Software
PR Newswire | October 16, 2023
OpenText™ (NASDAQ: OTEX), (TSX: OTEX), the information company, today announced the latest release of its Cloud Editions (CE) 23.4, which includes OpenText Aviator artificial intelligence (AI) capabilities that carry through the company's innovation roadmap. For over a decade, OpenText has been helping organizations manage and secure large complex data sets from IoT and robotics, to natural language processing, to complex systems and generative AI. OpenText Aviator empowers organizations to swiftly act on their data, make sharp decisions and evolve with intelligent tools that learn over time. OpenText Aviator uplevels information automation so organizations can easily make the AI pivot and conquer today's and tomorrow's business challenges.
The AI revolution is creating an unprecedented platform shift – one that will transform all industries, all functions, and all roles, said Mark Barrenechea, CEO & CTO of OpenText. OpenText has been developing AI capabilities for over a decade, and OpenText Aviators is an AI breakthrough for customers. OpenText Aviator will help customers massively increase productivity through new conversation interfaces leveraging Information Management data sets and language models.
The demand for and adoption of AI technologies continues to grow at record speed. According to IDC, global AI IT spending will surpass $308 billion by 2026. In response to this rapidly growing demand and market potential, OpenText introduced its opentext.ai vision and strategy for AI focused on helping organizations power and protect traditional operational and experience data while anticipating a new layer of learning data from generative AI and large language models (LLMS). Grounded in layering LLMs on top of private, secured data, opentext.ai allows for a full stack or modular approach to practical AI. Organizations can take advantage of LLM-based capabilities within applications, or they can utilize OpenText Cloud API Services to create the right sandbox to experiment with.
"From upstream and renewables to trading and transport to marketing and manufacturing, we keep goods and people moving. We span 160 markets, serve about 32 million people a day at 46,000 branded retail sites and work with more than 1 million business customers. We have been the No.1 global lubricants supplier for 16 consecutive years and offer our customers a strong portfolio of energy solutions they need today and tomorrow. AI is key to maintaining our performance in these areas whilst we play a key role in the energy transition and help our customers decarbonize their businesses in the journey to net zero," said Jonathan Cullender, Head of Integration at Shell. "We are excited to take the stage with OpenText in Las Vegas to explore the game-changing capabilities of AI within the energy sector and how OpenText solutions have been instrumental in improving our operational efficiency and security, ultimately leading to substantial cost savings."
"As generative AI moves on from the initial hype, the work to ensure a measurable return on investment begins," said Darryl Gray, Global Vice President of Software Partner Solutions at SAP. "SAP is committed to creating an enterprise AI ecosystem for the future that complements our world-class business applications suite and helps our customers unlock their full potential. We support the vision behind OpenText's opentext.ai strategy and are confident that OpenText's latest innovations will enable businesses of all sizes and industries to elevate their operations to unimaginable heights."
OpenText Aviator enables AI orchestration and the creation of information flows across multiple clouds and knowledge bases allowing organizations to address multiple AI use cases for their enterprise without having to move their data. The latest Cloud Editions release includes:
OpenText Aviator for Business
OpenText IT Operations Aviator™ is a cutting-edge generative AI virtual agent for OpenText Service Management Automation X (SMAX). The latest integration combines LLMs with OpenText's data security expertise to enhance the user experience, facilitate intuitive self-service, provide faster issue resolution and gain efficiency, ultimately reducing service management costs and improve end-user customer experience.
OpenText DevOps Aviator™ revolutionizes software delivery with generative AI capabilities enabling organizations to deliver software at unparalleled velocity. This tool leverages AI to optimize software delivery with feature prediction, enhances test coverage with automatic test creation and authoring, and reduces points of risk that impact quality.
OpenText Content Aviator™ optimizes information retrieval in the workplace, making it more efficient and productive. The interactive chat interface and natural language queries enhances user productivity and streamlines content discovery.
