The Role of Machine Learning in Sales

August 3, 2020 | 252 views

Two of our talented data scientists, Yong Liu and Andrew Brooks, recently showcased how Outreach helps sales reps leverage machine learning for their own continuous learning. At Spark+AI Summit 2020, they talked about how machine learning powers our sales engagement platform, as well as how they solve some of the typical challenges all data scientists face when building enterprise-grade applications.

Spotlight

Aquicore

Aquicore is the leading ESG data and analytics platform that empowers real estate to take the actions necessary to achieve net zero carbon. Through flexible data collection, sophisticated analytics, and deep expertise, Aquicore supports the world's largest real estate institutions in obtaining high quality ESG data, identifying and executing comprehensive ESG improvement strategies, and achieving energy and GHG emissions reduction targets portfolio-wide. The Aquicore platform is currently deployed across more than 1,000 buildings and 400 million square feet with leading owners and operators of real estate, including Tishman Speyer, Bridge Commercial Real Estate, EQ Office, DWS, and Columbia Property Trust.

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SOFTWARE

Top 10 Low-Code App Development Platforms for Fast Custom App Creation

Article | July 14, 2022

Explore the top low-code platforms that enable fast and cost-effective app development with a strategic approach by creating and achieving MVPs and understanding the KPIs of a good platform. Contents 1 Low-Code Development Essentials: Creating and Deploying Effective MVPs 2 KPIs of a Good Low Code Development Platform 3 Top 10 Low-Code App Development Platforms 3.1 AIRKIT 3.2 BETTY BLOCKS 3.3 CREATIO 3.4 DECISIONS 3.5 INTERFACING 3.6 KISSFLOW 3.7 SKUID 3.8 TRACKVIA, INC. 3.9 ULTIMUS 3.10 XENOSS 4 Strategic Low-Code Development: Trend Forecast Analysis Low-code platforms have transformed software development, enabling fast and cost-effective app development. This article covers vital components like creating effective minimum viable products, execution strategies, and key performance indicators to look for in a good low code platform for mobile app development. The article also lists the top 10 platforms, like Airkit, Betty Blocks, and Creatio, which offer innovative solutions to reduce time-to-market and produce exceptional results. 1. Low-Code Development Essentials: Creating and Deploying Effective MVPs Creating a software product or app from scratch doesn't have to be long and tiresome when it can be fast and fun with the help of low-code application development platforms. Before you start building your app around the no code framework, you need to create a minimum viable product (MVP) that can thrive on its own in the market. Defining the attributes of your app to meet your value proposition is essential. Having a plan of execution alongside the best lowcode development tools leads to the success of your software development projects. Effective execution strategies and product development strategies are far more critical to the success of your product than the development process itself. Thanks to low-code platforms, developing and deploying the desired features in your app is faster and easier than ever before. Cutting down on the development time leaves you more time to think strategically about product design, marketing, and perhaps sales. 2. KPIs of a Good Low Code Development Platform Low-code platforms for mobile app development allow organizations to deliver new user experiences faster. While evaluating different low-code application development platforms that meet your business needs, we highly recommend these factors, KPIs, and features to look for: Drag-and-drop interface: Enables non-technical users to create apps, reducing IT burden. It boosts productivity and lowers development time and costs. Develop once and deploy anywhere: Low code mobile app development platforms create apps for multiple platforms (cross platforms) without extra coding. It cuts down on IT workload and speeds up time-to-market. Seamless integration with enterprise systems: Simplifies the integration of enterprise systems with low code app development platforms, trims development time and costs, and enhances system efficiency. Intelligent BI and analytics: Automatically analyzes data, minimizing the time and effort required for data analysis. Leverage insights for data-driven decisions and improves business outcomes. AI-enabled data enrichment: Automatically fills in missing values or adds more data points to enrich the data. Improves data quality and accuracy and reduces IT workload. Complete visibility of data with dashboards: Provides a real-time view of app performance and user behavior. Monitors and improves app performance and user experience. Compliance with international data security policies: Ensures compliance with GDPR, HIPAA, Intertek, BSI, and AICPA SOC, reducing the risk of data breaches and ensuring data privacy. Flexibility for coding and posting: Enables developers to use preferred coding languages and frameworks, improving developer productivity. Transparency and predictability with pricing: This provides transparency and predictability regarding pricing. Allows budgeting for app development and reduces the risk of cost overruns. Low-code platforms help businesses develop applications quickly and efficiently. They offer a visual development environment, integrate with existing systems, support rapid application development, cross-platform compatibility, customization, and security. They are an excellent solution for businesses wanting to build applications quickly and cost-effectively. 