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Cognigy Launches Conversational AI Analytics Suite to Deliver Actionable Insights From Conversational Data

Cognigy, a global leader in omnichannel Customer and Employee Service Automation with its Conversational AI platform Cognigy.AI, today announced the launch of Cognigy Insights, a powerful analytics suite integrated with the Cognigy.AI platform to help enterprises make sense of their conversational data, and give them the means to act upon insights, all within one best-in-class suite.

Every day, virtual assistants create millions of data points. However, getting value from all this data remains a challenge for enterprise customer service. Cognigy Insights enables enterprises to access and analyze conversational data easily to gain actionable insights for optimizing workflows and processes in their customer and employee services. Fully integrated in the Cognigy.AI platform’s backend and equipped with assisted machine learning capabilities, the new analytics suite allows users to track and measure each step in a conversation and pinpoint exact pain points leveraging its unique Step Explorer feature to better understand the customer experience beyond the limited capabilities of intent-driven analytics.

Powerful analytics for better CX and conversion

Co-developed with customers using the Cognigy.AI low-code platform, Cognigy Insights is an accessible and easy-to-use tool that delivers best-in-class monitoring and reporting as well as the ability to analyze and understand complex conversational data, which gives enterprises the means to act upon insights within one powerful Conversational AI platform. For easy KPI tracking, Cognigy Insights provides users with an instant, real-time overview in a customizable dashboard.

Users can also drill down into aggregated conversations for actionable insights on how to improve processes for better overall conversion. This allows for privacy-aware and fully GDPR-compliant access to conversational data for in-depth analysis. Beyond interactions between end users and virtual agents, Cognigy Insights can extract data from human-to-human interactions. That not only enables businesses to analyze and deeply understand the conversation with the virtual agent, but the entire contact center process, even if a conversation is handed over to a human agent. This helps streamlining contact center operations for greater effectiveness, leading to a higher degree of automation and an increased ROI.

“Better Conversational AI analytics is one of the key demands to improve customer communication as enterprises optimize their customer journey,” says Sebastian Glock, Senior Technology Evangelist, Cognigy. “Cognigy Insights helps customers make sense of their conversational data and give them the means to act upon insights, all within one best-in-class suite.”

Availability of Cognigy Insights

Cognigy Insights is seamlessly integrated into existing Cognigy.AI installations running on the Cognigy SaaS cloud and is available for installations running in on-premise environments through the newest update to the powerful low-code platform. This comes at no additional costs for customers.


About Cognigy
Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages. Easily scalable and pluggable, its low-code platform automates business processes through integrations into backend systems, operates as SaaS and on-premise, and is GDPR compliant. Cognigy’s worldwide client portfolio includes BioNTech, Bosch, Daimler and Lufthansa.

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AI and Big Data Expo North America announces leading Speaker Lineup

TechEx Events | March 07, 2024

AI and Big Data Expo North America announces new speakers! SANTA CLARA, CALIFORNIA, UNITED STATES, February 26, 2024 /EINPresswire.com/ -- TheAI and Big Expo North America, the leading event for Enterprise AI, Machine Learning, Security, Ethical AI, Deep Learning, Data Ecosystems, and NLP, has announced a fresh cohort of distinguishedspeakersfor its upcoming conference at the Santa Clara Convention Center on June 5-6, 2024. Some of the top industry speakers set to take the stage are: - Sam Hamilton - Head of Data & AI – Visa - Dr Astha Purohit - Director - Product (Tech) Ops – Walmart - Noorddin Taj - Head of Architecture and Design of Intelligent Operations - BP - Temi Odesanya - Director - AI Governance Automation - Thomson Reuters - Katie Sanders - Assistant Vice President – Tech - Union Pacific Railroad - Prasanth Nandanuru – SVP - Wells Fargo - Rodney Brooks - Professor Emeritus - MIT These esteemed speakers bring a wealth of knowledge and expertise to an already impressive lineup, promising attendees a truly enlightening experience. In addition to the speakers, theAI and Big Data Expo North Americawill feature a series of presentations covering a diverse range of topics in AI and Big Data exploring the latest innovations, implementations and strategies across a range of industries. Attendees can expect to gain valuable insights and practical strategies from presentations such as: How Gen AI Positively Augments Workforce Capabilities Trends in Computer Vision: Applications, Datasets, and Models Getting to Production-Ready: Challenges and Best Practices for Deploying AI Ensuring Your AI is Responsible and Ethical Mitigating Bias and Promoting Fairness in AI Systems Security Challenges in the Era of Gen AI and Data Science AI for Good: Social Impact and Ethics Selling Data Democratization to Executives Spreading Data Insights across the Business Barriers to Overcome: People, Processes, and Technology Optimizing the Customer Experience with AI Using AI to Drive Growth in a Regulated Industry Building an MLOps Foundation for AI at Scale The Expo offers a platform for exploration and discovery, showcasing how cutting-edge technologies are reshaping a myriad of industries, including manufacturing, transport, supply chain, government, legal sectors, financial services, energy, utilities, insurance, healthcare, retail, and more. Attendees will have the chance to witness firsthand the transformative power of AI and Big Data across various sectors, gaining insights that are crucial for staying ahead in today's rapidly evolving technological landscape. Anticipating a turnout of over 7000 attendees and featuring 200 speakers across various tracks, AI and Big Data Expo North America offers a unique opportunity for CTO’s, CDO’s, CIO’s , Heads of IOT, AI /ML, IT Directors and tech enthusiasts to stay abreast of the latest trends and innovations in AI, Big Data and related technologies. Organized by TechEx Events, the conference will also feature six co-located events, including the IoT Tech Expo, Intelligent Automation Conference, Cyber Security & Cloud Congress, Digital Transformation Week, and Edge Computing Expo, ensuring a comprehensive exploration of the technological landscape. Attendees can choose from various ticket options, providing access to engaging sessions, the bustling expo floor, premium tracks featuring industry leaders, a VIP networking party, and a sophisticated networking app facilitating connections ahead of the event. Secure your ticket with a 25% discount on tickets, available until March 31st, 2024. Save up to $300 on your ticket and be part of the conversation shaping the future of AI and Big Data technologies. For more information and to secure your place at AI and Big Data Expo North America, please visit https://www.ai-expo.net/northamerica/. About AI and Big Data Expo North America: The AI and Big Data Expo North America is a leading event in the AI and Big Data landscape, serving as a nexus for professionals, industry experts, and enthusiasts to explore and navigate the ever-evolving technological frontier. Through its focus on education, networking, and collaboration, the Expo continues to be a beacon for those eager to stay at the forefront of technological innovation. “AI and Big Data Expo North Americais a part ofTechEx. For more information regardingTechExplease see onlinehere.”

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