AI and RPA: Threat or opportunity for the IT managed services industry?

We live in a fabulous era of technological achievements. Practically something new, something better emerges every day. But can we catch up? The recent speed of innovation outpaces the capacity of many individuals and teams to adapt. That is why the playing field for business is changing. Over the past several years things like big data, transformation, digitalisation, artificial intelligence and robotic process automation (RPA) have turned from fantasy into reality. These trends have influenced the future of many business sectors, including the managed services industry. Once the preserve of books and movies, artificial intelligence (AI) is becoming a reality in today’s world. It is already here in fact – all around us. From big data to our personal devices, from workplaces and manufacturing automation to intelligent home systems and even healthcare – powerful processing units and next-level software algorithms are making our lives easier in an unprecedented ways and pace.

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Exabeam

Exabeam provides security intelligence and management solutions to help organizations of any size protect their most valuable information. The Exabeam Security Intelligence Platform uniquely combines unlimited data collection at a predictable price, machine learning for advanced analytics, and automated incident response into an integrated set of products.

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Application Development Platform

Empowering Industry 4.0 with Artificial Intelligence

Article | March 19, 2024

The next step in industrial technology is about robotics, computers and equipment becoming connected to the Internet of Things (IoT) and enhanced by machine learning algorithms. Industry 4.0 has the potential to be a powerful driver of economic growth, predicted to add between $500 billion- $1.5 trillion in value to the global economy between 2018 and 2022, according to a report by Capgemini.

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Application Development Platform

How Artificial Intelligence Is Transforming Businesses

Article | March 14, 2024

Whilst there are many people that associate AI with sci-fi novels and films, its reputation as an antagonist to fictional dystopic worlds is now becoming a thing of the past, as the technology becomes more and more integrated into our everyday lives. AI technologies have become increasingly more present in our daily lives, not just with Alexa’s in the home, but also throughout businesses everywhere, disrupting a variety of different industries with often tremendous results. The technology has helped to streamline even the most mundane of tasks whilst having a breath-taking impact on a company’s efficiency and productivity

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Application Development Platform

The advances of AI in healthcare

Article | March 15, 2024

With the Government investing £250 million into the project, the Lab will consider how to use AI for the benefit of patients – whether this be the deployment of existing AI methods, the development of new technologies or the testing of their safety. Amongst other things, the initiative will aim to deliver earlier diagnoses of cancer. It is estimated that in excess of 50,000 extra patients could see their cancer being detected at an early stage, thus boosting survival rates. More specifically, a study has shown that AI is quicker in identifying brain tumour tissue than a pathologist.This would have a positive knock-on effect in other areas, such as enabling money to be saved (that otherwise would have been spent on further treatment) and reducing the workload of staff (at a time when there is a crisis in NHS workforce numbers).

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Three Keys to Successful AI Adoption

Article | February 10, 2020

Over the past several years, we have begun to see the emergence of artificial intelligence (AI) in businesses. According to a study for the AI Index 2019 Annual Report, more than half of respondents report their companies are using AI in at least one function or business unit. Thirty percent report they have AI embedded across multiple areas of their business. As businesses continue to develop their understanding of what is possible with AI, we can expect to see a continued increase in AI adoption.

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Spotlight

Exabeam

Exabeam provides security intelligence and management solutions to help organizations of any size protect their most valuable information. The Exabeam Security Intelligence Platform uniquely combines unlimited data collection at a predictable price, machine learning for advanced analytics, and automated incident response into an integrated set of products.

