Preparing Your Business for the AI Revolution

March 26, 2019 | 150 views

AI rapidly conquers the business world. What was once written in science books has now become our reality: businesses switch to automation in order to bring a new unique experience to their customers and make their lives more comfortable. AI isn’t something we should wait for in the future. It’s already here. Technology develops very fast, and your business needs to be fully prepared for the AI revolution to keep your position in the market and stand out from your competitors.

Spotlight

DCSL Software Ltd

We are an award-winning Software Development company based in London and the South East. Founded in 1994, we create and support bespoke software systems and apps for businesses UK wide. Not only are we a certified Microsoft Partner and ISO 9001/27001 accredited firm. We also have a track record of developing purpose-built applications for business by utilising our proven software development process to implement projects. These can specialise in: - Business Apps.

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8 Epic App Innovations that Help Your Business Stand Out

Article | August 2, 2022

Increased use of the internet and smartphones demands better mobile applications be developed. Innovation is the key driving force that can make or break the market regarding mobile app development. A fantastic team of mobile app developers and smart innovation employing the latest technology produce a huge hit app. Let us learn more about how the mobile app development market grows. The Market for Mobile Application Development The mobile application development market is projected to grow at a 13.4% CAGR from 2023 to 2030, with a value of $187.58 billion recorded in 2021. This is due to the increased use of the internet and smartphone platforms, as well as artificial intelligence and machine learning. The app's algorithms learn and understand user interests to deliver refined results that generate better user engagement. As Ericsson and the Radicati Group forecasted, 6.64 billion people own a smartphone today, which is around 83.32% of the world population, and by 2025, 7.33 billion people will own a smartphone. As a result, there is a substantial rise in demand for better smartphone apps, for which creative and innovative mobile application development is the need of the hour. Innovation will give your business a competitive edge it's never had before. It will also open up new ways to grow your business. Discover the top innovations in mobile app development. Innovations in Mobile Application Development Some of the technological breakthroughs in mobile app development will greatly improve the user experience in the future. These focus mainly on the implementation of the latest technological innovations to realize functionality that has never been seen or done before. Let us now delve into their specifics. In-App Paid Features: Android and iOS Development While Android has a market share of 70%, iOS has grabbed a market share of around 28% in the mobile operating systems market as of 2022. In-app advertising and in-app purchases generate the major ROI from mobile applications on both mobile operating platforms. A great UI and UX go a long way toward boosting your app and business, and they also help you rank highly in the respective app markets, i.e., the Google Play Store and the App Store. Rolling out constant updates and adhering to the security standards of the marketplace keeps your business app ranking at the top. Augmented and virtual reality With the AR kit, you can design and make 3D mobile apps for your customers that use virtual reality. AR and VR are constantly changing the business of making mobile apps. You can use these trends to give mobile users really great experiences. A few of the sectors making successful use of these technologies include gaming, e-commerce, retail, interior design, real estate, tourism and travel, education, training, healthcare, manufacturing and construction, advertising and marketing, and entertainment. Your AR and VR mobile apps are more valuable if you can meet your expectations for maximum ROI with a minimum budget. You can do this by making constant improvements to your minimum viable product. Beacon Technology The beacon technology uses a smartphone's Bluetooth to identify any store, museum, or other business in the vicinity. As mobile devices get more powerful, IoT and edge sensors will be used more and more. Because of that, beacon technology will change the way we interact with the world. This technology sends notifications to your customer’s phone about your product when the customer passes by, sends content and descriptions about an ongoing event at your location to your customers, and more. Proximity marketing and indoor navigation notifications are the few ways retail is using this technology. With the help of beacon technology, your business can track assets, keep track of contacts, offer access to loyalty programs, gather advanced data, and send mobile tickets. Al and ML The versatility and power of innovations in Al and ML keep them relevant. For example, they let you turn pictures into animations that look real. These animations provide real-time analytics and other valuable insights. As an AI learns from its own experience, providing a better customer experience based on the data you feed it helps create intelligent chatbots. Personalized shopping assistance, fraud prevention, task automation, smart content, voice assistants, and autonomous vehicles are a few of the examples where you will see AI implemented. An AI trains itself through machine learning, or ML. ML forecasts future data trends using available historical data. This invaluable addition to your existing apps transforms the way they interact with customers. We