SpaceX journey: Liquid-fueled rocket to crew dragon spacecraft.

RASHMI SINGH | January 28, 2020 | 1022 views

  • Since its launch in 2002, SpaceX has passed a series of significant milestones over the years. By December 2008, NASA awarded SpaceX a $1.6 billion contract for Commercial Resupply Services (CRS) to the International Space Station (ISS).

  • In 2011 SpaceX publicly announced the Reusable Launch System Development Program. In March 2017, SpaceX relaunched the used rocket and brought it back by landing it in the ocean, safely.

  • In March 2019, SpaceX conducted the maiden launch of its new iteration of the Dragon spacecraft, known as Crew Dragon, the first manned Crew Dragon mission is set the year 2020.


10, 9, 8, 7, 6, 5, 4, 3, 2, 1, Lift off! And SpaceX makes history.

On December 21, 2015, the Falcon 9 rocket delivered 11 communications satellites to orbit. During this launch, SpaceX attempted a propulsive landing for a Falcon 9, the first stage successfully returned from space and landed at Landing Zone 1. This is the first time in history an orbital class rocket landed on the pad.

“It’s kind of amazing that this window of opportunity is open for life to go beyond Earth. And we just don’t know how long that window is going to be open. But the thing that gets me most fired up is that creating a self- sustaining civilization on Mars, it would be the greatest adventure ever, ever in human history. It would be so exciting to wake up in the morning and think that that’s what’s happening.”


- Elon Musk, Founder, SpaceX.

SpaceX has been really exciting and it has revolutionized the public interest in space exploration and rockets and sending humans back into space.

The company has become the household name in America and its little wonder why. Founded by the eccentric and controversial Elon Musk, the rocket builder is now one of the most valuable private companies in the world, ranking among the likes of Uber and Airbnb. Elon Musk founded SpaceX with the ultimate goal of enabling human life on Mars. Musk envisions a future where humans live in a spacefaring civilization, frequent voyages from Earth to Mars and vice-versa.

"Consciousness is a very rare and precious thing, we should take whatever steps we can to preserve the light of consciousness. We should do our very best to become a multiplanet species, extend consciousness beyond Earth and we should do it now." Elon Musk, Founder, SpaceX.

Story Behind the Foundation of SpaceX

In 2001, Musk conceptualized a project to land a miniature experimental greenhouse on Mars. Musk travelled to Russia to buy refurbished Intercontinental Ballistic Missiles also known as ICBMs to send colony of mice to Mars. Russian offered to sell one rocket at $8 million USD. Musk felt it was artificially overpriced, they even taunted Elon Musk. “They said, ‘Oh, little boy, you don’t have the money?” to which Musk replied “I think we can build a rocket ourselves.”

On the flight back from Moscow, Musk realized that he could start a company that could build the affordable rockets he needed. Musk calculated that the raw materials for building a rocket actually were only 3% of the sales price of a rocket at the time. SpaceX could cut the launch price by a factor of ten and still enjoy a 70% gross margin.

With $100 million USD, Musk founded SpaceX, in May 2002 with the intention of building spacecraft for commercial space travel. To reach this height of success where it is today, SpaceX has worked hard through ups and downs. Here's a rundown of SpaceX's greatest achievements!

SpaceX’s Achievements

In 2006 The first SpaceX rocket failed in just 33 seconds after lift-off. In 2007 and in 2008 the 2nd and the 3rd chance to establish Company’s credibility also ended in failure. Now, Musk had money that could only fund the 4th launch. On 28th Sep, 2008, the 4th Falcon 1 Rocket was successfully launched and achieved Earth orbit. History was made. Falcon 1 became the first privately developed liquid fuel rocket to orbit the Earth. Since then, there was no looking back for SpaceX and Elon Musk.

On December 23, 2008, NASA awarded SpaceX $1.6 billion Dollar contract to handle cargo transplant for the International Space Station.

By December 2010, SpaceX's Dragon cargo capsule became the first privately developed spacecraft in history to launch and re-enter from low-Earth orbit. It also became the first private company to send a Dragon to the International Space Station in May 2012. That step was crucial because the technology proved it could safely dock to the orbiting station.

In 2011, SpaceX publicly announced Reusable Launch System Development Program. After few failure attempts, SpaceX achieved a successful landing and recovery of a first stage in December 2015.

