Quantum Fractals: A Paradigm Shift?

ALEJANDRA M. J .LITTERIO | February 8, 2022 | 85 views

“Entangling” two areas of research so dissimilar seems a veiled mystery. Both expanding dramatically day by day are encapsulating the strangeness of the fractal nature and the paradoxical embodiment of the quantum world. Are we the witnesses of the significant shifts in the so-called “scientific revolution”? Or are we rebelling against the lives of research methods that long ago lost their usefulness to society and an ability to explain and predict?  Or is it just an apparent perception of points of turbulence and instability?

In the last century, science has changed. Developments on the frontier of social science methodology are in what the collective has named “new science”- a general designation for the theories generated in separate different disciplines that do not exactly conform to the classical scientific explanation. This new “umbrella term” embraces physics, biology, linguistics, and psychology as well as new theories of chaos, quantum mechanics, and cognitive psychology, which make us rethink and reformulate a phenomenon that surrounds our daily life.

For an understanding of any – and I will extend to “new” –a phenomenon the first condition is the introduction of adequate concepts. Only with the help of correct concepts, we can really know what has been observed.  So, as a rule, when we enter a new field new concepts are needed.  Take for instance the concepts of classical physics. They are just a refinement of the concepts of daily life and are an essential part of the language which forms the basis of natural science. Then, can it be said that the use of the classical concepts is finally a consequence of the general human way of thinking? According to Heisenberg (1958: 55-81) “natural science does not simply describe and explain nature, it is a part of the interplay between nature and ourselves; it describes nature as exposed to our method of questioning.” Is this maieutic - the inquiry or search for new ideas, concepts or prisms underlying information, the source for a paradigm shift?

Looking through different lenses, “the fractal nature of quantum paths” perhaps was the masked idea in Jadczyk’s book Quantum Fractals, where the author tries to reconcile these two concepts- quantum and fractals- discussing foundational questions which happened to be related to the processes relevant for the creation of quantum fractals.

With Quantum Fractals comes challenges


Quantum
It is common knowledge that quantum mechanics, quantum theory, quantum physics, in their complexity and hard to understand, have proved to be capable of explaining the behaviour of matter in the microscopic world. “At the heart of the matter, there is an immense world, made up of billions and billions of particles, which escapes our senses and our intuition.”  Extrapolating the theoretical background to the fascinating field of quantum computing (quantum information) has its consequences: being subject to considerable criticalities -both from a scientific perspective and at the engineering level.

Despite these criticisms, it is important to recognize potential applications though do not represent the full set of business opportunities that leverage recent advances in engineering related to quantum phenomena and which are not yet available at the level of power and reliability needed for solving these types of problems. Still, three near-term commercial opportunities from recent advances in quantum hardware and software can e highlighted: (1) quantum-safe encryption on classical computers, (2) material and drug discovery, and (3) new quantum-inspired algorithms for classical computers (Bova et al, 2021).

Fractal theory and its applications
Being a key feature of a fractal its “self-similarity” it is possible to identify “turbulent” configurations or “outliers" to analyze and manipulate them, and, therefore, use fractal geometry as a tool for analysis and synthesis. With fractals, then, we can explain those events that traditional science considered as irregular aspects of nature tracing them back to the theory of chaos.

From a financial perspective, understanding and interpreting the irregularities and “turbulences” in the markets, using fractal theory through the implementation of adequate algorithms could provide a decisive tool in assessing the risks of “improbable events”, predicting stock market swings (currencies, commodities, as well), daily money transfer between banks, calculating risk when managing portfolios, price derivatives like options, and to better understand how markets function as it can give us insight into human behavior.

According to recent studies, a multifaceted approach combining chaos theory, statistical analyses, refinement methods to model stock shifts in combination with quantum computing will enhance the performance of the developed algorithm, especially in terms of runtime and therefore capability. Effective detection of fractals and almost instantaneous refining of models as offered by quantum computing can result in more accurate and timely predictions about price movement (Bulusu et al., 2020). In other words, given the “chaotic” nature of financial systems, it seems plausible that fractal theory and quantum computing techniques can contribute to more accurate and efficient fiscal forecasts and therefore improved investment and economic decisions.

