AI Tech, General AI

TechSee and Oracle to bring Augmented Reality and Computer Vision AI to Oracle Field Service

TechSee
TechSee, a member of Oracle Partner Network (OPN), today announced a technology collaboration with Oracle to bring the next generation of visual engagement and AI-powered service automation to Oracle Field Service, providing agents and technicians with augmented reality guidance on their mobile devices over a patented, instant video stream.

TechSee's computer vision AI and augmented reality (AR), combined with Oracle Field Service (OFS), automates field services processes like equipment identification, site and job observability, error code statuses and issues, and can provide automated AR-guided resolutions. Field service agents and supervisors can remotely verify successful task completion via live video or AI powered job verification analysis.

The combined solution will allow companies to virtualize many common technician visits, resulting in major impacts in customer satisfaction through instant resolution, cost savings via truck roll reduction, and improved agent productivity and accuracy by providing visual context.

Together, TechSee and Oracle offer a groundbreaking field service solution, supercharging field performance through visual communications, guidance and automation. With this jointly developed integration, OFS customers now have access to one-way, two-way video, screen sharing from any device, and augmented reality guidance without the need to install or download a new program or application.

"Adding intelligent visual guidance capabilities to Oracle Field Service is a game changer for our customers in asset-intensive industries like manufacturing, utilities, and communications" says Jeff Wartgow, VP of Outbound Product Management, Oracle. "We're excited to partner with TechSee to give our customers tools they need to service their customers."

As the assets and equipment field service technicians work on becoming more complex, the work between TechSee and Oracle embraces a growing need for service technicians. By enabling remote users to have a "see what I see" approach with TechSee's Visual Engagement platform, problems can be identified and solved more quickly. Plus, with the experience both teams bring to the table, deploying and adopting these capabilities is made simple.

"TechSee is excited to partner with Oracle. Oracle's broad-based approach to CRM, CX and Field Service and Oracle's leadership in field service solutions makes this a natural partnership for leveraging TechSee's remote visual engagement platform. Together we will help the world's largest field service teams drive better customer experience, improve technician enablement, and dramatically cut operational costs and emissions by reducing truck rolls through virtualized service innovation. By adding TechSee's augmented reality, live remote video, and computer vision AI, Oracle Field Service can offer amazing employee and customer experience from anywhere."

David Troll, GM and CRO at TechSee

About TechSee
TechSee revolutionizes the customer experience domain with the first visual engagement solution powered by Computer Vision AI and Augmented Reality. It enables enterprises around the world to deliver better customer assistance, enhance service quality and reduce costs. TechSee is led by industry veterans with years of experience in mobile technologies, artificial intelligence and big data. The company is headquartered in Tel Aviv with offices in New York, London and Madrid.

About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) is Oracle's partner program designed to enable partners to accelerate the transition to cloud and drive superior customer business outcomes. The OPN program allows partners to engage with Oracle through track(s) aligned to how they go to market: Cloud Build for partners that provide products or services built on or integrated with Oracle Cloud; Cloud Sell for partners that resell Oracle Cloud technology; Cloud Service for partners that implement, deploy and manage Oracle Cloud Services; and License & Hardware for partners that build, service or sell Oracle software licenses or hardware products. Customers can expedite their business objectives with OPN partners who have achieved Expertise in a product family or cloud service.

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AI and Big Data Expo North America announces leading Speaker Lineup

TechEx Events | March 07, 2024

AI and Big Data Expo North America announces new speakers! SANTA CLARA, CALIFORNIA, UNITED STATES, February 26, 2024 /EINPresswire.com/ -- TheAI and Big Expo North America, the leading event for Enterprise AI, Machine Learning, Security, Ethical AI, Deep Learning, Data Ecosystems, and NLP, has announced a fresh cohort of distinguishedspeakersfor its upcoming conference at the Santa Clara Convention Center on June 5-6, 2024. Some of the top industry speakers set to take the stage are: - Sam Hamilton - Head of Data & AI – Visa - Dr Astha Purohit - Director - Product (Tech) Ops – Walmart - Noorddin Taj - Head of Architecture and Design of Intelligent Operations - BP - Temi Odesanya - Director - AI Governance Automation - Thomson Reuters - Katie Sanders - Assistant Vice President – Tech - Union Pacific Railroad - Prasanth Nandanuru – SVP - Wells Fargo - Rodney Brooks - Professor Emeritus - MIT These esteemed speakers bring a wealth of knowledge and expertise to an already impressive lineup, promising attendees a truly enlightening experience. In addition to the speakers, theAI and Big Data Expo North Americawill feature a series of presentations covering a diverse range of topics in AI and Big Data exploring the latest innovations, implementations and strategies across a range of industries. Attendees can expect to gain valuable insights and practical strategies from presentations such as: How Gen AI Positively Augments Workforce Capabilities Trends in Computer Vision: Applications, Datasets, and Models Getting to Production-Ready: Challenges and Best Practices for Deploying AI Ensuring Your AI is Responsible and Ethical Mitigating Bias and Promoting Fairness in AI Systems Security Challenges in the Era of Gen AI and Data Science AI for Good: Social Impact and Ethics Selling Data Democratization to Executives Spreading Data Insights across the Business Barriers to Overcome: People, Processes, and Technology Optimizing the Customer Experience with AI Using AI to Drive Growth in a Regulated Industry Building an MLOps Foundation for AI at Scale The Expo offers a platform for exploration and discovery, showcasing how cutting-edge technologies are reshaping a myriad of industries, including manufacturing, transport, supply chain, government, legal sectors, financial services, energy, utilities, insurance, healthcare, retail, and more. Attendees will have the chance to witness firsthand the transformative power of AI and Big Data across various sectors, gaining insights that are crucial for staying ahead in today's rapidly evolving technological landscape. Anticipating a turnout of over 7000 attendees and featuring 200 speakers across various tracks, AI and Big Data Expo North America offers a unique opportunity for CTO’s, CDO’s, CIO’s , Heads of IOT, AI /ML, IT Directors and tech enthusiasts to stay abreast of the latest trends and innovations in AI, Big Data and related technologies. Organized by TechEx Events, the conference will also feature six co-located events, including the IoT Tech Expo, Intelligent Automation Conference, Cyber Security & Cloud Congress, Digital Transformation Week, and Edge Computing Expo, ensuring a comprehensive exploration of the technological landscape. Attendees can choose from various ticket options, providing access to engaging sessions, the bustling expo floor, premium tracks featuring industry leaders, a VIP networking party, and a sophisticated networking app facilitating connections ahead of the event. Secure your ticket with a 25% discount on tickets, available until March 31st, 2024. Save up to $300 on your ticket and be part of the conversation shaping the future of AI and Big Data technologies. For more information and to secure your place at AI and Big Data Expo North America, please visit https://www.ai-expo.net/northamerica/. About AI and Big Data Expo North America: The AI and Big Data Expo North America is a leading event in the AI and Big Data landscape, serving as a nexus for professionals, industry experts, and enthusiasts to explore and navigate the ever-evolving technological frontier. Through its focus on education, networking, and collaboration, the Expo continues to be a beacon for those eager to stay at the forefront of technological innovation. “AI and Big Data Expo North Americais a part ofTechEx. For more information regardingTechExplease see onlinehere.”

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