A complete guide to API Monitoring

whitePaper | September 23, 2022

According to the research published by Microsoft3 on Global Customer Service, 58% of customers feel the importance of Customer Experience (CX), and 61% stopped doing business with a brand due to poor CX and go for different brands.

whitePaper | July 28, 2022

Before the pandemic, the path to AI adoption used to be slow and steady. According to the survey of industryleading firms, only 48% of companies deemed AI and Big Data a source of innovation. In 2021, this number has climbed to almost 65 percent.

whitePaper | August 22, 2022

Now in its ninth year, the Microsoft Vulnerabilities Report provides a unique analysis of the vulnerability landscape in Microsoft’s ecosystem. Historically, the report has delivered a holistic annual view of the vulnerabilities within Microsoft’s platforms and products, and has established an undeniable business case for the importance of removing admin rights to reduce risk.

whitePaper | October 3, 2022

Contact center associates deal with complex incall tasks, across multiple systems. High staff turnover is common, and training up new staff can take weeks or even months. These challenges can quickly begin to affect engagement, performance and KPIs. With a cohesive digital strategy, your Digital Workforce has instant access to all customer information from one system, meeting the customer’s expectation of immediacy.

whitePaper | August 10, 2020

2020 has posed significant, unexpected challenges to the world – and to IT departments in most organizations. Work practices have shifted rapidly and, given the volatile economic climate, many organizations are looking to protect against uncertainty and ensure business continuity by implementing cost savings initiatives. As an IT leader, you and your team are uniquely positioned to deliver added value to the organization by leveraging Technology Intelligence data to find these additional cost savings opportunities.

whitePaper | February 17, 2022

Massive amounts of data are being created driven by billions of sensors all around us such as cameras, smart phones, cars as well as the large amounts of data across enterprises, education systems and organizations. In the age of big data, artificial intelligence (AI), machine learning and deep learning deliver unprecedented insights in the massive amounts of data.