Software-defined infrastructure evolution

| June 2, 2016

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Traditional IT server configurations, hypervisor environments and storage silos do not work well for modern scale-out applications and open source frameworks such as Apache Spark because they are not optimized for distributed computing. They are optimized for traditional workloads such as email, SQL database applications and data warehouses as well as virtual desktops. IBM Spectrum Conductor represents a new generation of software-defined infrastructure—one that enables IT to cost-effectively unleash the potential of a new generation of applications.

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Madhyam Technologies is one of the oldest IT Company in Delhi-NCR, web improvement, and internet promoting authorities having experience of more than 13 years to offer you the best in web arrangements and web advertising administrations. We hear you out and help you execute your objectives making you more spry, focused, and gainful. We are your Web Department at work. Established in 2001, Indian based Digital Media agency is made to offer progressive web arrangements and web showcasing administrations to empower your small and moderate sized business. Amid the initial couple of years, the organization has made a slow move from being a neighborhood - Faridabad, a Delhi/NCR-based operation to an organization to achieve worldwide recognition.

OTHER ARTICLES

HOW AI IS RESHAPING LIFE SCIENCES WITH ITS COGNITIVE CAPABILITIES?

Article | March 1, 2020

Artificial Intelligence (AI) is a powerful force that is already reshaping our lives, environment, and interactions. It may be defined as a program whose aim is to produce human-like cognitive processes and potentially even improving on them. AI has many facets: it may be algorithmic as in game-playing programs or take a control-theoretic approach as in autonomous vehicles. It may also manifest itself as linguistic ability, creativity, spatial reasoning, learning, and many others. We are now recognizing that AI has begun to make huge inroads to Life Sciences, be it making discoveries from huge biological data using machine learning, combining health records and genomic data of various types, discovering new drugs or drug targets, finding new groups of cell types, making diagnosis, or customizing health procedures as in precision medicine.

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How Customer Experience and Digital Transformation are Connected

