AI and RPA: Threat or opportunity for the IT managed services industry?

November 3, 2019 | 105 views

We live in a fabulous era of technological achievements. Practically something new, something better emerges every day. But can we catch up? The recent speed of innovation outpaces the capacity of many individuals and teams to adapt. That is why the playing field for business is changing. Over the past several years things like big data, transformation, digitalisation, artificial intelligence and robotic process automation (RPA) have turned from fantasy into reality. These trends have influenced the future of many business sectors, including the managed services industry. Once the preserve of books and movies, artificial intelligence (AI) is becoming a reality in today’s world. It is already here in fact – all around us. From big data to our personal devices, from workplaces and manufacturing automation to intelligent home systems and even healthcare – powerful processing units and next-level software algorithms are making our lives easier in an unprecedented ways and pace.

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ContentKeeper Technologies

ContentKeeper provides proven Web security solutions to secure today’s Web 2.0 and mobile centric business environments. Our solutions enable organizations to protect and control gateway Internet access and to embrace mobile technology, social media and cloud-based services without compromising security. Even in today’s evolving threat landscape, ContentKeeper’s advanced, multi-layered behavioral analysis technology with high speed SSL (decrypted) packet inspection ensures mission critical Internet resources and services are protected – regardless of the device being used or where employees are located.

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AI TECH

AI's Impact on Improving Customer Experience

Article | July 11, 2022

To enhance the consumer experience, businesses all over the world are experimenting with artificial intelligenace (AI), machine learning, and advanced analytics. Artificial intelligence (AI) is becoming increasingly popular among marketers and salespeople, and it has become a vital tool for businesses that want to offer their customers a hyper-personalized, outstanding experience. Customer relationship management (CRM) and customer data platform (CDP) software that has been upgraded with AI has made AI accessible to businesses without the exorbitant expenses previously associated with the technology. When AI and machine learning are used in conjunction for collecting and analyzing social, historical, and behavioral data, brands may develop a much more thorough understanding of their customers. In addition, AI can predict client behavior because it continuously learns from the data it analyzes, in contrast to traditional data analytics tools. As a result, businesses may deliver highly pertinent content, boost sales, and enhance the customer experience. Predictive Behavior Analysis and Real-time Decision Making Real-time decisioning is the capacity to act quickly and based on the most up-to-date information available, such as information from a customer's most recent encounter with a company. For instance, Precognitive's Decision-AI uses a combination of AI and machine learning to assess any event in real-time with a response time of less than 200 milliseconds. Precognitive's fraud prevention product includes Decision-AI, which can be implemented using an API on a website. Marketing to customers can be done more successfully by using real-time decisioning. For example, brands may display highly tailored, pertinent content and offer to clients by utilizing AI and real-time decisioning to discover and comprehend a customer's purpose from the data they produce in real-time. By providing deeper insights into what has already happened and what can be done to facilitate a sale through suggestions for related products and accessories, AI and predictive analytics are able to go further than historical data alone. This increases the relevance of the customer experience, increases the likelihood that a sale will be made, and increases the emotional connection that the customer has with a brand.

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SOFTWARE

The Evolution of Quantum Computing and What its Future Beholds

Article | August 8, 2022

The mechanism of quantum computers will be entirely different from anything we humans have ever created or constructed in the past. Quantum computers, like classical computers, are designed to address problems in the real world. They process data in a unique way, though, which makes them a much more effective machine than any computer in use today. Superposition and entanglement, two fundamental ideas in quantum mechanics, could be used to explain what makes quantum computers unique. The goal of quantum computing research is to find a technique to accelerate the execution of lengthy chains of computer instructions. This method of execution would take advantage of a quantum physics event that is frequently observed but does not appear to make much sense when written out. When this fundamental objective of quantum computing is accomplished, and all theorists are confident works in practice, computing will undoubtedly undergo a revolution. Quantum computing promises that it will enable us to address specific issues that current classical computers cannot resolve in a timely manner. While not a cure-all for all computer issues, quantum computing is adequate for most "needle in a haystack" search and optimization issues. Quantum Computing and Its Deployment Only the big hyperscalers and a few hardware vendors offer quantum computer emulators and limited-sized quantum computers as a cloud service. Quantum computers are used for compute-intensive, non-latency-sensitive issues. Quantum computer architectures can't handle massive data sizes yet. In many circumstances, a hybrid quantum-classical computer is used. Quantum computers don't use much electricity to compute but need cryogenic refrigerators to sustain superconducting temperatures. Networking and Quantum Software Stacks Many quantum computing software stacks virtualize the hardware and build a virtual layer of logical qubits. Software stacks provide compilers that transform high-level programming structures into low-level assembly commands that operate on logical qubits. In addition, software stack suppliers are designing domain-specific application-level templates for quantum computing. The software layer hides complexity without affecting quantum computing hardware performance or mobility.