3. Top 10 Low-Code App Development Platforms Today's low-code development platforms, which use the most recent low code technology, put more emphasis on innovation and optimization of business processes than just quick development and deployment. When your prime focus is fast-paced app development, there are some platforms that go above and beyond to reduce time-to-market and produce exceptional results, as listed down below. 3.1 Airkit Building complex apps with beautiful front-end experiences requires custom components, workflows, and styles. Share and iterate with the team to collaborate on application development. Airkit uses a visual builder, conversation automation, agent automation, security, and integrations. Latching on to anything with pre-built integrations helps with fast and free additional functionalities. For excellent CX, use components for purpose-built CX across all platforms. Reusable components and templates for designing personalized cross platform buyer journeys. With app debuggers, you can debug, test, and preview apps and use multi-environment deployment with a single click. Manage and control security and scalability with role-based access, versioning and environments, as well as end-user authentication. 3.2 Betty Blocks Betty Blocks is an enterprise-grade no-code development platform that lets users build collaboratively with no limitations. It lets you build apps with rapid application development technology, automate processes, and maximize efficiency. It is utilized by citizen developers to build solutions that integrate with the current tech stack. Building internal applications, customer-facing apps, and process automations is simple and easy to innovate with Betty Blocks. It offers development, testing, and production environments on its public cloud as well as on-premise and cloud providers in its standard and enterprise plans, respectively. As far as free and fast integrations are concerned, it integrates with everything from its Betty Blocks Store. It also lets you build your own integrations using the API. Its intuitive drag-and-drop user interface builder allows reusability, radically shortens the time to market, and empowers the citizen development workforce. 3.3 Creatio Creatio is a no-code development platform with a compostable architecture. Creatio Studio allows for no-code application development with an extreme degree of freedom. It lets you select the available types of apps, connectors, and OOTB functionality templates to manage instances and facilitate the collaborative development process. It is packed with intuitive no-code design automation tools to create and modify pages and views, data models, workflows, and integrations in a no-code workplace. It has a library of predefined views, widgets, and templates to accelerate the design process. Optimize and manage structured and fluid processes using workflow management capabilities with advanced analytics. Add integrations with SOAP and REST integration connectors. Use AI and ML to automate your workflows and enhanced security and safety for enterprise application platform scalability. Using the collaborative process designer, accelerate process design and standardize process management with team efforts. 3.4 Decisions Decisions is a powerful low code automation platform and business process management software that is capable of building no-code and low code applications. It helps turn siloed decisions into centralized rules. Its no-code intelligent process automation platform enables the codification of business logic and automation decisions, manages workflows, finds and fixes problems, connects systems to unify operations, and designs seamless experiences. Its visual design interface helps to design, optimize, and launch complex processes without writing code. Building software apps that solve business problems by automating functions to simplify, standardize, and streamline business operations and stay compliant is easy with Decisions. 3.5 Interfacing. Intefacing offers a business transformation suite using low-code rapid application development technology. It primarily supports business process optimization, quality control, continuous improvement, change management, SOP development, digital transformation, business excellence, and stakeholder happiness. It extensively offers eFORMS, process automation, low code database table entity designer, system integration designer, tax monitoring and delegation, custom rules and actions, text and voice messaging services, custom dashboard design, and app mobile touchscreen for better control over your low code mobile app development. Interfacing allows building simple to complex consumer-focused applications and business processes in hours, not days. 3.6 Kissflow Kissflow's enterprise-grade low