Economic impacts of artificial intelligence (AI)

whitePaper | January 5, 2020

Machine learning (ML) is an application of artificial intelligence (AI) that allows systems to automatically learn and improve from exposure to more data without being explicitly programmed. ML focuses on the development of computer programs that can access data and use it to learn for themselves.1 While AI represents the broader concept of machines being able to carry out tasks in an intelligent way, machine learning is a current application of AI based on the idea that we can give machines access to data, and they can use that data to learn for themselves.

whitePaper | February 17, 2022

Massive amounts of data are being created driven by billions of sensors all around us such as cameras, smart phones, cars as well as the large amounts of data across enterprises, education systems and organizations. In the age of big data, artificial intelligence (AI), machine learning and deep learning deliver unprecedented insights in the massive amounts of data.

whitePaper | October 3, 2022

Contact center associates deal with complex incall tasks, across multiple systems. High staff turnover is common, and training up new staff can take weeks or even months. These challenges can quickly begin to affect engagement, performance and KPIs. With a cohesive digital strategy, your Digital Workforce has instant access to all customer information from one system, meeting the customer’s expectation of immediacy.

whitePaper | January 4, 2022

When people hear AI they often think about sentient robots and magic boxes. AI today is much more mundane and simple—but that doesn’t mean it’s not powerful. Another misconception is that high-profile research projects can be applied directly to any business situation. AI done right can create extreme return on investments (ROIs)—for instance through automation or precise prediction. But it does take thought, time and proper implementation. We have seen that success and value generated by AI projects is increased when there is a grounded understanding and expectation of what the technology can deliver from the C-suite down.

whitePaper | January 28, 2022

Since more and more decisions that used to be made by humans are nowadays made either with the help of Artificial Intelligence (AI) or by AI alone, it is essential that the AI algorithms are “fair.” In this whitepaper, we discuss issues surrounding the fairness of AI applications, with a special focus on how it can be assessed independently and subsequently certified. We explain why an AI application cannot be classified – and subsequently certified – as “fair” or “unfair” in a general sense and propose an approach that makes it possible to classify it as “fair” or “unfair” under the (application)-specific definition of fairness.

whitePaper | July 28, 2022

Many businesses have recently evolved to support large remote or hybrid workforces. This initial transition was imagined to be temporary, relying on home networks to provide the connectivity needed for work. Now, two years later, companies are contemplating technology improvements to address a more permanent remote workforce.