Marchex, Inc. (NASDAQ: MCHX), the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive their most valued sales and marketing outcomes, today announced that it has launched Marchex Spotlight for Automotive (www.marchex.com/products/spotlight-conversation-analytics), a key addition to the company’s conversation intelligence platform. Spotlight enables original equipment manufacturers (OEMs), brand, and dealer customers to increase revenue by easily identifying failed business-to-consumer conversations that drive instant corrective actions through AI-powered conversational intelligence.
Along with the launch of Spotlight, Marchex also announced that it has signed a multi-year extension with a major automotive brand customer, as well as a multi-year engagement with a new automotive brand customer, enabling Marchex to expand its relationships through deeper integration with these brands and additional dealership engagements. As part of Marchex’s growing automotive customer base, Spotlight now includes eight brands and more than 8,500 dealers, representing more than 50% of the franchised dealerships in the US.
Marchex engineered Spotlight to identify failures in the customer journey that impact sales, focused on failed call and text conversations through an AI-powered platform. By benchmarking call performance and outcomes across a retail network, it becomes evident where to act to improve performance, and which specific actions will be most impactful. Spotlight measures across an individual brand or full network of business locations, all the way down to localized dealer and department levels, providing guided insights directing users specifically where to take needed actions to improve performance and increase sales.
“We continue to see strong momentum and interest in the automotive vertical tied to Marchex’s conversational intelligence products that deliver actionable insights to our customers,” said Edwin Miller, Marchex CEO. “Our solutions are proven to drive demonstrable success. Spotlight is the latest step in Marchex delivering world-class automotive conversational intelligence solutions to help our customers sell more. Spotlight is already being met with significant interest and high adoption across our customer base. While the initial focus for Spotlight is on automotive industry applications, its functionality is well suited to extend into other business categories and we look forward to developing these opportunities while building upon our leadership in automotive.”
With data-driven insights, AI-powered Spotlight removes guesswork tied to actions needed, with parallel benefits for key user groups. For OEMs, brands and field teams, benefits include:
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Insights that support programs focused on optimizing revenue.
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Enabling users to manage brand experience by benchmarking dealers at each level of their hierarchy.
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Features that empower users to quickly understand progress against targets and identify priority areas of focus.
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Supporting and enhancing field teams with observations that identify specific improvement opportunities, at scale, across their network.
For dealer/retailer users, benefits include:
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Insights focused on optimizing revenue and customer experience.
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Features that enable users to quickly understand progress against targets and identify priority areas of focus.
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Observations for dealership and retail teams that identify specific improvement opportunities.
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Applications that enable users to focus their attention on where the greatest impacts can be made.
About Marchex
Marchex’s award-winning conversation intelligence platform, featuring AI-powered sales engagement and marketing solutions, helps businesses turn strategic insights into the actions that drive their most valued sales outcomes. Our multichannel voice and text capabilities enable sales and marketing teams to deliver the buying experiences that today’s customers expect. Marchex is the trusted conversation intelligence partner for market-leading companies in critical industries, including many of the world’s most innovative and successful brands.
Please visit www.marchex.com, www.marchex.com/blog or @marchex on Twitter (Twitter.com/Marchex), where Marchex discloses material information from time to time about the company, its financial information, and its business.