Final comments
In relation to the conceptualization of quantum fractals inevitably comes the problem concerning interpretation. Some physicists may say “do not worry about interpretation” or declare themselves pantheist when referring to Quantum Theory. Yet interpretation does matter: it shapes the directions of our research and the questions we pose. And I will add, interpretation is the core in any field and follows from philosophical underpinnings. Schrodinger's thought experiment of the cat in the box is just one example. At least, two interpretations are available. Most of us would say the cat is either dead or alive, we must open the box to discover the nature of that reality—i.e., determinist view. Others might claim that the cat is both dead and alive, depending on collective and participatory versions of reality—i.e., constructivists. In this latter case, the investigator develops a worldview to live by that defines the nature of the cat in the box.

Understanding, interpreting, and adopting a new paradigm will determine the relationship between relevant actors and exogenous forces which will reveal a spectrum of behavior from seeming stability to apparent instability, the flow in the process creating new chaos and new order.   Still, “the beauty of it lies in the eye of the beholder”. Or as professor Aspuru-Guzik said, there is “a role for imagination, intuition, and adventure. Maybe it’s not about how many qubits we have; maybe it’s about how many hackers we have.”

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Intone Networks, an ISO 9001:2008 certified IT consulting company established in 2003 in state of NJ. Intone has been recognized and awarded multiple times as NJ 50 fastest growing company and has been a elite member of INC 5000. Intone leverages the deep expertise of man years of its management team, consulting and system integration experience in Information technology arena. Started with a single vision of "Integrity, Honesty and Transparency" company has put its employees and clients on equal platform to ensure the best services to its client at all times.

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8 Epic App Innovations that Help Your Business Stand Out

