A holistic approach to enterprise IT agility

'Agility' – that's the new watchword in most senior management circles. However, any 'agile' initiative must go beyond its mere adoption in a few projects. However, such an initiative needs to go beyond mere adoption of agile in a few projects. To successfully implement enterprise IT agility, organizations need to understand the impact of agile across functions and groups, develop frameworks to sustain agile, empower teams across the board to work in an agile fashion, and invest in the right infrastructure.

Spotlight

Applus Technologies

"Applus+ Technologies is a leader in developing, implementing and managing innovative technology and system solutions that enable customers worldwide to address their business and environmental challenges. Our experienced teams deliver customized and flexible solutions in the areas of Information Management, Decision Support Services and Business Process Management, designed to support our clients’ strategic, financial, operational, regulatory and compliance decisions. Applus+ expanded capabilities include program management, vehicle diagnostics, environmental testing, design and development of database solutions and portal and mobile applications development."

OTHER WHITEPAPERS
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IMPROVE YOUR CX RIGHT NOW 5 Things To Do Today

whitePaper | August 11, 2020

Today, customer experience (CX) is about so much more than straight-up service, polite cashiers, hold times, or the number of business days it takes for a product to arrive in the mail. CX involves feelings, emotions, and encompasses your customers’ entire journey - from the moment they step foot in a store or visit a website until the moment they purchase from you again, tweet a positive shout out, or, on the flip side, reach out with an issue.

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Modernize Your Payments Architecture

whitePaper | August 9, 2020

The payments industry is going through a period of massive disruption. Consumers increasingly expect a fast, easy payment process, coupled with immediate, uninterrupted access to account information and services.

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Intelligent Networking, AI and Machine Learning

whitePaper | October 20, 2022

Telecoms need to be able to incorporate new technologies and next-generation connectivity such as 5G to customers and end users.

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AI for the Masses

whitePaper | October 13, 2022

Walk into any Fortune 500 organization, and you’re more than likely to find a room full of data scientists. These individuals are being described by many as the difference makers, the propagators of change, the fuel to the fire of innovation, and the essential ingredient to survival in today’s digital economy. Data scientist job openings are among the hardest positions to fill in the market, yet they are among the highest paying jobs at many companies.

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Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution

whitePaper | July 28, 2020

The penetration of cloud-based contact center solutions into the contact center market has been growing dramatically as enterprises continue to acquire new customer engagement solutions or replace their existing premises-based contact centers. Cloud solutions are growing in popularity and gaining an increasingly significant share of the market as their feature sets and flexibility begin to match or surpass those of legacy premises-based systems. Cloud contact center vendors are spending R&D dollars to further develop their solution capabilities internally while also making strategic acquisitions in the customer engagement market space to enhance and broaden their offerings.

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The AI Act: Help or Hindrance for SMEs?

whitePaper | December 30, 2022

The technological development of artificial intelligence (AI) is proceeding rapidly, with investment in AI-based solutions dramatically increasing across the globe. Europe is no exception.

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Spotlight

Applus Technologies

"Applus+ Technologies is a leader in developing, implementing and managing innovative technology and system solutions that enable customers worldwide to address their business and environmental challenges. Our experienced teams deliver customized and flexible solutions in the areas of Information Management, Decision Support Services and Business Process Management, designed to support our clients’ strategic, financial, operational, regulatory and compliance decisions. Applus+ expanded capabilities include program management, vehicle diagnostics, environmental testing, design and development of database solutions and portal and mobile applications development."

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