakeholders. This phase is essential for translating business goals into functional and technical specifications. Techniques such as interviews, surveys, and workshops are employed to gather comprehensive requirements. Once collected, these requirements are analyzed to ensure they are feasible, testable, and aligned with the overall project vision. This process helps in constructing a solid foundation for the subsequent design and development stages, minimizing the risk of rework and project delays. • System Design and Architecture System design and architecture lay the blueprint for the entire application. This stage involves defining the structure, components, modules, interfaces, and data flow within the system. A well-thought-out architecture ensures scalability, maintainability, and performance efficiency. It encompasses choosing the appropriate design patterns, architectural styles (such as microservices or monolithic architecture), and technologies that best suit the application's requirements. In advanced application development, this phase is critical as it determines the long-term success and adaptability of the system to future changes and enhancements. • User Experience and User Interface Design User Experience (UX) and User Interface (UI) design focus on the end-user's interaction with the application. UX design involves understanding the users' needs, behaviors, and pain points to create an intuitive and satisfying user journey. This includes conducting user research, creating user personas, and developing wireframes and prototypes. UI design, on the other hand, deals with the visual aspects of the application, such as layout, color schemes, typography, and interactive elements. A seamless UI with proper API management enhances user engagement and satisfaction, which is vital for the success of any advanced application. Integrating UX and UI design early in the development process ensures that the final product is not only functional but also user-friendly and visually appealing. 3. Top 10 Tools for Advanced Application Development Below is the list of advanced application development tools to be used for a streamlines coding experience for software engineers and developers. This list includes the best technologies for application development and the features they bring along. 3.1. Netcall Liberty Create Being among the top 10 tools for advanced application development, Netcall Liberty Create revolutionizes enterprise application development with its low-code platform that simplifies the creation of customized, scalable applications. This powerful tool accelerates digital transformation, enhances operational agility, and fosters collaboration between business and IT teams. Key Features: • Simplifies the app development process, making it accessible to business users and developers • It easily integrates with existing IT infrastructure to unify operations and enhance data accessibility • Automates complex business processes to increase efficiency and reduce manual work • Enables teams to collaborate effectively, ensuring consistent and up-to-date workflows • Offers flexibility to create tailored solutions that meet specific business needs • Manages large datasets and complex data structures effortlessly, supporting informed decision-making 3.2. AgilePoint NX AgilePoint's low-code automation platform swiftly adapts and enhances enterprises' business processes, ensuring they remain agile in a rapidly changing business environment. The platform blends advanced AI capabilities, event-driven architecture, and extensive integration options to streamline operations and drive efficient digital transformation. The main characteristics comprise: • Promptly develop and deploy applications with minimal coding, empowering citizen developers. • Utilize AI to adapt business processes in real-time to changing conditions dynamically. • Automate routine tasks to free up employees’ time for more complex and valuable activities. • Seamlessly connect with various systems and cloud services to enhance functionality. • Improve application scalability and responsiveness while ensuring timely data access for better decision-making. • Support goal-oriented business processes with capabilities for real-time decision-making and event processing. • Maintain high standards of data security and compliance with built-in governance tools. • Benefit from dedicated advisory services, training, and support to maximize platform utility and ROI. 3.3. Ionic Ionic, one among the advanced application development tool offers a robust mobile SDK for creating high-quality cross-platform mobile apps from a single code base, supporting popular frameworks like React, Vue, and Angular. Designed for efficiency and speed, it enables developers to build performant applications with customizable UI components for an optimal user experience across all devices. Its core advantages include: • Utilizes hardware-accelerated transitions and touch-optimized gestures to ensure smooth and responsive app experiences • Enables building of beautiful UIs across all major mobile platforms from a unified codebase. • Offers built-in support for major JavaScript frameworks and can be used without any framework for greater flexibility • Supports both light and dark modes, allowing users to select their preferred theme for comfort and accessibility • Includes a powerful CLI and enhanced editor tooling like the Ionic VS Code Extension for streamlined development workflows • Accelerates the development process by enabling real-time updates directly on the device. • Connects effortlessly with native functionalities and a wide range of plugins for comprehensive access to device capabilities 3.4. Rocket Uniface Rocket Software has expanded its modernization capabilities by acquiring OpenText's AMC business, which includes advanced solutions like COBOL, Enterprise Suite, Host Connectivity, ADLM, and CORBA. This strategic move bolsters Rocket Software's leadership in providing cutting-edge modernization for systems ranging from mainframes to the cloud. The primary indicators are: • Enhances performance by automating workloads across hybrid infrastructures, mitigating security risks, and optimizing storage • Data Management transforms interaction with data through improved access, usage, and security, simplifying compliance and enhancing insights • Supports the creation of next-generation experiences, enabling quick deployment and engagement across various environments with minimal disruption • Trusted by 43 Fortune 50 companies, reflecting its strong reputation in the industry 3.5. 4D 4D, an advanced application development tool, provides a comprehensive suite of tools designed for rapidly developing and deploying custom business applications. From personal projects to enterprise solutions, 4D supports various development needs with its versatile packages, including 4D Developer Standard, 4D Developer Professional, and 4D Team Developer Professional, ensuring scalability and collaborative development capabilities. Some of its key elements include: This is ideal for creating personal applications or small client/server setups, offering interpreted mode operations • Enables the design of professional single-user and client/server applications, including web and mobile apps, with compiled application capabilities for better performance and code protection • Tailored for development teams to work simultaneously on the same project, with advanced testing capabilities and support for extensive team collaborations • Available under various subscription plans aligned with partnership levels (Bronze, Silver, Gold) or as one-time purchases • Includes powerful text and spreadsheet engines, 4D Write Pro and 4D View Pro, and extends mobile capabilities with 4D for Mobile • This deployment employs a 4D Server for efficient client/server management across platforms, automated administrative tasks, and integration with enterprise databases and web services 3.6. Knack Knack is a no-code application development platform that empowers users to design and deploy custom business applications quickly. It enables the creation of stunning user interfaces using a drag-and-drop visual designer, allowing customization without the need for extensive coding skills or hiring developers. The core components are: • Quickly design and customize user interfaces with various prebuilt components, such as charts, graphs, pivot tables, and multimedia elements, tailored to specific needs • Seamlessly integrate Knack applications into existing websites or blogs, ensuring they match the design and feel of online presence • Enhance application designs further with CSS or JavaScript, allowing for detailed personalization and branding • Knack provides extensive tools to support various business functions, from data management and workflow automation to e-commerce and user access control • This product is ideal for various sectors catering to specific industry needs, including construction, education, government, and healthcare 3.7. Qt Qt Creator, a tool for app development, is an AI-enabled cross-platform integrated development environment that enhances developer productivity. It supports various programming languages and integrates with coding assistants like GitHub Copilot, making it ideal for developing applications across desktop, mobile, and embedded systems. The major advantages provided by the tool are: • Offers sophisticated features like code completion, syntax highlighting, and in-editor documentation for languages including C++, QML, JavaScript, and Python • Compatible with Git, Subversion, Perforce, and Mercurial, allowing seamless version management • Supports importing existing projects or starting new ones with comprehensive build system integration • Enables building and running applications on various platforms with easy target-switching • Facilitates testing and debugging in conditions that mimic target devices closely • Converts source code to native machine code to enhance performance and protect intellectual property • Enhances coding efficiency by auto-completing code, generating documentation, and creating tests, with support for permissive license filtering • Includes performance analyzers, profiling tools, built-in testing, and debugging support, along with tools for building and compiling across different platforms • Supports multiple languages and regional settings to create globally adaptable applications 3.8. Kony Quantum Kony Quantum, now a part of Temenos Quantum, offers a comprehensive, scalable software-as-a-service platform enabling banks to rapidly and sustainably expand their capabilities. By leveraging Temenos SaaS, financial institutions can access various banking functionalities designed to enhance customer experiences and drive growth through digital transformation. Its notable features are as follows: • Offers the most extensive set of proven banking functions available in the market, enabling banks to tailor unique customer experiences • Includes end-to-end capabilities for various banking sectors such as retail, business, corporate, and wealth management • Utilizes advanced cloud technologies for enhanced scalability and performance • Provides an extensive network of solutions and a developer community to support banks in enhancing their service offerings • Offers ongoing upgrades and enhancements, ensuring that banks can continually refine and expand their customer offerings 3.9. Betty Blocks Betty Blocks, one of the app development tools for developers, combines low-code and no-code functionalities into a singular platform, streamlining the development of internal tools and customer-facing applications without the need for deep programming knowledge. This enables rapid application deployment, facilitating business growth and operational efficiency. The main characteristics of Betty Blocks include: • Design user interfaces using a drag-and-drop builder that simplifies the creation of visually appealing and functional applications • Connect to any existing data set or create new ones to support varied business processes and workflows • Implement action steps in workflows to enhance app interactivity and user engagement • Utilize built-in AI functionalities to speed up development and introduce advanced features • Ensure robust security with ISO-certified protocols safeguarding all operations and data • Promote cross-department collaboration through visual data modeling tools • Achieve high scalability and adaptability in app development to meet evolving business needs 3.10. Alpha Anywhere Alpha Anywhere, a platform for application development, is a robust low-code mobile app development platform designed to accelerate the creation and deployment of web and mobile applications. The platform is uniquely divided into ‘no-code’ and ‘low-code’ environments, enabling both business users and developers to quickly build applications that meet complex business needs and integrate with existing systems. Below are the special features of this tool: • Provides both no-code and low-code environments, allowing development from simple form-based apps to complex business applications • Develop applications that are compatible across iOS and Android devices, ensuring a broad reach • Integrates real-time capabilities into mobile apps, enhancing the user experience and functionality • Includes additional security protocols to safeguard corporate data throughout the app development and deployment processes • Significantly reduces development time compared to traditional coding methods, facilitated by a drag-and-drop interface • Easily integrates with existing systems of record and workflows to enhance app functionality and data coherence 4. Final Thoughts Mastering advanced application development requires a deep understanding of both theoretical principles and practical tools. By integrating comprehensive planning, systematic design, and utilizing the top tools in the industry, developers can create applications that are not only functional but also innovative and user-friendly. This toolkit provides a structured pathway to achieving excellence in application development, ensuring that developers are well-equipped to meet and exceed industry standards. The future of these advanced application development tools lies in embracing emerging technologies such as artificial intelligence, machine learning, and blockchain. As application development tools evolve in 2024, they will present new opportunities for innovation, enhancing functionalities such as AI integration, real-time data processing, and advanced security protocols. Developers must stay updated with advancements in the top and trending tools to continuously upgrade their skills and utilize these enhancements. This proactive approach will enable software developers to leverage cutting-edge features such as low-code development platforms, automated testing frameworks, and enhanced cloud-native capabilities, ensuring they maintain a competitive edge and maximize the potential of these advanced tools.

