Digital Transformation

April 30, 2019 | 40 views

DACH companies are the most mature in terms of digital transformation. But it is also widely at work in France and UKI

Spotlight

Clavax

Clavax is a San Jose, California based company and an expert in rendering complex enterprise-level solutions in the development and customization of software, web and mobile apps. We have been providing software product development, web design & development, customized application development, mobile app development, E-commerce, salesforce CRM (Consulting, Implementation, Development & Integration services), Loyalty Programs, Kentico CMS services to various companies spread across diverse business verticals across US, Europe & APAC regions with over 200+ employees worldwide.

OTHER ARTICLES
SOFTWARE

AI's Impact on Improving Customer Experience

Article | July 13, 2022

To enhance the consumer experience, businesses all over the world are experimenting with artificial intelligenace (AI), machine learning, and advanced analytics. Artificial intelligence (AI) is becoming increasingly popular among marketers and salespeople, and it has become a vital tool for businesses that want to offer their customers a hyper-personalized, outstanding experience. Customer relationship management (CRM) and customer data platform (CDP) software that has been upgraded with AI has made AI accessible to businesses without the exorbitant expenses previously associated with the technology. When AI and machine learning are used in conjunction for collecting and analyzing social, historical, and behavioral data, brands may develop a much more thorough understanding of their customers. In addition, AI can predict client behavior because it continuously learns from the data it analyzes, in contrast to traditional data analytics tools. As a result, businesses may deliver highly pertinent content, boost sales, and enhance the customer experience. Predictive Behavior Analysis and Real-time Decision Making Real-time decisioning is the capacity to act quickly and based on the most up-to-date information available, such as information from a customer's most recent encounter with a company. For instance, Precognitive's Decision-AI uses a combination of AI and machine learning to assess any event in real-time with a response time of less than 200 milliseconds. Precognitive's fraud prevention product includes Decision-AI, which can be implemented using an API on a website. Marketing to customers can be done more successfully by using real-time decisioning. For example, brands may display highly tailored, pertinent content and offer to clients by utilizing AI and real-time decisioning to discover and comprehend a customer's purpose from the data they produce in real-time. By providing deeper insights into what has already happened and what can be done to facilitate a sale through suggestions for related products and accessories, AI and predictive analytics are able to go further than historical data alone. This increases the relevance of the customer experience, increases the likelihood that a sale will be made, and increases the emotional connection that the customer has with a brand.

Read More
SOFTWARE

The Evolution of Quantum Computing and What its Future Beholds

Article | August 2, 2022

The mechanism of quantum computers will be entirely different from anything we humans have ever created or constructed in the past. Quantum computers, like classical computers, are designed to address problems in the real world. They process data in a unique way, though, which makes them a much more effective machine than any computer in use today. Superposition and entanglement, two fundamental ideas in quantum mechanics, could be used to explain what makes quantum computers unique. The goal of quantum computing research is to find a technique to accelerate the execution of lengthy chains of computer instructions. This method of execution would take advantage of a quantum physics event that is frequently observed but does not appear to make much sense when written out. When this fundamental objective of quantum computing is accomplished, and all theorists are confident works in practice, computing will undoubtedly undergo a revolution. Quantum computing promises that it will enable us to address specific issues that current classical computers cannot resolve in a timely manner. While not a cure-all for all computer issues, quantum computing is adequate for most "needle in a haystack" search and optimization issues. Quantum Computing and Its Deployment Only the big hyperscalers and a few hardware vendors offer quantum computer emulators and limited-sized quantum computers as a cloud service. Quantum computers are used for compute-intensive, non-latency-sensitive issues. Quantum computer architectures can't handle massive data sizes yet. In many circumstances, a hybrid quantum-classical computer is used. Quantum computers don't use much electricity to compute but need cryogenic refrigerators to sustain superconducting temperatures. Networking and Quantum Software Stacks Many quantum computing software stacks virtualize the hardware and build a virtual layer of logical qubits. Software stacks provide compilers that transform high-level programming structures into low-level assembly commands that operate on logical qubits. In addition, software stack suppliers are designing domain-specific application-level templates for quantum computing. The software layer hides complexity without affecting quantum computing hardware performance or mobility.

