Best Practices for Secure Access of Third Party APIs from Mobile Apps

whitePaper | September 23, 2022

According to the research published by Microsoft3 on Global Customer Service, 58% of customers feel the importance of Customer Experience (CX), and 61% stopped doing business with a brand due to poor CX and go for different brands.

whitePaper | December 22, 2022

Contact centres are often viewed as cost drivers rather than business drivers. This is understandable, when you consider that differentiation efforts in this space have often struggled to be sustainable from a cost or staffing perspective. Figuring out the formula of investment to increased income is helped when you have an experienced guide to shorten your journey. Read on to get the benefit of our two companies’ experience, multiplied by hundreds of clients.

whitePaper | July 20, 2022

The growing diversity of actors and circumstances involved in AI/ML deployment makes establishing a set of ethical participatory practices especially difficult for this field. Even among practitioners working at the same organization, there can be substantial differences in both their knowledge about how AI/ML systems were created or will be used and their ability to incorporate inclusive practices. Additionally, the greater availability of AI development platforms, including “no-code” platforms, means that algorithmic models can be deployed without having deep expertise, expanding the number of circumstances automated systems are deployed in. This means many more instances where automated systems are being deployed without consideration of how the algorithms were developed, the provenance of the datasets and nature of the bias on which they were trained and tested, and the ethical implications of their development and deployment.

whitePaper | November 1, 2021

Robotics, automation, Internet of Things (IoT), and data are not new in manufacturing. Manufacturing is one of the most data-rich and first industries piloting artificial intelligence at the edge. It’s been estimated, however, that about 95% of all industrial data goes unused. The reason? Legacy equipment and operational systems that tend to be proprietary and siloed are incapable of communicating with each other.

whitePaper | July 16, 2020

Is cloud computing becoming the norm? As part of the digital offensives by many companies, cloud infrastructures are fast becoming a crucial technology driver and success factor for innovative business models and digital products. The growing interest in the Internet of Things and machine learning sent the adoption rate of the cloud soaring at numerous companies. Now, it is a question of “how” rather than “whether” cloud services can be used successfully at German companies.

whitePaper | September 17, 2022

As stated in the American Planning Association’s 2022 Trend Report for Planners, over centuries, professions have evolved with changing environments, shifting eras, new challenges, societal shifts, and technological innovations. While some professions have become obsolete or or were replaced by technology, others have adapted or readjusted and stayed relevant in an ever-changing world. What is different today is the pace of change, which requires faster, even proactive, adjustments—including new tools, processes, and skills.