code application development platform lets businesses take control with no IT background. It helps digitize operations, automate processes, and modernize apps using its components. The software offers a comprehensive suite of features such as application builder, process designer, boards, reports, and analytics, and custom UI. It also provides collaboration, developer sandbox, extensive integrations, external portals, and roles-based access control for application deployment with new builds. Using a visual builder for forms with easy drag-and-drop options, work management, intuitive dashboards, communication, and collaboration, Kissflow has emerged as an industry standard in no-code development. Bring business and IT together with a DevOps approach, streamline ad-hoc requests, manage and control with a central console, and reap returns with high productivity and a lower time-to-market with Kissflow. 3.7 Skuid With Skuid, you can build low-code mobile apps from scratch for multiple platforms that are user-friendly. It allows design interdependence, composite apps, and rapid prototyping. Custom user experience options on Skuid NLX involve design decisions about interaction, navigation, and app structure. Skuid SFX helps build modern, custom Salesforce apps. It helps with lightning customization, portals and communities, and a high-performance engine. Skuid EXP for enterprise HR app creation brings features to maximize platform value, flexible deployment, and people-centered portal creation. Components on Skuid include account dashboards, customer request forms, opportunity management, quick orders, revenue and expense dashboards, dynamic forms, retail data dashboards, and a contact directory. These features help increase app adoption and innovation by 10x. 3.8 TrackVia, Inc. TrackVia helps automate processes in a business to connect and track everything that matters. It allows for seamless integration with existing ERP, CRM, BPM, financial systems, and more. It helps keep up with product and quality, compliance, custom workflows, supply chain management, project management, and field services. Its low-code app development platform enables users to build business apps without code and without limits with the help of its toolkit and a canvas. It brings intelligent workflow automation, single to multiple sandbox environments with unlimited applications and unlimited storage, and records for 1 administrator and 5 users. Its pricing plans include mobile, quick start, business, and enterprise for citizen developers in any industry. 3.9 Ultimus Ultimus offers a highly customizable platform with integration capabilities for business process management. It has a strong focus on security and compliance and offers scalability and dedicated support. Ultimus streamlines app development with a cost-effective platform, empowering non-IT business users to create custom apps easily. Its mobile-ready technology deploys on-cloud or on-premises servers, prioritizes decision-making, and improves the customer experience by eliminating isolated apps and data. A unified inbox and high-productivity portal fuses interactions with customers, employees, and partners. Ultimus avoids high upfront costs with flexible pricing options. 3.10 Xenoss Xenoss's mar-tech, low-code platform offers up to 40% cost savings and the fastest time-to-market in the industry. It has ad-tech and mar-tech parts like a bidding cluster, mission control, campaign front end, account server, logging cluster, predictor optimization engine, aggregator, reporter, DMP profile builder, DMP segment builder, DMP real-time audience DB cluster, health monitoring system, and real-time anti-fraud. Its feature set includes campaign management, budget management, creatives, supply integrations, device targeting, geographic targeting, audience targeting, dayparting, media planning, the DMP, automatic campaign optimization, manual campaign optimization, tracking, reporting, and analysis, support tools, and the data collection web SDK. It offers a customizable and integratable user-friendly platform. With a strong focus on scalability, it offers dedicated support. Its pricing is based on a per-user basis. 4. Strategic Low-Code Development: Trend Forecast Analysis Large companies will keep using low-code platforms for digital transformation in the near future because their visual interfaces and pre-built components can speed up software development. Strategic low-code development will be a must for reducing time-to-market, speeding up digital transformation, and putting security and compliance front and center. More and more people will use industry-specific solutions, AI integration, collaboration, and process automation, which will streamline operations and make them more efficient. Some of the best low code app development platforms will meet security and compliance requirements like HIPAA and PCI, so sensitive information will be safe. AI and machine learning tools will make it easier to solve problems and improve processes. This will bring IT and business operations closer than ever before. These automation platforms will be crucial to making businesses more profitable and stable because they will let them get the most done with the least amount of work.