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FUTURE TECH

Language Models: Emerging Types and Why They Matter

Article | July 14, 2022

Language model systems, often known as text understanding and generation systems, are the newest trend in business. However, not every language model is made equal. A few are starting to take center stage, including massive general-purpose models like OpenAI's GPT-3 and models tailored for specific jobs. There is a third type of model at the edge that is intended to run on Internet of Things devices and workstations but is typically very compressed in size and has few functionalities. Large Language Models Large language models, which can reach tens of petabytes in size, are trained on vast volumes of text data. As a result, they rank among the models with the highest number of parameters, where a "parameter" is a value the model can alter on its own as it gains knowledge. The model's parameters, which are made of components learned from prior training data, fundamentally describe the model's aptitude for solving a particular task, like producing text. Fine-tuned Language Models Compared to their massive language model siblings, fine-tuned models are typically smaller. Examples include OpenAI's Codex, a version of GPT-3 that is specifically tailored for programming jobs. Codex is both smaller than OpenAI and more effective at creating and completing strings of computer code, although it still has billions of parameters. The performance of a model, like its capacity to generate protein sequences or respond to queries, can be improved through fine-tuning. Edge Language Models Edge models, which are intentionally small in size, occasionally take the shape of finely tuned models. To work within certain hardware limits, they are occasionally trained from scratch on modest data sets. In any event, edge models provide several advantages that massive language models simply cannot match, notwithstanding their limitations in some areas. The main factor is cost. There are no cloud usage fees with an edge approach that operates locally and offline. As significant, fine-tuned, and edge language models grow in response to new research, they are likely to encounter hurdles on their way to wider use. For example, compared to training a model from the start, fine-tuning requires less data, but fine-tuning still requires a dataset.

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SOFTWARE

Low-code and No-code: A Business' New Best Friend

Article | July 5, 2022

Businesses are starting to integrate artificial intelligence (AI) into their workflow in greater numbers as a result of the growth of digital transformation and developments in machine learning (ML). As a result, platforms that need no coding, as well as their low-code counterparts, are becoming more popular. This development is a step toward computer science's long-term objective of automating manual coding. Low-code/no-code AI platforms will be beneficial to businesses in more data-driven industries like marketing, sales, and finance. AI can assist in a variety of ways, including automating invoicing, evaluating reports, making intelligent suggestions, and anticipating churn rates. How Does an Organization Look at Low-code/No-code as the Future? Developers and other tech-related positions are in high demand, particularly in the fields of AI and data science. Organizations have the chance to close the gap with the aid of citizen data scientists who don't require an AI professional to design unique AI solutions for many scenarios, thanks to low-code and no-code AI technologies. The demand for technological solutions and AI technologies is rising significantly as the technological landscape rapidly changes. AI systems, for example, require complex software that uses a lot of code, a variety of frameworks, and the Internet of Things (IoT). One person's capacity to comprehend every technical detail is strained by the array of complicated technology. Software delivery must be timely, effective, and secure while maintaining high standards. Conclusion Low-code AI solutions offer the speed, ease of use, and adaptability of ready-made software solutions while also drastically reducing the time to market for AI solutions and the cost of recruiting software and computer vision engineers. Organizations are free to construct the architecture, functionality, or pipeline that best suits their project, the sky being the limit. However, creating such unique models may be both costly and time-consuming. Therefore, employing low-code/no-code platforms would apply to particular pipeline actions that would streamline and accelerate the processes.

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Spotlight

ContentKeeper Technologies

ContentKeeper provides proven Web security solutions to secure today’s Web 2.0 and mobile centric business environments. Our solutions enable organizations to protect and control gateway Internet access and to embrace mobile technology, social media and cloud-based services without compromising security. Even in today’s evolving threat landscape, ContentKeeper’s advanced, multi-layered behavioral analysis technology with high speed SSL (decrypted) packet inspection ensures mission critical Internet resources and services are protected – regardless of the device being used or where employees are located.