In April 2016, the Falcon 9 rocket launched the Dragon spacecraft to the International Space Station, and the rocket booster returned to land vertically on the "Of Course I Still Love You" droneship. This event, was very exciting for the company because its goal is to achieve rocket reusability. In March 2017, SpaceX relaunched the used rocket and brought it back by landing it in the ocean.  It was a perfect landing. All rockets are designed to burn up on reentry, but SpaceX rockets can not only withstand reentry, it can also successfully land back on Earth and refly again. Musk believes a fully and rapidly reusable rocket is needed to reduce the cost of Space travel.

Today in 2019, we see SpaceX rockets flawlessly return from space, landing both on land and at sea -this truly became the company's signature feat!

The first reuse of an orbital rocket happened in March 2017. SpaceX achieved the world's first-second reflight of an orbital class Falcon 9 rocket after the delivery of cargo to space. Musk said that day:

"It means you can fly and refly an orbital class booster, which is the most expensive part of the rocket. This is going to be, ultimately, a huge revolution in spaceflight."

Learn more: SpaceX: Facts About Elon Musk's Private Spaceflight Company.

SpaceX’s most recent achievement to date is its Falcon Heavy test flight, which in February 2018 was the first attempt to launch a Falcon Heavy rocket. After a
successful launch, the Falcon Heavy is now the most powerful rocket in operation anywhere in the world. The payload dummy was Musk’s Tesla Roadster sports car, with a dummy astronaut called “Starman" in its driving seat.

In March 2019, SpaceX conducted the maiden launch of its new iteration of the Dragon spacecraft, known as Crew Dragon, which will be used to transport NASA astronauts to the ISS and return them safely to Earth.

Learn More: Elon Musk Sets Out SpaceX Starship’s Ambitious Launch Timeline

What’s next

Starlink is the name of a satellite network that the private spaceflight company SpaceX is developing to provide low-cost internet to remote locations. SpaceX launched its first two Starlink test craft, named TinTinA and TinTinB, in 2018. The mission went smoothly.

The first 60 Starlink satellites were launched on May 23, 2019, aboard a SpaceX Falcon 9 rocket. The satellites successfully reached their operational altitude of 340 miles. Within days of the first launch, skywatchers spotted a linear pearl string of lights as the satellites whizzed overhead in the early morning. The International Astronomical Union expressed concerns in a statement released in June 2019. "Satellite constellations can pose a significant or debilitating threat to important existing and future astronomical infrastructures, and we urge their designers and deployers as well as policy-makers to work with the astronomical community in a concerted effort to analyse and understand the impact of satellite constellations," the statement said.

So far, SpaceX has flown 19 Dragon spacecraft CRS resupply missions to the International Space Station (ISS) under a partnership contract with NASA. Every single docking with the ISS proved it could successfully transport humans one day.

On the bright side, SpaceX has now aced all its major tests, and could take astronauts into space for its first crewed flight to the space station in just a couple of months. Doug Hurley, one of the NASA astronauts scheduled to fly on that mission, described Sunday's test as "kind of the final exam," adding, "We're getting really close to our flight."

According to SpaceX CEO Elon Musk, the Crew Dragon hardware for that mission should ready by February, and the mission should be ready to go "in the second quarter."

Starship is the next. Musk believes the company is on the cusp of achieving "the holy grail of space". SpaceX will ultimately replace all their rockets and spacecraft with Starship. Engineers are utilizing all their previous technological achievements and knowledge to develop this next-generation craft with the promise to take humans to the Moon, Mars, and beyond!

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Pyxis One is a global AI start-up that builds sophisticated AI infrastructure for marketing and business growth. The growing Pyxis One suite of AI products currently cater to the research and innovation, creative and design, performance and social media spheres of marketing and growth. The Pyxis One products are designed to enable all marketing processes to be executed within a robust AI environment, making data accumulation and analysis easy and efficient.