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AI TECH

Empowering Industry 4.0 with Artificial Intelligence

Article | July 20, 2022

The next step in industrial technology is about robotics, computers and equipment becoming connected to the Internet of Things (IoT) and enhanced by machine learning algorithms. Industry 4.0 has the potential to be a powerful driver of economic growth, predicted to add between $500 billion- $1.5 trillion in value to the global economy between 2018 and 2022, according to a report by Capgemini.

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AI TECH

How Artificial Intelligence Is Transforming Businesses

Article | July 20, 2022

Whilst there are many people that associate AI with sci-fi novels and films, its reputation as an antagonist to fictional dystopic worlds is now becoming a thing of the past, as the technology becomes more and more integrated into our everyday lives. AI technologies have become increasingly more present in our daily lives, not just with Alexa’s in the home, but also throughout businesses everywhere, disrupting a variety of different industries with often tremendous results. The technology has helped to streamline even the most mundane of tasks whilst having a breath-taking impact on a company’s efficiency and productivity

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The advances of AI in healthcare

Article | February 11, 2020

With the Government investing £250 million into the project, the Lab will consider how to use AI for the benefit of patients – whether this be the deployment of existing AI methods, the development of new technologies or the testing of their safety. Amongst other things, the initiative will aim to deliver earlier diagnoses of cancer. It is estimated that in excess of 50,000 extra patients could see their cancer being detected at an early stage, thus boosting survival rates. More specifically, a study has shown that AI is quicker in identifying brain tumour tissue than a pathologist.This would have a positive knock-on effect in other areas, such as enabling money to be saved (that otherwise would have been spent on further treatment) and reducing the workload of staff (at a time when there is a crisis in NHS workforce numbers).

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Spotlight

Aquicore

Aquicore is the leading ESG data and analytics platform that empowers real estate to take the actions necessary to achieve net zero carbon. Through flexible data collection, sophisticated analytics, and deep expertise, Aquicore supports the world's largest real estate institutions in obtaining high quality ESG data, identifying and executing comprehensive ESG improvement strategies, and achieving energy and GHG emissions reduction targets portfolio-wide. The Aquicore platform is currently deployed across more than 1,000 buildings and 400 million square feet with leading owners and operators of real estate, including Tishman Speyer, Bridge Commercial Real Estate, EQ Office, DWS, and Columbia Property Trust.

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AI TECH, GENERAL AI, SOFTWARE