Article | August 8, 2022

Increased use of the internet and smartphones demands better mobile applications be developed. Innovation is the key driving force that can make or break the market regarding mobile app development. A fantastic team of mobile app developers and smart innovation employing the latest technology produce a huge hit app. Let us learn more about how the mobile app development market grows. The Market for Mobile Application Development The mobile application development market is projected to grow at a 13.4% CAGR from 2023 to 2030, with a value of $187.58 billion recorded in 2021. This is due to the increased use of the internet and smartphone platforms, as well as artificial intelligence and machine learning. The app's algorithms learn and understand user interests to deliver refined results that generate better user engagement. As Ericsson and the Radicati Group forecasted, 6.64 billion people own a smartphone today, which is around 83.32% of the world population, and by 2025, 7.33 billion people will own a smartphone. As a result, there is a substantial rise in demand for better smartphone apps, for which creative and innovative mobile application development is the need of the hour. Innovation will give your business a competitive edge it's never had before. It will also open up new ways to grow your business. Discover the top innovations in mobile app development. Innovations in Mobile Application Development Some of the technological breakthroughs in mobile app development will greatly improve the user experience in the future. These focus mainly on the implementation of the latest technological innovations to realize functionality that has never been seen or done before. Let us now delve into their specifics. In-App Paid Features: Android and iOS Development While Android has a market share of 70%, iOS has grabbed a market share of around 28% in the mobile operating systems market as of 2022. In-app advertising and in-app purchases generate the major ROI from mobile applications on both mobile operating platforms. A great UI and UX go a long way toward boosting your app and business, and they also help you rank highly in the respective app markets, i.e., the Google Play Store and the App Store. Rolling out constant updates and adhering to the security standards of the marketplace keeps your business app ranking at the top. Augmented and virtual reality With the AR kit, you can design and make 3D mobile apps for your customers that use virtual reality. AR and VR are constantly changing the business of making mobile apps. You can use these trends to give mobile users really great experiences. A few of the sectors making successful use of these technologies include gaming, e-commerce, retail, interior design, real estate, tourism and travel, education, training, healthcare, manufacturing and construction, advertising and marketing, and entertainment. Your AR and VR mobile apps are more valuable if you can meet your expectations for maximum ROI with a minimum budget. You can do this by making constant improvements to your minimum viable product. Beacon Technology The beacon technology uses a smartphone's Bluetooth to identify any store, museum, or other business in the vicinity. As mobile devices get more powerful, IoT and edge sensors will be used more and more. Because of that, beacon technology will change the way we interact with the world. This technology sends notifications to your customer’s phone about your product when the customer passes by, sends content and descriptions about an ongoing event at your location to your customers, and more. Proximity marketing and indoor navigation notifications are the few ways retail is using this technology. With the help of beacon technology, your business can track assets, keep track of contacts, offer access to loyalty programs, gather advanced data, and send mobile tickets. Al and ML The versatility and power of innovations in Al and ML keep them relevant. For example, they let you turn pictures into animations that look real. These animations provide real-time analytics and other valuable insights. As an AI learns from its own experience, providing a better customer experience based on the data you feed it helps create intelligent chatbots. Personalized shopping assistance, fraud prevention, task automation, smart content, voice assistants, and autonomous vehicles are a few of the examples where you will see AI implemented. An AI trains itself through machine learning, or ML. ML forecasts future data trends using available historical data. This invaluable addition to your existing apps transforms the way they interact with customers. We are one step closer to a super-personalized experience. Wearables Wearables let you make calls, find your way to your destination, measure and analyze your vital signs in real time, and look at your own personal insights. So, app developers and businesspeople should focus on making apps that give people who use wearables a great digital experience. Getting better apps for wearable devices can greatly enhance their functionality and the user experience. From listening to your favorite music to tracking your fitness goals, taking notes, finding a parking spot, and adhering to your health and fitness regimen, a wearable device does it all. If developing your company’s wearable app delivers more value, this technology is not just a game changer but a lifesaver for many. Predictive analytics Predictive analytics is essential to e-commerce. When it comes to making mobile apps, predictive analysis can help improve both the process and the user experience. By putting together information from many developers, it can help predict problems and suggest solutions. Your predictive analytics will be better if you use artificial intelligence (AI), data mining, machine learning, modeling, and statistics. The data that your small and medium-scale businesses have gathered over a period of time becomes one of the most valuable sources of information that helps predict and forecast future market trends. Unexplained market rises and falls will now have an explanation, as will mobile apps that can precisely tell what, when, and where needs to be changed, replaced, or repaired. Using constants and variables that are already known, predictive analytics and data modeling can help make accurate predictions about the future. Blockchain Technology The world of blockchain has innumerable possibilities. Applications backed by blockchain technology benefit from end-to-end encryption. This means no one but you can retain data ownership rights. Blockchain technology is used for a lot of important communication and financial transactions because it is safe and private. Blockchain holds promise for better efficiency, productivity, and performance, as well as for elevating the user experience. Blockchain is more secure and reliable, offers better transparency in financial transactions, makes you go password-free using an SSL certificate (Secure Sockets Layer), promotes simplicity, protects your identity, safeguards access to your digital data and information, and helps transmit and receive accurate data with the help of balanced data transfer using several nodes at once. On-Demand Applications As lockdowns and quarantines went on for a long time, many delivery apps started to appear. There were apps for taxis, grocery stores, and even medicine delivery. The on-demand model is likely to grow as more service-based companies shift their focus towards on-demand apps. Technology is always changing, and every year, new versions of technology hit the market. That's why we need to keep up with the latest updates and use them to make applications that are both new and full of features. That's a must for a successful launch of a mobile app. Making the development process easy for the developers reduces the time it takes to develop applications using the software. There are options like rapid application development software, no code, and low-code application development software. These can include mobile app development, SaaS (software as a service), cloud apps, on-premise standalone apps, desktop apps, and web-based apps for many devices, including IoT devices. Using AI to power the application development process speeds up development, testing, and deployment, which helps a lot with scaling from small to medium to large and beyond. Some quick and effective mobile app development platforms include Quixey, Zoho Creator, AppyPie, AppSheet, Bizness Apps, Appery.io, iBuldApp, Shoutem, Rollbar, JIRA, AppInstitute, GoodBarber, Caspio, and more. Long-Term Benefits of Mobile App Development Innovations for Your Small Business: Creating a winning product doesn’t have to be a long process. Improvements on the product offered by competitors and finding competitor product shortcomings, along with using innovative technologies, help add value to your mobile app as a product. Mobile app development innovations help in many ways, such as: Improve your brand's relationship with your customers. Offer 24/7 access to your business, Get excellent customer insights, Efficiently market your product online, Save on additional marketing costs, Boost employee efficiency by increasing engagement. Improve communication, shreds down the busy work and Streamline the data. Generate a new revenue stream from ads targeted at in-app purchases. As a result, you meet customer expectations efficiently, allowing you to expand your business and attract potential customers. Your customers and potential customers are always looking for something new and exciting to experience and adopt. Sooner or later, they make habits of seeing something, and then they start thinking of that mobile app as a standard benchmark to look up to. Talking about the scalability of a mobile application, there is a lot of scope to improve using innovative technologies, and all minor to major updates take you from where you are to where you want to be. Finding the right mix of technologies will help your business grow and expand. Tying everything together Business growth for small-scale businesses starts with new inputs and strategic technological investments in mobile app development. Although they sound promising, striking the right balance to implement innovative technologies relies heavily on rigorous predictive analysis. Tools and technologies help meet customer expectations at scale and grow the business beyond imagination with the power of innovation.