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8 Epic App Innovations that Help Your Business Stand Out

Article | July 20, 2022

Contents 1. The Market for Mobile Application Development 2. Innovations in Mobile Application Development 2.1 In-App Paid Features: Android and iOS Development 2.2 Augmented and Virtual Reality 2.3 Beacon Technology 2.4 Al and Ml 2.5 Wearables 2.6 Predictive Analytics 2.7 Blockchain Technology 2.8 On-Demand Applications 3. Long-Term Benefits of Mobile App Development Innovations for Your Small Business: 4. Tying Everything Together Increased use of the internet and smartphones demands better mobile applications be developed. Innovation is the key driving force that can make or break the market regarding mobile app development. A fantastic team of mobile app developers and smart innovation employing the latest technology produce a huge hit app. Let us learn more about how the mobile app development market grows. 1. The Market for Mobile Application Development The mobile application development market is projected to grow at a 13.4% CAGR from 2023 to 2030, with a value of $187.58 billion recorded in 2021. This is due to the increased use of the internet and smartphone platforms, as well as artificial intelligence and machine learning. The app's algorithms learn and understand user interests to deliver refined results that generate better user engagement. As Ericsson and the Radicati Group forecasted, 6.64 billion people own a smartphone today, which is around 83.32% of the world population, and by 2025, 7.33 billion people will own a smartphone. As a result, there is a substantial rise in demand for better smartphone apps, for which creative and innovative mobile application development is the need of the hour. Innovation will give your business a competitive edge it's never had before. It will also open up new ways to grow your business. Discover the top innovations in mobile app development. 2. Innovations in Mobile Application Development Some of the technological breakthroughs in mobile app development will greatly improve the user experience in the future. These focus mainly on the implementation of the latest technological innovations to realize functionality that has never been seen or done before. Let us now delve into their specifics. 2.1 In-App Paid Features: Android and iOS Development While Android has a market share of 70%, iOS has grabbed a market share of around 28% in the mobile operating systems market as of 2022. In-app advertising and in-app purchases generate the major ROI from mobile applications on both mobile operating platforms. A great UI and UX go a long way toward boosting your app and business, and they also help you rank highly in the respective app markets, i.e., the Google Play Store and the App Store. Rolling out constant updates and adhering to the security standards of the marketplace keeps your business app ranking at the top. 2.2 Augmented and Virtual Reality With the AR kit, you can design and make 3D mobile apps for your customers that use virtual reality. AR and VR are constantly changing the business of making mobile apps. You can use these trends to give mobile users really great experiences. A few of the sectors making successful use of these technologies include gaming, e-commerce, retail, interior design, real estate, tourism and travel, education, training, healthcare, manufacturing and construction, advertising and marketing, and entertainment. Your AR and VR mobile apps are more valuable if you can meet your expectations for maximum ROI with a minimum budget. You can do this by making constant improvements to your minimum viable product. 2.3 Beacon Technology The beacon technology uses a smartphone's Bluetooth to identify any store, museum, or other business in the vicinity. As mobile devices get more powerful, IoT and edge sensors will be used more and more. Because of that, beacon technology will change the way we interact with the world. This technology sends notifications to your customer’s phone about your product when the customer passes by, sends content and descriptions about an ongoing event at your location to your customers, and more. Proximity marketing and indoor navigation notifications are the few ways retail is using this technology. With the help of beacon technology, your business can track assets, keep track of contacts, offer access to loyalty programs, gather advanced data, and send mobile tickets. 2.4 Al and ML The versatility and power of innovations in Al and ML keep them relevant. For example, they let you turn pictures into animations that look real. These animations provide real-time analytics and other valuable insights. As an AI learns from its own experience, providing a better customer experience based on the data you feed it helps create intelligent chatbots. Personalized shopping assistance, fraud prevention, task automation, smart content, voice assistants, and autonomous vehicles are a few of the examples where you will see AI implemented. An AI trains itself through machine learning, or ML. ML forecasts future data trends using available historical data. This invaluable addition to your existing apps transforms the way they interact with customers. We are one step closer to a super-personalized experience. 