Learn How PGi Addresses Security, Resilience and Business Continuity

whitePaper | September 17, 2022

As stated in the American Planning Association’s 2022 Trend Report for Planners, over centuries, professions have evolved with changing environments, shifting eras, new challenges, societal shifts, and technological innovations. While some professions have become obsolete or or were replaced by technology, others have adapted or readjusted and stayed relevant in an ever-changing world. What is different today is the pace of change, which requires faster, even proactive, adjustments—including new tools, processes, and skills.

whitePaper | August 30, 2022

In late 2019, then newly elected European Commission President Ursula von der Leyen announced her intent to make regulating the use of artificial intelligence (AI) a top priority for Europe. She promised to “put forward legislation for a coordinated European approach on the human and ethical implications of Artificial Intelligence” within her first 100 days in office.

whitePaper | July 31, 2020

The current COVID pandemic has paralyzed large parts of our industry with significant movement limitations, occupancy restrictions, and in some cases complete shutdowns. Now, as the initial threat seems to be subsiding, governments and businesses must determine what is required to get back to some sense of normalcy. The biggest hurdles will be regulatory and/or safety-driven. Although the timelines and requirements for the easing of restrictions vary greatly, there are two common threads: limiting occupancy levels and contact tracing individuals who have tested positive for the virus.

whitePaper | May 12, 2023

Onward’s mission is to develop bold and practical ideas to boost economic opportunity, build national resilience, and strengthen communities across all parts of the United Kingdom. Our vision is to address the needs of the whole country: young and old, urban and rural, for all communities across the UK – particularly places that have too often felt neglected or ignored by Westminster. We believe in an optimistic conservatism that is truly national – one that recognises the value of markets, supported by a streamlined state that is active not absent. We are unapologetic about standing up to vested interests, putting power closer to people, and supporting the hardworking and aspirational.

whitePaper | December 22, 2022

Contact centres are often viewed as cost drivers rather than business drivers. This is understandable, when you consider that differentiation efforts in this space have often struggled to be sustainable from a cost or staffing perspective. Figuring out the formula of investment to increased income is helped when you have an experienced guide to shorten your journey. Read on to get the benefit of our two companies’ experience, multiplied by hundreds of clients.

whitePaper | March 8, 2020

On February 19, 2020, the European Commission (Commission) published proposals for the regulation of Artificial Intelligence (AI) with potentially far-reaching implications both for users and developers worldwide. The proposals are contained in a densely written 26-page “White Paper” which in this alert we distill down to 10 take-away points. The White Paper, together with the other strategy documents published at the same time1, is vital reading for any business which participates in the data economy, and in particular companies that operate across borders.