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Empowering Industry 4.0 with Artificial Intelligence

Article | July 14, 2022

The next step in industrial technology is about robotics, computers and equipment becoming connected to the Internet of Things (IoT) and enhanced by machine learning algorithms. Industry 4.0 has the potential to be a powerful driver of economic growth, predicted to add between $500 billion- $1.5 trillion in value to the global economy between 2018 and 2022, according to a report by Capgemini.

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How Artificial Intelligence Is Transforming Businesses

Article | August 2, 2022

Whilst there are many people that associate AI with sci-fi novels and films, its reputation as an antagonist to fictional dystopic worlds is now becoming a thing of the past, as the technology becomes more and more integrated into our everyday lives. AI technologies have become increasingly more present in our daily lives, not just with Alexa’s in the home, but also throughout businesses everywhere, disrupting a variety of different industries with often tremendous results. The technology has helped to streamline even the most mundane of tasks whilst having a breath-taking impact on a company’s efficiency and productivity

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The advances of AI in healthcare

Article | February 11, 2020

With the Government investing £250 million into the project, the Lab will consider how to use AI for the benefit of patients – whether this be the deployment of existing AI methods, the development of new technologies or the testing of their safety. Amongst other things, the initiative will aim to deliver earlier diagnoses of cancer. It is estimated that in excess of 50,000 extra patients could see their cancer being detected at an early stage, thus boosting survival rates. More specifically, a study has shown that AI is quicker in identifying brain tumour tissue than a pathologist.This would have a positive knock-on effect in other areas, such as enabling money to be saved (that otherwise would have been spent on further treatment) and reducing the workload of staff (at a time when there is a crisis in NHS workforce numbers).

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Intone Networks, an ISO 9001:2008 certified IT consulting company established in 2003 in state of NJ. Intone has been recognized and awarded multiple times as NJ 50 fastest growing company and has been a elite member of INC 5000. Intone leverages the deep expertise of man years of its management team, consulting and system integration experience in Information technology arena. Started with a single vision of "Integrity, Honesty and Transparency" company has put its employees and clients on equal platform to ensure the best services to its client at all times.