2.5 Wearables Wearables let you make calls, find your way to your destination, measure and analyze your vital signs in real time, and look at your own personal insights. So, app developers and businesspeople should focus on making apps that give people who use wearables a great digital experience. Getting better apps for wearable devices can greatly enhance their functionality and the user experience. From listening to your favorite music to tracking your fitness goals, taking notes, finding a parking spot, and adhering to your health and fitness regimen, a wearable device does it all. If developing your company’s wearable app delivers more value, this technology is not just a game changer but a lifesaver for many. 2.6 Predictive Analytics Predictive analytics is essential to e-commerce. When it comes to making mobile apps, predictive analysis can help improve both the process and the user experience. By putting together information from many developers, it can help predict problems and suggest solutions. Your predictive analytics will be better if you use artificial intelligence (AI), data mining, machine learning, modeling, and statistics. The data that your small and medium-scale businesses have gathered over a period of time becomes one of the most valuable sources of information that helps predict and forecast future market trends. Unexplained market rises and falls will now have an explanation, as will mobile apps that can precisely tell what, when, and where needs to be changed, replaced, or repaired. Using constants and variables that are already known, predictive analytics and data modeling can help make accurate predictions about the future. 2.7 Blockchain Technology The world of blockchain has innumerable possibilities. Applications backed by blockchain technology benefit from end-to-end encryption. This means no one but you can retain data ownership rights. Blockchain technology is used for a lot of important communication and financial transactions because it is safe and private. Blockchain holds promise for better efficiency, productivity, and performance, as well as for elevating the user experience. Blockchain is more secure and reliable, offers better transparency in financial transactions, makes you go password-free using an SSL certificate (Secure Sockets Layer), promotes simplicity, protects your identity, safeguards access to your digital data and information, and helps transmit and receive accurate data with the help of balanced data transfer using several nodes at once. 2.8 On-Demand Applications As lockdowns and quarantines went on for a long time, many delivery apps started to appear. There were apps for taxis, grocery stores, and even medicine delivery. The on-demand model is likely to grow as more service-based companies shift their focus towards on-demand apps. Technology is always changing, and every year, new versions of technology hit the market. That's why we need to keep up with the latest updates and use them to make applications that are both new and full of features. That's a must for a successful launch of a mobile app. Making the software development process easy for the developers reduces the time it takes to develop applications using the software. There are options like rapid application development software, no code, and low-code application development software. These can include mobile app development, SaaS (software as a service), cloud apps, on-premise standalone apps, desktop apps, and web-based apps for many devices, including IoT devices. Using AI to power the application development process speeds up development, testing, and deployment, which helps a lot with scaling from small to medium to large and beyond. 3. Long-Term Benefits of Mobile App Innovations for Your Small Business: Creating a winning product doesn’t have to be a long process. Improvements on the product offered by competitors and finding competitor product shortcomings, along with using innovative technologies, help add value to your mobile app as a product. Mobile app development innovations help in many ways, such as: Improve your brand's relationship with your customers Offer 24/7 access to your business Get excellent customer insights Efficiently market your product online Save on additional marketing costs Boost employee efficiency by increasing engagement Improve communication shreds down the busy work and Streamline the data Generate a new revenue stream from ads targeted at in-app purchases. As a result, you meet customer expectations efficiently, allowing you to expand your business and attract potential customers. Your customers and potential customers are always looking for something new and exciting to experience and adopt. Sooner or later, they make habits of seeing something, and then they start thinking of that mobile app as a standard benchmark to look up to. Talking about the scalability of a mobile application, there is a lot of scope to improve using innovative technologies, and all minor to major updates take you from where you are to where you want to be. Finding the right mix of technologies will help your business grow and expand. 4. Tying Everything Together Business growth for small-scale businesses starts with new inputs and strategic technological investments in mobile app development. Although they sound promising, striking the right balance to implement innovative technologies relies heavily on rigorous predictive analysis. Tools and technologies help meet customer expectations at scale and grow the business beyond imagination with the power of innovation.