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AI Tech

Forethought’s Autoflows: AI-Driven Revolution in Customer Support

Forethought | September 25, 2023

Forethought, a leader in generative AI for customer support, has introduced Autoflows, a groundbreaking autonomous resolution capability for SupportGPT. This innovation marks a significant step towards a more efficient, goal-oriented, AI-centric future in customer support. In the fast-evolving landscape of customer support, AI is positioned to revolutionize the way businesses interact with their clients. However, many large enterprises, despite claiming to be AI-first, still rely on outdated manual workflows rooted in the CRM era. These workflows consume hours of valuable time and often lead to subpar performance, dissatisfied customers, and delayed value realization. Forethought aims to transform this outdated approach into a system of intelligence, redefining what it means to be truly AI-first. Deon Nicholas, CEO and Co-Founder of Forethought, reportedly emphasized, Automation over the past decade has focused heavily on rules and tasks and building manual workflows. But the manual workflow is the Achilles heel of the AI-first future. [Source – Businesswire] Autoflows empower customer support leaders to define desired issue resolutions in plain, natural language, eliminating the need for complex decision trees or predefined rulesets. Leveraging AI, Autoflows accurately predicts user needs and determines efficient steps to achieve these desired outcomes. This efficiency allows support agents to redirect their focus towards more complex issues, transcending simplistic task-oriented processes. Autoflows promise significant benefits: Enhanced Customer Experience: Autoflows facilitate natural conversations with customers, employing generative AI models trained on real agent responses and CRM data. Improved Performance: These flows autonomously resolve customer issues and take actions in alignment with agent guidelines, brand preferences, and user prompts. Reduced Time to Value: Autoflows can be created in minutes using natural language, a stark contrast to the days it typically takes to construct intricate decision trees. Brent Pliskow, GM & VP of Customer Support at Upwork, expressed his appreciation for the innovation. He mentioned that they are constantly seeking to incorporate new generative AI capabilities into their customer support processes, with the goal of improving the customer experience and enhancing internal efficiency. He noted that, when they replaced specific manual workflows with Autoflows, they observed significant time savings compared to the traditional approach of building workflows. Additionally, he reported an increase of up to 27% in customer satisfaction in these particular use cases. About Forethought Founded in 2018, Forethought is a prominent generative AI company specializing in customer service automation. Its solutions seamlessly integrate generative AI powered by large language models (LLMs) to enhance support team efficiency. It offers instant case resolution, predictive case prioritization, and agent assistance, all within a single platform. With $90 million in venture capital funding and accolades like G2's Best Software Products for 2023, Forethought is a leader in the tech industry, headquartered in San Francisco, California.

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Software

Docupace Releases Developer Portal to Catalyze Fintech Innovation

Docupace | September 22, 2023

Docupace Technologies, renowned for its cloud-based fintech solutions tailored to the wealth management sector, has introduced the Developer Portal, a comprehensive hub designed to empower developers. It serves as a one-stop shop for developers to access and utilize Docupace's APIs and associated developer resources. It is set to facilitate innovation and collaboration within the financial technology industry. The Developer Portal provides an extensive array of resources, including detailed API documentation, tutorials, widgets, and practical examples. Developers can also perform tasks such as creating accounts, generating API keys, and testing their applications with Docupace's live APIs through this portal. Liz Pavlik, Executive of Product Management for Docupace, reportedly expressed excitement, stating, We are excited to launch our Developer Portal and make it easier for developers to build innovative solutions using our APIs. Our goal is to provide developers with the resources they need to be successful, and we believe the Developer Portal will play a key role in achieving that goal. [Source – Cision PR Newswire] Key features of the Docupace API Developer Portal: Comprehensive Documentation: In-depth insights into each API, including usage instructions, endpoints, parameters, authentication methods, and response formats. Tutorials and Examples: Resources to assist developers in getting started with Docupace's APIs Self-Service Account Management: Developers can create accounts, generate API keys, and manage subscriptions within the portal. Live API Testing: A platform for developers to test their applications against live APIs Interactive Code Samples: Real-world code samples in multiple programming languages to aid integration with the Docupace Platform. Robust Testing Environment: Controlled sandbox environment for efficient code validation and troubleshooting. Community Collaboration: A platform for developers to discuss, share knowledge, and collaborate on projects Matt Fields, Vice President of Research and Development at Docupace, affirmed the company's commitment to ongoing development and encouraged developers to provide feedback and suggestions through the portal's AI chatbot. About Docupace Docupace, headquartered in Los Angeles, California, is a leading digital operations technology provider specializing in streamlining and digitizing processes for wealth management firms. Its secure, cloud-based Docupace Platform offers solutions for client onboarding, document management, advisor transitions, cybersecurity, and regulatory compliance. With a focus on efficiency and compliance, Docupace serves a diverse range of financial firms, including some of the industry's largest players. Its expertise lies in web-based solutions, imaging, workflow management, and SaaS offerings, making them a valuable partner for financial services organizations seeking operational enhancements.