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Alchemer Launches Microsoft Teams Integration

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Alchemer – a global leader in Customer Experience (CX) and enterprise feedback technology – announced today the launch of its Microsoft Teams integration, which automates delivering customer and employee feedback directly into Teams channels. The integration set-up is easy and direct, eliminating the need for IT assistance. The Microsoft Teams integration expands Alchemer’s list of available integrations, which includes Salesforce, Slack, Tableau, and other leading business-critical software. Alchemer integrations automate and simplify the distribution of customer and employee feedback into the key systems widely used by organizations to help drive immediate action. With the Alchemer Microsoft Teams integration, organizations can close the loop on feedback from Alchemer surveys by automatically sending alerts within Teams channels. This allows users to quickly disseminate critical feedback and information rather than relying on email and other forms of secondary communication. Only the Alchemer Microsoft Teams integration includes the “card actions” feature. From within their account, Alchemer users can create and configure card actions – buttons within the Teams message – allowing simplified collaboration, survey testing, and action. This allows stakeholders to leave comments within the Microsoft Teams channel, streamlining survey creation. “Our product strategy is to be action-forward, agile, and accessible to help customers immediately act on feedback. “Our Microsoft Teams integration is an important component in that strategy, allowing our customers to respond to feedback more quickly and efficiently.” Peter Zaidel, Director of Product Management at Alchemer About Alchemer Alchemer offers the world’s most flexible feedback and data collection platform, with twice as many question types and a low-code design that allows innovative thinkers across organizations to solve real business problems cost-effectively. Alchemer serves more than 13,000 global customers, including many Fortune 500 companies.

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Contentsquare Releases Breakthrough AI Innovation to Help Brands Accurately Detect Frustrations and Optimize User Journeys

Contentsquare | December 01, 2022

Contentsquare, the global leader in digital experience analytics, today announced it has enhanced its CS Insights product with new AI-powered capabilities that will improve the way businesses fix user frustration at scale. This new, industry-first capability will add a layer of precision to CS Insights, allowing teams to contextualize behaviors and unlock a deeper understanding of how and why customers are interacting with the content on their site. For example, teams will be able to use AI to differentiate between a user searching for a product by clicking multiple times on a product carousel vs. a user rage clicking, demonstrating rising frustration. By leveraging AI to smarten up its insights, Contentsquare is helping businesses better detect frustration along the customer journey and prioritize the right optimizations. For example, a high number of clicks on a home page slider typically signifies positive engagement whereas frequent interaction with the search box and form fields typically signifies users are struggling to accomplish their goals. Moreover, with the newly-enhanced CS Insights, customers can easily visualize these events as each zone analyzed clearly identifies the nature of the frustration — whether it’s a preview of the zone affected by a rage click, multiple interactions with the same field, and more. As the pioneer of in-page, content-zone based experience analytics, Contentsquare is already providing teams with an in-depth understanding of how customers interact with each element of a page (or “zone”). With today’s release, Contentsquare is going one step further and adding a contextual layer to this analysis that takes into account what each element was designed to help customers achieve. “Contentsquare goes the extra mile, by increasing the precision of its AI insights and taking context into consideration — something no other provider in our category has done. Not only does this give our customers a three-dimensional view of user behavior, it also helps them take smarter action, faster, for continuous optimization of the customer journey,” said Vincent Colombet, Head of Product at Contentsquare. “I could not imagine using Contentsquare without CS Insights. It guides us on where to start on our site, focusing on pages with the most conversion loss,” said Allix Berkman, UX/UI Specialist atCanon Inc. “We continuously refine our AI algorithm to make it more powerful, relevant, and context-aware. Recent AI improvements are all focused on surfacing more actionable and contextual insights. “We are excited about this new capability and are confident that it will help our customers drive value for their users and help them prioritize what their businesses need most.” Lucie Buisson, Chief Product Officer at Contentsquare With economic uncertainty forcing businesses to achieve more with less, businesses are putting in extra effort to ensure their digital channels are free of undiscovered blockers and frustrations that stand in the way of customer happiness and retention. No business today can afford to lose transactions unnecessarily, let alone to waste the goodwill of customers to a needlessly frustrating online experience. However, efficiently harnessing insights from billions of data points without spending hours and hours remains the biggest challenge. That's why hundreds of Contentsquare's customers have been using its CS Insights product to automatically surface the areas of frustration that most impact revenue, resulting in much faster time to issue identification and resolution. About Contentsquare Contentsquare delivers the power to make the digital world more human. Its AI-powered platform provides rich and contextual insight into customer behaviors, feelings and intent — at every touchpoint in their journey — enabling businesses to build empathy and create lasting impact. The global leader in digital experience analytics, Contentsquare helps brands everywhere transform the way they do business, allowing them to take action at enterprise scale and build customer trust with security, privacy and accessibility. More than 1000 leading brands use Contentsquare to grow their business, deliver more customer happiness and move with greater agility in a constantly changing world. Its insights power the customer experience on over 1 million websites worldwide. Founded in Paris and with offices around the world, Contentsquare has raised $1.4B in investment funding from leading investors, including funds and accounts managed by BlackRock, Bpifrance, Canaan, Eurazeo, Highland Europe, KKR, LionTree, Sixth Street and SoftBank Vision Fund 2.