Article | August 10, 2021

The major demands of the current market are the personalized customer experiences (CX) and modernized systems. While the market leaders have already implemented intelligent strategies to attract more and more customers, many other companies are focusing on building a digital strategy to satisfy the needs of their potential customers. Technology has changed almost every bit of human life. Whether it's finance, medicine, education, retail, marketing, or any other industry, technology is inseparable. As a result, businesses are adopting newer and more modern platforms to match the current market trends, and this digital transformation is rewarding them with improved revenue. But have you ever wondered who is more responsible for this transformation? Are they the companies or customers? Well, the answer is — customers. More precisely, the digital customers. The current market is flourishing in almost every aspect, thanks to digital experience technology. Customers want to get relevant information in an easy-to-consume format on the device of their choice. This fundamental need drives the customer experience transformation, and eventually, the digital transformation. The advanced customer experience technology allows people to connect with the company anytime they want. And, embracing digitization is the only way for organizations to deliver the best customer experience. Turns out, the ‘customer first’ mindset is at the heart of the digital customer experience strategy of most companies. As per the recent IDC report, around two-thirds of the CEOs of the global 2000 organizations believe in building a robust digital customer experience and leave behind the conventional offline business strategies by the end of the year. Furthermore, 34% of companies target a complete adoption of digital transformation within a year or less. The rise of digital transformation is pretty clear. Digital Transformation and Customer Experience Go Hand in Hand Even though these statistics are jaw-dropping, the market is far from a total digital adoption. For example, Progress.com’s State of Digital Business Report revealed that around 45% of businesses are yet to kick off their digital transformation journey. In comparison, 59% of companies believe that they have already lost the race as they delayed the adoption. This is the era of mobile applications, IoT devices, AI-powered tools, and high-speed internet. These things have significantly improved customer satisfaction and their overall product/service experience. As a result, companies are looking forward to transforming digitally to understand their customers well and meet their expectations through a multi-channel customer experience. As a result, almost all businesses hope to strengthen their online presence and deliver the best customer experience. Is Customer Experience Transformation Possible Without Digitization? Digital transformation, generally, is an adoption of technology in all different business areas. It leads to a few fundamental alterations in business operations and the value they provide to their consumers. In layman’s terms, digital transformation is about integrating modern techniques to interact with customers and continue delivering excellent customer experience ALL THE TIME. As mentioned earlier, this digital transformation has a lot to do with customer satisfaction and experience. According to a PWC study, more than 50% of companies point at customer experience transformation as the most influential factor for digital transformation. In return, digitally transformed companies get more engaged customers and more sales. The Rosetta consulting study reports, Such highly engaged customers are six times more likely to try a new service or product. Four times more likely to recommend your brand to their family and friends. Two times more likely to buy your product even if your competitor is offering a better product at a relatively lower price. Moreover, they have three times the annual value, compared to the traditional, average customers. But, of course, this goes without saying that digitally transformed companies get more profits than their traditional peers. To summarize, customer experience transformation is challenging with traditional offline strategies. However, digitization is the new market reality, and businesses must adapt it to meet the expectations of the new kind of digital customers. Steps for Improving Customer Experience Through Digital Transformation Digital customers in the current market expect a lot from a product or service. Therefore, they won’t think twice before moving to another company if your product/service doesn’t meet their needs. Therefore, companies must evolve and reconsider their efforts to make new customers and retain the existing ones. The following are the basic steps you need to keep in mind for achieving a satisfactory customer experience transformation through digital transformation: Consistently deliver a personalized experience to your customer. Gone are the days of the 'One size fits all’ theory. Focus more on agile product experimentation. Focus more on multichannel, seamless customer experience. Build more customer data for more subscriptions. Train the leadership for a complete focus on digital. Ensure customers can interact with your service on the device of their choice. Keep the customer in mind. ALWAYS! Avoid robotic approaches. Give it a human touch! Bottom Line Honestly, it's hard for your business to thrive without digital transformation. Whether it’s about the customer experience, operations, or business models, digitization is the most effective way to satisfy market needs in 2021 and beyond. Customers want everything ‘right now.’ Embracing technology is the key to fulfill it! Frequently Asked Questions What is customer experience transformation? Customer experience transformation (also known as CX transformation) improves customer experience through the adoption of newer technology, business structures, operations, and even culture. The ultimate aim of CX transformation is to deliver a remarkable customer experience at scale. What are the four essential areas of digital transformation? Digital transformation always comes down to the following four major areas: Organizational and cultural transformation Transformation in business processes Transformation in business domains Transformation in business models What are the top three benefits of excellent customer experience? Great customer experience can take your business a long way. Here are its top three benefits: Offers cross-sell & upsell opportunities to improve revenue Boosts customer loyalty Improves brand identity { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "What is customer experience transformation?", "acceptedAnswer": { "@type": "Answer", "text": "Customer experience transformation (also known as CX transformation) improves customer experience through the adoption of newer technology, business structures, operations, and even culture. The ultimate aim of CX transformation is to deliver a remarkable customer experience at scale." } },{ "@type": "Question", "name": "What are the four essential areas of digital transformation?", "acceptedAnswer": { "@type": "Answer", "text": "Digital transformation always comes down to the following four major areas: Organizational and cultural transformation Transformation in business processes Transformation in business domains Transformation in business models" } },{ "@type": "Question", "name": "What are the top three benefits of excellent customer experience?", "acceptedAnswer": { "@type": "Answer", "text": "Great customer experience can take your business a long way. Here are its top three benefits: Offers cross-sell & upsell opportunities to improve revenue Boosts customer loyalty Improves brand identity" } }] }

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AI TECH

CAN AI REPLACE ‘GUT FEELING’?