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Software, Low-Code App Development

API Management Essentials for Optimized UX in 2024

Article | June 7, 2024

Master API management key essentials and top strategies for digital success of businesses. Know more about their top providers and learn the way they help enhance performance and drive innovation. Contents 1. What are API Management Essentials? 1.1. How Do API Management Assist in Improving UX? 2. Top Strategies to Execute API Integrations 3. Best Providers of API Management 3.1. Tyk 3.2. Gravitee 3.3. Ambassador 3.4. Lobster 3.5. Integrate.io 3.6. Fiorano 3.7. Astera 3.8. Adaptigent 3.9. Sensedia 3.10. Sauce Labs 4. Wrap Up 1. What are API Management Essentials? API management is a critical framework that allows organizations to control the end-to-end process of designing, deploying, and maintaining APIs. They are used for the integration of new applications with existing software systems. It encompasses tools and services that ensure secure, scalable, and efficient API operations, essential for supporting seamless interactions between applications and services. Through components such as API gateways, security protocols, and analytics systems, API management optimizes data flow, enforces policy compliance, and enhances service reliability, directly impacting business agility and growth. This exploration delves into these key elements to illustrate their role in creating robust digital ecosystems. For example, a company can call APIs to integrate into its workflow from other companies that have their applications ready. In short, it helps build custom solutions by integrating multiple applications. API management involves a range of practices and tools that help organizations oversee the APIs they create and expose. A central component is the API gateway, which serves as a unified entry point for all API requests, helping to manage traffic and enforce policies like authentication and rate limiting. Essential to this process is robust documentation and a developer portal that provides necessary resources and tools for developers to understand, utilize, and manage their API usage effectively. Security measures are crucial, typically involving mechanisms for authentication and authorization, such as API keys and OAuth tokens. Additionally, API management includes features for rate limiting and throttling to control traffic flow and prevent overuse providing a streamlined API UX. Analytics and monitoring are also integral, enabling the tracking of API performance and usage patterns to maintain service quality and guide future improvements. Effective management also requires version control to handle updates without disrupting existing services, policy enforcement to apply governance uniformly, and lifecycle management to oversee an API from creation to retirement. Collectively, these components ensure that an organization's API ecosystem is scalable, secure, and strategically aligned with business goals. 1.1. How Do API Management Assist in Improving UX? API management plays a crucial role in enhancing user experience by optimizing performance, ensuring consistency, bolstering security and streamlining processes across digital services. Below is a detailed elucidation of how API management tools contribute to improved UX: 1.1.1 Performance Optimization: By implementing API gateways, organizations manage the flow of data between client applications and back-end services with high efficiency. These gateways reduce latency and accelerate data delivery by implementing effective load balancing and response caching. This directly enhances the responsiveness of applications, leading to a superior user experience. The global API marketplace market size was estimated at USD 13.74 billion in 2022 and is expected to grow at a CAGR of 17.8% from 2023 to 2030. [Source: Grand View Research] 1.1.2 Consistency and Reliability: API management enforces uniform standards and policies across all APIs, ensuring a consistent interface for developers. This consistency translates into a reliable and predictable user experience. Features like rate limiting and traffic management are crucial for maintaining high availability and performance even during peak load times, thereby minimizing service disruptions. 1.1.3 Security Measures: Robust security protocols are essential to protect sensitive user data and build trust. API management frameworks support advanced authentication and authorization mechanisms, including OAuth, API keys, and JWT. These measures prevent unauthorized access and ensure data integrity, thereby safeguarding user interactions with applications. Use API keys to expect developers to build internal applications that do not needs to access only a single user’s data. Use OAuth access tokens if one wants users to provide authorization easily to applications without the need to share private data or dig through developer documents. Use JWT in concert with OAuth to limit database lookups and when there is no need to immediately revoke access. 1.1.4 Version Management: Effective version control is vital for facilitating ongoing improvements without affecting existing functionalities. API management supports smooth transitions between different API versions, allowing users to benefit from new features and enhancements without experiencing service interruptions. 1.1.5 Analytical Insights and Monitoring: Continuous monitoring and real-time analytics enable organizations to detect and rectify issues promptly, often before they impact end users. These insights also help in understanding user behavior and preferences, guiding optimizations that directly enhance user interactions and satisfaction. 1.1.6 Error Handling: API management standardizes how services communicate errors, providing users with clear and consistent error messages. This transparency helps users understand issues and, where possible, guides them on how to resolve problems, thus improving the interaction quality. 1.1.7 Developer Support: A well-supported developer ecosystem, facilitated by comprehensive documentation and a developer portal, empowers a developer experience to utilize APIs more effectively. This support leads to the best practices for faster application development and deployment of new features and bug fixes, which directly enhances the user experience. 2. Top Strategies to Execute API Integrations Begin by meticulously defining the integration requirements to select APIs that precisely align with business needs. Choose an appropriate API architecture like REST, SOAP, or GraphQL, based on specific integration criteria such as simplicity, security, or data efficiency. Security is paramount; thus, stringent authentication and encryption practices, including OAuth and HTTPS, should be implemented to protect data integrity and privacy. Utilize API management tools for lifecycle management, policy enforcement, and performance analytics, simplifying API integrations' management and scalability. Rigorous testing across various scenarios ensures robustness before deployment, and ongoing performance monitoring after deployment promptly identifies and rectifies issues, thus maintaining optimal service levels. Finally, the API integration strategy includes the comprehensive and clear documentation supports the effective use and maintenance of APIs, and a forward-looking versioning strategy accommodates future enhancements without disrupting existing functionality. This structured and strategic approach ensures that API integrations are technically sound, strategically advantageous, and sustainable. 3. Best Providers of API Management An API management platform is essential for businesses looking to harness the power of APIs to enhance connectivity, streamline operations, and unlock innovation. The best strategies for API management often involve choosing a provider that offers robust features tailored to specific needs. Top providers typically offer comprehensive solutions that include API gateways for traffic management, authentication, and security tools for development pipeline to protect sensitive data. Below are the top 10 API management vendors providing security and testing in API. 3.1.Tyk Tyk Technologies, a leader in API management, offers a comprehensive and composable API experience platform, recognized as a leader in Gartner’s 2023 Magic Quadrant for API management platforms (APIM). Designed to support API platform, product, and developer teams, Tyk facilitates the architecture, scaling, and governance of API platforms across organizations. It allows for the creation and security testing of APIs, accelerating deployment, and enabling ongoing monitoring and troubleshooting. The Company supports a range of deployment options including cloud, Kubernetes, and on-premises, ensuring adaptability to different business needs. 