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AI Tech

Double Introduces AI Delegation Tool to Empower Busy Executives

Double | September 18, 2023

Double, the versatile remote assistant service designed to cater to the needs of executives, has recently introduced Mingo. Mingo, an AI-powered delegation companion, is tailored for the hectic schedules of executives and their remote assistants. Leveraging cutting-edge AI technology, Mingo ensures that crucial tasks are recorded, distills essential details from requests, and offers suggestions for the next steps to be taken by the assistant. With Mingo in their toolkit, executives utilizing Double can allocate their focus and energy to critical bottom-line responsibilities, knowing that their assistants possess all the requisite information to execute delegated tasks with precision. Mingo's debut comes at a moment when a staggering three out of four executives grapple with heavy workloads and an acute shortage of time to tackle top hurdles in their professional duties. While productivity applications and recently launched AI assistant services are available, they often fall short of providing the personalized attention, contextual understanding, and nuanced support that executives typically receive from human assistants. Double aims to bridge this gap with its AI-enabled executive assistant approach, empowering executives to enhance their productivity and significantly impact their work hours. Even the most skilled executive assistants, along with well-intentioned executives, occasionally contend with vague task parameters, resulting in multiple follow-up discussions that impede efficient execution. Recognizing this common challenge, Double developed Mingo to streamline communication and maximize productivity. Mingo's intuitive, always-online AI technology operates in real-time to gather task details, facilitating seamless hand-offs to executive assistants. The platform proactively prompts executives with clarifying follow-up questions, enabling them to anticipate needs in advance and safeguard their precious time by reducing unnecessary back-and-forth exchanges. Beyond its benefits for executives, Mingo also elevates productivity for their assistants. Once an executive submits a request through the Double app, Mingo proactively generates suggested next steps and recommendations, bolstering the efficiency of executive assistants across all tasks. Mingo achieves this feat by drawing from a comprehensive knowledge base encompassing best practices and how-tos related to various executive assistant tasks, amassed from decades of combined expertise in productivity and delegation. Mingo can even expedite an executive assistant's work by offering research assistance, writing support, and insights on harnessing AI more effectively in their tasks. Double's innovative solutions empower executives and their assistants to achieve more without compromising their work-life balance or risking burnout. The company has recently expanded its offerings to cater to entire leadership teams through its Double for Teams program. Double remains dedicated to delivering new products and services that prioritize human-centric support, further cementing its commitment to revolutionizing the future of work. About Double Double, based in Brooklyn, NY, is a flexible remote assistant service designed to address the evolving demands of the contemporary work landscape. Committed to its mission of reclaiming valuable time for clients, the company combines the power of human support, cutting-edge technology, and efficient delegation strategies to streamline daily tasks. With a growing clientele comprising nearly a thousand customers spanning the United States and France, it caters to businesses of all sizes. To date, Double's dedicated team of executive assistants has successfully reclaimed over 250,000 hours for busy executives, marking the company as a driving force in reshaping modern work dynamics.