Read More
AI TECH

Language Models: Emerging Types and Why They Matter

Article | July 20, 2022

Language model systems, often known as text understanding and generation systems, are the newest trend in business. However, not every language model is made equal. A few are starting to take center stage, including massive general-purpose models like OpenAI's GPT-3 and models tailored for specific jobs. There is a third type of model at the edge that is intended to run on Internet of Things devices and workstations but is typically very compressed in size and has few functionalities. Large Language Models Large language models, which can reach tens of petabytes in size, are trained on vast volumes of text data. As a result, they rank among the models with the highest number of parameters, where a "parameter" is a value the model can alter on its own as it gains knowledge. The model's parameters, which are made of components learned from prior training data, fundamentally describe the model's aptitude for solving a particular task, like producing text. Fine-tuned Language Models Compared to their massive language model siblings, fine-tuned models are typically smaller. Examples include OpenAI's Codex, a version of GPT-3 that is specifically tailored for programming jobs. Codex is both smaller than OpenAI and more effective at creating and completing strings of computer code, although it still has billions of parameters. The performance of a model, like its capacity to generate protein sequences or respond to queries, can be improved through fine-tuning. Edge Language Models Edge models, which are intentionally small in size, occasionally take the shape of finely tuned models. To work within certain hardware limits, they are occasionally trained from scratch on modest data sets. In any event, edge models provide several advantages that massive language models simply cannot match, notwithstanding their limitations in some areas. The main factor is cost. There are no cloud usage fees with an edge approach that operates locally and offline. As significant, fine-tuned, and edge language models grow in response to new research, they are likely to encounter hurdles on their way to wider use. For example, compared to training a model from the start, fine-tuning requires less data, but fine-tuning still requires a dataset.

Read More
SOFTWARE

Low-code and No-code: A Business' New Best Friend

Article | July 5, 2022

Businesses are starting to integrate artificial intelligence (AI) into their workflow in greater numbers as a result of the growth of digital transformation and developments in machine learning (ML). As a result, platforms that need no coding, as well as their low-code counterparts, are becoming more popular. This development is a step toward computer science's long-term objective of automating manual coding. Low-code/no-code AI platforms will be beneficial to businesses in more data-driven industries like marketing, sales, and finance. AI can assist in a variety of ways, including automating invoicing, evaluating reports, making intelligent suggestions, and anticipating churn rates. How Does an Organization Look at Low-code/No-code as the Future? Developers and other tech-related positions are in high demand, particularly in the fields of AI and data science. Organizations have the chance to close the gap with the aid of citizen data scientists who don't require an AI professional to design unique AI solutions for many scenarios, thanks to low-code and no-code AI technologies. The demand for technological solutions and AI technologies is rising significantly as the technological landscape rapidly changes. AI systems, for example, require complex software that uses a lot of code, a variety of frameworks, and the Internet of Things (IoT). One person's capacity to comprehend every technical detail is strained by the array of complicated technology. Software delivery must be timely, effective, and secure while maintaining high standards. Conclusion Low-code AI solutions offer the speed, ease of use, and adaptability of ready-made software solutions while also drastically reducing the time to market for AI solutions and the cost of recruiting software and computer vision engineers. Organizations are free to construct the architecture, functionality, or pipeline that best suits their project, the sky being the limit. However, creating such unique models may be both costly and time-consuming. Therefore, employing low-code/no-code platforms would apply to particular pipeline actions that would streamline and accelerate the processes.

Read More

Spotlight

Clavax

Clavax is a San Jose, California based company and an expert in rendering complex enterprise-level solutions in the development and customization of software, web and mobile apps. We have been providing software product development, web design & development, customized application development, mobile app development, E-commerce, salesforce CRM (Consulting, Implementation, Development & Integration services), Loyalty Programs, Kentico CMS services to various companies spread across diverse business verticals across US, Europe & APAC regions with over 200+ employees worldwide.

