Manage Change, Enforce Security, and Incorporate Cloud in Your Windows Ecosystem

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Findings from a recent Gartner report[1] say that 2016 will be the defining year for cloud as private cloud begins to give way to hybrid cloud, and nearly half of large enterprises will have hybrid cloud deployments by the end of 2017. This growth is being driven by new IT computing scenarios being deployed using cloud models, as well as the migration of traditional IT services to cloud service alternatives. Still, through all of these conversations, major concerns I enforcing security and managing change. The 2015 Cost of a Data Breach Study[2] shows how much an average data breach costs a company: $3.8 million, which is a 23% increase since 2013. Many times these breaches happen because of poor code and application management, improper security policies, and disjointed application delivery and change management architectures.

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How Customer Experience and Digital Transformation are Connected

Article | August 10, 2021

The major demands of the current market are the personalized customer experiences (CX) and modernized systems. While the market leaders have already implemented intelligent strategies to attract more and more customers, many other companies are focusing on building a digital strategy to satisfy the needs of their potential customers. Technology has changed almost every bit of human life. Whether it's finance, medicine, education, retail, marketing, or any other industry, technology is inseparable. As a result, businesses are adopting newer and more modern platforms to match the current market trends, and this digital transformation is rewarding them with improved revenue. But have you ever wondered who is more responsible for this transformation? Are they the companies or customers? Well, the answer is — customers. More precisely, the digital customers. The current market is flourishing in almost every aspect, thanks to digital experience technology. Customers want to get relevant information in an easy-to-consume format on the device of their choice. This fundamental need drives the customer experience transformation, and eventually, the digital transformation. The advanced customer experience technology allows people to connect with the company anytime they want. And, embracing digitization is the only way for organizations to deliver the best customer experience. Turns out, the ‘customer first’ mindset is at the heart of the digital customer experience strategy of most companies. As per the recent IDC report, around two-thirds of the CEOs of the global 2000 organizations believe in building a robust digital customer experience and leave behind the conventional offline business strategies by the end of the year. Furthermore, 34% of companies target a complete adoption of digital transformation within a year or less. The rise of digital transformation is pretty clear. Digital Transformation and Customer Experience Go Hand in Hand Even though these statistics are jaw-dropping, the market is far from a total digital adoption. For example, Progress.com’s State of Digital Business Report revealed that around 45% of businesses are yet to kick off their digital transformation journey. In comparison, 59% of companies believe that they have already lost the race as they delayed the adoption. This is the era of mobile applications, IoT devices, AI-powered tools, and high-speed internet. These things have significantly improved customer satisfaction and their overall product/service experience. As a result, companies are looking forward to transforming digitally to understand their customers well and meet their expectations through a multi-channel customer experience. As a result, almost all businesses hope to strengthen their online presence and deliver the best customer experience. Is Customer Experience Transformation Possible Without Digitization? Digital transformation, generally, is an adoption of technology in all different business areas. It leads to a few fundamental alterations in business operations and the value they provide to their consumers. In layman’s terms, digital transformation is about integrating modern techniques to interact with customers and continue delivering excellent customer experience ALL THE TIME. As mentioned earlier, this digital transformation has a lot to do with customer satisfaction and experience. According to a PWC study, more than 50% of companies point at customer experience transformation as the most influential factor for digital transformation. In return, digitally transformed companies get more engaged customers and more sales. The Rosetta consulting study reports, Such highly engaged customers are six times more likely to try a new service or product. Four times more likely to recommend your brand to their family and friends. Two times more likely to buy your product even if your competitor is offering a better product at a relatively lower price. Moreover, they have three times the annual value, compared to the traditional, average customers. But, of course, this goes without saying that digitally transformed companies get more profits than their traditional peers. To summarize, customer experience transformation is challenging with traditional offline strategies. However, digitization is the new market reality, and businesses must adapt it to meet the expectations of the new kind of digital customers. Steps for Improving Customer Experience Through Digital Transformation Digital customers in the current market expect a lot from a product or service. Therefore, they won’t think twice before moving to another company if your product/service doesn’t meet their needs. Therefore, companies must evolve and reconsider their efforts to make new customers and retain the existing ones. The following are the basic steps you need to keep in mind for achieving a satisfactory customer experience transformation through digital transformation: Consistently deliver a personalized experience to your customer. Gone are the days of the 'One size fits all’ theory. Focus more on agile product experimentation. Focus more on multichannel, seamless customer experience. Build more customer data for more subscriptions. Train the leadership for a complete focus on digital. Ensure customers can interact with your service on the device of their choice. Keep the customer in mind. ALWAYS! Avoid robotic approaches. Give it a human touch! Bottom Line Honestly, it's hard for your business to thrive without digital transformation. Whether it’s about the customer experience, operations, or business models, digitization is the most effective way to satisfy market needs in 2021 and beyond. Customers want everything ‘right now.’ Embracing technology is the key to fulfill it! Frequently Asked Questions What is customer experience transformation? Customer experience transformation (also known as CX transformation) improves customer experience through the adoption of newer technology, business structures, operations, and even culture. The ultimate aim of CX transformation is to deliver a remarkable customer experience at scale. What are the four essential areas of digital transformation? Digital transformation always comes down to the following four major areas: Organizational and cultural transformation Transformation in business processes Transformation in business domains Transformation in business models What are the top three benefits of excellent customer experience? Great customer experience can take your business a long way. Here are its top three benefits: Offers cross-sell & upsell opportunities to improve revenue Boosts customer loyalty Improves brand identity { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "What is customer experience transformation?", "acceptedAnswer": { "@type": "Answer", "text": "Customer experience transformation (also known as CX transformation) improves customer experience through the adoption of newer technology, business structures, operations, and even culture. The ultimate aim of CX transformation is to deliver a remarkable customer experience at scale." } },{ "@type": "Question", "name": "What are the four essential areas of digital transformation?", "acceptedAnswer": { "@type": "Answer", "text": "Digital transformation always comes down to the following four major areas: Organizational and cultural transformation Transformation in business processes Transformation in business domains Transformation in business models" } },{ "@type": "Question", "name": "What are the top three benefits of excellent customer experience?", "acceptedAnswer": { "@type": "Answer", "text": "Great customer experience can take your business a long way. Here are its top three benefits: Offers cross-sell & upsell opportunities to improve revenue Boosts customer loyalty Improves brand identity" } }] }