are one step closer to a super-personalized experience. Wearables Wearables let you make calls, find your way to your destination, measure and analyze your vital signs in real time, and look at your own personal insights. So, app developers and businesspeople should focus on making apps that give people who use wearables a great digital experience. Getting better apps for wearable devices can greatly enhance their functionality and the user experience. From listening to your favorite music to tracking your fitness goals, taking notes, finding a parking spot, and adhering to your health and fitness regimen, a wearable device does it all. If developing your company’s wearable app delivers more value, this technology is not just a game changer but a lifesaver for many. Predictive analytics Predictive analytics is essential to e-commerce. When it comes to making mobile apps, predictive analysis can help improve both the process and the user experience. By putting together information from many developers, it can help predict problems and suggest solutions. Your predictive analytics will be better if you use artificial intelligence (AI), data mining, machine learning, modeling, and statistics. The data that your small and medium-scale businesses have gathered over a period of time becomes one of the most valuable sources of information that helps predict and forecast future market trends. Unexplained market rises and falls will now have an explanation, as will mobile apps that can precisely tell what, when, and where needs to be changed, replaced, or repaired. Using constants and variables that are already known, predictive analytics and data modeling can help make accurate predictions about the future. Blockchain Technology The world of blockchain has innumerable possibilities. Applications backed by blockchain technology benefit from end-to-end encryption. This means no one but you can retain data ownership rights. Blockchain technology is used for a lot of important communication and financial transactions because it is safe and private. Blockchain holds promise for better efficiency, productivity, and performance, as well as for elevating the user experience. Blockchain is more secure and reliable, offers better transparency in financial transactions, makes you go password-free using an SSL certificate (Secure Sockets Layer), promotes simplicity, protects your identity, safeguards access to your digital data and information, and helps transmit and receive accurate data with the help of balanced data transfer using several nodes at once. On-Demand Applications As lockdowns and quarantines went on for a long time, many delivery apps started to appear. There were apps for taxis, grocery stores, and even medicine delivery. The on-demand model is likely to grow as more service-based companies shift their focus towards on-demand apps. Technology is always changing, and every year, new versions of technology hit the market. That's why we need to keep up with the latest updates and use them to make applications that are both new and full of features. That's a must for a successful launch of a mobile app. Making the development process easy for the developers reduces the time it takes to develop applications using the software. There are options like rapid application development software, no code, and low-code application development software. These can include mobile app development, SaaS (software as a service), cloud apps, on-premise standalone apps, desktop apps, and web-based apps for many devices, including IoT devices. Using AI to power the application development process speeds up development, testing, and deployment, which helps a lot with scaling from small to medium to large and beyond. Some quick and effective mobile app development platforms include Quixey, Zoho Creator, AppyPie, AppSheet, Bizness Apps, Appery.io, iBuldApp, Shoutem, Rollbar, JIRA, AppInstitute, GoodBarber, Caspio, and more. Long-Term Benefits of Mobile App Development Innovations for Your Small Business: Creating a winning product doesn’t have to be a long process. Improvements on the product offered by competitors and finding competitor product shortcomings, along with using innovative technologies, help add value to your mobile app as a product. Mobile app development innovations help in many ways, such as: Improve your brand's relationship with your customers. Offer 24/7 access to your business, Get excellent customer insights, Efficiently market your product online, Save on additional marketing costs, Boost employee efficiency by increasing engagement. Improve communication, shreds down the busy work and Streamline the data. Generate a new revenue stream from ads targeted at in-app purchases. As a result, you meet customer expectations efficiently, allowing you to expand your business and attract potential customers. Your customers and potential customers are always looking for something new and exciting to experience and adopt. Sooner or later, they make habits of seeing something, and then they start thinking of that mobile app as a standard benchmark to look up to. Talking about the scalability of a mobile application, there is a lot of scope to improve using innovative technologies, and all minor to major updates take you from where you are to where you want to be. Finding the right mix of technologies will help your business grow and expand. Tying everything together Business growth for small-scale businesses starts with new inputs and strategic technological investments in mobile app development. Although they sound promising, striking the right balance to implement innovative technologies relies heavily on rigorous predictive analysis. Tools and technologies help meet customer expectations at scale and grow the business beyond imagination with the power of innovation.