3.2.Gravitee Gravitee is an innovative API management platform named Visionary in Gartner’s 2023 Magic Quadrant for its ability to execute and complete vision. With over 350,000 Docker pulls per month, Gravitee supports the full lifecycle of APIs, including design, security, deployment, and monitoring. It is uniquely event-native, catering to synchronous, asynchronous, and event APIs. The platform boasts an intuitive GUI, a management API, and a Kubernetes operator, ensuring ease of setup and use. Gravitee’s solutions include advanced API governance across multiple gateways, real-time observability, and secure API access management. 3.3.Ambassador Ambassador Labs enhances cloud-native and microservices development with its Kubernetes-native productivity tools, Edge Stack API Gateway, and Telepresence for local testing. Edge Stack is integral throughout the microservices lifecycle, includingdesign, development, testing, deployment, and observability of APIs. Telepresence facilitates efficient app development by seamlessly integrating local and remote environments, significantly reducing time and improving collaboration.These tools offer robust securityfeatures,fine-grainedtrafficmanagement,and are tailored for enterprise scalability, ensuring reliable performance and service quality. 3.4.Lobster Lobster provides a transformative digital ecosystem through its Lobster_data platform, leveraging no-code technology to facilitate data integration and process automation. Recognized for enhancing customer satisfaction, efficiency, and cost-effectiveness, Lobster's solutions empower businesses to streamline operations and drive digital innovation without the need for extensive programming knowledge. The platform offers comprehensive API management capabilities, allowing even the non-IT staff to easily create, manage, and monitor APIs, thus supporting the entire API lifecycle from setup to retirement. 3.5.Integrate.io Integrate.io offers a robust, no-code data management platform that streamlines the generation and operation of REST APIs to empower enterprises with rapid, secure, and scalable data integration solutions. The platform is designed to facilitate instant API generation for SQL and NoSQL databases, file storage systems, and external services, ensuring extensive data quality and compliance with best industry practices. Key features include automated Swagger OpenAPI documentation, flexible authentication systems such as JWT and OAuth, and comprehensive security measures including SSO, LDAP, and role-based access controls. Integrate.io caters to a global clientele, helping automate data pipelines efficiently and supporting businesses with top data connectors like SQL Server, MySQL, and BigQuery. This platform is particularly beneficial for organizations looking to enhance operational efficiency, secure data transfer, and ensure high-quality data management without extensive coding requirements. 3.6.Fiorano Fiorano is a cloud-native API platformthat specializesin building and managing sophisticated enterprise applications capable of operating across hybrid and multi-cloud environments.With a focuson large-scale, dynamic, and real-time performance, Fiorano ensures that its applications meet global functionality, compliance, data sovereignty, and security requirements. The platform supports seamless integration of systems, enabling businesses to handle massive data volumes securely and efficiently. Notably, Fiorano's Event Orchestrator simplifies microservices management by allowing users to visually compose applications with pre-built services, streamlining deployment and operational processes. 3.7.Astera Astera offers a comprehensive, no-code data management platform that empowers enterprises to convert data into actionable insightsrapidly.Astera’ssolutionsare designedto support the entire data management lifecycle, from integration to API management, without coding. The platform features an intuitive, drag-and-drop interface that simplifies complex data processes and enhances operational efficiency, enabling business users to manage tasks with minimal IT intervention. 3.8.Adaptigent Adaptigent empowers enterprises to leverage their legacy systems formoderndigital transformation through its patented Adaptive Integration Fabric and a no-code platform. This approach enables seamless integration of mission-critical core systems withmodernapplications, facilitating real-time, business-ready data delivery withoutthe need forcoding. Adaptigent's low-code interface supports IT departments in integrating systems with minimal risk, usingrepeatable workflows that accommodate real-time needs, thereby bridging the gap between traditional mainframe systems and contemporary technological demands. 3.9.Sensedia Sensedia is a globally recognized leader in API management and microservices, providing innovative solutions that drive digital transformation. With its powerful no-code platform, Sensedia enables seamless integration of legacy systems with modern applications, offering tools for API lifecycle management, adaptive governance, and real-time data orchestration. Sensedia's technology platformis fortifiedby its Adaptive Integration Fabric, which simplifies the creation, exposure, and monitoring of APIs without coding. The company caters to a diverse client base across multiple sectors globally, including major corporations. It is committed to empowering enterprises to enhance operational agility, enrich customer experiences, and foster innovative digital ecosystems. 3.10.Sauce Labs Sauce Labs is a leading provider of continuous testing and error reporting solutions, delivering a comprehensive and trusted testing platform. Its unified platform, renowned for its extensive capabilities, supports the complete lifecycle of API testing, ensuring that web and mobile applications perform flawlessly across all browsers, operating systems, and devices. With a focus on accelerating integration strategies and enhancing API quality, Sauce Labs offers advanced features for API testing, monitoring, and insights, including functional and integration testing, load testing, and API benchmarking. Sauce Labs continues to shape the future of digital quality assurance, making it a pivotal tool for businesses aiming to improve the quality of their digital products efficiently. 4. Wrap Up API management is a fundamental aspect of modern digital strategies, enabling organizations to leverage the full potential of their API ecosystems. By ensuring efficient management of API lifecycles, enforcing security protocols, facilitating seamless integration, and providing analytical insights, businesses can enhance operational efficiencies along with delivering superior and enhanced UX with API integrations. This strategic application of API management tools and practices ensures that organizations remain agile and competitive in a digital-first world. The future outlook of API management is set to intersect increasingly with the intelligent solutions and automation enabling more sophisticated automation and predictive analytics. This evolution will allow for the real-time customization, monitoring and alerting of API gateways and smarter security protocols, enhancing both performance and protection against evolving threats. Furthermore, the rise of IoT devices and edge computing will expand the need for API management solutions that can operate at scale across dispersed networks. As businesses continue to embrace digital transformation, API management will play a very crucial and irreplaceablenon-replaceable role in efficiently orchestrating these complex, interconnected environments efficiently.