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Red Hat and IBM Research Advance IT Automation with AI-Powered Capabilities for Ansible

Red Hat | October 19, 2022

Red Hat, Inc., the world's leading provider of open source solutions, and IBM Research today announced Project Wisdom, the first community project to create an intelligent, natural language processing capability for Ansible and the IT automation industry. Using an artificial intelligence (AI) model, the project aims to boost the productivity of IT automation developers and make IT automation more achievable and understandable for diverse IT professionals with varied skills and backgrounds. According to a 2021 IDC prediction1, “by 2026, 85% of enterprises will combine human expertise with AI, ML, NLP, and pattern recognition to augment foresight across the organization, making workers 25% more productive and effective. Technologies such as machine learning, deep learning, natural language processing, pattern recognition, and knowledge graphs are producing increasingly accurate and context-aware insights, predictions, and recommendations.” Project Wisdom – underpinned by AI foundation models derived from IBM’s AI for Code efforts – works by enabling a user to input a command as a straightforward English sentence. It then parses the sentence and builds the requested automation workflow, delivered as an Ansible Playbook, which can be used to automate any number of IT tasks. Unlike other AI-driven coding tools, Project Wisdom does not focus on application development; instead the project centers on addressing the rise of complexity in enterprise IT as hybrid cloud adoption grows. From human readable to human interactive Becoming an automation expert demands significant effort and resources over time, with a learning curve to navigate varying domains. Project Wisdom intends to bridge the gap between Ansible YAML code and human language, so users can use plain English to generate syntactically correct and functional automation content. It could enable a system administrator who typically delivers on-premises services to reach across domains to build, configure, and operate in other environments using natural language to generate playbook instructions. A developer who knows how to build an application, but not the skillset to provision it in a new cloud platform, could use Project Wisdom to expand proficiencies in these new areas to help transform the business. Novices across departments could generate content right away while still building foundational knowledge, without the dependencies of traditional teaching models. Driving open source innovation with collaboration While the power of AI in enterprise IT cannot be denied, community collaboration, along with insights from Red Hat and IBM, will be key in delivering an AI/ML model that aligns to the key tenets of open source technology. Red Hat has more than two decades of experience in collaborating on community projects and protecting open source licenses in defense of free software. Project Wisdom, and its underlying AI model, are an extension of this commitment to keeping all aspects of the code base open and transparent to the community. As hybrid cloud operations at scale become a key focus for organizations, Red Hat is committed to building the next wave of innovation on open source technology. As IBM Research and Ansible specialists at Red Hat work to fine tune the AI model, the Ansible community will play a crucial role as subject matter experts and beta testers to push the boundaries of what can be achieved together. While community participation is still being worked through, those interested can stay up to date on progress here. Supporting Quotes “This project exemplifies how artificial intelligence has the power to fundamentally shift how businesses innovate, expanding capabilities that typically reside within operations teams to other corners of the business. With intelligent solutions, enterprises can decrease the barrier to entry, address burgeoning skills gaps, and break down organization-wide siloes to reimagine work in the enterprise world.” Chris Wright, CTO and SVP of Global Engineering, Red Hat Ruchir Puri, chief scientist, IBM Research; IBM Fellow; vice president, IBM Technical Community “Project Wisdom is proof of the significant opportunities that can be achieved across technology and the enterprise when we combine the latest in artificial intelligence and software. It’s truly an exciting time as we continue advancing how today’s AI and hybrid cloud technologies are building the computers and systems of tomorrow.” About Red Hat, Inc. Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future. 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Alchemer Launches Microsoft Teams Integration