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FUTURE TECH

Empowering Industry 4.0 with Artificial Intelligence

Article | July 26, 2022

The next step in industrial technology is about robotics, computers and equipment becoming connected to the Internet of Things (IoT) and enhanced by machine learning algorithms. Industry 4.0 has the potential to be a powerful driver of economic growth, predicted to add between $500 billion- $1.5 trillion in value to the global economy between 2018 and 2022, according to a report by Capgemini.

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AI TECH

How Artificial Intelligence Is Transforming Businesses

Article | July 20, 2022

Whilst there are many people that associate AI with sci-fi novels and films, its reputation as an antagonist to fictional dystopic worlds is now becoming a thing of the past, as the technology becomes more and more integrated into our everyday lives. AI technologies have become increasingly more present in our daily lives, not just with Alexa’s in the home, but also throughout businesses everywhere, disrupting a variety of different industries with often tremendous results. The technology has helped to streamline even the most mundane of tasks whilst having a breath-taking impact on a company’s efficiency and productivity

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The advances of AI in healthcare

Article | February 11, 2020

With the Government investing £250 million into the project, the Lab will consider how to use AI for the benefit of patients – whether this be the deployment of existing AI methods, the development of new technologies or the testing of their safety. Amongst other things, the initiative will aim to deliver earlier diagnoses of cancer. It is estimated that in excess of 50,000 extra patients could see their cancer being detected at an early stage, thus boosting survival rates. More specifically, a study has shown that AI is quicker in identifying brain tumour tissue than a pathologist.This would have a positive knock-on effect in other areas, such as enabling money to be saved (that otherwise would have been spent on further treatment) and reducing the workload of staff (at a time when there is a crisis in NHS workforce numbers).

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Spotlight

DCSL Software Ltd

We are an award-winning Software Development company based in London and the South East. Founded in 1994, we create and support bespoke software systems and apps for businesses UK wide. Not only are we a certified Microsoft Partner and ISO 9001/27001 accredited firm. We also have a track record of developing purpose-built applications for business by utilising our proven software development process to implement projects. These can specialise in: - Business Apps.

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AI TECH,GENERAL AI,AI APPLICATIONS