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Application Development Platform

Top 10 DevOps Tools and Platforms to Excel in Operations

Article | February 29, 2024

Enhancing efficiency aimed at significantly boosting businesses’ productivity for DevOps engineers to foster innovation in organizational practices with the top DevOps tools and their characteristics. Contents 1. Introduction 2. How to Select Right Tools for DevOps 3. Why DevOps Tools Are Crucial in Operations 4. Best Tools for DevOps Operations 4.1 ClickUp 4.2 GitHub 4.3 Teamwork.com 4.4 Intigriti 4.5 SonarLint 4.6 Shortcut 4.7 BugSnag 4.8 Honeycomb 4.9 DevTrack 4.10 Codefresh 5. Wrap Up 1. Introduction In DevOps, the judicious selection of tools is critical for optimizing software development and operational workflows. Given the plethora of available options, it is imperative for organizations to discern and select tools that align precisely with their unique requirements. This article delves into the strategic selection of DevOps tools, showcasing prominent solutions tailored to enhance different stages of the development lifecycle and their listed-out features. By focusing on tools that promise enhanced performance and innovation, businesses can ensure that their operations are both efficient and forward-thinking. 2. How to Select Right Tools for DevOps In DevOps, selecting the right set of tools is crucial for enhancing software development and deployment processes. Rather than adopting monolithic all-in-one solutions, which restrict flexibility and leads to vendor lock-in, a strategic approach lies in selecting specialized tools for specific functions. This methodology ensures optimal performance and supports scalability and innovation. Effective integration of these tools into a cohesive system is essential, and regular evaluations should be conducted to ensure they continue to meet the strategic goals of the organization. Adopting this tailored approach helps create a robust, adaptable, and high-performing DevOps environment that is aligned with the organization’s unique requirements and objectives. 3. Why DevOps Tools Are Crucial in Operations In 2024, DevOps transformation is evident with the adoption of AI and other intelligent technologies, enhancing efficiency and security throughout the development and operational phases. Notably, the integration of generative AI into AIOps tools is set to revolutionize anomaly detection and root cause analysis, markedly improving metrics like Mean Time to Detection (MTTD) and Mean Time to Repair (MTTR). Speaking of Generative AI, it is valued at $1.5B and the market is expected to expand at a CAGR of around 15% through 2025. Additionally, the deepening of DevSecOps practices will further embed security within the DevOps workflow, ensuring robust application security from development through deployment. The move towards serverless architectures will also streamline application deployment and maintenance, significantly reducing overhead. Concurrently, the rise of MLOps illustrates a growing emphasis on managing the unique demands of machine learning model deployments, promoting seamless collaboration between data scientists, ML engineers, and IT operations. This shift towards more autonomous operational models shows an increasing graph in the traction of NoOps, aiming to minimize manual intervention by creating self-regulating systems. Similarly, GitOps continues to extend DevOps principles, such as version control and continuous integration/continuous deployment, to infrastructure management, enhancing efficiency, particularly in Kubernetes environments. The evolution of ChatOps into a more dynamic orchestration tool within DevOps reflects these overarching trends, aiming to bolster development workflows and CI/CD pipelines while improving the overall developer experience to align more closely with strategic business objectives. 4. Best Tools for DevOps Operations To smoothen the DevOps operations for DevOps engineers, several tools are used along with automation and innovation. Below are some of the top tools in DevOps and their specific features that sets them apart from other tools. 4.1ClickUp ClickUp is a comprehensive productivity DevOps platform designed to cater to diverse work preferences across various teams. By amalgamating functionalities such as AI, project management, document collaboration, whiteboards, spreadsheets, and goal setting into one unified system, ClickUp aims to abolish the need for multiple workplace tools, promoting efficiency and saving users approximately one day each week. It offers features for roadmap collaboration, sprint backlogs, issue detection and tracking, workflow automation, and Git tool integration. Additionally, its agile dashboard enhances real-time progress monitoring, furthering its mission to boost productivity across the board. Key Features: Tasks and Project Management: ClickUp offers comprehensive tools for task assignment, scheduling, and progress tracking. Customization: The platform can be easily customized to fit the specific needs of any team. Goals and Progress Tracking: ClickUp enables the setting and monitoring goals, facilitating better alignment and achievement. Whiteboards: For brainstorming and visual planning, offering a versatile space for ideas and strategies. Calendars and Scheduling: Helps plan and organize deadlines, meetings, and events. 4.2GitHub GitHub is a hub for global software development, providing a robust, AI-enhanced platform utilized by millions, from individual developers to Fortune 50 companies for DevOps engineers. As a comprehensive solution for the DevOps lifecycle, GitHub facilitates the creation, scaling, and delivery of secure software by integrating automation, collaboration tools, and AI capabilities, including the innovative GitHub Copilot for AI-powered code suggestions. This platform notably enhances developer efficiency and collaboration by reducing the need for context switching and fostering innovation through AI-driven tools, which are reported to increase job satisfaction for developers. Main attributes: Collaborative Code Sharing and Review: GitHub makes it easy to share code with others, facilitating collaborative review and contributions. AI-powered Development Tools: Utilizes AI to enhance coding efficiency and accuracy, helping developers write better code faster. Project Management Tools: Integrated project management features, including issue tracking, project boards, and more, to streamline development workflows. Secure Development Environment: Offers comprehensive security features to protect code and ensure safe development practices. 4.3Teamwork.com Teamwork.com, a DevOps tool, offers an unparalleled project management solution tailored for client-centric work, enabling businesses to centralize project, team, and client management within a single platform. Engineered to ensure timely delivery within budget, Teamwork.com facilitates comprehensive planning, resource and workload management, and collaboration among team members and clients, with the flexibility to accommodate any project size or type. Moreover, Teamwork.com enhances productivity through DevOps automation, customizable templates, and seamless integration with a wide array of tools, supported by a suite of applications for various devices and platforms. Core functionalities: Integrated Project Management: Streamlines planning, execution, and reporting of client projects. Time Tracking and Budgeting: Ensures accurate tracking of project hours and budget management. Resource Allocation: Facilitates optimal assignment of tasks and resources to ensure project success. Project Performance Visibility: Offers insights into project status, helping teams stay on track and make informed decisions. Profitability Reports: Provides detailed analyses of project and overall business profitability. 4.4Intigriti Intigriti offers a platform that facilitates continuous and realistic security testing through a global community of ethical hackers. With a focus on agile, continuous security testing beyond the scope of traditional penetration testing, Intigriti ensures 24/7 protection of digital assets, making cybersecurity both cost-effective and efficient for businesses of all sizes. The platform supports seamless integration into existing security workflows, offering real-time vulnerability reports and swift identification of critical issues, typically within 48 hours. Major aspects: Global Community of Ethical Hackers: Access to 70,000 security researchers providing unique insights and expertise. Comprehensive Security Testing Services: Includes bug bounties, VDPs, and hybrid pen tests. Realistic Threat Testing: Security assessments mimic the methods of actual attackers to identify vulnerabilities. Real-Time Vulnerability Reports: An interactive platform offering immediate updates on discovered vulnerabilities. Live Hacking Events and Reward Services: Engages the community and incentivizes the discovery of security flaws. 