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AI VERSUS COVID-19 : A SOLDIER WE DID NOT KNOW WE NEED

Article | August 10, 2021

Coronavirus, COVID-19, is the talk of the town over weeks now if not months. The pandemic nightmare continues to terrorize on a global scale. It is bizarre to believe that bustling shopping malls, house full PVR halls, the crowd at Starbucks phase into Mexican Drug Ghost-towns. As of March 23, 2020, more than 349,000 people have contracted the novel coronavirus and at least 15,308 have died, according to a tally by Johns Hopkins University. Although the documented cases in terms of total recovery are at 100,165, the number of causalities by Coronavirus is larger than SARS (2002-20040 and Bird Flu of 2013, and is slowly closing to the total deaths in Swine Flu (2009-2010) i.e. 18,036.

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Acronis Launches 2020 Global Acronis CyberFit Platform Program

Article | August 10, 2021

MSPs, ISPs, and OEMs are already using the Acronis Cyber Platform’s APIs and SDKs to integrate and extend their applications and services with Acronis’ world-class cyber protection capabilities. It’s a fantastic way to build new revenue streams, reduce churn, and differentiate your business from the competition. Now, with the Acronis #CyberFit Platform Program, developing and marketing those solutions to a vast ecosystem of IT professionals is easier than ever before. Developers will benefit from Acronis’ network of over 50,000 channel partners and established technology alliances with major players as they work to innovate and bring new solutions to market. Take advantage of in-depth training and marketing programs, including personalized support from our technical and business development experts in the IT channel.

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5 cool open source JavaScript libraries to refresh your custom app

Article | August 10, 2021

The Claris FileMaker 19 release includes one of the most requested features from the Claris Community - the ability to embed JavaScript directly in your custom apps!Now you can use packages from readily-available JavaScript libraries or your own custom code to modernize your apps with data visualization, maps, calendars and more.Here are 5 useful JavaScript libraries you can use to enhance your apps.

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Persistent Solution

Persistent Solution, is an internationally recognized supplier of the best professional services in web design & development, SEO, technology solutions development, implementation and support, ERP Focused(Oracle, SAP, Microsoft). It espouses a versatile and dedicated approach, which minimizes the distance between the client and company.

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