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AI TECH,SOFTWARE,FUTURE TECH

CoreLogic’s Multi-year Alliance with Google Cloud Enables New Product Launch

CoreLogic | August 22, 2022

CoreLogic©, a leading global property data and analytics-driven solutions provider, has announced an extended relationship with Google Cloud to support the launch of its new CoreLogic Discovery Platform™. Fully built on Google Cloud’s secure and sustainable infrastructure, Discovery Platform provides a comprehensive property analytics environment and cloud-based data exchange for businesses across multiple sectors. Discovery Platform allows businesses — including CoreLogic’s core markets of property and real estate technology, mortgage lenders, marketers and insurance firms — to discover, integrate, analyze and model property insights to make critical business decisions faster. The multi-year relationship between CoreLogic and Google Cloud enables the development of a scalable platform built with several Google Cloud services including Dataproc, BigQuery, Anthos and Cloud Run to manage the data science workloads for predictive and prescriptive analytics. BigQuery is the petabyte-scale backend for the platform, enabling comprehensive property data views built from a wide array of CoreLogic and third-party data sets. Dataproc powers Discovery Platform facilitating advanced analytics and data science at scale. Typically, companies with data engineers and scientists spend weeks and even months on data wrangling before reaching the insights needed to drive business growth or mitigate risks. Through the collaboration with Google Cloud, CoreLogic’s Discovery Platform provides a fully secure and compliant environment with relevant data, tools, security, and governance. Using CoreLogic data models and insights allows companies to deploy secure and compliant data analytics workflows within minutes, thereby speeding up the delivery of mission-critical insights. “CoreLogic and Google Cloud solved a significant challenge in the lag-time required to spin up data analytics workbenches that could be preloaded with nationwide data assets, models, libraries and software and self-service training,” said John Rogers, chief innovation officer of CoreLogic. “Together, we were able to look at every part of the process—from onboarding to ingestion of data, modeling and exposure of that insight to the businesses’ operational platform—and cut the lag-time down by more than 50% to give clients access to the insights they need to move the needle on their business faster and easier than ever before.” “I’m excited to see our alliance with Google Cloud flourishing. “We’re providing a state-of-the-art analytical platform for our client’s mission-critical processes. Discovery Platform is born from a growing alliance of two major industry innovators. I see the future horizons our research and development product teams are working on, and I am excited to see what's next.” Patrick Dodd, president and CEO of CoreLogic “We value working with companies like CoreLogic to develop innovative technology solutions and services that enhance customer experience and deliver insights faster,” said Zac Maufe, global head of Financial Services Solutions at Google Cloud.“Our collaboration will support CoreLogic’s clients’ needs and enable the delivery of more comprehensive and efficient solutions for businesses in the real estate finance market.” About CoreLogic CoreLogic is a leading global property information, analytics, and data-enabled solutions provider. The company’s combined data from public, contributory, and proprietary sources includes over 4.5 billion records spanning more than 50 years, providing detailed coverage of property, mortgages and other encumbrances, consumer credit, tenancy, location, hazard risk and related performance information. The markets CoreLogic serves include real estate and mortgage finance, insurance, capital markets, and the public sector. CoreLogic delivers value to clients through unique data, analytics, workflow technology, advisory and managed services. Clients rely on CoreLogic to help identify and manage growth opportunities, improve performance, and mitigate risk. Headquartered in Irvine, CA, CoreLogic operates in North America, Western Europe, and Asia Pacific.