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Contentsquare Releases Breakthrough AI Innovation to Help Brands Accurately Detect Frustrations and Optimize User Journeys

Contentsquare | December 01, 2022

Contentsquare, the global leader in digital experience analytics, today announced it has enhanced its CS Insights product with new AI-powered capabilities that will improve the way businesses fix user frustration at scale. This new, industry-first capability will add a layer of precision to CS Insights, allowing teams to contextualize behaviors and unlock a deeper understanding of how and why customers are interacting with the content on their site. For example, teams will be able to use AI to differentiate between a user searching for a product by clicking multiple times on a product carousel vs. a user rage clicking, demonstrating rising frustration. By leveraging AI to smarten up its insights, Contentsquare is helping businesses better detect frustration along the customer journey and prioritize the right optimizations. For example, a high number of clicks on a home page slider typically signifies positive engagement whereas frequent interaction with the search box and form fields typically signifies users are struggling to accomplish their goals. Moreover, with the newly-enhanced CS Insights, customers can easily visualize these events as each zone analyzed clearly identifies the nature of the frustration — whether it’s a preview of the zone affected by a rage click, multiple interactions with the same field, and more. As the pioneer of in-page, content-zone based experience analytics, Contentsquare is already providing teams with an in-depth understanding of how customers interact with each element of a page (or “zone”). With today’s release, Contentsquare is going one step further and adding a contextual layer to this analysis that takes into account what each element was designed to help customers achieve. “Contentsquare goes the extra mile, by increasing the precision of its AI insights and taking context into consideration — something no other provider in our category has done. Not only does this give our customers a three-dimensional view of user behavior, it also helps them take smarter action, faster, for continuous optimization of the customer journey,” said Vincent Colombet, Head of Product at Contentsquare. “I could not imagine using Contentsquare without CS Insights. It guides us on where to start on our site, focusing on pages with the most conversion loss,” said Allix Berkman, UX/UI Specialist atCanon Inc. “We continuously refine our AI algorithm to make it more powerful, relevant, and context-aware. Recent AI improvements are all focused on surfacing more actionable and contextual insights. “We are excited about this new capability and are confident that it will help our customers drive value for their users and help them prioritize what their businesses need most.” Lucie Buisson, Chief Product Officer at Contentsquare With economic uncertainty forcing businesses to achieve more with less, businesses are putting in extra effort to ensure their digital channels are free of undiscovered blockers and frustrations that stand in the way of customer happiness and retention. No business today can afford to lose transactions unnecessarily, let alone to waste the goodwill of customers to a needlessly frustrating online experience. However, efficiently harnessing insights from billions of data points without spending hours and hours remains the biggest challenge. That's why hundreds of Contentsquare's customers have been using its CS Insights product to automatically surface the areas of frustration that most impact revenue, resulting in much faster time to issue identification and resolution. About Contentsquare Contentsquare delivers the power to make the digital world more human. Its AI-powered platform provides rich and contextual insight into customer behaviors, feelings and intent — at every touchpoint in their journey — enabling businesses to build empathy and create lasting impact. The global leader in digital experience analytics, Contentsquare helps brands everywhere transform the way they do business, allowing them to take action at enterprise scale and build customer trust with security, privacy and accessibility. More than 1000 leading brands use Contentsquare to grow their business, deliver more customer happiness and move with greater agility in a constantly changing world. Its insights power the customer experience on over 1 million websites worldwide. Founded in Paris and with offices around the world, Contentsquare has raised $1.4B in investment funding from leading investors, including funds and accounts managed by BlackRock, Bpifrance, Canaan, Eurazeo, Highland Europe, KKR, LionTree, Sixth Street and SoftBank Vision Fund 2.