Related News

SOFTWARE,FUTURE TECH

Kapture CRM appoints Pavit Ponnanna as Head of CX (Customer Experience)

Kapture CRM | September 23, 2022

The Kapture team is pleased to announce that Pavit Ponnanna will be stepping into the position of Head of CX (Customer Experience). With cross-functional experience of 21+ years in customer services, operations management, Pavit's strength is customer experience and brings a deep understanding of the CX landscape. Pavit will play an instrumental role in accelerating CX for Kapture. Commenting on his appointment, Vikas Garg: CTO & Co-founder, Kapture, said," We are delighted to have Pavit Ponnanna join us as our Head of Customer Experience. The last few years have been incredible for us and we have witnessed exponential growth across geographies. Our focus is now to evolve into a more structured organisation that's prepared for the planned growth in the coming years. Having Pavit is going to be a big help in this journey." “I am very excited about joining such a competent and capable team. Kapture has been very successful in combining industrial technology with digital solutions and has become a frontrunner in providing a Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. I am certainly looking forward to developing the company further with a clear industrial ambition to change the future of CX,“ said Pavit Ponnanna. About KaptureCRM Kapture, a Customer Relationship Management (CRM) software firm, was established in 2015, on the simple idea of providing a smarter way for businesses to manage customer relationships through a single automated platform. Simply put, their goal is to organise customer information and make it contextually and instantly accessible to all end users at any given time. Keeping customer experience at the forefront of it all.

Read More

SOFTWARE,FUTURE TECH

Zayo Launches API Developer Portal to Accelerate Enterprise Digital Transformation

Zayo Group Holdings, Inc. | August 18, 2022

Zayo Group Holdings, Inc., a leading global communications infrastructure platform, today announced the launch of its Application Programming Interface (API) Developer Portal, providing customers with a single online platform to explore, on-board and test live environments with existing API offerings, and stay informed about upcoming developments. One of the biggest challenges enterprises face when working with multiple vendors is siloed information and data. With Zayo’s API Developer Portal, customers now have a centralized, well-organized, easily navigable repository of information about automating business processes with Zayo. “We want to empower our customers through every step of their digital transformation journey, and APIs are where that journey comes to life in the form of automation at our customers' fingertips. “With our developer portal, customers now have a live environment where they can easily find the information they need to understand, design and build the best software integration strategy to make an impact and drive business results.” Leidy Perez, vice president of product, strategic software at Zayo Currently, Zayo receives hundreds of thousands API calls a month originating from 100+ customers. These requests come through key partners such as Connectbase, ACS Solutions, GeoTel, Upstack, NDA Corp, Masterstream and LMX as well as direct integrations. Benefits of Zayo’s existing API offerings include: Network Discovery: Zayo’s Building Validation, Location, and Cloud Service Provider APIs enable customers to analyze how Zayo’s network availability powers their business footprint. Quote and Order: Customers can grow their business capabilities by leveraging Zayo products in its Product Catalog API, generating quotes with the Quote API, and automating the ordering process through the Order API. Service Management: Customers are able to retrieve critical service information, get support for issues, and keep track of planned outages with the Service Inventory, Ticketing, Ticket Catalog and Maintenance Cases APIs. In addition to the API developer portal, Zayo has started the roll out of MEF API “Lifecycle Service Orchestration” (LSO) Sonata “Billie” release for quoting and ordering as well as performance monitoring. Further incorporation of MEF standards will enable Zayo to better serve its global carrier and enterprise customers to buy services in a standardized way and to automate MEF 3.0 Carrier Ethernet. “Too often, customers must work around their system of record to manage multiple vendors. The swivel-chair of that information back into each system of record causes massive inefficiencies that can impact service delivery time and revenue,” said Stan Hubbard, MEF Principal Analyst. “MEF LSO APIs offer an automated, standardized way for service providers to buy and sell services and maximize return on their investment in interface development. We are excited that MEF LSO Sonata APIs enable Zayo’s innovative API Developer Portal.” About Zayo Group Holdings, Inc. Zayo Group Holdings, Inc. is the leading global communications infrastructure platform, delivering a range of solutions, including fiber & transport, packet and managed edge services. Zayo owns and operates a Tier 1 IP backbone spanning 134,000 miles across North America and Europe. By providing this mission-critical bandwidth to its category-leading customers across the wireless, hyperscale, media, tech and finance industries, Zayo is fueling the innovations that are transforming society.