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GENERAL AI

Bird.i | Zonda fosters technology growth with expansive tech solutions

Bird.i | March 04, 2022

Bird.i | Zonda, Scotland-based satellite imagery and artificial intelligence (AI) technology business, has announced plans to spearhead the creation of a technology center in Glasgow. Zonda is the top real estate data intelligence provider for the new home building sector in the United States. Through the use of satellite imagery and the development of new software platforms that offer high resolution, readily available imagery and data that enables competitive decision making, this strategic shift aims to bring practical solutions to the housing industry. The success of Bird.i and its technological advancements are making way for the development of a tech center in Glasgow. The company strives to bring breakthrough technologies to market, create job opportunities, and encourage the growth of other tech-centric organizations in the area, in addition to providing technology services to help users achieve a competitive edge in the market. This campaign aims to bring together like-minded, forward-thinking people to lead the next wave of data intelligence. We are excited to lead the growth of a tech-hub in Glasgow as we continue to expand our footprint with numerous career opportunities at Bird.i | Zonda. The Bird.i team of engineers has helped lead the development of our newest platform, Enterprise, and we look forward to the continued success built by this global workforce of talented and inventive tech leaders.” Jeff Meyers, CEO of Zonda. Bird.i | Zonda is fuelling the future of the housing industry with a bird’s eye view of real-time, easily accessible, and actionable data to improve informed decision-making by distributing high-resolution satellite photos from world-leading commercial satellite providers. This technology gives builders, developers, contractors, and others valuable insight into the development and changes in the construction and new home building industries.

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GENERAL AI

Codecademy and Black and Brilliant Launch Africa-Based AI Accelerator

Codecademy | March 04, 2022

Codecademy, the leading online learning platform for technical skills, is partnering with The Black and Brilliant Advocacy Network to launch an Applied Artificial Intelligence accelerator and mentorship program in Africa. After launching their first accelerator together in 2021, the organizations are teaming up again to bring the program to Africa and empower a new generation of tech talent in the region. Combining upskilling and mentorship, the Codecademy and Black and Brilliant program will focus on both the hard and soft skills needed to build successful careers in AI. Over the course of 10 weeks, participants will master the fundamentals of data science, data engineering and programming using Codecademy's self-guided, hands-on learning platform. Participants will also work with a group of coaches and mentors from companies like Shopify, Google and Etsy to explore topics like user experience, ethics and bias, and the business of AI. As AI becomes more powerful, it's imperative that people of all backgrounds, nationalities, races, and genders have the opportunity to leverage that power – so that they can make an impact on their communities and the world at large, Through education and mentorship, our goal is to empower a new generation of global leaders in AI, equipping them with the skills they need to solve problems and incite change through technology." Zach Sims, co-founder and CEO of Codecademy. Founded by husband-and wife-team Tony Effik and Perky Noah-Effik, Black and Brilliant is an advocacy group focused on initiatives to diversify workforces and streamline talent pipelines for BIPOC communities. After meeting Codecademy's CEO Zach Sims at an event with the United Nations last year, the two founders immediately saw an opportunity to work together given their organizations' shared mission to democratize career opportunities in technology. Growing up in the UK and Nigeria, and even now, I continue to meet brilliant Africans with the potential to play a role in the global digital economy, We decided with Codecademy to coalesce around the idea of helping a foundational group leapfrog to the most current technology. Our hope is that this group helps the next cohort, and so on. We are grateful for Codecademy and how its platform democratizes learning and makes this all possible." Tony Effik, Co-Founder of Black and Brilliant and Managing Director at Google. As artificial intelligence becomes a more powerful and influential technology, it has the potential to be a transformative force in Africa — helping to reduce inequality, alleviate poverty and improve access to public services like health and education. Limited access to AI education, however, remains a barrier to ensuring the impact of AI is felt throughout African societies. Codecademy and Black and Brilliant's accelerator program aims to equip local technologists with the skills they need to lead careers in AI and continue driving innovation in the region. About Codecademy Codecademy is a leading online learning platform for technical skills, empowering millions of people worldwide to lead inspiring careers in technology. Codecademy's innovative, scalable approach to online coding education makes it possible for anyone to master the skills needed to succeed in our tech-enabled workforce. Since 2011, over 50 million learners from 190 countries have accessed Codecademy's extensive course offerings on web development, data science, cybersecurity, and more, as well as in-demand programming languages like Python, CSS, and JavaScript. In addition to helping individuals unlock the full power of technology, Codecademy for Business supports companies like General Motors and Kayak as they train and upskill their teams for the future. Codecademy is headquartered in New York City. About Black and Brilliant Black and Brilliant is an advocacy group - for people of all backgrounds - united in creating a more diverse workforce. Founded in 2020 with the aim of challenging and eliminating the ideas that far too many corporate leaders hold about the lack of black talent in business. At Black and Brilliant, we are fascinated by the possibilities that digital transformation can bring, ranging from disciplines and technologies like Artificial Intelligence, to Crypto to Cyber Security.

