The Future of IT Service Management With AI

whitePaper | December 1, 2021

The health and vibrancy of our national economy depends on the health and vibrancy of our organizations. How an organization is staffed is a key driver of its health. Yet only one in three executives rates his or her company as “very effective” at reducing unsuccessful hiring decisions (Bravery et al., 2019). Thus, industrial-organizational (I-O) psychologists help organizations thrive by choosing the right talent for the right job at the right time, using the most accurate, cost effective, and fair tools available (Ployhart, Schmitt, & Tippins, 2017).

whitePaper | October 18, 2022

We first published this index five years ago. The world was different then. Governments were dealing with a landscape defined by benign growth, relative global stability, the optimism of an emergent technology. In 2022, it feels like everything has changed. It looks like we are entering a global recession, war has returned to Europe and AI breaks new ground every week. Just the last month has brought advances in art (Stable Diffusion), chat (ChatGPT) and negotiation (CICERO).

whitePaper | June 7, 2022

Telecoms need to be able to incorporate new technologies and next-generation connectivity such as 5G to customers and end users. To achieve these ambitious goals, they need to optimize their networks – make them more intelligent if you will. Some of the tools needed include artificial intelligence (AI), machine learning (ML) and artificial intelligence operations (AIOps). This document will explore what intelligent networking means to telecoms, vendors and customers, and how AI and ML technologies and tools can be used, the cultural shifts the industry needs to make it a success, and what to bear in mind when deploying machine learning across a telecom network.

whitePaper | August 17, 2020

For years, employees drove to an office, opened their computer, logged onto a corporate network with their username and password and got on with their workday. But working standard hours in a fixed office location is becoming more and more rare. In fact, a report by Gallup found that 43 percent of American employees work remotely.1 This growing mobile workforce requires the same, secure access to resources as their onsite counterparts — without connecting to the corporate network. And both onsite and remote employees need secure ways to access the expanding number of applications and resources that are hosted in the cloud. To accommodate, enterprise technology and IT practices must adapt.

whitePaper | September 17, 2022

As stated in the American Planning Association’s 2022 Trend Report for Planners, over centuries, professions have evolved with changing environments, shifting eras, new challenges, societal shifts, and technological innovations. While some professions have become obsolete or or were replaced by technology, others have adapted or readjusted and stayed relevant in an ever-changing world. What is different today is the pace of change, which requires faster, even proactive, adjustments—including new tools, processes, and skills.

whitePaper | December 15, 2019

The debate between experts over how automation will affect the future of work has been one of the most active cottage industries in labor economics in recent years. Numerous scholars forecast major disruptions of human work; others minimize those impacts. And yet, the field has nevertheless managed to generate a number of shared insights, with none more consistent than the finding that least welloff will suffer automation’s greatest shocks on the labor market.