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AI Tech

Forethought’s Autoflows: AI-Driven Revolution in Customer Support

Forethought | September 25, 2023

Forethought, a leader in generative AI for customer support, has introduced Autoflows, a groundbreaking autonomous resolution capability for SupportGPT. This innovation marks a significant step towards a more efficient, goal-oriented, AI-centric future in customer support. In the fast-evolving landscape of customer support, AI is positioned to revolutionize the way businesses interact with their clients. However, many large enterprises, despite claiming to be AI-first, still rely on outdated manual workflows rooted in the CRM era. These workflows consume hours of valuable time and often lead to subpar performance, dissatisfied customers, and delayed value realization. Forethought aims to transform this outdated approach into a system of intelligence, redefining what it means to be truly AI-first. Deon Nicholas, CEO and Co-Founder of Forethought, reportedly emphasized, Automation over the past decade has focused heavily on rules and tasks and building manual workflows. But the manual workflow is the Achilles heel of the AI-first future. [Source – Businesswire] Autoflows empower customer support leaders to define desired issue resolutions in plain, natural language, eliminating the need for complex decision trees or predefined rulesets. Leveraging AI, Autoflows accurately predicts user needs and determines efficient steps to achieve these desired outcomes. This efficiency allows support agents to redirect their focus towards more complex issues, transcending simplistic task-oriented processes. Autoflows promise significant benefits: Enhanced Customer Experience: Autoflows facilitate natural conversations with customers, employing generative AI models trained on real agent responses and CRM data. Improved Performance: These flows autonomously resolve customer issues and take actions in alignment with agent guidelines, brand preferences, and user prompts. Reduced Time to Value: Autoflows can be created in minutes using natural language, a stark contrast to the days it typically takes to construct intricate decision trees. Brent Pliskow, GM & VP of Customer Support at Upwork, expressed his appreciation for the innovation. He mentioned that they are constantly seeking to incorporate new generative AI capabilities into their customer support processes, with the goal of improving the customer experience and enhancing internal efficiency. He noted that, when they replaced specific manual workflows with Autoflows, they observed significant time savings compared to the traditional approach of building workflows. Additionally, he reported an increase of up to 27% in customer satisfaction in these particular use cases. About Forethought Founded in 2018, Forethought is a prominent generative AI company specializing in customer service automation. Its solutions seamlessly integrate generative AI powered by large language models (LLMs) to enhance support team efficiency. It offers instant case resolution, predictive case prioritization, and agent assistance, all within a single platform. With $90 million in venture capital funding and accolades like G2's Best Software Products for 2023, Forethought is a leader in the tech industry, headquartered in San Francisco, California.

Read More

Software

Docupace Releases Developer Portal to Catalyze Fintech Innovation

Docupace | September 22, 2023

Docupace Technologies, renowned for its cloud-based fintech solutions tailored to the wealth management sector, has introduced the Developer Portal, a comprehensive hub designed to empower developers. It serves as a one-stop shop for developers to access and utilize Docupace's APIs and associated developer resources. It is set to facilitate innovation and collaboration within the financial technology industry. The Developer Portal provides an extensive array of resources, including detailed API documentation, tutorials, widgets, and practical examples. Developers can also perform tasks such as creating accounts, generating API keys, and testing their applications with Docupace's live APIs through this portal. Liz Pavlik, Executive of Product Management for Docupace, reportedly expressed excitement, stating, We are excited to launch our Developer Portal and make it easier for developers to build innovative solutions using our APIs. Our goal is to provide developers with the resources they need to be successful, and we believe the Developer Portal will play a key role in achieving that goal. [Source – Cision PR Newswire] Key features of the Docupace API Developer Portal: Comprehensive Documentation: In-depth insights into each API, including usage instructions, endpoints, parameters, authentication methods, and response formats. Tutorials and Examples: Resources to assist developers in getting started with Docupace's APIs Self-Service Account Management: Developers can create accounts, generate API keys, and manage subscriptions within the portal. Live API Testing: A platform for developers to test their applications against live APIs Interactive Code Samples: Real-world code samples in multiple programming languages to aid integration with the Docupace Platform. Robust Testing Environment: Controlled sandbox environment for efficient code validation and troubleshooting. Community Collaboration: A platform for developers to discuss, share knowledge, and collaborate on projects Matt Fields, Vice President of Research and Development at Docupace, affirmed the company's commitment to ongoing development and encouraged developers to provide feedback and suggestions through the portal's AI chatbot. About Docupace Docupace, headquartered in Los Angeles, California, is a leading digital operations technology provider specializing in streamlining and digitizing processes for wealth management firms. Its secure, cloud-based Docupace Platform offers solutions for client onboarding, document management, advisor transitions, cybersecurity, and regulatory compliance. With a focus on efficiency and compliance, Docupace serves a diverse range of financial firms, including some of the industry's largest players. Its expertise lies in web-based solutions, imaging, workflow management, and SaaS offerings, making them a valuable partner for financial services organizations seeking operational enhancements.