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AI TECH,SOFTWARE,FUTURE TECH

CoreLogic’s Multi-year Alliance with Google Cloud Enables New Product Launch

CoreLogic | August 22, 2022

CoreLogic©, a leading global property data and analytics-driven solutions provider, has announced an extended relationship with Google Cloud to support the launch of its new CoreLogic Discovery Platform™. Fully built on Google Cloud’s secure and sustainable infrastructure, Discovery Platform provides a comprehensive property analytics environment and cloud-based data exchange for businesses across multiple sectors. Discovery Platform allows businesses — including CoreLogic’s core markets of property and real estate technology, mortgage lenders, marketers and insurance firms — to discover, integrate, analyze and model property insights to make critical business decisions faster. The multi-year relationship between CoreLogic and Google Cloud enables the development of a scalable platform built with several Google Cloud services including Dataproc, BigQuery, Anthos and Cloud Run to manage the data science workloads for predictive and prescriptive analytics. BigQuery is the petabyte-scale backend for the platform, enabling comprehensive property data views built from a wide array of CoreLogic and third-party data sets. Dataproc powers Discovery Platform facilitating advanced analytics and data science at scale. Typically, companies with data engineers and scientists spend weeks and even months on data wrangling before reaching the insights needed to drive business growth or mitigate risks. Through the collaboration with Google Cloud, CoreLogic’s Discovery Platform provides a fully secure and compliant environment with relevant data, tools, security, and governance. Using CoreLogic data models and insights allows companies to deploy secure and compliant data analytics workflows within minutes, thereby speeding up the delivery of mission-critical insights. “CoreLogic and Google Cloud solved a significant challenge in the lag-time required to spin up data analytics workbenches that could be preloaded with nationwide data assets, models, libraries and software and self-service training,” said John Rogers, chief innovation officer of CoreLogic. “Together, we were able to look at every part of the process—from onboarding to ingestion of data, modeling and exposure of that insight to the businesses’ operational platform—and cut the lag-time down by more than 50% to give clients access to the insights they need to move the needle on their business faster and easier than ever before.” “I’m excited to see our alliance with Google Cloud flourishing. “We’re providing a state-of-the-art analytical platform for our client’s mission-critical processes. Discovery Platform is born from a growing alliance of two major industry innovators. I see the future horizons our research and development product teams are working on, and I am excited to see what's next.” Patrick Dodd, president and CEO of CoreLogic “We value working with companies like CoreLogic to develop innovative technology solutions and services that enhance customer experience and deliver insights faster,” said Zac Maufe, global head of Financial Services Solutions at Google Cloud.“Our collaboration will support CoreLogic’s clients’ needs and enable the delivery of more comprehensive and efficient solutions for businesses in the real estate finance market.” About CoreLogic CoreLogic is a leading global property information, analytics, and data-enabled solutions provider. The company’s combined data from public, contributory, and proprietary sources includes over 4.5 billion records spanning more than 50 years, providing detailed coverage of property, mortgages and other encumbrances, consumer credit, tenancy, location, hazard risk and related performance information. The markets CoreLogic serves include real estate and mortgage finance, insurance, capital markets, and the public sector. CoreLogic delivers value to clients through unique data, analytics, workflow technology, advisory and managed services. Clients rely on CoreLogic to help identify and manage growth opportunities, improve performance, and mitigate risk. Headquartered in Irvine, CA, CoreLogic operates in North America, Western Europe, and Asia Pacific.