Cerebras Systems and Jasper Partner on Pioneering Generative AI Work

Cerebras Systems | November 30, 2022

Jasper, the category-leading AI content platform, and Cerebras Systems, the pioneer in accelerating artificial intelligence (AI) compute, today announced a partnership to accelerate adoption and improve the accuracy of generative AI across enterprise and consumer applications. Using Cerebras’ newly announced Andromeda AI supercomputer, Jasper can train its profoundly computationally intensive models in a fraction of the time and extend the reach of generative AI models to the masses. The rise of generative AI is one of the most important technological waves in recent history, enabling the ability to write documents, create images, and code software all from ordinary text inputs. Based on sophisticated generative AI models, Jasper’s products are used by nearly 100,000 customers around the world to write copy for marketing, ads, books, and more. With the power of the Cerebras Andromeda supercomputer, Jasper expects to dramatically advance AI work, including training GPT networks to fit AI outputs to all levels of end-user complexity and granularity. This improves the contextual accuracy of generative models and will enable Jasper to personalize content across multiple classes of customers quickly and easily. “At Jasper we eliminate the tyranny of the blank page. Our platform provides an AI co-pilot for creators and businesses to focus on the key elements of their story, not the mundane. The most important thing to us is the quality of outputs our users receive. We are hyper-focused on continuously adapting our AI models to meet our customers’ needs,” said Dave Rogenmoser, CEO of Jasper. “Partnering with Cerebras enables us to invent the future of generative AI, by doing things that are impractical or simply impossible with traditional infrastructure. Our collaboration with Cerebras accelerates the potential of generative AI, bringing its benefits to our rapidly growing customer base around the globe.” “Our mission is to build the fastest AI hardware for the most complicated AI problems. Our recent introduction of Andromeda, the industry’s largest supercomputer, advanced this vision by enabling our partners to train large language models more quickly, to higher accuracy, with better results in less time and with less energy. “Jasper is a category-defining company and the exact type of customer we build for – customers that are trying to transform economies with AI, who are unafraid to venture beyond the status quo and who are interested in doing pioneering work by inventing new approaches to deliver extraordinary results.” Andrew Feldman, founder and CEO of Cerebras Announced at SC22, the 13.5 million AI core Andromeda supercomputer delivers industry-leading performance and near perfect linear scaling without traditional distributed computing and parallel programming pains, enabling Jasper to efficiently design and optimize their next set of models. In initial work, on small workloads Andromeda was faster than 800 GPUs and on large complex workloads, it completed work that thousands of GPUs were incapable of doing. In a recent publication on Gordon Bell award-winning work, the authors wrote, “We note that for the larger model sizes (2.5B and 25B), training on the 10,240 sequence length data was infeasible on GPU-clusters due to out-of-memory errors during attention computation…. To enable training of the larger models on the full sequence length (10,240 tokens), we leveraged AI-hardware accelerators such as Cerebras CS-2, both in a stand-alone mode and as an inter-connected cluster.” It is these very GPU impossible workloads that Jasper has begun exploring, in the quest for more accurate and relevant models, trained in less time with less energy. Andromeda is now available for commercial customers, as well as for academics and graduate students. Andromeda is deployed in Santa Clara, California, in 16 racks at Colovore, a leading high performance data center. The 16 CS-2 systems, with a combined 13.5 million AI optimized cores are fed by 284 64-core AMD Epyc Gen 3 x86 processors. The SwarmX fabric, which links the MemoryX parameter storage solution to the 16 CS-2s, provides more than 96.8 terabits of bandwidth. Through gradient accumulation Andromeda can support all batch sizes, a characteristic profoundly different from GPU clusters. About Cerebras Systems Cerebras Systems is a team of pioneering computer architects, computer scientists, deep learning researchers, and engineers of all types who have come together to build a new class of computer system. That system is designed for the singular purpose of accelerating AI and changing the future of AI work forever, enabling customers to accelerate their deep learning work by orders of magnitude. About Jasper Founded in 2021, Jasper is an AI Content Platform that enables individuals and teams to leverage AI to scale their content strategies. With Jasper, anyone from individual freelancers to creators at enterprise companies can break through writer's block, repackage what they've written, create original images, and adapt their content to different formats and languages. Jasper, has been recognized as "one of America's fastest-growing private companies" by Inc. 5000.

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AI TECH,GENERAL AI,SOFTWARE

GetResponse Introduces AI Product Recommendations to Help Businesses Boost Their Sales