Article | June 2, 2021

Artificial Intelligence is empowering business leaders to make better, data-driven, and insightful decisions. It has undergone several evolutions since it burst into the business scene in the 1950s, to the point where several thinkers have already painted a machine that replaces human scenarios for the future. Our view on the future of work has evolved into a zero-sum game, where the result is an either-or. In my opinion, the view that AI will play a dominant role in the workplace is a little extreme. The fundamental assumption around AI replacing human workers is that humans and machines have the same characteristic. Totally untrue!. AI-based systems may be fast, consistently accurate, and rational, but they are not intuitive, emotional or culturally sensitive. Humans possess these qualities in abundance, and it is one of the reasons why we continue to surprise the world with our advancements. Intuition is the Mother of Innovation If we are living comfortable lives today, it’s because some business leaders chose their gut feeling over data analytics on numerous occasions. Some historical examples have been: 1: Henry Ford, facing falling demand for his cars and high worker turnover in 1914, doubled his employees’ wages, and it paid off. 2: Bill Allen was the CEO of Boeing in the 1950s, a company that manufactured planes for the defence industry. One day, he woke up to the idea of building commercial jets for a sector that was non-existent – civilian air travel. Allen convinced his board to risk $16 million on a new transcontinental airliner, the 707. The move transformed Boeing and air travel. 3: Travis Kalanick faced serious pushback when Uber instituted surge pricing. His move seemed to anger and alienate everyone. Travis stayed the course, and Uber modified its surge policy whenever appropriate. Now, dynamic pricing is an accepted aspect of this business and many others. So the question is, should a competent professional trust their gut feeling or make data-driven decisions? DATA V/S GUT Top professionals have repeatedly confirmed that gut feeling is one of the main reasons for their success. Leadership often gets associated with quick responses in unprecedented situations and lateral thinking. Experienced leaders are not only fearless about their instincts but are also proficient at making others feel confident in their judgment. Also, going with our instinct can help us make decisions quickly and more accurately since we tend to make choices based on experiences, values, and compassion. Malcolm Gladwell calls this ‘thin slicing’ in his book, “Blink”. Thin-slicing is a cognitive manoeuvre that involves taking a narrow slice of data, what you see at a glance, and letting your intuition do the work for you. However, he does warn that some decisions are exempt from this rule; it only applies to areas where you already have significant expertise. Artificial Intelligence and machine learning can support leaders to see complex patterns that can lead to new understanding in this fast-moving, digital era. The contention is that ‘human gut’ feeling can go hand in hand with AI – each supporting the other to achieve balanced outcomes. A Joint Venture Between Head and Heart Many see AI as an aid to human intelligence, not a replacement. To be one-step ahead in the AI era, professionals must learn to balance human and machine thinking. Organizations will have to showcase the ability to use the correct information at the right time and take action. It’s about using your instinct to take advantage of data and transforming that information into timely business decisions. AI is not yet ready to replace the human brain, but it has matured into an effective co-worker. Will intelligent machines replace human workers sometime soon? I guess not. Both have different abilities and strengths. The more important question is: Can human intelligence combine with AI to produce something experts are calling augmented intelligence? Augmented intelligence is collaborative, and at the same time, it represents a collaborative effort in the service of the human race. Figuring out how to blend the right mix with the best of data-driven deliberation and instinctive judgment could be one of the most significant challenges of our time.Enable GingerCannot connect to Ginger Check your internet connection or reload the browserDisable in this text fieldRephraseRephrase current sentenceEdit in Ginger×

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Heuristics in Tech Writers Training

Article | March 15, 2021

Cognitive pathway and heuristic evaluation are two methods used to assess systems’ usability based on cognitive engineering, which uses cognitive psychology knowledge to understand the human mind’s skills and limitations to develop user-friendly systems. The cognitive pathway is the evaluation of a system's ease of learning by exploring its interface in which the user's tasks are broken down into actions necessary to perform a given task, and heuristic evaluation is the evaluation of the usability level of the user interfaces through basic rules. Although these two methods are part of the UX discipline, we Tech Writers also use them. Not ipsis litteris, obviously, but abstractly because of what originates them: cognition and heuristics. Cognition is the psychological function that acts in the acquisition of knowledge through logical associations. Heuristic is the human capacity characterized as discovery and/or invention focused on solving problems through experience and creativity. The documentation requests we receive do not always come with in-depth technical and functional specifications. It is not uncommon for us to venture into the system alone to learn and discover how, when, where and why certain functionality is being launched. In our learning and discovery process, we put ourselves in the user's shoes and decompose the necessary actions to carry out their tasks. We test patterns, experiment with basic (and alternative) flows using our experience and creativity to produce complete and detailed documentation. As we develop knowledge in the system we document, we mainly use the recognition heuristic based on the uptake of memories and the recognition of alternatives. We start having dèja-vu when we perceive similarities between the functionalities we already documented. Even if our recognition process becomes more organic and fluid, we still smell rats: why does this form have an extra field? What happens if I fill this field with another value? Tech Writers need to be partly laymen, as there has to be a certain lack of recognition for further inferences to exist. That is why having no background in systems technology can, contrary to popular belief, be extraordinarily favorable for Tech Writers’ training.

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Madhyam Technologies

Madhyam Technologies is one of the oldest IT Company in Delhi-NCR, web improvement, and internet promoting authorities having experience of more than 13 years to offer you the best in web arrangements and web advertising administrations. We hear you out and help you execute your objectives making you more spry, focused, and gainful. We are your Web Department at work. Established in 2001, Indian based Digital Media agency is made to offer progressive web arrangements and web showcasing administrations to empower your small and moderate sized business. Amid the initial couple of years, the organization has made a slow move from being a neighborhood - Faridabad, a Delhi/NCR-based operation to an organization to achieve worldwide recognition.

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