Uniphore Integrates RPA and AI Technology to Arsenal to Accelerate Innovation in Contact Centers

Uniphore, an early market pioneer in the Conversational Service Automation (CSA) space, reported today that it procured a select outsider permit for Robotic Process Automation (RPA) innovation from NTT DATA to drive development, enliven time-to-advertise and convey savvy front office robotization for current contact communities.

This innovation bargain is one of numerous parts of the worldwide key union reported before between the two organizations that convey answers for change the $470 billion dollar client assistance market. NTT DATA will proceed to claim this product and sell RPA administrations for contact focuses.

Uniphore plans to coordinate this RPA innovation with its CSA stage to grow first-of-its-sort capacities that computerize the front office. By consolidating unattended and went to RPA capacities alongside Uniphore's AI and AI abilities, Uniphore's architects are creating industry first answers for both existing and new use cases. Undertaking associations will currently have the option to quickly scale client support tasks, lessen working costs, help specialist profitability and fulfillment while giving a totally new, conversational, "sans hold" and "blunder free" client experience.

While explicit terms of the arrangement won't be unveiled, the RPA arrangement Uniphore currently has conveys the ability to configuration, construct, send and incorporate joined in and unattended RPA bots with its Conversational Service Automation stage. Having RPA capacities implicit and part of the bigger arrangement implies the individual modules don't should be overseen independently, setting aside time and cash.

These abilities will open new occasions to address key vertical business sectors that as of now battle with continuous, monotonous, huge volume and unremarkable assignments. Outfitted with innovation that can rapidly and adequately decrease or much of the time, take out low-esteem, blunder inclined individuals based activities, human operators will have the option to zero in on and convey more worth included administrations. Moreover, these new abilities empower associations to set up more precise and solid development after clients draw in with them through the contact place.

“Over the past several years, Uniphore has been delivering market-leading capabilities which automate important processes and leverage AI to solve the problems of large customer service environments,” said Umesh Sachdev, CEO and co-founder of Uniphore. “With RPA modules now part of our innovation engine, we will rapidly expand our offerings, which will transform the customer service market and virtually eliminate the costly and frustrating experience of being put on hold.”

“In today’s business environment, automation has become essential to survival. When automation happens, it frees up people to focus on innovation and ingenuity,” said Tanvir Khan, Executive Vice President, Dynamic Workplace Services & Business Process Outsourcing, NTT DATA Services. “We see this deal with Uniphore as a win-win because new solutions will enable our agents to be more effective on the front lines while helping organizations accelerate their digital transformation and ultimately deliver new customer experiences.”

“By adding RPA technology to their innovation engine, Uniphore is in a leadership position and capturing the next market transition in the voice sector. No other company has the breadth and depth of Uniphore in terms of real-time AI solutions, intelligent automation capabilities, machine learning expertise, and geographic reach,” said John Chambers, former Executive Chairman and CEO of Cisco and current founder and CEO of JC2 Ventures, an early backer of Uniphore. “By integrating these technologies, Uniphore will become an even more powerful partner as enterprises continue to accelerate their customer service digital transformation initiatives. Congratulations to Umesh and the entire Uniphore team on this transformative announcement!”

Contact Centers see strong results when optimizing back office and front office automation. One Uniphore customer has seen a 20% reduction in call handling times and has saved over $6 million by leveraging a smart mix of AI and automation capabilities.

About Uniphore:

Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation. So that every voice, on every call, is truly heard.

Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion, and intent. All in real-time. Conversational Automation & Analytics, Conversational Assistant, and Conversational Security elevate how enterprises support and engage their customers, build loyalty and realize efficiencies.