Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution

| July 28, 2020

article image
The penetration of cloud-based contact center solutions into the contact center market has been growing dramatically as enterprises continue to acquire new customer engagement solutions or replace their existing premises-based contact centers. Cloud solutions are growing in popularity and gaining an increasingly significant share of the market as their feature sets and flexibility begin to match or surpass those of legacy premises-based systems. Cloud contact center vendors are spending R&D dollars to further develop their solution capabilities internally while also making strategic acquisitions in the customer engagement market space to enhance and broaden their offerings.

Spotlight

XTGlobal, Inc.

"XTGlobal, Inc. is a leading provider of technology services and solutions designed to maximize organizational efficiency and business growth of a diverse and growing client list. Focused on developing tailored solutions, XTGlobal offers a best-in-class product and service portfolio serving the needs of AP automation, IT services, resource staffing and business process outsourcing. "

OTHER ARTICLES

Cloud Security and the Modern CISO: How to Move from Blocker to Enabler

Article | August 11, 2020

The revolution of the public cloud has irrevocably changed the role of the CISO in the modern enterprise. The cloud is the biggest enabler in a generation and is a massive opportunity for enterprises to start innovating at speed and scale. But only if they bring their security with them on the journey! But the pace of change in the new world can feel unsettling, so it is not uncommon for CISOs and security teams to want to stick to older models and to double down on familiar ways of working.

Read More

The Role of Machine Learning in Sales

Article | August 11, 2020

Two of our talented data scientists, Yong Liu and Andrew Brooks, recently showcased how Outreach helps sales reps leverage machine learning for their own continuous learning.At Spark+AI Summit 2020, they talked about how machine learning powers our sales engagement platform, as well as how they solve some of the typical challenges all data scientists face when building enterprise-grade applications.

Read More

How much AI is too much? Where do we draw the line?

Article | August 11, 2020

Many famous personalities, such as Stephen Hawking, Bill Gates and Elon Musk, have repeatedly said that the further development of artificial intelligence is associated with many potential risks. Exponential growth led to the creation of extremely advanced algorithms much earlier than anticipated. At the same time, technology is penetrating deeper into our lives, starting to be responsible for the stable operation of many applications and even the physical infrastructure. This article will examine the main global threats associated with AI and where we should draw the line.

Read More

Transforming Email Marketing Via AI & ML

Article | August 11, 2020

Several marketing channels have emerged in the digital marketing industry, but email marketing, with its cost-effective methodology and direct approach, remains a critical powerful marketing tool for small businesses. According to eMarketer, over 80% of marketers believe email is the most successful tool to acquire new clients and retain existing ones. The success of an email campaign, on the other hand, is directly related to the technique employed. The idea is to create material that people will respond to or desire to receive in their inbox. As a result, most marketers have been attempting to tailor their emails so that their information can speak to each customer individually. Experienced retailers who have used marketing automation solutions to use segmentation, personas, and develop customer journeys are familiar with this. Email marketing has never been easier, thanks to advances in AI and machine learning. More challenging tasks, such as email verification, targeting, and scheduling, as well as for analytics, have become considerably simpler.

Read More

Spotlight

XTGlobal, Inc.

"XTGlobal, Inc. is a leading provider of technology services and solutions designed to maximize organizational efficiency and business growth of a diverse and growing client list. Focused on developing tailored solutions, XTGlobal offers a best-in-class product and service portfolio serving the needs of AP automation, IT services, resource staffing and business process outsourcing. "

Events