GetResponse | November 29, 2022

GetResponse, email marketing, and marketing automation software, announces the launch of AI Product Recommendations. The solution employs artificial intelligence to revolutionize the customer journey and experience. The feature allows shop owners to maximize their conversions by showing products to visitors with the highest probability to convert, based on their past behavior and transactional history, to increase upsells and cross-sells. Shop owners can also improve their store UX because the recommendations block serves as a navigation tool, increasing the time customers spend on the website, thus also growing conversions. Businesses can analyze store traffic and users' behavior with AI to make better business decisions. "Our goal at GetResponse has always been to deliver cutting-edge tools focused on driving conversions without the extra hassle of increased budgets or lengthy implementation cycles. "After months of work, businesses can now benefit by personalizing the omnichannel experience for their customers, both on their websites and mailing." Mac Ossowski, Board Member and Director of GetResponse MAX The AI Product Recommendations launch comes just in time for businesses to benefit from the lucrative holiday season. "The important point is that it verifies each product against the stock availability, so there are no missed clicks for the customers. Shop owners can significantly increase their ROI and AOV," Ossowski said. AI Product Recommendations powers ecommerce businesses at scale, providing the following types of product recommendations: Recommended for you: a self-learning model that displays recommendations with the highest probability of conversion for a specific customer. Most viewed in category: the algorithm recommends products with the most views within a specific category. Most similar in category: the algorithm displays products based on their similarities in names and descriptions. Recently visited in-store: visitors see product recommendations based on their previous visits to the store. Others also viewed/purchased in-store: AI suggests products other customers have checked or purchased in-store. Rule-driven recommendations: the store owner defines the products they want to promote to their customers. About GetResponse Founded in 1997, GetResponse, a powerful email marketing, and marketing automation software, has more than 20 years of experience empowering businesses to run online marketing effectively. Along with 24/7 customer support available in eight languages, GetResponse features more than 30 tools – email marketing, website builder, conversion funnel, marketing automation, and more.

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AI TECH,GENERAL AI,SOFTWARE

Aivo's Video Conversational AI, the First AI Video Avatar Designed to Interact With Customers

Aivo | November 28, 2022

Aivo, a global leader in Artificial Intelligence (AI) applied to Customer Service, has developed a new way for companies to interact with their customers using AI and video. Aivo's Video Conversational AI is a solution developed together with Synthesia, the world’s largest AI video generation platform that turns text into video in minutes. “We’re very excited to finally launch Video Conversational AI. Brands are eager to keep innovating while consumers are more demanding than ever. It’s time to take innovation a step further, and we believe that Video Conversational AI will lead companies in that direction." Martin Frascaroli, CEO of Aivo Video Conversational Al allows companies to interact with their customers through a video chat with a virtual hyper-realistic AI-generated avatar. It can understand and respond to customer questions in real-time, as well as help companies learn with each conversation, becoming increasingly more effective at addressing each customer's situation. One of the most appealing features is that businesses can use an avatar generated from someone at the company or even a celebrity. This enables a more visually appealing customer experience aligned with each brand's identity. Aivo's Video Conversational AI tool is ideal for sectors that want to provide a premium experience, such as banking, e-Commerce, education and healthcare institutions, as the avatar can safely offer solutions to common and complex queries, such as technical support, product and service information, and transactional issues, to name a few. Overall, with this technology, companies can offer an empathetic, automated, and exclusive customer service experience. About Aivo Aivo is a global company founded in Argentina in 2012, specializing in automated conversational journeys powered by Artificial Intelligence for the business sector. To date, it has more than 200 clients and over 150 million user conversations. Aivo operates in the Americas, and Europe. For more information, visit aivo.co About Synthesia Synthesia is an AI video platform founded in 2017 by a team of AI researchers and entrepreneurs, with offices across the globe. Our web-based platform allows users to generate videos at scale by simply typing text – without the need for cameras, microphones or studios – in over 80 languages and within minutes. Synthesia’s platform is currently used by more than 15,000 companies worldwide, from SMEs to the S&P 500.

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AI TECH,GENERAL AI,AI APPLICATIONS