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Red Hat | October 19, 2022

Red Hat, Inc., the world's leading provider of open source solutions, and IBM Research today announced Project Wisdom, the first community project to create an intelligent, natural language processing capability for Ansible and the IT automation industry. Using an artificial intelligence (AI) model, the project aims to boost the productivity of IT automation developers and make IT automation more achievable and understandable for diverse IT professionals with varied skills and backgrounds. According to a 2021 IDC prediction1, “by 2026, 85% of enterprises will combine human expertise with AI, ML, NLP, and pattern recognition to augment foresight across the organization, making workers 25% more productive and effective. Technologies such as machine learning, deep learning, natural language processing, pattern recognition, and knowledge graphs are producing increasingly accurate and context-aware insights, predictions, and recommendations.” Project Wisdom – underpinned by AI foundation models derived from IBM’s AI for Code efforts – works by enabling a user to input a command as a straightforward English sentence. It then parses the sentence and builds the requested automation workflow, delivered as an Ansible Playbook, which can be used to automate any number of IT tasks. Unlike other AI-driven coding tools, Project Wisdom does not focus on application development; instead the project centers on addressing the rise of complexity in enterprise IT as hybrid cloud adoption grows. From human readable to human interactive Becoming an automation expert demands significant effort and resources over time, with a learning curve to navigate varying domains. Project Wisdom intends to bridge the gap between Ansible YAML code and human language, so users can use plain English to generate syntactically correct and functional automation content. It could enable a system administrator who typically delivers on-premises services to reach across domains to build, configure, and operate in other environments using natural language to generate playbook instructions. A developer who knows how to build an application, but not the skillset to provision it in a new cloud platform, could use Project Wisdom to expand proficiencies in these new areas to help transform the business. Novices across departments could generate content right away while still building foundational knowledge, without the dependencies of traditional teaching models. Driving open source innovation with collaboration While the power of AI in enterprise IT cannot be denied, community collaboration, along with insights from Red Hat and IBM, will be key in delivering an AI/ML model that aligns to the key tenets of open source technology. Red Hat has more than two decades of experience in collaborating on community projects and protecting open source licenses in defense of free software. Project Wisdom, and its underlying AI model, are an extension of this commitment to keeping all aspects of the code base open and transparent to the community. As hybrid cloud operations at scale become a key focus for organizations, Red Hat is committed to building the next wave of innovation on open source technology. As IBM Research and Ansible specialists at Red Hat work to fine tune the AI model, the Ansible community will play a crucial role as subject matter experts and beta testers to push the boundaries of what can be achieved together. While community participation is still being worked through, those interested can stay up to date on progress here. Supporting Quotes “This project exemplifies how artificial intelligence has the power to fundamentally shift how businesses innovate, expanding capabilities that typically reside within operations teams to other corners of the business. With intelligent solutions, enterprises can decrease the barrier to entry, address burgeoning skills gaps, and break down organization-wide siloes to reimagine work in the enterprise world.” Chris Wright, CTO and SVP of Global Engineering, Red Hat Ruchir Puri, chief scientist, IBM Research; IBM Fellow; vice president, IBM Technical Community “Project Wisdom is proof of the significant opportunities that can be achieved across technology and the enterprise when we combine the latest in artificial intelligence and software. It’s truly an exciting time as we continue advancing how today’s AI and hybrid cloud technologies are building the computers and systems of tomorrow.” About Red Hat, Inc. Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future. About IBM IBM is a leading global hybrid cloud and AI, and business services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 4,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM's legendary commitment to trust, transparency, responsibility, inclusivity and service.

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