Read More

SOFTWARE

Forsta Launches Digital Diaries Mobile App, Enabling a Seamless Customer Journey and Ethnography Capture Across Desktop, Smartphone and Tablet Devices

Forsta | July 06, 2022

Forsta, an industry-leading global provider of market research and customer experience (CX) technology, today announced the launch of its Digital Diaries mobile ethnography app, designed to obtain actionable, qualitative insights at scale. Available on iOS and Android devices, the new mobile app is complementary to Forsta’s existing desktop customer journey and ethnography solution. It is available to users of the Forsta HX (Human Experience) platform, which gathers and analyzes data, and helps insights professionals translate the findings into shareable actions to inform decision-making and drive growth. “Digital Diaries enables the type of deep consumer understanding that can only come with one-on-one interactions with customers sharing their feedback in a way that feels natural to the way they live their lives—on their phones and using text messages, social media and other forms of digital communication. “Digital Diaries, Digital Communities, and our other state-of-the-art, qualitative tools are yet another reason why the Forsta HX Platform is the most powerful, innovative and comprehensive insights technology solution for the CX and market research industries." Brian Bhuta, Chief Product Officer at Forsta Companies can utilize Forsta’s Digital Diaries app to follow along on an individual customer’s journey—for instance, an in-store shopping experience—and gain insights into their choices each step of the way. Insights professionals can recreate in-person focus groups on-the-go, gathering even greater detail via enhanced capabilities such as real-time group discussions, digital polls and photo and video uploading. Brands can concept-test new developments, such as a package redesign or in-store displays, inclusive of important context unattainable by other means. “Forsta Digital Diaries provides us with the most user-friendly software on the market that enables us to conduct qualitative, digital research via participants’ smartphones, with emphasis on uncovering behavior and needs from a distance,” said Emil Buch Jacobsen, Consultant at strategic innovation agency IS IT A BIRD. For consumers and research participants, Forsta’s Digital Diaries now enables a seamless experience across laptop, smartphone and tablet devices, regardless of WiFi connection. This encourages more detailed, accurate descriptions of activities, thoughts and other qualitative feedback to be shared in real-time and delivered when convenient to the customer. CX program leaders, community managers and researchers can respond to customers’ feedback with real-time follow-up questions or prompts, and generate data visualizations such as heat maps and word clouds. About Forsta Forsta powers an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, helps organizations better understand the full Human Experiences (HX) of their audiences. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer.

Read More

SOFTWARE,FUTURE TECH

Kapture CRM appoints Pavit Ponnanna as Head of CX (Customer Experience)

Kapture CRM | September 23, 2022

The Kapture team is pleased to announce that Pavit Ponnanna will be stepping into the position of Head of CX (Customer Experience). With cross-functional experience of 21+ years in customer services, operations management, Pavit's strength is customer experience and brings a deep understanding of the CX landscape. Pavit will play an instrumental role in accelerating CX for Kapture. Commenting on his appointment, Vikas Garg: CTO & Co-founder, Kapture, said," We are delighted to have Pavit Ponnanna join us as our Head of Customer Experience. The last few years have been incredible for us and we have witnessed exponential growth across geographies. Our focus is now to evolve into a more structured organisation that's prepared for the planned growth in the coming years. Having Pavit is going to be a big help in this journey." “I am very excited about joining such a competent and capable team. Kapture has been very successful in combining industrial technology with digital solutions and has become a frontrunner in providing a Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. I am certainly looking forward to developing the company further with a clear industrial ambition to change the future of CX,“ said Pavit Ponnanna. About KaptureCRM Kapture, a Customer Relationship Management (CRM) software firm, was established in 2015, on the simple idea of providing a smarter way for businesses to manage customer relationships through a single automated platform. Simply put, their goal is to organise customer information and make it contextually and instantly accessible to all end users at any given time. Keeping customer experience at the forefront of it all.

Read More

SOFTWARE,FUTURE TECH

Zayo Launches API Developer Portal to Accelerate Enterprise Digital Transformation