Grammarly Unveils Expanded Vision to Power the AI-Connected Enterprise

Businesswire | May 22, 2023

Grammarly, the company delivering AI communication assistance to over 50,000 teams and 30 million people daily, is unveiling an expanded product vision to usher in the AI-connected enterprise of the future. With new AI features coming to Grammarly Business, companies will receive wall-to-wall AI communication assistance to better access and use information across their organizations, elevate teams’ skills and productivity, and create content with increased speed, relevancy, and comprehension. Businesses are struggling with information and application overload. The amount of global data is projected to more than double from 2022 to 2026, and 54% of employees already spend more time locating documents than responding to messages. Generative AI technologies can make it easier to create and share content, yet point solutions only add to the mass proliferation of content and create more context-switching that slows teams down. Backed by 14 years of AI expertise, Grammarly is committed to helping companies eliminate this complexity with enterprise-grade AI that unblocks the flow of information across their organizations and up-levels how work gets done. “Communication is the conduit for moving information across organizations, and Grammarly acts as the connector,” said Rahul Roy-Chowdhury, Grammarly CEO. "For well over a decade, we've been helping people communicate more effectively where they write. Now we'll go beyond words—using AI to empower teams with the knowledge they need, wherever they already are. The result? More effective teams driving higher-value work that matters to your business.” To realize this vision, Grammarly is focusing development on three key elements: Giving employees the knowledge they need based on their experiences and the institutional knowledge embedded across their organizations—and putting it at their fingertips Recommending the best next steps to communicate effectively, whether that be to respond, consult someone else, or reference additional information Co-creating brand-aligned content that incorporates how employees want to sound—and what their audiences need to know Enhancing GrammarlyGO for the Enterprise and Introducing Knowledge Share In the first step toward this vision, Grammarly is announcing new and enhanced features to help Grammarly Business customers break down information silos and focus on more impactful work. The features include: Enterprise-specific capabilities in GrammarlyGO—the company’s on-demand assistant powered by generative AI—produce even more relevant text that’s tailored to the business. GrammarlyGO already accounts for certain context, like where a user is writing and their intent, to help them quickly ideate, compose, rewrite, and respond to communications. For Grammarly Business customers, GrammarlyGO will now also incorporate organizational context, including: Company terms and knowledge to deliver highly contextual, generated content Brand tone preferences to generate on-brand content that adheres to company voice and ensures a consistent brand experience Relevant prompts based on specific team use cases to help them maximize productivity by jump-starting tasks Knowledge share surfaces definitions of company terms and links to relevant documents and key contacts directly in an employee’s workflow, so they don’t have to break focus to search for information and can quickly get up to speed. Grammarly will expand the ecosystem that supports knowledge share over time with a set of connectors and app integrations to help employees easily move through complex workflows. Unlike many other AI solutions, Grammarly can provide comprehensive context safely across the applications and websites that teams already use, not limiting its intelligence and capabilities to any single platform or application. Businesses can scale their use of AI knowing it’s backed by Grammarly’s enterprise-grade security and privacy standards, commitment to responsible AI, and a suite of compliances and certifications that put customers first. Grammarly never sells customer data or allows third parties to train on customer data. The first iteration of the new features will be available in beta for Grammarly Business customers in June, with additional functionality and capabilities added over time. To learn more about how Grammarly’s enterprise-grade AI will help businesses drive transformation, attend the upcoming keynote: Grammarly to Present Vision for AI in the Enterprise Grammarly will host a livestream keynote on June 8 (10 a.m. PT) to present its vision for the AI-connected workplace. Join the presentation to hear Grammarly CEO Rahul Roy-Chowdhury and other company executives share Grammarly’s product vision, demo new enterprise features, and illuminate how generative AI is up-leveling businesses and professionals to achieve results—while maintaining trust, security, and autonomy. About Grammarly Grammarly is on a mission to improve lives by improving communication. Every day, 30 million people and 50,000 teams worldwide trust Grammarly’s AI and human expertise to help ideate, compose, revise, and comprehend communications. Our product offerings—Grammarly Free, Grammarly Premium, Grammarly Business, Grammarly for Education, and Grammarly for Developers—deliver secure, contextually relevant support across over 500,000 apps and websites. Founded in 2009, Grammarly is one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, a member of the Forbes Cloud 100, and one of Inc.’s Best Workplaces. Learn more at grammarly.com/about.

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AI APPLICATIONS, SOFTWARE, FUTURE TECH

Sprout Social enhances platform with new artificial intelligence (AI) investments

Globenewswire | April 11, 2023

Sprout Social, an industry-leading provider of cloud-based social media management software, today announced the launch of a series of new AI features across its platform that combines the power of Sprout’s proprietary machine learning (ML) and deep automation capabilities with OpenAI’s GPT model. The new features will be available throughout the Sprout platform, starting with additions to listening, publishing, customer care and advocacy. They build on Sprout’s strengths in user-centric design and its extensive, diverse customer base to create intuitive solutions that enable organizations to work smarter, unlock creativity and exponentially increase social media’s business impact. These enhancements further infuse AI into Sprout’s platform and expand on a foundation of existing ML and automation capabilities including Optimal Send Times, Smart Categories and sophisticated social customer care routing and workflow functionality. It also integrates the recent acquisition of Repustate as core machine learning fabric, bringing 15 years of proven success in advanced sentiment analysis and natural language processing to help customers further deploy social at scale. “The rapid advancements in AI require us to be intentional and bring the most valuable aspects to our customers, tailored to the unique challenges of social business,” said Justyn Howard, CEO and Co-Founder of Sprout Social. “Impactful and intuitive AI will be ready to use and fit seamlessly into current workflows while vastly improving them. This will deliver incredible value to our customers and empower them to unlock even greater ROI from social.” The first feature, Smart Query Suggestions, is currently in beta and will be widely available soon. It elevates Sprout’s Listening solution with GPT-powered query keyword recommendations to capture the most comprehensive insights. Additional upcoming OpenAI and Repustate-based capabilities will minimize manual care tasks, provide targeted, high-quality copy suggestions to prioritize high-impact creative and strategic work, and unlock nuanced understanding of social conversation. Learn more about Sprout's approach to AI and automation as well as key considerations for organizations here. About Sprout Social Sprout Social is a global leader in social media management and analytics software. Sprout’s unified platform puts powerful social data into the hands of more than 34,000 brands so they can make strategic decisions that drive business growth and innovation. With a full suite of social media management solutions, Sprout offers comprehensive publishing and engagement functionality, customer care, connected workflows and AI-powered business intelligence. Sprout’s award-winning software operates across all major social media networks and digital platforms. For more information about Sprout Social (NASDAQ: SPT), visit sproutsocial.com.