4.5SonarLint SonarLint caters to a broad spectrum of coding needs for developers and development teams, ensuring adherence to best practices for clean code. SonarLint, a free IDE extension, operates like a spell checker for code, identifying bugs and vulnerabilities in real-time across 30 programming languages, thereby preventing issues before code commitment. Trusted by over 400,000 organizations worldwide, Sonar's solutions are pivotal in enabling developers to focus on their passion, delivering value-driven, secure software efficiently. Its ability to integrate directly into the developer's workflow within their preferred IDE, providing immediate feedback without disrupting the development process, sets it apart from other developer tools. This real-time analysis and the educational aspect of its remediation guidance not only help in fixing issues quickly but also contribute to long-term skill development. Distinctive properties: Real-Time Feedback: Instantly highlights code issues as they are written. Integration with Popular IDEs: Works seamlessly with Eclipse, IntelliJ, Visual Studio, and VS Code. Clean Code Rules: Leverages over 5,000 rules for identifying bugs and security vulnerabilities. Contextual Guidance: Offers detailed explanations and remediation guidance to help developers improve their coding skills. 4.6Shortcut Shortcut stands out as a premier project management platform specifically engineered for software development, enabling comprehensive team integration across organizations to optimize product building. The platform offers an array of features including Kanban Boards, Sprints, Docs, custom roadmaps, and integrated goal-setting tools, which are designed to streamline workflows, enhance collaboration, and ensure that teams remain focused on delivering high-quality software efficiently. With GDPR and SOC2 compliance, Shortcut ensures robust security and scalability, accommodating teams ranging from small startups to large organizations, thereby affirming its role as a critical tool in modern software development environments. Fundamental qualities: Customizable Kanban Boards and Sprints: Facilitate detailed planning and progress tracking. Collaborative Docs: Enable real-time editing and dynamic content integration. Curated Roadmaps and Goal Alignment: Help visualize plans and connect projects to strategic objectives. Comprehensive Reporting Tools: Include progress burndown and historical insights for enhanced decision-making. Extensive Integration Options: From GitHub to Slack, improving functionality and user experience. API Access and Custom Integrations: Allow for tailored adaptations to diverse team needs. High Security and Scalability: Meets top industry standards with GDPR and SOC2 compliance, plus robust privacy features. 4.7BugSnag BugSnag, a developer-first observability platform, empowers over 6,000 leading engineering teams worldwide, including prominent organizations like Lyft and Yelp, to enhance application performance and user satisfaction. BugSnag’s suite of features includes real user and error monitoring, which leverages real user data for accurate performance insights and diagnostics, enabling developers to prioritize and fix critical issues efficiently. The platform supports various technologies, including JavaScript, React, iOS, Android, and more, ensuring comprehensive coverage. BugSnag’s commitment to reducing roadmap risks while driving revenue through premium app performance makes it an essential tool for modern software teams aiming to innovate swiftly and deliver bug-free, high-quality applications. Important specifications: Real User Monitoring: Enhances application performance based on actual user data. Error Monitoring: Provides deep insights into application health and facilitates streamlined debugging. Support multiple technologies, including JavaScript, iOS, Android, React, and more. Scalable Solutions: Offers enterprise-level capabilities with predictable pricing. Expert Customer Support: Dedicated subject matter experts who assist with app performance optimization. 4.8Honeycomb Honeycomb provides an advanced observability platform engineered to elevate problem-solving capabilities for cloud applications. It integrates logs, metrics, and traces into one coherent dataset backed by a sophisticated query engine. This integration allows engineers to swiftly pinpoint and resolve issues from a unified interface, greatly enhancing system understanding and operational response times. The platform also supports defining and tracking Service Level Objectives (SLOs) with detailed event data insights, providing a deeper understanding of incident impacts. Key Features: Powerful Query Engine: Enables fast, effective incident investigation and problem-solving directly from the user interface. Intelligent Data Sampling: Balances cost-efficiency with data availability, maintaining access to crucial debugging information. Debuggable SLOs: Extends beyond simple metrics to offer detailed insights into underlying event data, enhancing visibility into system performance. Rapid Query Response: Honeycomb's unique database architecture delivers query results in seconds, identifying critical issues that traditional logs and metrics might miss. 4.9DevTrack DevTrack, a product of TechExcel, provides a comprehensive suite of customizable DevOps software tailored to meet the complex needs of enterprise-level development and operations. With tools like DevTrack, TechExcel offers robust solutions for requirements management, task management, and comprehensive test management, supporting both agile and traditional development methodologies. The platform is designed for high customization with open APIs for seamless integration. Key Highlights: Agile and Traditional Planning Support: Includes Gantt charts and scrum boards for flexible project management. Integrated Requirements and Testing: Links tasks with requirements and testing for improved traceability. Customizable Workflow and Permissions: Ensures adherence to internal standards and controls access effectively. Real-Time Reporting and Dashboards: Provides insights into project status and health. Comprehensive Defect Tracking: Manages and prioritizes defects within the development cycle. Scalable Across Industries: Offers specific tools and integrations for healthcare, education, and game development sectors. Robust API and Integration Support: Facilitates integration with existing enterprise systems and third-party applications. 4.10Codefresh Codefresh is a CI/CD platform tailored for cloud-native applications, emphasizing speed, reliability, and efficiency in software deployment processes. This platform is trusted globally for its robust build caching, powerful parallelization, and intuitive, scalable pipelines, all designed to enhance developer and DevOps experiences. The tool stands out for its comprehensive Kubernetes integration, reducing complexity and aligning with modern deployment practices, including GitOps, facilitated by Argo. Codefresh's deep integrations with leading tools and its marketplace for pipeline steps ensure seamless workflows, enabling rapid, safe, and resilient software deliveries. Notable advantages: Parallelization: Accelerates build times and unblocks developers. Progressive Delivery and Automated Rollbacks: Enhances reliability and reduces deployment risks. Comprehensive Kubernetes and Argo Integration: Optimizes cloud-native application deployments. Extensive Visibility: Offers insights into the entire software lifecycle. Flexible Pipeline Management: Supports DRY principles with extensible triggers and templates. 5. Wrap Up Selecting the right DevOps tools is not just about filling technology gaps. It is about creating a cohesive ecosystem that aligns with strategic business goals and enhances team capabilities. By choosing tools that offer specific functionalities for different segments of the development and deployment process, organizations can ensure a more efficient, scalable, and innovative operation. Looking ahead, the evolution of DevOps tools is about to increasingly integrate with emerging technologies, enhancing automation and predictive capabilities. This integration will streamline processes along with predicting potential bottlenecks and suggesting optimal workflows. This will help further align DevOps strategies with long-term business growth and resilience. As these tools become more interconnected and intelligent, they will play a pivotal role in shaping competitive advantages, enabling organizations to respond more swiftly to market changes and technological advancements.

