Level AI has released AgentGPT, a safe, all-knowing, generative AI system that will help customer service teams solve complex problems and make the customer experience better. AgentGPT is able to understand customer inquiries in natural language and quickly generate responses that are both accurate and tailored to the individual customer's needs.
AgentGPT is trained on a client's private customer conversation data and comes up with answers in real time to help agents when they need it. Based on agent feedback, the system also self-learns and continuously improves. Now that AgentGPT is out, customer service teams can use cutting-edge technology to make the customer experience better.
Ashish Nagar, CEO and founder of Level AI, said, "The best way to describe AgentGPT is like a highly trained version of ChatGPT for enterprise customer service." He also said, "We’ve all seen the excitement around ChatGPT and how it can help give users a leg up in their day-to-day tasks, but OpenAI or Google do not work for the enterprise customer." He added, "By contrast, Level AI can bring the power of this transformative technology to every enterprise customer to assist massively overloaded customer service teams at a time when experience is critical to long-term success—and ultimately revenue."
(Source — Businesswire)
It is not meant to replace people, but to add to what they can do and give them accurate information in real time. Level AI has opened a waitlist for those who want to test AgentGPT before it is widely released. AgentGPT is a cutting-edge artificial intelligence (AI) technology that is changing the way customer service agents talk to customers.
About Level AI
Level AI is a Mountain View, California and Delhi, India based voice AI startup. Top venture capitalists and industry experts back the company, which aims to augment workers with AI. Speech AI, NLP, and information retrieval connect customers and businesses. Level AI's team includes Amazon Alexa, Google, and other AI experts. They develop contact center AI technologies that automate quality assurance, help agents, and give business leaders strategic insights. AI-native solutions give modern workers cutting-edge intelligence. Level AI helps Affirm, Brex, Carta, Vista, Toast, MoneyLion, and ezCater streamline operations. Level AI has major investors like Battery Ventures, ENIAC, and Village Global. Company headquarters are in Mountain View, California.