Read More

AI Tech

Double Introduces AI Delegation Tool to Empower Busy Executives

Double | September 18, 2023

Double, the versatile remote assistant service designed to cater to the needs of executives, has recently introduced Mingo. Mingo, an AI-powered delegation companion, is tailored for the hectic schedules of executives and their remote assistants. Leveraging cutting-edge AI technology, Mingo ensures that crucial tasks are recorded, distills essential details from requests, and offers suggestions for the next steps to be taken by the assistant. With Mingo in their toolkit, executives utilizing Double can allocate their focus and energy to critical bottom-line responsibilities, knowing that their assistants possess all the requisite information to execute delegated tasks with precision. Mingo's debut comes at a moment when a staggering three out of four executives grapple with heavy workloads and an acute shortage of time to tackle top hurdles in their professional duties. While productivity applications and recently launched AI assistant services are available, they often fall short of providing the personalized attention, contextual understanding, and nuanced support that executives typically receive from human assistants. Double aims to bridge this gap with its AI-enabled executive assistant approach, empowering executives to enhance their productivity and significantly impact their work hours. Even the most skilled executive assistants, along with well-intentioned executives, occasionally contend with vague task parameters, resulting in multiple follow-up discussions that impede efficient execution. Recognizing this common challenge, Double developed Mingo to streamline communication and maximize productivity. Mingo's intuitive, always-online AI technology operates in real-time to gather task details, facilitating seamless hand-offs to executive assistants. The platform proactively prompts executives with clarifying follow-up questions, enabling them to anticipate needs in advance and safeguard their precious time by reducing unnecessary back-and-forth exchanges. Beyond its benefits for executives, Mingo also elevates productivity for their assistants. Once an executive submits a request through the Double app, Mingo proactively generates suggested next steps and recommendations, bolstering the efficiency of executive assistants across all tasks. Mingo achieves this feat by drawing from a comprehensive knowledge base encompassing best practices and how-tos related to various executive assistant tasks, amassed from decades of combined expertise in productivity and delegation. Mingo can even expedite an executive assistant's work by offering research assistance, writing support, and insights on harnessing AI more effectively in their tasks. Double's innovative solutions empower executives and their assistants to achieve more without compromising their work-life balance or risking burnout. The company has recently expanded its offerings to cater to entire leadership teams through its Double for Teams program. Double remains dedicated to delivering new products and services that prioritize human-centric support, further cementing its commitment to revolutionizing the future of work. About Double Double, based in Brooklyn, NY, is a flexible remote assistant service designed to address the evolving demands of the contemporary work landscape. Committed to its mission of reclaiming valuable time for clients, the company combines the power of human support, cutting-edge technology, and efficient delegation strategies to streamline daily tasks. With a growing clientele comprising nearly a thousand customers spanning the United States and France, it caters to businesses of all sizes. To date, Double's dedicated team of executive assistants has successfully reclaimed over 250,000 hours for busy executives, marking the company as a driving force in reshaping modern work dynamics.

Read More

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