Cerebras Systems and Jasper Partner on Pioneering Generative AI Work

Cerebras Systems | November 30, 2022

Jasper, the category-leading AI content platform, and Cerebras Systems, the pioneer in accelerating artificial intelligence (AI) compute, today announced a partnership to accelerate adoption and improve the accuracy of generative AI across enterprise and consumer applications. Using Cerebras’ newly announced Andromeda AI supercomputer, Jasper can train its profoundly computationally intensive models in a fraction of the time and extend the reach of generative AI models to the masses. The rise of generative AI is one of the most important technological waves in recent history, enabling the ability to write documents, create images, and code software all from ordinary text inputs. Based on sophisticated generative AI models, Jasper’s products are used by nearly 100,000 customers around the world to write copy for marketing, ads, books, and more. With the power of the Cerebras Andromeda supercomputer, Jasper expects to dramatically advance AI work, including training GPT networks to fit AI outputs to all levels of end-user complexity and granularity. This improves the contextual accuracy of generative models and will enable Jasper to personalize content across multiple classes of customers quickly and easily. “At Jasper we eliminate the tyranny of the blank page. Our platform provides an AI co-pilot for creators and businesses to focus on the key elements of their story, not the mundane. The most important thing to us is the quality of outputs our users receive. We are hyper-focused on continuously adapting our AI models to meet our customers’ needs,” said Dave Rogenmoser, CEO of Jasper. “Partnering with Cerebras enables us to invent the future of generative AI, by doing things that are impractical or simply impossible with traditional infrastructure. Our collaboration with Cerebras accelerates the potential of generative AI, bringing its benefits to our rapidly growing customer base around the globe.” “Our mission is to build the fastest AI hardware for the most complicated AI problems. Our recent introduction of Andromeda, the industry’s largest supercomputer, advanced this vision by enabling our partners to train large language models more quickly, to higher accuracy, with better results in less time and with less energy. “Jasper is a category-defining company and the exact type of customer we build for – customers that are trying to transform economies with AI, who are unafraid to venture beyond the status quo and who are interested in doing pioneering work by inventing new approaches to deliver extraordinary results.” Andrew Feldman, founder and CEO of Cerebras Announced at SC22, the 13.5 million AI core Andromeda supercomputer delivers industry-leading performance and near perfect linear scaling without traditional distributed computing and parallel programming pains, enabling Jasper to efficiently design and optimize their next set of models. In initial work, on small workloads Andromeda was faster than 800 GPUs and on large complex workloads, it completed work that thousands of GPUs were incapable of doing. In a recent publication on Gordon Bell award-winning work, the authors wrote, “We note that for the larger model sizes (2.5B and 25B), training on the 10,240 sequence length data was infeasible on GPU-clusters due to out-of-memory errors during attention computation…. To enable training of the larger models on the full sequence length (10,240 tokens), we leveraged AI-hardware accelerators such as Cerebras CS-2, both in a stand-alone mode and as an inter-connected cluster.” It is these very GPU impossible workloads that Jasper has begun exploring, in the quest for more accurate and relevant models, trained in less time with less energy. Andromeda is now available for commercial customers, as well as for academics and graduate students. Andromeda is deployed in Santa Clara, California, in 16 racks at Colovore, a leading high performance data center. The 16 CS-2 systems, with a combined 13.5 million AI optimized cores are fed by 284 64-core AMD Epyc Gen 3 x86 processors. The SwarmX fabric, which links the MemoryX parameter storage solution to the 16 CS-2s, provides more than 96.8 terabits of bandwidth. Through gradient accumulation Andromeda can support all batch sizes, a characteristic profoundly different from GPU clusters. About Cerebras Systems Cerebras Systems is a team of pioneering computer architects, computer scientists, deep learning researchers, and engineers of all types who have come together to build a new class of computer system. That system is designed for the singular purpose of accelerating AI and changing the future of AI work forever, enabling customers to accelerate their deep learning work by orders of magnitude. About Jasper Founded in 2021, Jasper is an AI Content Platform that enables individuals and teams to leverage AI to scale their content strategies. With Jasper, anyone from individual freelancers to creators at enterprise companies can break through writer's block, repackage what they've written, create original images, and adapt their content to different formats and languages. Jasper, has been recognized as "one of America's fastest-growing private companies" by Inc. 5000.

