ClickSoftware offers a robust set of modules that could advance Suramericana’s business. However, their IT staff found it difficult to focus on future enhancements because they were busy keeping the infrastructure running. CSFE was the answer to those challenges.
Although the user community at Suramericana loved ClickSoftware, it hadn’t always been that way. “The first time we implemented ClickSoftware, we didn’t plan for change management sufficiently. This caused resistance from our users, especially those who were mobile. We were committed to making user adoption smoother this time. In the end, the switch from V8 to CFSE was very smooth and met with the lowest possible resistance from our users. Our dispatchers and field staff report the system is faster and easier to use, and our administrators love the newest features designed for them.”