OpenText Experience Aviator™ integrates Customer Communications Management (CCM) software with generative AI capabilities enabling marketing, communications and customer service support teams to produce well-formed and relevant material faster than ever, boosting development productivity.
OpenText Cybersecurity Aviator™ offers AI-enhanced rapid deployment capabilities and cloud-based efficiency to help organizations implement new threat detection models designed to protect users from diverse, sophisticated and evolving threats.
OpenText Business Network Aviator™ brings generative AI and large language models (LLMs) into the OpenText Business Network, placing the entire supply chain information flow into a single platform. By utilizing a comprehensive 360-degree perspective of end-to-end supply chain operations and an AI-powered conversational interface, businesses will gain access to information to respond quickly to dynamic and unpredictable market fluctuations and conditions.
OpenText Aviator for Technologists
OpenText Aviator Platform offers a suite of tools and connectors to administer enterprise-grade data warehouses, data lakes, analytics of structure and unstructured data, and visualization for intelligent decision-making.
OpenText Aviator Search introduces a new advanced capability to go from clicks to conversations with search that spans all data types across multiple repositories to build any custom solution, portal, or experience for an enterprise.
OpenText Aviator IOT brings forward a collection of tools to better connect and protect millions of IoT endpoints to get real-time insights and visibility into assets location, condition, utilization, performance and health.
OpenText Aviator Thrust & Thrust Studio is a set of robust cloud API services and developer tools built over the last three years that can power secure information flows, fuel custom AI solutions, and fast-track new AI-embedded applications.
OpenText Aviator Lab is a partnership for experimentation with professional AI experts to help customers accelerate AI development through rapid prototyping, AI reference architectures in a secure sandbox environment.
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LINUX, Android
PR Newswire | August 25, 2023
Sendbird, the communications API platform powering 4,000 apps and 300 Million monthly users, today announced that its enterprise Salesforce Connector has entered General Availability (GA), delivering efficiency-driving enhancements for customer service teams. This release adds a host of new features, including the Sendbird SmartAssistant, a first-of-its-kind, conversational AI solution. As part of Sendbird's leading communications platform, Salesforce Connector empowers any business to extend Salesforce Service Cloud capabilities to deliver an exceptional live chat support experience to customers. Now, with Sendbird SmartAssistant, a customizable, no-code generative AI chatbot is readily available to integrate into companies' support workflows. Conversations become richer and more rewarding directly within an organization's mobile app.
Salesforce Connector provides superior chat capabilities, such as rich media attachments, image moderation, webhooks, and a customizable end-user experience that can be tailored to companies' specific needs. With integration of the AI chatbot, SmartAssistant, Sendbird now provides even more high-quality responses to support queries. Whether it's answering frequently asked questions or troubleshooting product issues, SmartAssistant for Salesforce Connector ensures helpful and human-like responses throughout the customer support journey.
Sendbird's cutting-edge generative AI solution enables users to leverage high-value first-party data for support interactions. Users can now easily create AI knowledge chatbots without the need for OpenAI credentials. This can provide personalized and human-like chatbot conversations to quickly meet customer needs while improving agent efficiency.
The new integration builds upon and extends Salesforce Connector's Summarize feature. What was tested conceptually through the beta period is now an essential, valuable part of the Salesforce Connector tool. Summarize is powered by ChatGPT and enables agents to get a comprehensive summary of an entire support chat conversation with a customer in an instant; agents no longer need to read the conversation from the very start to provide the best, immediate support for their users.
In addition to SmartAssistant and Summarize, Sendbird also incorporated new Moderation capabilities. Organizations can moderate message content and users from the convenience of a single dashboard. With the supported filters and moderation methods, they can determine the level of suitability of language, images, and other content for their applications using Salesforce Connector. Users also benefit from Auto-Translation, in which Salesforce Connector translates received messages into an agent's preferred language within the case chat.
