Khoros | August 30, 2022
Khoros, an award-winning leader in digital-first customer engagement software and services, today announced expanded work with Amazon Web Services (AWS) by joining the AWS Independent Software Vendors (ISV) Accelerate Program and launching in AWS Marketplace.
The AWS ISV Accelerate Program is a co-sell program for organizations that provide software solutions that run on, or integrate with, AWS. The program helps Khoros support a broader set of customers and connect closely with the AWS Sales organization. The Khoros platform is also now available in the AWS Marketplace, a digital catalog that makes it easy for customers to find, test, buy, and deploy software that runs on AWS.
For Khoros, participation in the AWS ISV Accelerate Program and AWS Marketplace strengthens its relationship with AWS, building upon a recent announcement that Khoros's digital contact center solution works with Amazon Connect. Khoros, built on AWS, seamlessly blends the three modes of contact center communication—voice, synchronous chat, and asynchronous messaging—in one unified desktop for consistent customer and agent experiences.
Khoros’s digital contact center solution works with Amazon Connect combining both digital and voice solutions in a single interface. By supporting AWS services, including Amazon Connect, Amazon Lex, Amazon Translate, and Amazon Transcribe, Khoros offers a truly omnichannel experience. This solution allows agents and contact center leaders to deliver exceptional customer experiences via messaging, social, email, and voice in a unified experience. Additionally, it helps them transcribe voice to text, make agile changes to interactive voice response (IVR) automation, and manage inbound and outbound calls—all within the Khoros platform.
AWS ISV Accelerate Program members are held to the industry’s highest standards and must undergo a comprehensive evaluation to gain acceptance into the program. Khoros participated in a thorough architectural and security review to ensure the quality and design of its solutions. Proof of customer excellence was also reviewed to validate the successes Khoros customers have achieved across industry verticals.
“We’re excited to expand our relationship with AWS and offer our platform to even more enterprises globally. Customers demand tailored, personalized engagement with brands, and we have the technology that empowers brands to do just that and more. Leveraging AI and our intuitively elegant agent experience, our platform harnesses every customer interaction so agents can build trust and drive satisfaction and retention.”
Chris Tranquill, CEO of Khoros
Khoros is unique in the industry in coupling its omnichannel expertise with 20 years of digital-first innovation, valuable voice of customer (VoC) insights, award-winning outbound marketing capabilities, and enterprise-grade communities software—all powered by its patent-pending data-powered foundation. With Khoros, contact centers can improve their customer experience (CX), increase agent efficiency, and reduce traditional contact center costs.
The Khoros award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey.
BlackBerry | July 05, 2022
BlackBerry Limited today announced that BlackBerry Radar®, the company's intelligent, data-driven asset monitoring solution purpose-built for the transportation industry, is now available for purchase in AWS Marketplace, a curated digital catalog with thousands of software listings from independent software vendors that makes it easy to find, test, buy, and deploy software on Amazon Web Services (AWS).
BlackBerry Radar is an easy-to-install, asset monitoring solution for trailers, chassis and containers that provides near real-time information around location, cargo status, motion, mileage, temperature, humidity, and door open/close status through an intuitive on-line dashboard. All data is transmitted and stored securely on a cloud platform, which maintains the privacy of user information at all times.
Providing fleet owners with unparalleled visibility into their operations to reduce costs and improve asset utilization, the addition of Radar to the Marketplace marks a further expansion of BlackBerry's offerings on AWS, which already includes BlackBerry's AI-Driven Endpoint Protection Platform, CylancePROTECT®, and BlackBerry® UEM, along with two of the company's secure communication solutions, BlackBerry® AtHoc® and SecuSUITE® for Government.
For transportation and logistics businesses, BlackBerry Radar is currently the only asset tracking and monitoring solution available in AWS Marketplace. This provides additional convenience and value to Radar customers at a time of supply chain bottlenecks that show no signs of letting up, and where timely and accurate data that can shed light on opportunities for improved asset utilization have never been more important. With BlackBerry Radar, transportation companies can better manage their assets and drivers to improve overall efficiency and profitability.
"Our customers want easy-to-use software that provides valuable insights into their fleet so they can unlock excess capacity they didn't even know they had. "With our AWS Marketplace listing, transportation and logistics businesses can now seamlessly purchase and deploy Radar, immediately gaining unparalleled visibility into their operations with a view to boosting productivity and asset utilization, reducing costs and most importantly, improving services to their own customers."
Christopher Plaat, SVP and GM of BlackBerry Radar, BlackBerry
Each BlackBerry Radar device is rugged, and takes only minutes to install, giving business owners virtually instantaneous access to a secure cloud-based dashboard. The solution includes everything necessary to start tracking mobile assets immediately including the device, cellular connectivity, dashboards, mapping, hosted cloud services and more.
BlackBerry provides intelligent security software and services to enterprises and governments around the world. The company secures more than 500M endpoints including 215M vehicles. Based in Waterloo, Ontario, the company leverages AI and machine learning to deliver innovative solutions in the areas of cybersecurity, safety, and data privacy solutions, and is a leader in the areas of endpoint security, endpoint management, encryption, and embedded systems. BlackBerry's vision is clear - to secure a connected future you can trust.
Amplitude | March 08, 2022
Amplitude, Inc., the digital optimization pioneer, today announced that Amplitude is now available in AWS Marketplace, a digital catalog with thousands of software-listings from independent software vendors that makes it simple to find, test, buy and deploy software that functions on Amazon Web Services (AWS). The Digital Optimization System from Amplitude connects product data to business outcomes. It’s a command center for managing, evaluating, and optimizing the commercial value of digital product innovation. Digital goods are no longer only supporting the business; they are the business and digital optimization assists teams in gaining actionable insights about product behavior in order to maximize growth. As a result, product data is being used by the most successful firms to grow revenue and gain a competitive advantage. AWS users worldwide can now use their AWS Marketplace accounts to get started with Amplitude easily.
“Companies of all sizes have invested millions and spent the last decade investing in digital transformation. Now they have to maximize the value of their investments, which is driving the demand for digital optimization. Amplitude empowers organizations with real-time data to make more strategic decisions that accelerate digital innovation and drive business growth. This relationship with AWS provides a simple pathway for product, marketing, and business leaders to leverage the power of data to optimize their digital business, all within the AWS Marketplace community.”
Matt Heinz, Amplitude’s chief revenue officer
The AWS Marketplace is a curated digital catalog that makes finding, procuring, entitlement, provisioning, and managing third-party software simple for businesses. Amplitude’s whole Digital Optimization System is accessible on AWS Marketplace, including Amplitude Analytics, Amplitude Recommended, and Amplitude Experiment. Customers can use all three solutions while also taking advantage of Amplitude and AWS connectors such as Amazon AppFlow and Amazon Pinpoint.
“With Amplitude’s Digital Optimization System, we can move faster, experiment quicker, and decrease our time-to-insight in order to improve our product strategy as we grow,” said Assaf Ronen, chief product officer at SoFi. “We host our platform on AWS, so it is important to our team that we engage with solution providers like Amplitude that are not only solving key pain points for us around personalization and data democratization but also have deep ties to AWS.”