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AI APPLICATIONS, SOFTWARE, FUTURE TECH

New Relic Helps Monitoring APIs with OpenAI GPT using Two Lines of Code

New Relic, Inc. | March 16, 2023

On March 15, 2023, New Relic announced a new machine learning operations (MLOps) feature that lets engineering teams track performance and cost metrics in real time for OpenAI's GPT Series APIs with just two lines of code. This new capability will enable engineering teams to optimize their usage of OpenAI's GPT Series APIs, resulting in improved efficiency and cost savings. It also shows that New Relic is committed to coming up with new ways to help businesses keep up with the fast-changing technology landscape. The integration broadens New Relic's supported data catalog and provides engineers with useful information about GPT usage, speed, and effectiveness, allowing them to optimize performance and achieve better results from their ML models. With this new feature, engineering teams will be able to have better control over their machine learning models and make sure they work well. With the ability to monitor real-time performance and cost metrics, teams can make informed decisions about how to allocate resources and improve overall performance. Chief Growth Officer and GM of Observability at New Relic, Manav Khurana, commented, "This is an exciting time for companies that are embracing GPT and building modern applications with generative AI." He also said, "Observability is a game changer when it comes to helping companies extract value from GPT." He added, "We are making it so that any engineer using GPT APIs can easily monitor their cost and performance with an easy set-up and at no cost." He also said, "This aligns with our mission to put the power of observability into the hands of every engineer." (Source - Businesswire) For New Relic full platform users, the OpenAI GPT integration is free, and engineers can get started quickly by signing up for a free New Relic account. By using the power of New Relic's platform, engineers can easily find bottlenecks and fix problems that could be slowing down their machine learning models. This integration also makes it easy for data scientists and engineers to work together to improve model accuracy and shorten the time it takes to get a product to market. AboutNew Relic, Inc. New Relic is an application performance and error tracking platform helping engineers and developers do their best work using data and not opinions at every stage of the software lifecycle. Engineering teams across the globe visualize, analyse and troubleshoot their software for better performance with its powerful cloud-based observability platform. This helps companies to create an accurate software with improved uptime, performance, scale and efficiency and deploy faster with accelerated time to market. It was founded in 2008 and headquartered in San Francisco, California.

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AI TECH, GENERAL AI, SOFTWARE

