Solving customer contact centre challenges with Conversational AI

whitePaper | April 16, 2020

In construction, we are often designing and constructing made-to-order assets, so there is immediately less certainty. We may be dealing with multiple projects for different people, with different schedules, and run by different project managers. Each will be in a different location, with different site footprints, different ground conditions, different access routes, etc. And, partly influenced by their locations, we are often dealing with different suppliers we might select local designers, subcontractors, plant, materials, and product suppliers based on their proximity to the site.

whitePaper | January 11, 2023

Improving the trustworthiness of artificial intelligence (AI) systems is a shared priority for the private and public sectors, as indicated by prolific research and guidelines in recent years.

whitePaper | May 31, 2022

End-to-End (E2E) testing has traditionally been seen as a ‘final frontier’ of sorts in software development.

whitePaper | July 20, 2020

Privileged access is the gateway to an organization’s most valuable assets and is at the core of nearly every major security breach. Organizations must have a strategy in place to manage and monitor privileged access, as well as detect and respond to threats if they’d like to mitigate risk from today’s advanced attacks. Your application stack and infrastructure is likely quite complex and it can be hard to identify which assets are the most sensitive. And there is a never-ending supply of vendors knocking down your door competing for your time and attention. These two realities make it increasingly difficult to identify which security project to tackle next. When thinking about how to prioritize, it is advantageous to take a step back and think about your businesses goals, albeit in a slightly different way: try to envision what you would be looking for if you were an external attacker or malicious insider looking to steal sensitive data, commit Ransomware, or use your infrastructure for illicit cryptomining.

whitePaper | October 26, 2022

An accident that will leave its mark. Yesterday morning, Mrs. D., an employee of the Pharma4.0 factory in Valenciennes, had her right wrist broken by an InCobot handling robot during an ordinary operation that until now had never caused any problems. In this factory, the operation called “pick and place” of cough syrup bottles is performed jointly by human operators and robotic arms in the same work area, and this on many stations.

whitePaper | July 15, 2022

Today, the use cases for AI (artificial intelligence) and machine learning are developing at a remarkable pace. We are beginning to see cases where AI is contributing to society through its implementation in systems and services that are in production and consumer-facing. These include the automation of nuanced decisions that until now could only be made by humans, thereby increasing the profitability of corporations, and increasing customer satisfaction through the personalization of services making them tailored for each user. In addition, important discussions have begun on the adverse effects such AI systems have on humans and the resulting ethical issues they can create.