"Salesforce Connector changes the game for customer support," said Sendbird CEO and Co-founder John S. Kim. "Agents have all the tools and answers they need right at their fingertips to solve even the most complex problems with ease. And with SmartAssistant, agents can help more customers than ever before with new levels of personalization and efficiency."
With Sendbird Salesforce Connector, organizations get an out-of-the-box solution with seamless, near-instant integration compared to other chat solutions that can take weeks. This translates to faster time to value. Additionally, as a cloud-based solution, the tool is persistently updated with no interruption to the user experience and no management demands on teams.
About Sendbird
Sendbird, a member company of Born2Global Centre, believes conversations are at the heart of building relationships and getting things done. The company's global conversations platform powers over 7 billion mobile messages and interactions monthly. Industry leaders like Carousell, Traveloka, RedDoorz, Tiket, Rakuten, Viki, AirAsia, TADA, RuangGuru, Ralali, Reddit, and Paytm build with Sendbird chat, voice, video, and livestream APIs to create a differentiated user experience that improves customer retention, conversion, and satisfaction.
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General AI, Software, Future Tech
Prnewswire | July 31, 2023
Opera Limited (NASDAQ: OPRA), one of the world's major browser developers and a leading internet consumer brand, today announced that Opera's native browser AI, has reached over 1,000,000 users since recently becoming available to the users of the Opera Browser for Android and Opera Browser for desktop.
Opera has moved swiftly to incorporate generative AI into its products since the turn of the year. A collaboration with OpenAI was announced at the end of February, with its popular ChatGPT platform integrated, along with ChatSonic, into the browser's sidebar within a month. Opera has also pioneered its own new AI solutions, such as AI Prompts, which allow users to quickly initiate conversations with generative AI services to shorten or explain articles, generate tweets, or request relevant content based on highlighted text.
The announcement of Aria in May marked a bold new step in the company's rapid adoption of AI services. Based on Opera's own "Composer" infrastructure, Aria connects to OpenAI's GPT technology and is enhanced by additional capabilities such as live results from the web. Easily expandable, Composer allows Aria to connect to multiple AI models and in the future will expand by integrating further capacities such as search and AI services powered by Opera's key partners.
Aria and AI services in general are key to Opera's strategy going forward, with the company's newly redesigned flagship desktop browser a harbinger of things to come. Rebuilt from the ground up, Opera One – in which Aria is natively integrated – heralds a new era of AI-based browsing. Beyond creating space for existing generative AI tools, the new design is also laying the groundwork for the AI services Opera is planning to unveil in the near future.
"As encouraging as the initial adoption of Aria has been, we are equally pleased with the quality of the users' early engagement with the AI tool," said co-CEO Lin Song. "We are also seeing a lift in total time spent, with increased searches and pageviews per session."
"While it is still early days, I am thrilled that our users are loving the Aria experience as much as we do," he expanded. "I can't wait for more of our users to try Aria for themselves as we upgrade all of our Desktop user base to Opera One and bring our native browser AI to Opera GX and Opera for iOS soon, making it available on all major platforms."
Aria is now available in Opera One, Opera's completely redesigned flagship browser, and in Opera for Android.
To use Aria – available in more than 180 countries worldwide, including the EU – users should download Opera for Android or Opera browser for desktop and log in using their Opera account. If they do not have one, they can register here for free. Once done, users simply open the browser, click the Aria icon in the main menu (mobile) or in the sidebar (desktop) and start exploring the new way of browsing, using AI for free.
About Opera
Opera is a web innovator building on more than 25 years of innovation that started with the Opera web browser. While Opera is leveraging its brand and engaged user base in order to grow and develop new products and services for people who seek a better internet experience, Opera's PC and mobile web browsers, content discovery platform Opera News, and apps dedicated to gaming, Web3 and e-commerce are already the trusted choices of hundreds of millions of active and engaged users. Opera is headquartered in Oslo, Norway, and listed on the NASDAQ Stock Exchange under the "OPRA" ticker symbol. Download and access Opera's products and services from www.opera.com.
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