CA Cloud Service Management

IT services are all about people, and the people’s most precious resource is time. They want to be more productive, but service management tools haven’t always helped. CA Cloud Service Management is a leap forward, a powerful but flexible solution that is built for speed—rapidly accelerating time-to-value where other SaaS solutions fall short.

With CA Cloud Service Management, you can implement in days, configure without programmers, and automate end-user requests. A true SaaS solution means you get the latest capabilities the minute they are available and simplified pricing gives you predictable costs—no nickel and diming or haggling over complex pricing charges.

Stepping Into The Spotlight

For internal support centers, the message coming from the overall business is clear: You need to demonstrate your business value. Outsourcing, managed services and cloud-based solutions that didn’t exist just a few years ago are piling on the pressure. This infographic explains how, once considered just another cost center, support is showing its value and taking a more prominent role as a trusted business advisor.

Moving Service Management to SaaS
Key Challenges—And How CA Cloud Service Management Helps Address Them

In areas such as sales force automation and customer relationship management, cloud-based computing services have become the norm—and substantially improved the economics, capabilities, and efficiencies customers have realized. Today, organizations can enjoy similarly substantial benefits by migrating their IT service management functions to a Software-as-a-Service model.

This paper shows how CA Cloud Service Management enables organizations to make the most of this opportunity by providing a service management solution with a breakthrough in time.

Configuration, Not Coding
How CA Cloud Service Management Speeds Deployment and Time to Value

For years, many support teams have been hamstrung by their traditional service desk platforms, which require complex, time-consuming coding for virtually every aspect of customization. This complexity makes it costly and difficult for support organizations to adapt—and places an increasingly substantial burden on the agility and efficiency of the business as a whole. CA Cloud Service Management is a clearly differentiated alternative to traditional service desk platforms. CA Cloud Service Management is purpose built for speed—rapidly accelerating time-to-value where other SaaS solutions fall short. Implement in days, adopt with minimal training, configure without programmers, automate end-user requests, and get automatic upgrades.

Leveraging Your Service Desk to Scale Your MSP Business

For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and in the degree to which those services are delivered efficiently and profitably. In short, the service desk can make the difference between a service provider’s success or failure. This paper offers some key principles MSPs should adopt in order to ensure their service desk fully supports operational efficiency, optimal service levels and business growth.

Today, there are several approaches that you can take that will help your service desk support the growth of your MSP business. This paper looks at four key areas MSPs can target in order to develop the service desk capabilities that foster efficiency and growth.

Why Your Current Service Desk is Failing Your Business, and What To Do About It

Service management platforms have a vital role to play, but in most organizations, they’re not living up to expectations—delivering far too much complexity and cost, and far too little business value and time savings. This proves true even in organizations that have migrated to new solutions in recent years.

This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.

The Fourth Generation Service Desk, And Why It’s a Mandate Today

In recent years, several trends—such as the proliferation of cloud, virtualization and mobile devices—have fundamentally altered the technology landscape. However, in spite of the important role they play in an organization, many organizations are still running a service desk platform that’s the same or similar to the one they’d been using a decade ago. These organizations are incurring high costs, inhibited business support, slow response, lost productivity and more because of these legacy platforms.

Why are these existing platforms hurting today’s businesses? In the following section, we’ll outline the evolution of platforms in the segment and describe some of the shortcomings that continue to confront customers today.