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Empowering Industry 4.0 with Artificial Intelligence

Article | August 2, 2022

The next step in industrial technology is about robotics, computers and equipment becoming connected to the Internet of Things (IoT) and enhanced by machine learning algorithms. Industry 4.0 has the potential to be a powerful driver of economic growth, predicted to add between $500 billion- $1.5 trillion in value to the global economy between 2018 and 2022, according to a report by Capgemini.

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How Artificial Intelligence Is Transforming Businesses

Article | July 14, 2022

Whilst there are many people that associate AI with sci-fi novels and films, its reputation as an antagonist to fictional dystopic worlds is now becoming a thing of the past, as the technology becomes more and more integrated into our everyday lives. AI technologies have become increasingly more present in our daily lives, not just with Alexa’s in the home, but also throughout businesses everywhere, disrupting a variety of different industries with often tremendous results. The technology has helped to streamline even the most mundane of tasks whilst having a breath-taking impact on a company’s efficiency and productivity

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The advances of AI in healthcare

Article | February 11, 2020

With the Government investing £250 million into the project, the Lab will consider how to use AI for the benefit of patients – whether this be the deployment of existing AI methods, the development of new technologies or the testing of their safety. Amongst other things, the initiative will aim to deliver earlier diagnoses of cancer. It is estimated that in excess of 50,000 extra patients could see their cancer being detected at an early stage, thus boosting survival rates. More specifically, a study has shown that AI is quicker in identifying brain tumour tissue than a pathologist.This would have a positive knock-on effect in other areas, such as enabling money to be saved (that otherwise would have been spent on further treatment) and reducing the workload of staff (at a time when there is a crisis in NHS workforce numbers).

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Birdeye Introduces Social Media Software for Local Businesses and Brands

Birdeye | January 31, 2023

On January 30, 2023, Birdeye, a leading all-in-one reputation and digital customer experience platform, announced the release of Birdeye Social, a social media software platform designed to revolutionize social media management for local businesses with multiple social media accounts. Birdeye Social streamlines social publication and reputation monitoring for companies with multiple locations. As a result, businesses can produce and publish customized content with individual local information in one step, rather than manually creating separate posts for each location and localizing posts across dozens of sites. As the need for social communication and consumer convenience grows, it has become vital for local brands and enterprises to leverage technology to engage with their customers digitally at scale. By combining Social with Birdeye's digital customer experience platform, local brands and businesses gain access to a comprehensive growth platform. It includes solutions for managing reputation, getting found online, enhancing customer satisfaction, and engaging with consumers via text, web chat, and now social media. Birdeye's President, and Chief Operating Officer, Dave Lehman, commented, "Unfortunately, most social media tools were not designed for multi-location businesses, making it tedious to monitor social reputation and post across multiple accounts and locations." (Source – Business Wire) Birdeye Co-founder and President of Research and Development Neeraj Gupta commented, "Birdeye Social was designed from the ground up to meet the unique needs of multi-location businesses." He added, "Birdeye is the highest-rated platform to publish personalized social content across locations, monitor and respond to mentions, engage with followers, and get critical business insights — within our all-in-one digital customer experience platform." (Source – Business Wire) About Birdeye Founded in 2012, Birdeye is a leading all-in-one reputation and digital customer experience platform for local businesses and brands. Its all-in-one platform facilitates over 100,000 businesses to seamlessly manage online reputation, interact with prospects via digital channels, and obtain customer experience insights to increase sales and prosper. The company is led by a team of visionaries from Amazon, Google, Salesforce, and Yahoo and is funded by Silicon Valley's who's who, including Yahoo co-founder Jerry Yang, Salesforce founder Marc Benioff, Trinity Ventures, Accel-KKR and World Innovation Lab.

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Lumos Launches App Governance Platform to Streamline IT, Strengthen Security, and Cut Costs

Lumos | January 30, 2023

Lumos has launched the App Governance Platform, a solution that automates access requests, enforces least privilege, and eliminates extra SaaS spending while strengthening security. The App Governance Platform is an innovative security solution that can help organizations lower their SaaS costs and improve their security at the same time. With Lumos' App Governance Platform, organizations have the ability to easily control which users have access to which SaaS applications. The platform provides visibility into app usage, entitlements, and spending, giving customers the power to control licenses and cloud permissions. This platform makes it easier to give access to apps, keep track of who has access, and take access away. The App Governance Platform makes security easier and stronger while lowering SaaS costs. It does this by automating access requests, enforcing least privilege, and monitoring usage. The platform aims to remove technology silos between IT, security, compliance, and finance and help IT leaders transform the company's SaaS stack into a capital-efficient one. The CEO of Lumos says the platform helps IT leaders build an efficient infrastructure for businesses to run smoothly and securely while meeting the demands of the CFO. Mark Jaques, Director of Information Security at Vox Media, says Lumos is a "game changer" that will help drive costs down, increase security, and automate IT tickets. About Lumos Lumos is a platform that streamlines app governance, addressing common challenges such as software cost explosion, excessive admin access, and a large number of JIRA tickets. It automates access requests and ensures least privilege, saving time and effort for IT, security, compliance, and finance teams. Its granular admin settings reduce IT tickets and time-to-resolution. Lumos provides visibility into app usage, entitlements, and spending, enabling effective decision-making and leading to cost savings. The result is reduced IT support costs, improved access, and simplified audits.

