Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution

| July 28, 2020

article image
The penetration of cloud-based contact center solutions into the contact center market has been growing dramatically as enterprises continue to acquire new customer engagement solutions or replace their existing premises-based contact centers. Cloud solutions are growing in popularity and gaining an increasingly significant share of the market as their feature sets and flexibility begin to match or surpass those of legacy premises-based systems. Cloud contact center vendors are spending R&D dollars to further develop their solution capabilities internally while also making strategic acquisitions in the customer engagement market space to enhance and broaden their offerings.

Spotlight

Validata

Validata is an innovative global technology company, specialized in background screenings. We are a young, customer-oriented company, convinced of the power of transparency and integrity. As the market leader in the field of screening people and organisations, we help our clients worldwide to take much better decisions when entering into, or continuing existing cooperation.

OTHER ARTICLES

Next-Generation, AI-Driven Demand Predictions

Article | August 19, 2020

The main objective of demand planning is to help businesses prepare to meet future demand. The forecasts are largely based on historical, seasonal demand patterns, not current demand signals. In fact, the main driver for future forecasting is historic sales during the same time period in prior years. The inaccuracy of demand forecasts that are based on historical data alone has often resulted in gaps between past and present situations, which, in turn, create significant business challenges. For example, seasonal supply needs based on the events of previous years and on marketing trends can lead to overstocks and increased inventory costs, stock-outs and missed sales opportunities.

Read More

AI VERSUS COVID-19 : A SOLDIER WE DID NOT KNOW WE NEED

Article | March 23, 2020

Coronavirus, COVID-19, is the talk of the town over weeks now if not months. The pandemic nightmare continues to terrorize on a global scale. It is bizarre to believe that bustling shopping malls, house full PVR halls, the crowd at Starbucks phase into Mexican Drug Ghost-towns. As of March 23, 2020, more than 349,000 people have contracted the novel coronavirus and at least 15,308 have died, according to a tally by Johns Hopkins University. Although the documented cases in terms of total recovery are at 100,165, the number of causalities by Coronavirus is larger than SARS (2002-20040 and Bird Flu of 2013, and is slowly closing to the total deaths in Swine Flu (2009-2010) i.e. 18,036.

Read More

What Is An AI Model?

Article | May 24, 2021

Reveal makes extensive use of AI models. Generally, an AI model is a software program that has been trained on a set of data to perform specific tasks like recognizing certain patterns. Artificial intelligence models use decision-making algorithms to learn from the training and data and apply that learning to achieve specific pre-defined objectives. Reveal offers a Model Library which consists of a collection of pre-existing models you can use straight out of the box, extend or adapt to suit your specific needs, or stack and pack to achieve a larger objective. We give you the ability to create your own AI models, which you can use for your own purposes as well as make available to others via our Model Marketplace. We also will work with you to create custom models such as the ones that drive DLA Piper's Aiscension and those used by Epiq in its new AI Model Library program.

Read More

5 WAYS SNOWFLAKE CAN HELP LIFE SCIENCES BECOME DATA-DRIVEN

Article | August 11, 2020

The life sciences industry is at a turning point. According to Deloitte, “to prepare for the future and remain relevant in the ever-evolving business landscape, biopharma and medtech organizations will be looking for new ways to create value and new metrics to make sense of today’s wealth of data.” For life sciences companies using outdated legacy on-premises and cloud database systems, however, the exploding volume and variety of data pose significant management and security challenges.

Read More

Spotlight

Validata

Validata is an innovative global technology company, specialized in background screenings. We are a young, customer-oriented company, convinced of the power of transparency and integrity. As the market leader in the field of screening people and organisations, we help our clients worldwide to take much better decisions when entering into, or continuing existing cooperation.

Events