Grammarly Unveils Expanded Vision to Power the AI-Connected Enterprise

Businesswire | May 22, 2023

Grammarly, the company delivering AI communication assistance to over 50,000 teams and 30 million people daily, is unveiling an expanded product vision to usher in the AI-connected enterprise of the future. With new AI features coming to Grammarly Business, companies will receive wall-to-wall AI communication assistance to better access and use information across their organizations, elevate teams’ skills and productivity, and create content with increased speed, relevancy, and comprehension. Businesses are struggling with information and application overload. The amount of global data is projected to more than double from 2022 to 2026, and 54% of employees already spend more time locating documents than responding to messages. Generative AI technologies can make it easier to create and share content, yet point solutions only add to the mass proliferation of content and create more context-switching that slows teams down. Backed by 14 years of AI expertise, Grammarly is committed to helping companies eliminate this complexity with enterprise-grade AI that unblocks the flow of information across their organizations and up-levels how work gets done. “Communication is the conduit for moving information across organizations, and Grammarly acts as the connector,” said Rahul Roy-Chowdhury, Grammarly CEO. "For well over a decade, we've been helping people communicate more effectively where they write. Now we'll go beyond words—using AI to empower teams with the knowledge they need, wherever they already are. The result? More effective teams driving higher-value work that matters to your business.” To realize this vision, Grammarly is focusing development on three key elements: Giving employees the knowledge they need based on their experiences and the institutional knowledge embedded across their organizations—and putting it at their fingertips Recommending the best next steps to communicate effectively, whether that be to respond, consult someone else, or reference additional information Co-creating brand-aligned content that incorporates how employees want to sound—and what their audiences need to know Enhancing GrammarlyGO for the Enterprise and Introducing Knowledge Share In the first step toward this vision, Grammarly is announcing new and enhanced features to help Grammarly Business customers break down information silos and focus on more impactful work. The features include: Enterprise-specific capabilities in GrammarlyGO—the company’s on-demand assistant powered by generative AI—produce even more relevant text that’s tailored to the business. GrammarlyGO already accounts for certain context, like where a user is writing and their intent, to help them quickly ideate, compose, rewrite, and respond to communications. For Grammarly Business customers, GrammarlyGO will now also incorporate organizational context, including: Company terms and knowledge to deliver highly contextual, generated content Brand tone preferences to generate on-brand content that adheres to company voice and ensures a consistent brand experience Relevant prompts based on specific team use cases to help them maximize productivity by jump-starting tasks Knowledge share surfaces definitions of company terms and links to relevant documents and key contacts directly in an employee’s workflow, so they don’t have to break focus to search for information and can quickly get up to speed. Grammarly will expand the ecosystem that supports knowledge share over time with a set of connectors and app integrations to help employees easily move through complex workflows. Unlike many other AI solutions, Grammarly can provide comprehensive context safely across the applications and websites that teams already use, not limiting its intelligence and capabilities to any single platform or application. Businesses can scale their use of AI knowing it’s backed by Grammarly’s enterprise-grade security and privacy standards, commitment to responsible AI, and a suite of compliances and certifications that put customers first. Grammarly never sells customer data or allows third parties to train on customer data. The first iteration of the new features will be available in beta for Grammarly Business customers in June, with additional functionality and capabilities added over time. To learn more about how Grammarly’s enterprise-grade AI will help businesses drive transformation, attend the upcoming keynote: Grammarly to Present Vision for AI in the Enterprise Grammarly will host a livestream keynote on June 8 (10 a.m. PT) to present its vision for the AI-connected workplace. Join the presentation to hear Grammarly CEO Rahul Roy-Chowdhury and other company executives share Grammarly’s product vision, demo new enterprise features, and illuminate how generative AI is up-leveling businesses and professionals to achieve results—while maintaining trust, security, and autonomy. About Grammarly Grammarly is on a mission to improve lives by improving communication. Every day, 30 million people and 50,000 teams worldwide trust Grammarly’s AI and human expertise to help ideate, compose, revise, and comprehend communications. Our product offerings—Grammarly Free, Grammarly Premium, Grammarly Business, Grammarly for Education, and Grammarly for Developers—deliver secure, contextually relevant support across over 500,000 apps and websites. Founded in 2009, Grammarly is one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, a member of the Forbes Cloud 100, and one of Inc.’s Best Workplaces. Learn more at grammarly.com/about.

