Delivering Exceptional Customer Experience Through Your Contact Center

whitePaper | October 6, 2022

It is not unusual to see software development trends change year after year. The pandemic has only accelerated the whole process, and it seems that the trends are changing even faster. What was once considered as acceptable practice in software development might no longer be the case in the foreseeable future. This is why startup founders and big corporation managers should be aware and well-informed of where all the software industry trends are heading to and how to strategize in the best possible app to develop and place an app.

whitePaper | July 15, 2022

Today, the use cases for AI (artificial intelligence) and machine learning are developing at a remarkable pace. We are beginning to see cases where AI is contributing to society through its implementation in systems and services that are in production and consumer-facing. These include the automation of nuanced decisions that until now could only be made by humans, thereby increasing the profitability of corporations, and increasing customer satisfaction through the personalization of services making them tailored for each user. In addition, important discussions have begun on the adverse effects such AI systems have on humans and the resulting ethical issues they can create.

whitePaper | July 31, 2020

The current COVID pandemic has paralyzed large parts of our industry with significant movement limitations, occupancy restrictions, and in some cases complete shutdowns. Now, as the initial threat seems to be subsiding, governments and businesses must determine what is required to get back to some sense of normalcy. The biggest hurdles will be regulatory and/or safety-driven. Although the timelines and requirements for the easing of restrictions vary greatly, there are two common threads: limiting occupancy levels and contact tracing individuals who have tested positive for the virus.

whitePaper | May 31, 2022

End-to-End (E2E) testing has traditionally been seen as a ‘final frontier’ of sorts in software development.

whitePaper | February 17, 2022

Massive amounts of data are being created driven by billions of sensors all around us such as cameras, smart phones, cars as well as the large amounts of data across enterprises, education systems and organizations. In the age of big data, artificial intelligence (AI), machine learning and deep learning deliver unprecedented insights in the massive amounts of data.

whitePaper | July 20, 2022

In recent years, the use of AI in organisations has drastically increased. As a result, lawmakers around the world have been paying close attention to the developments in the field of AI too. While there is no comprehensive legal body in Switzerland and the EU that regulates the use of AI today, there are clear signs that Swiss and European organisations should prepare for stricter regulation.