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Hypermedia APIs: Connecting the Future of API Design

Article | March 19, 2024

Discover about the implementation of Hypermedia APIs and its pivotal role in digital interconnectivity, benefits for developers and businesses and the key to successful designing for businesses. Contents 1. Introduction to Hypermedia APIs 2. Integrating Hypermedia APIs with Existing IT Ecosystems 3. Benefits of Hypermedia APIs for Developers and Businesses 4. Designing and Implementing Hypermedia APIs 5. The Future of Hypermedia APIs 1. Introduction to Hypermedia APIs Hypermedia, an advancement beyond hypertext, comprises a variety of media types, including text, images, audio, video, and animated graphics, among others. Image links are the most prevalent type of Hypermedia link; they direct the user to another page. It finds utility in an extensive range of contexts, encompassing qualitative research, electronic examination, and advanced learning. Hypermedia APIs represent a paradigm shift in digital interconnectivity, moving beyond the constraints of traditional APIs to forge a path where adaptability and intelligence are embedded within API design. This approach equips APIs with the skills to foster a more autonomous and interoperable ecosystem. Through seamless integration of navigational controls, these APIs transcend linear communication, facilitating a rich, conversational interaction that mirrors human dialogue, enhancing client autonomy and fostering agile development. The HATEOAS constraint is applied by an API when it provides Hypermedia links that are context-sensitive and vary depending on the user's location within the API and the features and functionality currently accessible to the consumer. [Histogram as the Engine of Application State (HATEOAS)] The transition towards such Hypermedia architectures necessitates a gradual, iterative adoption strategy, recalibrating the developer mindset towards a more flexible, creative approach to API construction. This is a cultural shift poised to redefine the digital landscape with future-proof connections that not only serve present needs but anticipate and evolve with the inexorable march of technological progress. 2. Integrating Hypermedia APIs with Existing IT Ecosystems From a strategic perspective, the decision to integrate Hypermedia APIs necessitates careful consideration of existing IT architectures, the readiness of the organization for digital transformation, and alignment with business objectives. The process typically involves the evaluation of current API strategies, the identification of potential integration points, and the formulation of a comprehensive implementation plan that addresses technical, operational, and cultural challenges. Moreover, the evolution of Hypermedia APIs and their adoption foster enhanced collaboration between IT and business units, encouraging a more iterative and feedback-driven development process. This collaborative approach is instrumental in ensuring that the API ecosystem evolves in harmony with business needs, facilitating the development of more customer-centric solutions and services. For security and governance, the integration of Hypermedia APIs introduces additional considerations. It is imperative that organizations implement robust security measures to safeguard against potential vulnerabilities and ensure compliance with regulatory requirements. This includes the adoption of best practices in API security, such as authentication, authorization, encryption, and regular security assessments. 3. Benefits of Hypermedia APIs for Developers and Businesses Hypermedia APIs offer a path toward more dynamic, flexible, and intuitive digital interactions, presenting substantial benefits for developers and businesses alike. By embracing these advantages, organizations can build more resilient, adaptable, and user-focused digital services that are prepared for the future of technology. The benefits of Hypermedia APIs in connectivity include the following: Information regarding the links necessary to initiate a change in the state of a resource is supplied by Hypermedia controls. By dynamically providing links to available actions based on the user's current context and permissions, Hypermedia APIs can inherently offer a more secure interface. By enabling the transfer of data and the execution of operations between software systems, APIs engage in communication with clients. The incorporation of hyperlinks and navigational data into API responses is a critical function of Hypermedia in enhancing this interaction. This model allows for a more stateful interaction, where clients can navigate through the application's resources much like browsing a web page, making the API more discoverable and easier to use. Complexity reduction through semantic links and resource state Enhanced developer experience and creativity Allows clients to discover actions and resources dynamically. Their dynamic and self-descriptive nature allows for seamless evolution alongside technological advancements, ensuring longevity and relevance. 4. Designing and Implementing Hypermedia APIs Before diving into design and implementation, it's crucial to understand the different Hypermedia formats available, such as HAL, JSON-LD, Siren, or Collection+JSON. Each type has its own set of conventions for representing resources and their relationships. The choice of hypermedia format influences the design of Hypermedia API. Below are the steps and API best practices to be followed for Hypermedia API- implementation: Resource Identification and Definition: The API must clearly identify and define its resources, which are central to its domain, such as users, products, or orders in an e-commerce system. Attributes and relationships among these resources should be meticulously detailed. Representation of Resources: It is imperative that resources are represented comprehensively in responses, incorporating attributes and demonstrating relationships and links to other resources. These representations enable dynamic navigation through the API by clients. Inclusion of Hypermedia Controls: The API should explicitly include Hypermedia Controls in its resource representations. These controls inform clients about the available operations on a resource at any given time, encompassing CRUD operations and other specific actions, thereby facilitating a stateless interaction model. Comprehensive Documentation: Despite the self-discoverable nature of Hypermedia APIs, comprehensive documentation is essential. This documentation should cover the high-level structure and concepts of the API, provide an overview of resource types and their representations, and include examples of requests and responses to aid developers. API Versioning Strategies: Given the dynamic nature of Hypermedia APIs, adopting strategies for versioning is crucial to managing changes without disrupting client interactions. Techniques such as URI versioning or employing custom media types are recommended to address potential breaking changes effectively. Framework Selection and Implementation: The selection of a suitable framework that inherently supports or can be adapted for Hypermedia is crucial for the API's implementation. This involves configuring routes and endpoints, processing requests, generating dynamic responses with appropriate Hypermedia controls, and maintaining statelessness. Thorough API Testing: Rigorous testing of the API is essential to validating its behavior, including the testing of individual resources, Hypermedia controls' dynamics, and the overall user flow. Automation tools that cater to Hypermedia APIs can enhance testing efficiency. Robust Security Measures: Implementing robust authentication and authorization mechanisms is paramount for securing the API. Techniques such as OAuth2 should be employed to safeguard sensitive data during transmission and storage. Promotion of Interoperability: The API should be designed as a component within a larger ecosystem, emphasizing interoperability with other systems through open standards and a multilingual infrastructure, facilitating its role in broader digital interactions. Utilization of Meaningful Metrics: Monitoring API usage and extracting actionable metrics is vital for assessing its performance and guiding its evolution. Real-time feedback mechanisms offer insights into system health and user behavior, supporting continuous refinement. 5. The Future of Hypermedia APIs Hypermedia APIs, utilizing the HATEOAS constraint, offer a dynamic and context-sensitive way to navigate and interact with web services, enabling a conversational interaction that enhances client autonomy and agility in development. The integration of Hypermedia APIs into existing IT ecosystems requires careful planning, evaluation of current strategies, and a collaborative approach between IT and business units to align with organizational goals and ensure security. For developers and businesses, Hypermedia APIs bring numerous benefits to the table. Additionally, the selection of an appropriate framework, thorough testing, robust security measures, promotion of interoperability, and utilization of meaningful metrics are essential for the successful deployment of Hypermedia APIs. Because of their capacity to foresee and respond to technological advancements, Hypermedia is well-positioned to continue growing and evolving API development, ensuring future-proof connections within the digital landscape. This evolution is expected to foster more autonomous, flexible, and interoperable web services, contributing to the development of a more connected and intelligent digital ecosystem.

