Five Steps to Reach the Future of Service and Support

In this Aberdeen report, “Getting a Clear Picture of the Future of Support : 10 Ways Support will Change in the Future,” we used our crystal ball of research to peer into the near future to see how the job of providing IT, customer and field support will be changed by emerging trends and technologies.

Video Saved the Service and Support Star

Every day, when people want to get the truth of a situation, to really understand what’s going on, they turn to video.

You see it constantly, whether it’s in news, sports, legal proceeding, you name it – if people need to see reality, they say “ let’s go to the video.”

10 Ways Support Will Change in the Future

In this Aberdeen report, we look at how new technologies, trends in mobile, and live interactions are transforming support. Organizations that are primed to leverage these technologies can speed support, achieve faster resolution, increase productivity, reduce costs, and leave end-users satisfied.