Home > Resources > Whitepapers > 5 Critical Success Factors for Managed Services Delivery

5 Critical Success Factors for Managed Services Delivery

What does it take to make your support operation successful when including a 3rd party service provider? Are you leveraging a multi-source strategy for your IT support using multiple partners? If one or more 3rd party is delivering under a managed services model, what are the critical success factors for integrating this support into your current operation? Our experience and findings have helped us to identify five critical success factors to leverage managed services in a multi-sourced IT operation. As a niche provider of Managed Services, Prolifics drives success by focusing heavily on the integration of multiple players in support services. We’ve identified several key areas for successful delivery in our over thirty-five years of experience, including: integrated IT processes, use of a single IT Service Management system, leveraging automated monitoring software, and shared enhancement of a universal knowledge base. In this white paper, we will share lessons learned as a participant in a multi-sourced IT support operation, and how you can leverage this in your own operations.

Spotlight

BAE Systems Applied Intelligence

BAE Systems Applied Intelligence helps nations, governments and businesses around the world defend themselves against cyber crime, reduce their risk in the connected world, comply with regulation, and transform their operations. We do this using our unique set of solutions, systems, experience and processes - often collecting and analysing huge volumes of data.

OTHER WHITEPAPERS

MongoDB and IBM zSystems

whitePaper | May 25, 2022

Modernization of data and applications on the mainframe is a necessary priority for modern organizations. Building a MongoDB Operational Data Layer (ODL) is a pattern widely used to make critical mainframe data available for modern mobile and web applications.

IMPROVE YOUR CX RIGHT NOW 5 Things To Do Today

whitePaper | August 11, 2020

Today, customer experience (CX) is about so much more than straight-up service, polite cashiers, hold times, or the number of business days it takes for a product to arrive in the mail. CX involves feelings, emotions, and encompasses your customers’ entire journey - from the moment they step foot in a store or visit a website until the moment they purchase from you again, tweet a positive shout out, or, on the flip side, reach out with an issue.

Modernize Your Payments Architecture

whitePaper | August 9, 2020

The payments industry is going through a period of massive disruption. Consumers increasingly expect a fast, easy payment process, coupled with immediate, uninterrupted access to account information and services.

Decoding the 7 traits of companies achieving success with AI

whitePaper | January 18, 2020

As organizations adopt digital transformation strategies to prepare for the future, a core idea for how to accelerate that transformation is the adoption of AI. While most organizations fundamentally believe in the promise of AI, they are still only just beginning to use it. Only 1 in 5.5 organizations are deeply committed to AI, while more than half are experimenting or beginning to see it around their organization.

IBM Watson NLP Performance with Intel Optimizations

whitePaper | December 29, 2022

In our modern world, taking advantage of Artificial Intelligence (AI) to gain insights from data is becoming more prevalent day by day. Graphical Processing Unit (GPU) systems use multiple cores to perform parallel processing, running select workloads to decrease processing times. Compared to GPUs, Central Processing Units (CPUs) have fewer cores; previously, this resulted in less capacity for parallelized processing. To move beyond this limitation, Intel has released new hardware that runs typical AI mathematical computations more efficiently on the CPU, and has also released libraries with hardware optimizations that enable an additional increase in performance.

The Modern CSP is a Technology Company — and Intelligent Automation is a Differentiator

whitePaper | September 28, 2022

Communications service providers (CSPs) worldwide have been using robotic process automation (RPA) for many years to automate repetitive, lowvalue tasks. RPA frees up employees to focus on what they do best: helping customers and being innovative. Fast forward to today and operators are building on RPA with artificial intelligence (AI) to deliver intelligent automation (IA), which has become a strategic tool to help them reimagine their businesses.

5 Critical Success Factors for Managed Services Delivery