Yellow.ai has released its Dynamic Conversation Designer, which uses generative AI to create conversational workflows that feel like they were made by humans and cut development time in half. The easy-to-use, no-code interface makes it faster and easier to create conversational experiences, giving developers and designers more time to work on more complicated tasks.
Raghu Ravinutala, CEO and Co-founder of Yellow.ai, said, "Conversational flows that lack design thinking can make customers frustrated, diminish expected ROI, and possibly damage the brand." He added, "By delivering increased productivity, our dynamic conversation designer is directly in line with our vision of empowering businesses to deliver the most impactful interactions at scale and speed.” He added, “Leveraging it, we were recently able to deliver a full-fledged chatbot implementation in just two hours, a significant improvement from the previous requirement of at least two days for design and development in silos."
(Source: PRNewswire)
The goal of combining generative AI with Yellow.ai's insights engine and conversation designer is to improve business results like higher deflection rates, higher conversion rates, more personalized customer experiences, and faster resolution times. The dynamic conversation designer will soon provide designers with suggestions by sharing the next likely flow and alerting them to detected errors.
About Yellow.ai
Yellow.ai is a leading conversational AI platform with enterprise-grade tools that help businesses reach their full business potential at scale. Bharat Petroleum, Biogen International, Carrefour, Choithrams, Domino's, Edelweiss Broking, Hyundai, Sephora, Siemens Limited, and Waste Connections US are among the 1,000+ enterprises that rely on the platform in 85+ countries. With its no-code platform and dynamic AI agents for enterprises, the company wants to offer human-like interactions that increase employee engagement at scale and boost customer satisfaction. Frost & Sullivan, Gartner, Forrester, IDC, and G2 have recognized the company as a leader, and it has raised more than $102 million from blue-chip investors. It has offices in six countries.