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AI TECH,GENERAL AI,SOFTWARE

GetResponse Introduces AI Product Recommendations to Help Businesses Boost Their Sales

GetResponse | November 29, 2022

GetResponse, email marketing, and marketing automation software, announces the launch of AI Product Recommendations. The solution employs artificial intelligence to revolutionize the customer journey and experience. The feature allows shop owners to maximize their conversions by showing products to visitors with the highest probability to convert, based on their past behavior and transactional history, to increase upsells and cross-sells. Shop owners can also improve their store UX because the recommendations block serves as a navigation tool, increasing the time customers spend on the website, thus also growing conversions. Businesses can analyze store traffic and users' behavior with AI to make better business decisions. "Our goal at GetResponse has always been to deliver cutting-edge tools focused on driving conversions without the extra hassle of increased budgets or lengthy implementation cycles. "After months of work, businesses can now benefit by personalizing the omnichannel experience for their customers, both on their websites and mailing." Mac Ossowski, Board Member and Director of GetResponse MAX The AI Product Recommendations launch comes just in time for businesses to benefit from the lucrative holiday season. "The important point is that it verifies each product against the stock availability, so there are no missed clicks for the customers. Shop owners can significantly increase their ROI and AOV," Ossowski said. AI Product Recommendations powers ecommerce businesses at scale, providing the following types of product recommendations: Recommended for you: a self-learning model that displays recommendations with the highest probability of conversion for a specific customer. Most viewed in category: the algorithm recommends products with the most views within a specific category. Most similar in category: the algorithm displays products based on their similarities in names and descriptions. Recently visited in-store: visitors see product recommendations based on their previous visits to the store. Others also viewed/purchased in-store: AI suggests products other customers have checked or purchased in-store. Rule-driven recommendations: the store owner defines the products they want to promote to their customers. About GetResponse Founded in 1997, GetResponse, a powerful email marketing, and marketing automation software, has more than 20 years of experience empowering businesses to run online marketing effectively. Along with 24/7 customer support available in eight languages, GetResponse features more than 30 tools – email marketing, website builder, conversion funnel, marketing automation, and more.

Read More

AI TECH,GENERAL AI,SOFTWARE

Aivo's Video Conversational AI, the First AI Video Avatar Designed to Interact With Customers

Aivo | November 28, 2022

Aivo, a global leader in Artificial Intelligence (AI) applied to Customer Service, has developed a new way for companies to interact with their customers using AI and video. Aivo's Video Conversational AI is a solution developed together with Synthesia, the world’s largest AI video generation platform that turns text into video in minutes. “We’re very excited to finally launch Video Conversational AI. Brands are eager to keep innovating while consumers are more demanding than ever. It’s time to take innovation a step further, and we believe that Video Conversational AI will lead companies in that direction." Martin Frascaroli, CEO of Aivo Video Conversational Al allows companies to interact with their customers through a video chat with a virtual hyper-realistic AI-generated avatar. It can understand and respond to customer questions in real-time, as well as help companies learn with each conversation, becoming increasingly more effective at addressing each customer's situation. One of the most appealing features is that businesses can use an avatar generated from someone at the company or even a celebrity. This enables a more visually appealing customer experience aligned with each brand's identity. Aivo's Video Conversational AI tool is ideal for sectors that want to provide a premium experience, such as banking, e-Commerce, education and healthcare institutions, as the avatar can safely offer solutions to common and complex queries, such as technical support, product and service information, and transactional issues, to name a few. Overall, with this technology, companies can offer an empathetic, automated, and exclusive customer service experience. About Aivo Aivo is a global company founded in Argentina in 2012, specializing in automated conversational journeys powered by Artificial Intelligence for the business sector. To date, it has more than 200 clients and over 150 million user conversations. Aivo operates in the Americas, and Europe. For more information, visit aivo.co About Synthesia Synthesia is an AI video platform founded in 2017 by a team of AI researchers and entrepreneurs, with offices across the globe. Our web-based platform allows users to generate videos at scale by simply typing text – without the need for cameras, microphones or studios – in over 80 languages and within minutes. Synthesia’s platform is currently used by more than 15,000 companies worldwide, from SMEs to the S&P 500.

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