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Cogito Announces Innovations in Real-time Conversation Intelligence for Contact Centers

Cogito Corp | January 27, 2023

Cogito, a company that helps businesses with real-time coaching and guidance, has announced new products that will make real-time conversation intelligence in call centers better. The new products are made to help agents in the call center answer customer questions more quickly and effectively. Topic-based machine learning models, real-time transcription with emotion AI markup, self-service admin for easy topic generation, and secure redaction of personally identifiable information (PII) during calls are some of the new features. With these new features, contact centers will have a level of intelligence that has never been seen before. This will help them understand customer conversations better and respond quickly to changing customer needs. Joshua Feast, CEO and Co-Founder of Cogito, said, “Contact center agents and their leaders take the brunt of the service experience, with customer interactions becoming increasingly complex." He added, "We view seamless, integrated conversational AI and emotion AI capabilities as necessary to support today’s workforce." Additionally, he said, "With over a decade of advanced R&D, we differentiate based on our ability to go beyond traditional speech analytics." He further commented, "Our unique combination of behavior insights and real-time natural language processing has culminated into a powerful agent assist and coaching platform that we continue to add to and expand upon." Finally, he said, "The conversation AI solutions announced today are another step forward for the company and our ability to deeply assist an industry that needs human-centered support and guidance.” (Source - Businesswire) The solutions can pick up on more than 200 voice and behavior cues in speech and give real-time advice on how to respond to important topics of conversation. With self-service admin portals and the ability to change conversation themes by line of business, team, or skill group, they also make it easy for operations leaders and supervisors to manage and help their staff. About Cogito Cogito is a software company based in Boston that focuses on AI for emotions and conversations to help contact centers and front-line teams get coaching and advice in real time. Their technology analyzes how people talk to each other to give live guidance during calls and real-time feedback on how customers feel. This helps agents improve their effectiveness, empathy, and performance. Many well-known brands, including five of the Fortune 25 companies, use Cogito's technology to improve their connection with customers and elevate their team members' well-being. Cogito is venture-backed by companies such as OpenView Ventures, Romulus Capital, and Salesforce Ventures. They are committed to producing innovative technology, driving customer success, and helping people live more productive lives.

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Birdeye Introduces Social Media Software for Local Businesses and Brands

Birdeye | January 31, 2023

On January 30, 2023, Birdeye, a leading all-in-one reputation and digital customer experience platform, announced the release of Birdeye Social, a social media software platform designed to revolutionize social media management for local businesses with multiple social media accounts. Birdeye Social streamlines social publication and reputation monitoring for companies with multiple locations. As a result, businesses can produce and publish customized content with individual local information in one step, rather than manually creating separate posts for each location and localizing posts across dozens of sites. As the need for social communication and consumer convenience grows, it has become vital for local brands and enterprises to leverage technology to engage with their customers digitally at scale. By combining Social with Birdeye's digital customer experience platform, local brands and businesses gain access to a comprehensive growth platform. It includes solutions for managing reputation, getting found online, enhancing customer satisfaction, and engaging with consumers via text, web chat, and now social media. Birdeye's President, and Chief Operating Officer, Dave Lehman, commented, "Unfortunately, most social media tools were not designed for multi-location businesses, making it tedious to monitor social reputation and post across multiple accounts and locations." (Source – Business Wire) Birdeye Co-founder and President of Research and Development Neeraj Gupta commented, "Birdeye Social was designed from the ground up to meet the unique needs of multi-location businesses." He added, "Birdeye is the highest-rated platform to publish personalized social content across locations, monitor and respond to mentions, engage with followers, and get critical business insights — within our all-in-one digital customer experience platform." (Source – Business Wire) About Birdeye Founded in 2012, Birdeye is a leading all-in-one reputation and digital customer experience platform for local businesses and brands. Its all-in-one platform facilitates over 100,000 businesses to seamlessly manage online reputation, interact with prospects via digital channels, and obtain customer experience insights to increase sales and prosper. The company is led by a team of visionaries from Amazon, Google, Salesforce, and Yahoo and is funded by Silicon Valley's who's who, including Yahoo co-founder Jerry Yang, Salesforce founder Marc Benioff, Trinity Ventures, Accel-KKR and World Innovation Lab.

