LINUX, Android
PR Newswire | August 25, 2023
Sendbird, the communications API platform powering 4,000 apps and 300 Million monthly users, today announced that its enterprise Salesforce Connector has entered General Availability (GA), delivering efficiency-driving enhancements for customer service teams. This release adds a host of new features, including the Sendbird SmartAssistant, a first-of-its-kind, conversational AI solution. As part of Sendbird's leading communications platform, Salesforce Connector empowers any business to extend Salesforce Service Cloud capabilities to deliver an exceptional live chat support experience to customers. Now, with Sendbird SmartAssistant, a customizable, no-code generative AI chatbot is readily available to integrate into companies' support workflows. Conversations become richer and more rewarding directly within an organization's mobile app.
Salesforce Connector provides superior chat capabilities, such as rich media attachments, image moderation, webhooks, and a customizable end-user experience that can be tailored to companies' specific needs. With integration of the AI chatbot, SmartAssistant, Sendbird now provides even more high-quality responses to support queries. Whether it's answering frequently asked questions or troubleshooting product issues, SmartAssistant for Salesforce Connector ensures helpful and human-like responses throughout the customer support journey.
Sendbird's cutting-edge generative AI solution enables users to leverage high-value first-party data for support interactions. Users can now easily create AI knowledge chatbots without the need for OpenAI credentials. This can provide personalized and human-like chatbot conversations to quickly meet customer needs while improving agent efficiency.
The new integration builds upon and extends Salesforce Connector's Summarize feature. What was tested conceptually through the beta period is now an essential, valuable part of the Salesforce Connector tool. Summarize is powered by ChatGPT and enables agents to get a comprehensive summary of an entire support chat conversation with a customer in an instant; agents no longer need to read the conversation from the very start to provide the best, immediate support for their users.
In addition to SmartAssistant and Summarize, Sendbird also incorporated new Moderation capabilities. Organizations can moderate message content and users from the convenience of a single dashboard. With the supported filters and moderation methods, they can determine the level of suitability of language, images, and other content for their applications using Salesforce Connector. Users also benefit from Auto-Translation, in which Salesforce Connector translates received messages into an agent's preferred language within the case chat.
"Salesforce Connector changes the game for customer support," said Sendbird CEO and Co-founder John S. Kim. "Agents have all the tools and answers they need right at their fingertips to solve even the most complex problems with ease. And with SmartAssistant, agents can help more customers than ever before with new levels of personalization and efficiency."
With Sendbird Salesforce Connector, organizations get an out-of-the-box solution with seamless, near-instant integration compared to other chat solutions that can take weeks. This translates to faster time to value. Additionally, as a cloud-based solution, the tool is persistently updated with no interruption to the user experience and no management demands on teams.
About Sendbird
Sendbird, a member company of Born2Global Centre, believes conversations are at the heart of building relationships and getting things done. The company's global conversations platform powers over 7 billion mobile messages and interactions monthly. Industry leaders like Carousell, Traveloka, RedDoorz, Tiket, Rakuten, Viki, AirAsia, TADA, RuangGuru, Ralali, Reddit, and Paytm build with Sendbird chat, voice, video, and livestream APIs to create a differentiated user experience that improves customer retention, conversion, and satisfaction.
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Software
BlackBerry | July 27, 2021
BlackBerry Limited today announced the availability of BlackBerry Jarvis 2.0, the company's premier software composition analysis tool.
BlackBerry Jarvis 2.0 introduces a SaaS version of the original Jarvis capabilities, providing developers and integrators with a more user-friendly, focused feature set centred on the three most important areas that those developing mission-critical applications must validate to ensure the quality of their multi-tiered software supply chain: Open-source Software (OSS), Common Vulnerabilities, and Exposurability.
BlackBerry Jarvis 2.0, designed to address the increasing complexity and growing cybersecurity threats among multi-tiered software supply chains in the medical, automotive, and aerospace industries, enables OEMs to inspect the provenance of their code and every single software asset that comes into their overall supply chains to ensure their products are both secure and updated with the most reliant software.
With over 150,000 publicly reported vulnerabilities as of mid-July 2021, creating software for a contemporary automobile is significantly easier said than done. Hundreds of third-party software modules may be included in a complicated piece of software for a vehicle entertainment system. Failure to examine and update each piece of software leaves vulnerabilities accessible for hackers to exploit.
BlackBerry Jarvis 2.0 addresses the requirement to discover and remediate vulnerabilities by recognising them and then offering meaningful actionable insights in minutes - something that would otherwise need human scanning, which would require a huge number of experts and an inordinate amount of time.
"A number of cybersecurity legislative developments and standards, such as UNECE WP.29 and SBOM, are on the horizon, which will allow authorities to charge penalties or shut down operations totally for noncompliance." "As a result, the moment has come for OEMs to get control of their whole code base," stated Adam Boulton, Chief Technology Officer, BlackBerry Technology Solutions. "Don't stand by and watch as a bad actor exploits a vulnerability that could have far-reaching implications." With the release of BlackBerry Jarvis 2.0, embedded software developers and integrators now have an easy-to-use and dependable software composition analysis tool to assist them in meeting their cybersecurity objectives with efficiency and confidence.
"Securing embedded devices at the firmware layer is becoming an essential aspect of device security management as software supply chains get more complicated and cyberattacks become more sophisticated. BlackBerry has transformed years of knowledge and experience in embedded device security into an excellent, feature-rich tool for software binary analysis with Jarvis 2.0."
- Hiten Shah, Senior Analyst, Frost & Sullivan's TechVision
About BlackBerry
BlackBerry is a global provider of sophisticated security software and services to businesses and governments. The company protects over 500 million endpoints, including 195 million cars. The company, based in Waterloo, Ontario, uses AI and machine learning to create new solutions in the fields of cybersecurity, safety, and data privacy, and is a leader in endpoint security, endpoint management, encryption, and embedded systems. BlackBerry's aim is simple: to ensure a connected future you can rely on.
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CyberArk | August 04, 2020
CyberArk, the global leader in privileged access management, today announced financial results for the second quarter ended June 30, 2020. “We were pleased to deliver results ahead of all guided metrics for the second quarter,” said Udi Mokady, CyberArk Chairman and CEO. “The integration of our Idaptive acquisition is progressing well and the feedback from customers and partners has been positive. Our SaaS solutions are gaining momentum resulting in record SaaS bookings in the second quarter, contributing to our strong 30 percent deferred revenue growth. While SaaS acceleration results in a short-term revenue headwind, the recurring revenue base creates significant longer-term value for both our customers and CyberArk. It was a very active quarter overall with the impact from the global pandemic confined to new business progression, which was in line with our expectations. Cybersecurity market fundamentals remain strong, identity security is at the top of customers’ priority lists, and our pipeline growth is robust. We are confident that we are positioned to accelerate growth as the overall business environment stabilizes.”
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