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Forethought’s Autoflows: AI-Driven Revolution in Customer Support

Forethought | September 25, 2023

Forethought, a leader in generative AI for customer support, has introduced Autoflows, a groundbreaking autonomous resolution capability for SupportGPT. This innovation marks a significant step towards a more efficient, goal-oriented, AI-centric future in customer support. In the fast-evolving landscape of customer support, AI is positioned to revolutionize the way businesses interact with their clients. However, many large enterprises, despite claiming to be AI-first, still rely on outdated manual workflows rooted in the CRM era. These workflows consume hours of valuable time and often lead to subpar performance, dissatisfied customers, and delayed value realization. Forethought aims to transform this outdated approach into a system of intelligence, redefining what it means to be truly AI-first. Deon Nicholas, CEO and Co-Founder of Forethought, reportedly emphasized, Automation over the past decade has focused heavily on rules and tasks and building manual workflows. But the manual workflow is the Achilles heel of the AI-first future. [Source – Businesswire] Autoflows empower customer support leaders to define desired issue resolutions in plain, natural language, eliminating the need for complex decision trees or predefined rulesets. Leveraging AI, Autoflows accurately predicts user needs and determines efficient steps to achieve these desired outcomes. This efficiency allows support agents to redirect their focus towards more complex issues, transcending simplistic task-oriented processes. Autoflows promise significant benefits: Enhanced Customer Experience: Autoflows facilitate natural conversations with customers, employing generative AI models trained on real agent responses and CRM data. Improved Performance: These flows autonomously resolve customer issues and take actions in alignment with agent guidelines, brand preferences, and user prompts. Reduced Time to Value: Autoflows can be created in minutes using natural language, a stark contrast to the days it typically takes to construct intricate decision trees. Brent Pliskow, GM & VP of Customer Support at Upwork, expressed his appreciation for the innovation. He mentioned that they are constantly seeking to incorporate new generative AI capabilities into their customer support processes, with the goal of improving the customer experience and enhancing internal efficiency. He noted that, when they replaced specific manual workflows with Autoflows, they observed significant time savings compared to the traditional approach of building workflows. Additionally, he reported an increase of up to 27% in customer satisfaction in these particular use cases. About Forethought Founded in 2018, Forethought is a prominent generative AI company specializing in customer service automation. Its solutions seamlessly integrate generative AI powered by large language models (LLMs) to enhance support team efficiency. It offers instant case resolution, predictive case prioritization, and agent assistance, all within a single platform. With $90 million in venture capital funding and accolades like G2's Best Software Products for 2023, Forethought is a leader in the tech industry, headquartered in San Francisco, California.

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Docupace Releases Developer Portal to Catalyze Fintech Innovation

Docupace | September 22, 2023

Docupace Technologies, renowned for its cloud-based fintech solutions tailored to the wealth management sector, has introduced the Developer Portal, a comprehensive hub designed to empower developers. It serves as a one-stop shop for developers to access and utilize Docupace's APIs and associated developer resources. It is set to facilitate innovation and collaboration within the financial technology industry. The Developer Portal provides an extensive array of resources, including detailed API documentation, tutorials, widgets, and practical examples. Developers can also perform tasks such as creating accounts, generating API keys, and testing their applications with Docupace's live APIs through this portal. Liz Pavlik, Executive of Product Management for Docupace, reportedly expressed excitement, stating, We are excited to launch our Developer Portal and make it easier for developers to build innovative solutions using our APIs. Our goal is to provide developers with the resources they need to be successful, and we believe the Developer Portal will play a key role in achieving that goal. [Source – Cision PR Newswire] Key features of the Docupace API Developer Portal: Comprehensive Documentation: In-depth insights into each API, including usage instructions, endpoints, parameters, authentication methods, and response formats. Tutorials and Examples: Resources to assist developers in getting started with Docupace's APIs Self-Service Account Management: Developers can create accounts, generate API keys, and manage subscriptions within the portal. Live API Testing: A platform for developers to test their applications against live APIs Interactive Code Samples: Real-world code samples in multiple programming languages to aid integration with the Docupace Platform. Robust Testing Environment: Controlled sandbox environment for efficient code validation and troubleshooting. Community Collaboration: A platform for developers to discuss, share knowledge, and collaborate on projects Matt Fields, Vice President of Research and Development at Docupace, affirmed the company's commitment to ongoing development and encouraged developers to provide feedback and suggestions through the portal's AI chatbot. About Docupace Docupace, headquartered in Los Angeles, California, is a leading digital operations technology provider specializing in streamlining and digitizing processes for wealth management firms. Its secure, cloud-based Docupace Platform offers solutions for client onboarding, document management, advisor transitions, cybersecurity, and regulatory compliance. With a focus on efficiency and compliance, Docupace serves a diverse range of financial firms, including some of the industry's largest players. Its expertise lies in web-based solutions, imaging, workflow management, and SaaS offerings, making them a valuable partner for financial services organizations seeking operational enhancements.

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Double Introduces AI Delegation Tool to Empower Busy Executives

Double | September 18, 2023

Double, the versatile remote assistant service designed to cater to the needs of executives, has recently introduced Mingo. Mingo, an AI-powered delegation companion, is tailored for the hectic schedules of executives and their remote assistants. Leveraging cutting-edge AI technology, Mingo ensures that crucial tasks are recorded, distills essential details from requests, and offers suggestions for the next steps to be taken by the assistant. With Mingo in their toolkit, executives utilizing Double can allocate their focus and energy to critical bottom-line responsibilities, knowing that their assistants possess all the requisite information to execute delegated tasks with precision. Mingo's debut comes at a moment when a staggering three out of four executives grapple with heavy workloads and an acute shortage of time to tackle top hurdles in their professional duties. While productivity applications and recently launched AI assistant services are available, they often fall short of providing the personalized attention, contextual understanding, and nuanced support that executives typically receive from human assistants. Double aims to bridge this gap with its AI-enabled executive assistant approach, empowering executives to enhance their productivity and significantly impact their work hours. Even the most skilled executive assistants, along with well-intentioned executives, occasionally contend with vague task parameters, resulting in multiple follow-up discussions that impede efficient execution. Recognizing this common challenge, Double developed Mingo to streamline communication and maximize productivity. Mingo's intuitive, always-online AI technology operates in real-time to gather task details, facilitating seamless hand-offs to executive assistants. The platform proactively prompts executives with clarifying follow-up questions, enabling them to anticipate needs in advance and safeguard their precious time by reducing unnecessary back-and-forth exchanges. Beyond its benefits for executives, Mingo also elevates productivity for their assistants. Once an executive submits a request through the Double app, Mingo proactively generates suggested next steps and recommendations, bolstering the efficiency of executive assistants across all tasks. Mingo achieves this feat by drawing from a comprehensive knowledge base encompassing best practices and how-tos related to various executive assistant tasks, amassed from decades of combined expertise in productivity and delegation. Mingo can even expedite an executive assistant's work by offering research assistance, writing support, and insights on harnessing AI more effectively in their tasks. Double's innovative solutions empower executives and their assistants to achieve more without compromising their work-life balance or risking burnout. The company has recently expanded its offerings to cater to entire leadership teams through its Double for Teams program. Double remains dedicated to delivering new products and services that prioritize human-centric support, further cementing its commitment to revolutionizing the future of work. About Double Double, based in Brooklyn, NY, is a flexible remote assistant service designed to address the evolving demands of the contemporary work landscape. Committed to its mission of reclaiming valuable time for clients, the company combines the power of human support, cutting-edge technology, and efficient delegation strategies to streamline daily tasks. With a growing clientele comprising nearly a thousand customers spanning the United States and France, it caters to businesses of all sizes. To date, Double's dedicated team of executive assistants has successfully reclaimed over 250,000 hours for busy executives, marking the company as a driving force in reshaping modern work dynamics.