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Lumos Launches App Governance Platform to Streamline IT, Strengthen Security, and Cut Costs

Lumos | January 30, 2023

Lumos has launched the App Governance Platform, a solution that automates access requests, enforces least privilege, and eliminates extra SaaS spending while strengthening security. The App Governance Platform is an innovative security solution that can help organizations lower their SaaS costs and improve their security at the same time. With Lumos' App Governance Platform, organizations have the ability to easily control which users have access to which SaaS applications. The platform provides visibility into app usage, entitlements, and spending, giving customers the power to control licenses and cloud permissions. This platform makes it easier to give access to apps, keep track of who has access, and take access away. The App Governance Platform makes security easier and stronger while lowering SaaS costs. It does this by automating access requests, enforcing least privilege, and monitoring usage. The platform aims to remove technology silos between IT, security, compliance, and finance and help IT leaders transform the company's SaaS stack into a capital-efficient one. The CEO of Lumos says the platform helps IT leaders build an efficient infrastructure for businesses to run smoothly and securely while meeting the demands of the CFO. Mark Jaques, Director of Information Security at Vox Media, says Lumos is a "game changer" that will help drive costs down, increase security, and automate IT tickets. About Lumos Lumos is a platform that streamlines app governance, addressing common challenges such as software cost explosion, excessive admin access, and a large number of JIRA tickets. It automates access requests and ensures least privilege, saving time and effort for IT, security, compliance, and finance teams. Its granular admin settings reduce IT tickets and time-to-resolution. Lumos provides visibility into app usage, entitlements, and spending, enabling effective decision-making and leading to cost savings. The result is reduced IT support costs, improved access, and simplified audits.

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Cogito Announces Innovations in Real-time Conversation Intelligence for Contact Centers

Cogito Corp | January 27, 2023

Cogito, a company that helps businesses with real-time coaching and guidance, has announced new products that will make real-time conversation intelligence in call centers better. The new products are made to help agents in the call center answer customer questions more quickly and effectively. Topic-based machine learning models, real-time transcription with emotion AI markup, self-service admin for easy topic generation, and secure redaction of personally identifiable information (PII) during calls are some of the new features. With these new features, contact centers will have a level of intelligence that has never been seen before. This will help them understand customer conversations better and respond quickly to changing customer needs. Joshua Feast, CEO and Co-Founder of Cogito, said, “Contact center agents and their leaders take the brunt of the service experience, with customer interactions becoming increasingly complex." He added, "We view seamless, integrated conversational AI and emotion AI capabilities as necessary to support today’s workforce." Additionally, he said, "With over a decade of advanced R&D, we differentiate based on our ability to go beyond traditional speech analytics." He further commented, "Our unique combination of behavior insights and real-time natural language processing has culminated into a powerful agent assist and coaching platform that we continue to add to and expand upon." Finally, he said, "The conversation AI solutions announced today are another step forward for the company and our ability to deeply assist an industry that needs human-centered support and guidance.” (Source - Businesswire) The solutions can pick up on more than 200 voice and behavior cues in speech and give real-time advice on how to respond to important topics of conversation. With self-service admin portals and the ability to change conversation themes by line of business, team, or skill group, they also make it easy for operations leaders and supervisors to manage and help their staff. About Cogito Cogito is a software company based in Boston that focuses on AI for emotions and conversations to help contact centers and front-line teams get coaching and advice in real time. Their technology analyzes how people talk to each other to give live guidance during calls and real-time feedback on how customers feel. This helps agents improve their effectiveness, empathy, and performance. Many well-known brands, including five of the Fortune 25 companies, use Cogito's technology to improve their connection with customers and elevate their team members' well-being. Cogito is venture-backed by companies such as OpenView Ventures, Romulus Capital, and Salesforce Ventures. They are committed to producing innovative technology, driving customer success, and helping people live more productive lives.

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