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AI APPLICATIONS, SOFTWARE, FUTURE TECH

Sprout Social enhances platform with new artificial intelligence (AI) investments

Globenewswire | April 11, 2023

Sprout Social, an industry-leading provider of cloud-based social media management software, today announced the launch of a series of new AI features across its platform that combines the power of Sprout’s proprietary machine learning (ML) and deep automation capabilities with OpenAI’s GPT model. The new features will be available throughout the Sprout platform, starting with additions to listening, publishing, customer care and advocacy. They build on Sprout’s strengths in user-centric design and its extensive, diverse customer base to create intuitive solutions that enable organizations to work smarter, unlock creativity and exponentially increase social media’s business impact. These enhancements further infuse AI into Sprout’s platform and expand on a foundation of existing ML and automation capabilities including Optimal Send Times, Smart Categories and sophisticated social customer care routing and workflow functionality. It also integrates the recent acquisition of Repustate as core machine learning fabric, bringing 15 years of proven success in advanced sentiment analysis and natural language processing to help customers further deploy social at scale. “The rapid advancements in AI require us to be intentional and bring the most valuable aspects to our customers, tailored to the unique challenges of social business,” said Justyn Howard, CEO and Co-Founder of Sprout Social. “Impactful and intuitive AI will be ready to use and fit seamlessly into current workflows while vastly improving them. This will deliver incredible value to our customers and empower them to unlock even greater ROI from social.” The first feature, Smart Query Suggestions, is currently in beta and will be widely available soon. It elevates Sprout’s Listening solution with GPT-powered query keyword recommendations to capture the most comprehensive insights. Additional upcoming OpenAI and Repustate-based capabilities will minimize manual care tasks, provide targeted, high-quality copy suggestions to prioritize high-impact creative and strategic work, and unlock nuanced understanding of social conversation. Learn more about Sprout's approach to AI and automation as well as key considerations for organizations here. About Sprout Social Sprout Social is a global leader in social media management and analytics software. Sprout’s unified platform puts powerful social data into the hands of more than 34,000 brands so they can make strategic decisions that drive business growth and innovation. With a full suite of social media management solutions, Sprout offers comprehensive publishing and engagement functionality, customer care, connected workflows and AI-powered business intelligence. Sprout’s award-winning software operates across all major social media networks and digital platforms. For more information about Sprout Social (NASDAQ: SPT), visit sproutsocial.com.

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AI APPLICATIONS, SOFTWARE, FUTURE TECH

New Relic Helps Monitoring APIs with OpenAI GPT using Two Lines of Code

New Relic, Inc. | March 16, 2023

On March 15, 2023, New Relic announced a new machine learning operations (MLOps) feature that lets engineering teams track performance and cost metrics in real time for OpenAI's GPT Series APIs with just two lines of code. This new capability will enable engineering teams to optimize their usage of OpenAI's GPT Series APIs, resulting in improved efficiency and cost savings. It also shows that New Relic is committed to coming up with new ways to help businesses keep up with the fast-changing technology landscape. The integration broadens New Relic's supported data catalog and provides engineers with useful information about GPT usage, speed, and effectiveness, allowing them to optimize performance and achieve better results from their ML models. With this new feature, engineering teams will be able to have better control over their machine learning models and make sure they work well. With the ability to monitor real-time performance and cost metrics, teams can make informed decisions about how to allocate resources and improve overall performance. Chief Growth Officer and GM of Observability at New Relic, Manav Khurana, commented, "This is an exciting time for companies that are embracing GPT and building modern applications with generative AI." He also said, "Observability is a game changer when it comes to helping companies extract value from GPT." He added, "We are making it so that any engineer using GPT APIs can easily monitor their cost and performance with an easy set-up and at no cost." He also said, "This aligns with our mission to put the power of observability into the hands of every engineer." (Source - Businesswire) For New Relic full platform users, the OpenAI GPT integration is free, and engineers can get started quickly by signing up for a free New Relic account. By using the power of New Relic's platform, engineers can easily find bottlenecks and fix problems that could be slowing down their machine learning models. This integration also makes it easy for data scientists and engineers to work together to improve model accuracy and shorten the time it takes to get a product to market. AboutNew Relic, Inc. New Relic is an application performance and error tracking platform helping engineers and developers do their best work using data and not opinions at every stage of the software lifecycle. Engineering teams across the globe visualize, analyse and troubleshoot their software for better performance with its powerful cloud-based observability platform. This helps companies to create an accurate software with improved uptime, performance, scale and efficiency and deploy faster with accelerated time to market. It was founded in 2008 and headquartered in San Francisco, California.

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