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Forethought’s Autoflows: AI-Driven Revolution in Customer Support

Forethought | September 25, 2023

Forethought, a leader in generative AI for customer support, has introduced Autoflows, a groundbreaking autonomous resolution capability for SupportGPT. This innovation marks a significant step towards a more efficient, goal-oriented, AI-centric future in customer support. In the fast-evolving landscape of customer support, AI is positioned to revolutionize the way businesses interact with their clients. However, many large enterprises, despite claiming to be AI-first, still rely on outdated manual workflows rooted in the CRM era. These workflows consume hours of valuable time and often lead to subpar performance, dissatisfied customers, and delayed value realization. Forethought aims to transform this outdated approach into a system of intelligence, redefining what it means to be truly AI-first. Deon Nicholas, CEO and Co-Founder of Forethought, reportedly emphasized, Automation over the past decade has focused heavily on rules and tasks and building manual workflows. But the manual workflow is the Achilles heel of the AI-first future. [Source – Businesswire] Autoflows empower customer support leaders to define desired issue resolutions in plain, natural language, eliminating the need for complex decision trees or predefined rulesets. Leveraging AI, Autoflows accurately predicts user needs and determines efficient steps to achieve these desired outcomes. This efficiency allows support agents to redirect their focus towards more complex issues, transcending simplistic task-oriented processes. Autoflows promise significant benefits: Enhanced Customer Experience: Autoflows facilitate natural conversations with customers, employing generative AI models trained on real agent responses and CRM data. Improved Performance: These flows autonomously resolve customer issues and take actions in alignment with agent guidelines, brand preferences, and user prompts. Reduced Time to Value: Autoflows can be created in minutes using natural language, a stark contrast to the days it typically takes to construct intricate decision trees. Brent Pliskow, GM & VP of Customer Support at Upwork, expressed his appreciation for the innovation. He mentioned that they are constantly seeking to incorporate new generative AI capabilities into their customer support processes, with the goal of improving the customer experience and enhancing internal efficiency. He noted that, when they replaced specific manual workflows with Autoflows, they observed significant time savings compared to the traditional approach of building workflows. Additionally, he reported an increase of up to 27% in customer satisfaction in these particular use cases. About Forethought Founded in 2018, Forethought is a prominent generative AI company specializing in customer service automation. Its solutions seamlessly integrate generative AI powered by large language models (LLMs) to enhance support team efficiency. It offers instant case resolution, predictive case prioritization, and agent assistance, all within a single platform. With $90 million in venture capital funding and accolades like G2's Best Software Products for 2023, Forethought is a leader in the tech industry, headquartered in San Francisco, California.

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Docupace Releases Developer Portal to Catalyze Fintech Innovation

Docupace | September 22, 2023

Docupace Technologies, renowned for its cloud-based fintech solutions tailored to the wealth management sector, has introduced the Developer Portal, a comprehensive hub designed to empower developers. It serves as a one-stop shop for developers to access and utilize Docupace's APIs and associated developer resources. It is set to facilitate innovation and collaboration within the financial technology industry. The Developer Portal provides an extensive array of resources, including detailed API documentation, tutorials, widgets, and practical examples. Developers can also perform tasks such as creating accounts, generating API keys, and testing their applications with Docupace's live APIs through this portal. Liz Pavlik, Executive of Product Management for Docupace, reportedly expressed excitement, stating, We are excited to launch our Developer Portal and make it easier for developers to build innovative solutions using our APIs. Our goal is to provide developers with the resources they need to be successful, and we believe the Developer Portal will play a key role in achieving that goal. [Source – Cision PR Newswire] Key features of the Docupace API Developer Portal: Comprehensive Documentation: In-depth insights into each API, including usage instructions, endpoints, parameters, authentication methods, and response formats. Tutorials and Examples: Resources to assist developers in getting started with Docupace's APIs Self-Service Account Management: Developers can create accounts, generate API keys, and manage subscriptions within the portal. Live API Testing: A platform for developers to test their applications against live APIs Interactive Code Samples: Real-world code samples in multiple programming languages to aid integration with the Docupace Platform. Robust Testing Environment: Controlled sandbox environment for efficient code validation and troubleshooting. Community Collaboration: A platform for developers to discuss, share knowledge, and collaborate on projects Matt Fields, Vice President of Research and Development at Docupace, affirmed the company's commitment to ongoing development and encouraged developers to provide feedback and suggestions through the portal's AI chatbot. About Docupace Docupace, headquartered in Los Angeles, California, is a leading digital operations technology provider specializing in streamlining and digitizing processes for wealth management firms. Its secure, cloud-based Docupace Platform offers solutions for client onboarding, document management, advisor transitions, cybersecurity, and regulatory compliance. With a focus on efficiency and compliance, Docupace serves a diverse range of financial firms, including some of the industry's largest players. Its expertise lies in web-based solutions, imaging, workflow management, and SaaS offerings, making them a valuable partner for financial services organizations seeking operational enhancements.

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Double Introduces AI Delegation Tool to Empower Busy Executives

Double | September 18, 2023

Double, the versatile remote assistant service designed to cater to the needs of executives, has recently introduced Mingo. Mingo, an AI-powered delegation companion, is tailored for the hectic schedules of executives and their remote assistants. Leveraging cutting-edge AI technology, Mingo ensures that crucial tasks are recorded, distills essential details from requests, and offers suggestions for the next steps to be taken by the assistant. With Mingo in their toolkit, executives utilizing Double can allocate their focus and energy to critical bottom-line responsibilities, knowing that their assistants possess all the requisite information to execute delegated tasks with precision. Mingo's debut comes at a moment when a staggering three out of four executives grapple with heavy workloads and an acute shortage of time to tackle top hurdles in their professional duties. While productivity applications and recently launched AI assistant services are available, they often fall short of providing the personalized attention, contextual understanding, and nuanced support that executives typically receive from human assistants. Double aims to bridge this gap with its AI-enabled executive assistant approach, empowering executives to enhance their productivity and significantly impact their work hours. Even the most skilled executive assistants, along with well-intentioned executives, occasionally contend with vague task parameters, resulting in multiple follow-up discussions that impede efficient execution. Recognizing this common challenge, Double developed Mingo to streamline communication and maximize productivity. Mingo's intuitive, always-online AI technology operates in real-time to gather task details, facilitating seamless hand-offs to executive assistants. The platform proactively prompts executives with clarifying follow-up questions, enabling them to anticipate needs in advance and safeguard their precious time by reducing unnecessary back-and-forth exchanges. Beyond its benefits for executives, Mingo also elevates productivity for their assistants. Once an executive submits a request through the Double app, Mingo proactively generates suggested next steps and recommendations, bolstering the efficiency of executive assistants across all tasks. Mingo achieves this feat by drawing from a comprehensive knowledge base encompassing best practices and how-tos related to various executive assistant tasks, amassed from decades of combined expertise in productivity and delegation. Mingo can even expedite an executive assistant's work by offering research assistance, writing support, and insights on harnessing AI more effectively in their tasks. Double's innovative solutions empower executives and their assistants to achieve more without compromising their work-life balance or risking burnout. The company has recently expanded its offerings to cater to entire leadership teams through its Double for Teams program. Double remains dedicated to delivering new products and services that prioritize human-centric support, further cementing its commitment to revolutionizing the future of work. About Double Double, based in Brooklyn, NY, is a flexible remote assistant service designed to address the evolving demands of the contemporary work landscape. Committed to its mission of reclaiming valuable time for clients, the company combines the power of human support, cutting-edge technology, and efficient delegation strategies to streamline daily tasks. With a growing clientele comprising nearly a thousand customers spanning the United States and France, it caters to businesses of all sizes. To date, Double's dedicated team of executive assistants has successfully reclaimed over 250,000 hours for busy executives, marking the company as a driving force in reshaping modern work dynamics.

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