Understanding Internal and External Network Threats

whitePaper | June 14, 2023

Generative artificial intelligence (AI) has the potential to transform industries and society by boosting innovation and empowering individuals across diverse fields, from arts to scientific research. To ensure a positive future, it is crucial to prioritize responsible design and release practices from the beginning. As generative AI continues to advance at an unprecedented pace, the need for collaboration among stakeholders to ensure that AI serves as a force for good has become increasingly urgent.

whitePaper | November 24, 2022

High-profile examples of harm associated with algorithm failure and misuse have garnered significant public concern (e.g. manipulation of the democratic process, discriminatory practice in criminal justice sentencing, and bias against racial and gender categories in the labour market). The field of AI ethics refers to the literature and to the community of people interested in this space. One high-profile manifestation of this is the formation of specialist ethics councils and teams to deliberate on conundrums regarding the use, access and openness of platforms and technologies (such as social media and messaging apps, etc.). For instance, the banning of particular public figures as well as lay users for use of the services in a manner that is not acceptable has been a constant theme in the public debate.

whitePaper | September 28, 2022

Communications service providers (CSPs) worldwide have been using robotic process automation (RPA) for many years to automate repetitive, low­value tasks. RPA frees up employees to focus on what they do best: helping customers and being innovative. Fast forward to today and operators are building on RPA with artificial intelligence (AI) to deliver intelligent automation (IA), which has become a strategic tool to help them reimagine their businesses.

whitePaper | February 17, 2022

Massive amounts of data are being created driven by billions of sensors all around us such as cameras, smart phones, cars as well as the large amounts of data across enterprises, education systems and organizations. In the age of big data, artificial intelligence (AI), machine learning and deep learning deliver unprecedented insights in the massive amounts of data.

whitePaper | February 21, 2020

The information contained in the International Public Sector Fraud Forum documentation and training is subject to Crown Copyright 2020. The information should not be published or distributed in any way that could undermine the values and aims of the International Public Sector Fraud Forum. This content consists of material which has been developed and approved by the International Public Sector Fraud Forum.

whitePaper | December 22, 2022

Contact centres are often viewed as cost drivers rather than business drivers. This is understandable, when you consider that differentiation efforts in this space have often struggled to be sustainable from a cost or staffing perspective. Figuring out the formula of investment to increased income is helped when you have an experienced guide to shorten your journey. Read on to get the benefit of our two companies’ experience, multiplied by hundreds of clients.