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GENERAL AI

Bird.i | Zonda fosters technology growth with expansive tech solutions

Bird.i | March 04, 2022

Bird.i | Zonda, Scotland-based satellite imagery and artificial intelligence (AI) technology business, has announced plans to spearhead the creation of a technology center in Glasgow. Zonda is the top real estate data intelligence provider for the new home building sector in the United States. Through the use of satellite imagery and the development of new software platforms that offer high resolution, readily available imagery and data that enables competitive decision making, this strategic shift aims to bring practical solutions to the housing industry. The success of Bird.i and its technological advancements are making way for the development of a tech center in Glasgow. The company strives to bring breakthrough technologies to market, create job opportunities, and encourage the growth of other tech-centric organizations in the area, in addition to providing technology services to help users achieve a competitive edge in the market. This campaign aims to bring together like-minded, forward-thinking people to lead the next wave of data intelligence. We are excited to lead the growth of a tech-hub in Glasgow as we continue to expand our footprint with numerous career opportunities at Bird.i | Zonda. The Bird.i team of engineers has helped lead the development of our newest platform, Enterprise, and we look forward to the continued success built by this global workforce of talented and inventive tech leaders.” Jeff Meyers, CEO of Zonda. Bird.i | Zonda is fuelling the future of the housing industry with a bird’s eye view of real-time, easily accessible, and actionable data to improve informed decision-making by distributing high-resolution satellite photos from world-leading commercial satellite providers. This technology gives builders, developers, contractors, and others valuable insight into the development and changes in the construction and new home building industries.

Read More

GENERAL AI

Codecademy and Black and Brilliant Launch Africa-Based AI Accelerator

Codecademy | March 04, 2022

Codecademy, the leading online learning platform for technical skills, is partnering with The Black and Brilliant Advocacy Network to launch an Applied Artificial Intelligence accelerator and mentorship program in Africa. After launching their first accelerator together in 2021, the organizations are teaming up again to bring the program to Africa and empower a new generation of tech talent in the region. Combining upskilling and mentorship, the Codecademy and Black and Brilliant program will focus on both the hard and soft skills needed to build successful careers in AI. Over the course of 10 weeks, participants will master the fundamentals of data science, data engineering and programming using Codecademy's self-guided, hands-on learning platform. Participants will also work with a group of coaches and mentors from companies like Shopify, Google and Etsy to explore topics like user experience, ethics and bias, and the business of AI. As AI becomes more powerful, it's imperative that people of all backgrounds, nationalities, races, and genders have the opportunity to leverage that power – so that they can make an impact on their communities and the world at large, Through education and mentorship, our goal is to empower a new generation of global leaders in AI, equipping them with the skills they need to solve problems and incite change through technology." Zach Sims, co-founder and CEO of Codecademy. Founded by husband-and wife-team Tony Effik and Perky Noah-Effik, Black and Brilliant is an advocacy group focused on initiatives to diversify workforces and streamline talent pipelines for BIPOC communities. After meeting Codecademy's CEO Zach Sims at an event with the United Nations last year, the two founders immediately saw an opportunity to work together given their organizations' shared mission to democratize career opportunities in technology. Growing up in the UK and Nigeria, and even now, I continue to meet brilliant Africans with the potential to play a role in the global digital economy, We decided with Codecademy to coalesce around the idea of helping a foundational group leapfrog to the most current technology. Our hope is that this group helps the next cohort, and so on. We are grateful for Codecademy and how its platform democratizes learning and makes this all possible." Tony Effik, Co-Founder of Black and Brilliant and Managing Director at Google. As artificial intelligence becomes a more powerful and influential technology, it has the potential to be a transformative force in Africa — helping to reduce inequality, alleviate poverty and improve access to public services like health and education. Limited access to AI education, however, remains a barrier to ensuring the impact of AI is felt throughout African societies. Codecademy and Black and Brilliant's accelerator program aims to equip local technologists with the skills they need to lead careers in AI and continue driving innovation in the region. About Codecademy Codecademy is a leading online learning platform for technical skills, empowering millions of people worldwide to lead inspiring careers in technology. Codecademy's innovative, scalable approach to online coding education makes it possible for anyone to master the skills needed to succeed in our tech-enabled workforce. Since 2011, over 50 million learners from 190 countries have accessed Codecademy's extensive course offerings on web development, data science, cybersecurity, and more, as well as in-demand programming languages like Python, CSS, and JavaScript. In addition to helping individuals unlock the full power of technology, Codecademy for Business supports companies like General Motors and Kayak as they train and upskill their teams for the future. Codecademy is headquartered in New York City. About Black and Brilliant Black and Brilliant is an advocacy group - for people of all backgrounds - united in creating a more diverse workforce. Founded in 2020 with the aim of challenging and eliminating the ideas that far too many corporate leaders hold about the lack of black talent in business. At Black and Brilliant, we are fascinated by the possibilities that digital transformation can bring, ranging from disciplines and technologies like Artificial Intelligence, to Crypto to Cyber Security.

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