-
NICE acquires LiveVox to unite CX leaders on an AI-powered platform for voice and digital engagement.
-
Acquisition revolutionizes proactive outreach with scalable AI for personalized customer experiences.
-
LiveVox shareholders to get $3.74 per share in cash; deal to conclude in H1, 2024, enhancing NICE's 2024 financial outlook.
NICE, a global leader in customer experience solutions, has announced its acquisition of LiveVox, a prominent AI-driven proactive outreach provider, in a definitive agreement. This strategic move combines NICE's industry-leading CXone platform, known for its advanced digital engagement capabilities and AI prowess, with LiveVox's comprehensive proactive outreach portfolio. The result is a unified platform that caters to all types of customer engagements, whether voice or digital, attended or unattended, inbound or outbound.
This acquisition aims to revolutionize how organizations manage proactive outreach by integrating conversational AI at scale into their operations. NICE and LiveVox will empower enterprises worldwide to deliver personalized customer experiences across preferred communication channels, leveraging an interaction-centric cloud platform, unified knowledge and data, and purpose-built AI that seamlessly blends human and technological elements.
NICE's CXone platform, known for its AI-driven cloud capabilities, offers a wide array of native applications for enhancing customer journeys, improving employee engagement, and driving overall performance. Enlighten, an AI program with hundreds of CX-specific models, further strengthens it.
LiveVox, with over two decades of domain-specific expertise, specializes in AI-driven proactive outreach and serves numerous large enterprises. The acquisition brings together two CX leaders, combining their technologies, expertise, and commitment to innovation.
Barak Eilam, CEO of NICE, expressed excitement about the acquisition, reportedly emphasizing its potential to advance digital engagement and conversational AI. John DiLullo, CEO of LiveVox, echoed this sentiment, highlighting the growth opportunities and synergies that will result from this collaboration.
As per the terms of the merger agreement, each share of LiveVox common stock will entitle its holder to a cash payment of $3.74. The deal is anticipated to conclude in the initial six months of 2024 pending regulatory approvals. After the completion of the transaction, LiveVox will no longer be publicly traded on NASDAQ.
This acquisition is anticipated to have a positive impact on NICE's cash flow, operating income, operating margin, and non-GAAP EPS in 2024 without affecting its share buyback program.
Davis Polk & Wardwell LLP is serving as legal counsel to NICE, Jefferies LLC is the exclusive financial advisor to LiveVox, and Kirkland & Ellis LLP is the legal counsel to LiveVox.