Zayo Group Holdings, Inc. | August 18, 2022

Zayo Group Holdings, Inc., a leading global communications infrastructure platform, today announced the launch of its Application Programming Interface (API) Developer Portal, providing customers with a single online platform to explore, on-board and test live environments with existing API offerings, and stay informed about upcoming developments. One of the biggest challenges enterprises face when working with multiple vendors is siloed information and data. With Zayo’s API Developer Portal, customers now have a centralized, well-organized, easily navigable repository of information about automating business processes with Zayo. “We want to empower our customers through every step of their digital transformation journey, and APIs are where that journey comes to life in the form of automation at our customers' fingertips. “With our developer portal, customers now have a live environment where they can easily find the information they need to understand, design and build the best software integration strategy to make an impact and drive business results.” Leidy Perez, vice president of product, strategic software at Zayo Currently, Zayo receives hundreds of thousands API calls a month originating from 100+ customers. These requests come through key partners such as Connectbase, ACS Solutions, GeoTel, Upstack, NDA Corp, Masterstream and LMX as well as direct integrations. Benefits of Zayo’s existing API offerings include: Network Discovery: Zayo’s Building Validation, Location, and Cloud Service Provider APIs enable customers to analyze how Zayo’s network availability powers their business footprint. Quote and Order: Customers can grow their business capabilities by leveraging Zayo products in its Product Catalog API, generating quotes with the Quote API, and automating the ordering process through the Order API. Service Management: Customers are able to retrieve critical service information, get support for issues, and keep track of planned outages with the Service Inventory, Ticketing, Ticket Catalog and Maintenance Cases APIs. In addition to the API developer portal, Zayo has started the roll out of MEF API “Lifecycle Service Orchestration” (LSO) Sonata “Billie” release for quoting and ordering as well as performance monitoring. Further incorporation of MEF standards will enable Zayo to better serve its global carrier and enterprise customers to buy services in a standardized way and to automate MEF 3.0 Carrier Ethernet. “Too often, customers must work around their system of record to manage multiple vendors. The swivel-chair of that information back into each system of record causes massive inefficiencies that can impact service delivery time and revenue,” said Stan Hubbard, MEF Principal Analyst. “MEF LSO APIs offer an automated, standardized way for service providers to buy and sell services and maximize return on their investment in interface development. We are excited that MEF LSO Sonata APIs enable Zayo’s innovative API Developer Portal.” About Zayo Group Holdings, Inc. Zayo Group Holdings, Inc. is the leading global communications infrastructure platform, delivering a range of solutions, including fiber & transport, packet and managed edge services. Zayo owns and operates a Tier 1 IP backbone spanning 134,000 miles across North America and Europe. By providing this mission-critical bandwidth to its category-leading customers across the wireless, hyperscale, media, tech and finance industries, Zayo is fueling the innovations that are transforming society.

Read More

SOFTWARE

Forsta Launches Digital Diaries Mobile App, Enabling a Seamless Customer Journey and Ethnography Capture Across Desktop, Smartphone and Tablet Devices

Forsta | July 06, 2022

Forsta, an industry-leading global provider of market research and customer experience (CX) technology, today announced the launch of its Digital Diaries mobile ethnography app, designed to obtain actionable, qualitative insights at scale. Available on iOS and Android devices, the new mobile app is complementary to Forsta’s existing desktop customer journey and ethnography solution. It is available to users of the Forsta HX (Human Experience) platform, which gathers and analyzes data, and helps insights professionals translate the findings into shareable actions to inform decision-making and drive growth. “Digital Diaries enables the type of deep consumer understanding that can only come with one-on-one interactions with customers sharing their feedback in a way that feels natural to the way they live their lives—on their phones and using text messages, social media and other forms of digital communication. “Digital Diaries, Digital Communities, and our other state-of-the-art, qualitative tools are yet another reason why the Forsta HX Platform is the most powerful, innovative and comprehensive insights technology solution for the CX and market research industries." Brian Bhuta, Chief Product Officer at Forsta Companies can utilize Forsta’s Digital Diaries app to follow along on an individual customer’s journey—for instance, an in-store shopping experience—and gain insights into their choices each step of the way. Insights professionals can recreate in-person focus groups on-the-go, gathering even greater detail via enhanced capabilities such as real-time group discussions, digital polls and photo and video uploading. Brands can concept-test new developments, such as a package redesign or in-store displays, inclusive of important context unattainable by other means. “Forsta Digital Diaries provides us with the most user-friendly software on the market that enables us to conduct qualitative, digital research via participants’ smartphones, with emphasis on uncovering behavior and needs from a distance,” said Emil Buch Jacobsen, Consultant at strategic innovation agency IS IT A BIRD. For consumers and research participants, Forsta’s Digital Diaries now enables a seamless experience across laptop, smartphone and tablet devices, regardless of WiFi connection. This encourages more detailed, accurate descriptions of activities, thoughts and other qualitative feedback to be shared in real-time and delivered when convenient to the customer. CX program leaders, community managers and researchers can respond to customers’ feedback with real-time follow-up questions or prompts, and generate data visualizations such as heat maps and word clouds. About Forsta Forsta powers an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, helps organizations better understand the full Human Experiences (HX) of their audiences. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer.

Read More

Events